# What is Deskpro used for?

What is Deskpro used for?

##### Post Metadata
- Posted at: over 2 years ago
- Author title: Pinned by G2 as a common question
- Net upvotes: 1


## Comments
### Comment 1

It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph statistics for your results. There are varying ways to keep track of agents' progress. Attachments and notes can be added to show solutions. The system replies to the submitter of the ticket, but others can be added, and the ticket can be forwarded, too. 

##### Comment Metadata
- Posted at: about 1 year ago
- Author title: IT Systems Analyst




## Related Product
[Deskpro](https://www.g2.com/products/deskpro/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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