Best Customer Journey Mapping Tools - Page 3

How Many Customer Journey Mapping Tools Products Does G2 Track?

Total Products under this Category: 106

Category Stats (Sep 2026)

  • Average Rating: 4.53/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Pushwoosh (+0.3%) - Among all products in this category, Pushwoosh recorded the largest rating increase compared to last month

Last updated: September 05, 2026

How Does G2 Rank Customer Journey Mapping Tools Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 45,900+ Authentic Reviews
  • 106+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Journey Mapping Tools

G2 Grid® for Customer Journey Mapping Tools plotting products by satisfaction and market presence

Highlighted products: Miro, Lucid Visual Collaboration Suite, Agentforce Marketing (formerly Salesforce Marketing Cloud), CleverTap, Contentsquare, Glassbox, MoEngage, and Quadient Inspire.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-journey-mapping/grids.json?focus%5B%5D=miro&focus%5B%5D=lucid-software-inc-lucid-visual-collaboration-suite&focus%5B%5D=agentforce-marketing-formerly-salesforce-marketing-cloud&focus%5B%5D=clevertap&focus%5B%5D=contentsquare&focus%5B%5D=glassbox&focus%5B%5D=moengage&focus%5B%5D=quadient-inspire)

UXPressia

UXPressia is a collaborative customer experience mapping platform. It helps teams create, organize, and scale customer journey maps, personas, and service blueprints in a shared workspace. The platform enables CX, product, marketing, and service teams to align around customer and user insights, structure experience knowledge, and collaborate on customer-focused initiatives across the organization. UXPressia's AI capabilities help teams accelerate their workflow, automate repetitive tasks, and surface insights from research and experience data. UXPressia helps organizations standardize how customer experience work is documented, shared, and evolved by making CX initiatives easier to scale across teams. Key features * Templates library spanning multiple domains * AI-powered generation of journey maps and personas from research data * AI persona simulator for retrieving additional insights, validating assumptions, testing ideas, and planning * Chunks: reusable CX data components (ideas, observations, tasks, etc.) available across maps and personas * User roles and teams for structured collaboration * Team library for reusable touchpoints, channels, images, and other CX elements * Multiple personas within journeys and projects * Design View for organizing journeys and personas in a clear hierarchy * Secure sharing: email and password-protected direct links * Integrations: Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, Azure DevOps, Qualtrics * Version history for tracking iterations and changes * Reports for organizing and analyzing workspace data, including surfacing the workspace for additional insights * Export options: PNG, PDF, CSV, PPTX * Branding options for consistent presentation * Enterprise access controls: SSO, MFA, provisioning, and IP whitelisting Basic functionality is available for free.

Average Rating: 4.5/5.0

Total Reviews: 37

How Do G2 Users Rate UXPressia?

  • Ease of Admin: 8.5/10 (Category avg: 8.7/10)
  • Multiple Personas: 9.1/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.7/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 6.7/10 (Category avg: 10/10)

Who Is the Company Behind UXPressia?

  • Seller: UXPressia
  • Year Founded: 2015
  • HQ Location: Sacramento, California
  • Twitter: @UXPressia
    838 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Higher Education, Consulting
  • Company Size: 57% Small, 24% Large

What Do G2 Reviewers Say About UXPressia?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use in UXPressia for creating intuitive diagrams and tailored customer journeys.
  • Users find UXPressia's tools to have a great ease of learning, enhanced by helpful tutorials and events.
  • Users love the easy creation of tailored journeys, finding the process intuitive and enjoyable.
  • Users appreciate the user flow creation in UXPressia for its ease of use and effective interaction representation.
  • Users value the helpfulness of UXPressia, appreciating tools and resources that enhance their usability experience.
Cons
  • Users find difficult navigation and clunky presentation modes hinder their overall experience with UXPressia.
  • Users desire more formatting freedom and improved presentation mode to enhance usability and aesthetics.
  • Users express frustration about the expensive pricing of UXPressia, particularly after losing access post-free trial.
  • Users desire more integration options and find presentation mode clunky, affecting overall navigation and experience.
  • Users desire more flexibility in features, such as custom card colors and improved presentation mode navigation.

