MV

Marc V.

Small-Business (50 or fewer emp.)

2/25/2024

"Best Platform for Customer Service"

5/5

What do you like best about LiveHelpNow?

LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can even use it as you call center with Zoom. I love have fast support responds to issues, and how feature rich the platform is. There are so many things you can do with just a few clicks when your chatting with someone, that makes using the interface really simple. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that are included it's understandable. My only other issue is not being able to have an "admin" user that doesn't have rights to chat, email, etc and having to pay for that seat instead. Review collected by and hosted on G2.com.

What problems is LiveHelpNow solving and how is that benefiting you?

LiveHelpNow enables us to have a streamlined location for all our customer servicing functions. If a customer sends us a text, email, or chats - we can see it all in one spot. We are able to resolve issues quickly, and as a team both in office and remote by using the features included. LiveHelp has given us the ability to be where all of our customers are, all the time. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

See what 155 reviewers think of LiveHelpNow

4.3 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/livehelpnow/reviews)