![María Dolores L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "María Dolores L.")
ML

María Dolores L.

Coordinadora de servicio al cliente

Mid-Market (51-1000 emp.)

12/21/2021

"Excellent BOT to improve our customer service"

5/5

What do you like best about ViaSay?

The support received! Not only for the implementation of the bot on the web but also for all the post-launch follow-up. A team completely willing to provide us with ideas and solutions for the development of the bot, allowing us to achieve the best results. Review collected by and hosted on G2.com.

What do you dislike about ViaSay?

I have no negative comments about the platform! Adding a history of changes made to the use cases could be useful if several agents work on the platform, but we are very satisfied with the platform. Review collected by and hosted on G2.com.

What problems is ViaSay solving and how is that benefiting you?

Reduce the number of contacts we receive in Customer Service; Improve our service and response time, being able to provide a solution at the moment and offering support to our customer 24 hours with accessible information for most inquiries/complaints. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: OrganicAI Translated

See what 49 reviewers think of ViaSay

4.6 out of 5 · Verified reviews from real users

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