What Are Recent G2 Reviews of UXPressia?

What Are G2 Users Discussing About UXPressia?

Autonom8

Autonom8 was founded in 2017 with a vision to enable Autonomous Enterprises™. It offers a low-code intelligent automation platform to roll out automated, intelligent workflows and customer journeys rapidly. 30+ enterprises from various industries use Autonom8's low-code platform now. Digitization isn't just about moving from a paper-based interaction to an application-based process. A8's platform brings together (ML) and Conversations (NLP) to make these journeys agile and flexible. And we deliver it through a low-code SaaS platform, taking away the biggest pain in the traditional enterprise software delivery cycle – project timelines running into months. With A8's foundation, IT groups can answer Business Requirements in a few days. Our TCO is less than a third of comparable vendors, and you pay when your customers are successful.

Average Rating: 4.5/5.0

Total Reviews: 15

How Do G2 Users Rate Autonom8?

  • Ease of Admin: 9.2/10 (Category avg: 8.7/10)
  • Multiple Personas: 8.3/10 (Category avg: 8.4/10)
  • Customizable Templates: 6.7/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Autonom8?

  • Seller: Autonom8
  • Year Founded: 2017
  • HQ Location: Saratoga, US
  • Twitter: @autonom8
    312 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 40% Medium, 40% Large

What Are Recent G2 Reviews of Autonom8?

What Are G2 Users Discussing About Autonom8?

Totango

Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape.

Average Rating: 4.3/5.0

Total Reviews: 1,140

How Do G2 Users Rate Totango?

  • Ease of Admin: 7.8/10 (Category avg: 8.7/10)
  • Multiple Personas: 8.2/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.0/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Totango?

  • Seller: Totango
  • Company Website:
  • Year Founded: 2010
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    118 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CSM
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 22% Small

What Do G2 Reviewers Say About Totango?

AI-generated summary from verified user reviews

Pros
  • Users find Totango to be easy to use, simplifying setup and enhancing account tracking and daily workflows.
  • Users value the excellent customer support from Totango, enhancing their effectiveness and simplifying account management.
  • Users appreciate the robust functionality of Totango, enabling seamless campaign management and valuable insights.
  • Users appreciate the customization options in Totango, enhancing account management and improving customer adoption strategies.
  • Users value the efficiency of Totango, streamlining workflows and enhancing productivity across the customer journey.
Cons
  • Users find the learning curve steep, as the overload of data makes it challenging to identify key information quickly.
  • Users face integration issues with Totango, particularly with Salesforce, hindering a seamless experience across platforms.
  • Users find missing features in Totango, such as limited analysis tools and poor campaign templates, frustrating.
  • Users find the limited customization options in Totango hinder their ability to tailor the product effectively.
  • Users face a steep learning curve with Totango, finding it overwhelming and lacking sufficient educational resources.

What Are Recent G2 Reviews of Totango?

What Are G2 Users Discussing About Totango?

TheyDo

With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey. TheyDo helps you work journey-centric and put your customer at the heart of decision-making: 🖼️ Single source of truth - Centralize and connect your customer journeys in an organized “Journey Hierarchy”, so you can zoom out for full oversight of your customer experience and zoom back in to tackle a specific customer problem 🧩 Journey Management workflow - Standardize your way of working around customer journeys with flexible journey “Building Blocks”, taking you from customer research > identified problem areas > prioritized solutions 🎯 Goals - Visualize the connections between business needs and customer needs in one place—within “Goals” see how every piece of the work rolls up into progress on your KPIs 📚 Classification - Manage your customer insights with statuses, tags and types, giving your entire team visibility into the customer mindset and keeping research up-to-date 💬 Live collaboration - Collaborate on customer journeys without needing a workshop to do it— Add viewers and contributors, tag, notify, comment, mention and share 🏆 Expert coaching - Work through a customized success plan from our Journey Management coaches and hands on customer enablement team 🔐 Enterprise-level data security - Don’t worry about security—TheyDo is ISO 27001 certified and privacy is of the utmost importance to us.

Average Rating: 4.5/5.0

Total Reviews: 62

How Do G2 Users Rate TheyDo?

  • Ease of Admin: 8.7/10 (Category avg: 8.7/10)
  • Multiple Personas: 8.6/10 (Category avg: 8.4/10)
  • Customizable Templates: 7.7/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind TheyDo?

  • Seller: TheyDo
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Amsterdam, NL
  • Twitter: @TheyDoHQ
    287 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    115 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Large, 31% Medium

What Do G2 Reviewers Say About TheyDo?

AI-generated summary from verified user reviews

Pros
  • Users value the comprehensive view of customer journeys, finding it easy to communicate and identify opportunities.
  • Users find the ease of use of TheyDo invaluable for effectively communicating journeys and opportunities.
Cons
  • Users find the limited customization for industry-specific needs frustrating and a significant drawback of TheyDo.

What Are Recent G2 Reviews of TheyDo?

What Are G2 Users Discussing About TheyDo?

Ortto

Autopilot is now Ortto. Ortto, a complete marketing automation and analytics platform, empowers marketers to execute impressive campaigns that drive business growth. By combining three powerful tools into one platform underpinned by AI, teams finally benefit from their marketing automation, customer data, and analytics working together. Sophisticated yet easy-to-use, customers trust Ortto to understand their impact, discover their next marketing opportunity, and continuously iterate to deliver great customer experiences at scale.

Average Rating: 4.4/5.0

Total Reviews: 610

How Do G2 Users Rate Ortto?

  • Ease of Admin: 8.8/10 (Category avg: 8.7/10)
  • Multiple Personas: 7.9/10 (Category avg: 8.4/10)
  • Customizable Templates: 7.8/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Ortto?

  • Seller: Ortto
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Sydney, Australia
  • Twitter: @ortto
    180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 71% Small, 27% Medium

What Do G2 Reviewers Say About Ortto?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the clean and intuitive interface of Ortto, making navigation and feature access effortless.
  • Users commend the excellent customer support, noting quick responses and helpful follow-ups on issues and performance tips.
  • Users love Ortto for its intuitive interface, making navigation and automation user-friendly and accessible for email marketing.
  • Users appreciate the intuitive interface of Ortto, making navigation and feature access effortless and enjoyable.
  • Users value the seamless integration capabilities of Ortto, streamlining workflows and enhancing communication across multiple channels.
Cons
  • Users find Ortto to be expensive, especially as costs increase with larger contact lists, impacting overall satisfaction.
  • Users find Ortto has limited features and a steep learning curve for complex setups, impacting overall usability.
  • Users find the steep learning curve of Ortto challenging, making it tough for newcomers to adapt effectively.
  • Users find limited customization options, which can complicate setup and reduce overall effectiveness in marketing campaigns.
  • Users often experience integration issues with Ortto, leading to challenges in managing multiple campaigns effectively.

What Are Recent G2 Reviews of Ortto?

What Are G2 Users Discussing About Ortto?

JourneyTrack.io

JourneyTrack is an AI-forward customer journey management (CJM) software solution designed to help businesses map, analyze, and enhance customer interactions across all touchpoints. This comprehensive tool aims to improve customer experience (CX) and drive measurable business outcomes by enabling organizations to align their teams, processes, and data around a unified, customer-centric approach. Primarily targeted at mid-to-large enterprises, JourneyTrack is applicable across industries such as financial services, technology, retail, telecommunications, and healthcare. The software's journey mapping feature allows users to create and visualize customer journeys from initial awareness through to post-sales support. This visualization helps identify opportunities for improvement at every stage of the customer experience. JourneyTrack employs artificial intelligence to generate data-driven journeys, personas, insights, and actionable recommendations, optimizing decision-making processes and ensuring that organizations can respond effectively to customer needs. The journey impact feature further enhances the tool's utility by measuring how changes in customer experience influence corporate key performance indicators (KPIs) over time, thereby demonstrating the tangible value of CX improvements. And JourneyTrack's unique Storytelling AI generates board-ready presentations to drive action and decision-making for each journey in just minutes. Collaboration is a key focus of JourneyTrack, as evidenced by its collaborative workshops feature. This functionality allows teams to transform interactive workshops into actionable journey maps with just a single click, fostering a culture of teamwork and shared objectives. The Insights Hub serves as a centralized repository for all customer insights, promoting data consistency and accessibility across the organization. By breaking down silos and enabling seamless integration with popular platforms like Qualtrics, Jira, and Figma, JourneyTrack supports streamlined workflows that enhance organizational efficiency. Organizations that utilize JourneyTrack can expect to see significant benefits, including reduced customer churn and improved satisfaction rates. The software's flexibility and scalability make it suitable for both new and mature CX programs, allowing businesses to adapt as their needs evolve. Furthermore, JourneyTrack enhances inclusivity by helping identify biases and blind spots in customer experiences, ensuring that all customer interactions are considered and optimized. Notably, the absence of onboarding fees underscores the software's intuitive design, making it accessible for organizations looking to enhance their customer journey management without incurring additional costs. Ideal customers for JourneyTrack are mid to large-sized businesses that prioritize customer experience as a strategic differentiator. While the software is industry-agnostic, sectors such as retail, financial services, travel, automotive, telecommunications, healthcare, consulting, and technology are particularly well-positioned to leverage its robust features. These organizations typically focus on improving customer satisfaction and retention, breaking down internal silos, and utilizing data-rich environments to adopt streamlined, customer-centric approaches.

Average Rating: 4.8/5.0

Total Reviews: 21

How Do G2 Users Rate JourneyTrack.io?

  • Ease of Admin: 9.4/10 (Category avg: 8.7/10)
  • Multiple Personas: 9.2/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.9/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind JourneyTrack.io?

Who Uses This Product?

  • Company Size: 57% Large, 33% Small

What Do G2 Reviewers Say About JourneyTrack.io?

AI-generated summary from verified user reviews

Pros
  • Users commend the responsive customer support of JourneyTrack, appreciating their helpfulness and willingness to listen to feedback.
  • Users commend the responsive team collaboration of JourneyTrack.io, enhancing their overall experience and feedback integration.
  • Users appreciate the flexibility of JourneyTrack.io, allowing customization to meet specific mapping requirements effectively.
  • Users value the real-time collaboration features of JourneyTrack.io, enhancing teamwork and project navigation effectively.
  • Users value the helpful real-time collaboration tools of JourneyTrack.io, enhancing project navigation and stakeholder engagement.
Cons
  • Users report frequent delays in syncing and UX issues, indicating a need for significant improvements for organizational needs.
  • Users frequently experience system delays in syncing and refreshing, leading to frustration and communication breakdowns during downtime.
  • Users experience copy-paste issues with JourneyTrack.io, making basic functions frustrating and hampering overall efficiency.
  • Users face difficult navigation in JourneyTrack.io due to persistent bugs and complicated functions that hinder usability.
  • Users face integration issues due to complexity and shortcomings in UX that hinder effective collaboration across teams.

What Are Recent G2 Reviews of JourneyTrack.io?

Magnews

Magnews is the one-stop-shop solution for managing Customer Journey and improving Customer Value, from overall Strategy definition to single activities and campaign Execution, passing from Journey Design, in a continuous cycle of measurement and improvment. Magnews empowers marketing and sales teams to work together to acquire, convert, grow, engage and reactivate Customers and incrementing their value for the Brand.

Average Rating: 4.7/5.0

Total Reviews: 17

How Do G2 Users Rate Magnews?

  • Ease of Admin: 9.7/10 (Category avg: 8.7/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Magnews?

  • Seller: MagNews
  • Year Founded: 2000
  • HQ Location: Faenza, Milano, Parigi, IT
  • LinkedIn® Page: it.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 59% Small, 35% Medium

What Do G2 Reviewers Say About Magnews?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the reliable data analysis of Magnews, enhancing their experience with consistent updates and ease of use.
  • Users value the reliable analytics tools of Magnews, commending their ease of use and consistent updates.
  • Users admire the reliable data analytics of Magnews, benefiting from its ease of use and regular updates.
  • Users value the easy-to-use data management of Magnews, ensuring reliable delivery and up-to-date analysis.
  • Users value the reliable delivery and data analysis of Magnews, appreciating its ease of use and frequent updates.
Cons
  • Users experience a minor bug with the customised cancellation link that can disrupt their workflow.

What Are Recent G2 Reviews of Magnews?

What Are G2 Users Discussing About Magnews?

Catalyst

Catalyst, now part of Totango, empowers teams to identify and capitalize on expansion and upsell opportunities, driving recurring revenue growth. Built to simplify complex strategies, it helps businesses achieve sustainable success by aligning each action with your customer’s key objectives, ensuring they achieve their desired outcomes for your product or service. Catalyst unlocks your team’s potential to deliver smarter, faster, and scalable results, paving the way for long-term success. Learn more here!

Average Rating: 4.5/5.0

Total Reviews: 656

How Do G2 Users Rate Catalyst?

  • Ease of Admin: 8.5/10 (Category avg: 8.7/10)
  • Multiple Personas: 8.0/10 (Category avg: 8.4/10)
  • Customizable Templates: 7.9/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Catalyst?

  • Seller: Totango
  • Company Website:
  • Year Founded: 2010
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    118 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Senior Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 75% Medium, 13% Small

What Do G2 Reviewers Say About Catalyst?

AI-generated summary from verified user reviews

Pros
  • Users find Catalyst's intuitive interface remarkably easy to use, enhancing customer success management and engagement efficiently.
  • Users love the automation features of Catalyst, enhancing efficiency in managing customer interactions and driving retention.
  • Users appreciate the seamless integrations with their tech stack, streamlining operations and enhancing data consistency.
  • Users appreciate the intuitive and clean interface of Catalyst, facilitating easy navigation and quick value realization.
  • Users value the proactive customer engagement features of Catalyst, enhancing relationships and driving effective outcomes efficiently.
Cons
  • Users face integration issues, especially with Outreach, complicating workflows and limiting effective account management.
  • Users experience a challenging learning curve with Catalyst, especially if unfamiliar with CS platforms, complicating initial use.
  • Users are frustrated by the missing features in Catalyst, leading to inefficiencies and complications in workflow management.
  • Users find the interface not intuitive, making simple tasks complex and often frustrating during use.
  • Users experience difficult navigation with Catalyst, finding the UI confusing for managing and tracking tasks effectively.

What Are Recent G2 Reviews of Catalyst?

What Are G2 Users Discussing About Catalyst?

Lifesight

Lifesight is the Agentic Unified Marketing Measurement Platform that helps marketers and finance teams understand what truly drives growth. By combining Marketing Mix Modeling (MMM), Incrementality Testing, and Attribution into one causal measurement engine, Lifesight delivers a single source of truth for budget decisions. AI-agents help teams move from insight to action faster by recommending and executing optimizations within approved guardrails. Trusted by 500+ brands worldwide, Lifesight enables marketers to maximize incremental revenue while reducing wasted spend.

Average Rating: 4.2/5.0

Total Reviews: 37

How Do G2 Users Rate Lifesight?

  • Ease of Admin: 8.9/10 (Category avg: 8.7/10)
  • Multiple Personas: 8.3/10 (Category avg: 8.4/10)
  • Customizable Templates: 7.3/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 0.8/10 (Category avg: 10/10)

Who Is the Company Behind Lifesight?

  • Seller: Lifesight
  • Year Founded: 2017
  • HQ Location: United States
  • Twitter: @lifesightdotio
    211 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    168 employees on LinkedIn®
  • Ownership: Rohit Maheshwaran

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 54% Small, 35% Medium

What Do G2 Reviewers Say About Lifesight?

AI-generated summary from verified user reviews

Pros
  • Users value Lifesight for its powerful AI-driven analytics, enhancing marketing strategies through deep customer insights.
  • Users value the AI-driven analytics of Lifesight, which enhances marketing strategies and decision-making for businesses.
  • Users value Lifesight's attribution accuracy, benefiting from a unified approach that enhances marketing measurement and insights.
  • Users value Lifesight's AI-powered analytics for its precision in planning and optimizing marketing strategies effectively.
  • Users find Lifesight to be easy to use, with intuitive UI and seamless integration, enhancing their overall experience.
Cons
  • Users find the learning curve steep, making it challenging to effectively utilize Lifesight's advanced tools and features.
  • Users find Lifesight to be costly, especially for startups, impacting accessibility and initial adoption.
  • Users find the time-consuming setup of Lifesight challenging, especially without strong IT support for integration.
  • Users find the complex setup of Lifesight to be time-consuming, especially without strong IT support.
  • Users find the setup and feature limitations of Lifesight time-consuming, affecting overall efficiency and usability.

What Are Recent G2 Reviews of Lifesight?

Smaply

A new era of journey management is here! Smaply helps organizations of all sizes and industries to manage their customer experience. A dedicated tool for journey management solves many pain points that occur when using whiteboard tools. Besides personas as the basis to build customer or user journey maps, Smaply also comes with state-of-the-art journey management functionalities. Build your maps in a flexible and intuitive editor supported by AI, that makes it easy to cluster steps in stages, expand cards over multiple columns, add text, image, emotions and KPIs to a map, as well as opportunities, pain points and solutions. These are then reflected in the portfolio graph, which helps to keep an overview and prioritize. Metrics and KPIs are visualized besides pain points and opportunities. This support you in making informed decisions. Feed data from other tools such as Microsoft365, Google Analytics or task management tools such as Jira and Trello. Moreover, Journey Management functionalities include granular user roles, comments on cards, and hierarchies to keep track of the progress in your CX strategy. By being certified with ISO 27001:2022, SOC2 and by being fully GDPR compliant we are ready for enterprises that are keen on moving quickly with procurement. We also offer SSO and hosting on dedicated instances. To advance your team in the methodology of design thinking, customer experience and more, we include trainings and coaching hours in some plans. Robust realtime collaboration to conduct workshops remotely, Journey Performance indicator to monitor the performance of your maps, and exporting are some other benefits you have when using Smaply. We offer tools and knowledge for (future) experience innovators to embed and scale customer centricity in your organization. Founded by the main author of the design and business bestsellers “This is Service Design Thinking” and ‘This is Service Design Doing’, we practice what we preach and apply service design to develop our tools together with our users. Smaply is made for journey mapping and journey management. It enables you to work flexibly and customize the structure of your journey maps in a flexible and user-friendly editor – simply create maps the way you want them to be. Manage customer experience with a complete, yet simple overview of all CX projects going on in an organization and make Smaply the central, accessible, and insightful hub for all your CX endeavors. Easily evaluate and prioritize touchpoints, pain points, and opportunities. The Smaply blog provides you with in-depth knowledge about customer-centered innovation. You can find interviews with various experts in the field, as well as case studies, guides, and much more. There’s a wide variety to be found on the blog, ranging from trending topics in service design and customer experience, as well as tutorials, and industry-specific content.

Average Rating: 4.5/5.0

Total Reviews: 15

How Do G2 Users Rate Smaply?

  • Multiple Personas: 9.4/10 (Category avg: 8.4/10)
  • Customizable Templates: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Smaply?

  • Seller: Smaply
  • HQ Location: Innsbruck, Austria
  • Twitter: @smaplynews
    866 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 53% Medium, 33% Small

What Do G2 Reviewers Say About Smaply?

AI-generated summary from verified user reviews

Pros
  • Users find Smaply easy to learn and adopt, significantly enhancing their efficiency in customer management.
  • Users find Smaply to be a time-saving tool, enhancing efficiency in customer management and servicing.
Cons
  • Users face export issues with Smaply, specifically regarding stage exports to PPTX and other features in version 3.0.

What Are Recent G2 Reviews of Smaply?

What Are G2 Users Discussing About Smaply?

Trendemon

Trendemon is a Web Personalization & Account-Based Orchestration solution – A goal-based journey orchestration platform is the main hub used to understand the customer journey and deliver personalized experiences at scale, that encourages visitors to continue engaging with your website – driving increased business performance. Accelerate your pipeline and revenue with attribution-based personalization: - Serve every website visitor the right messages and assets, helping them become your customers, faster. - Understand how your marketing efforts impact business goals and map your customer journeys from initial touch to won deals. - Convert visitors to customers, not just leads!

Average Rating: 4.6/5.0

Total Reviews: 90

How Do G2 Users Rate Trendemon?

  • Ease of Admin: 9.0/10 (Category avg: 8.7/10)
  • Multiple Personas: 7.2/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.1/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Trendemon?

  • Seller: Trendemon
  • Year Founded: 2015
  • HQ Location: Netanya, Israel
  • Twitter: @Trendemon
    1,262 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Computer & Network Security
  • Company Size: 51% Medium, 27% Large

What Do G2 Reviewers Say About Trendemon?

AI-generated summary from verified user reviews

Pros
  • Users value the dynamic customer engagement of Trendemon, enhancing client journeys and boosting conversion rates effortlessly.
  • Users praise Trendemon for its responsive customer support, efficiently helping with queries and improving their experience.
  • Users value the easy integrations of Trendemon, enhancing content creation and website engagement effortlessly.
  • Users find Trendemon's implementation ease remarkable, integrating seamlessly and enhancing overall productivity and insights.
  • Users love the easy integration and intuitive features of Trendemon, enhancing website engagement effortlessly.
Cons
  • Users find the initial implementation challenging, particularly lacking dedicated technical resources for support.
  • Users find the difficult setup of Trendemon challenging, particularly for teams lacking technical support.
  • Users find the interface clunky at times, leading to confusion with the many moving parts and settings.
  • Users find the initial implementation challenging, particularly for teams lacking dedicated technical resources.
  • Users find the complex features of Trendemon overwhelming, leading to confusion and challenges in user experience.

What Are Recent G2 Reviews of Trendemon?

What Are G2 Users Discussing About Trendemon?

cux.io

UX is a Digital Experience Analytics platform that turns user behavior into digital growth. We don’t just show you what users do – we show you why they do it. CUX combines numbers with behavioral context to reveal frustration points, drop-offs, and hidden opportunities so you can act with confidence. No tagging. No waiting. Smarter decisions from day one. ✅ Auto-captures clicks, scrolls, and behaviors - no tagging needed ✅ Experience Metrics spot frustration signals like rage clicks and chaotic movement ✅ Smart filtering highlights the visits and heatmaps that matter most ✅ Conversion Waterfalls reveal where users drop off - and why ✅ Retroactive analysis lets you look back and fix what was missed Getting insights is just the start. What truly sets CUX apart is the guidance that comes with it. You’re never left to figure it out alone. With expert mentoring, tailored workshops, and ongoing support, the CUX team helps you make changes that stick. Whether you're solving a specific challenge or scaling a long-term strategy, we're here to guide your next move with confidence. Already used in 100+ countries, CUX helps teams turn confusion into direction and decisions into results. Have questions or need guidance? Contact our experts.

Average Rating: 4.8/5.0

Total Reviews: 45

How Do G2 Users Rate cux.io?

  • Ease of Admin: 9.4/10 (Category avg: 8.7/10)
  • Multiple Personas: 8.3/10 (Category avg: 8.4/10)
  • Customizable Templates: 9.2/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 5.3/10 (Category avg: 10/10)

Who Is the Company Behind cux.io?

  • Seller: cux.io
  • Year Founded: 2018
  • HQ Location: Wroc≈Çaw, Poland
  • Twitter: @cux_io
    77 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 71% Small, 29% Medium

What Are Recent G2 Reviews of cux.io?

What Are G2 Users Discussing About cux.io?

Custellence

𝗖𝘂𝘀𝘁𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗶𝘀 𝘁𝗵𝗲 #𝟭 𝘄𝗮𝘆 𝘁𝗼 𝗰𝗿𝗲𝗮𝘁𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗷𝗼𝘂𝗿𝗻𝗲𝘆𝘀 𝘁𝗵𝗮𝘁 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗿𝗲𝘀𝘂𝗹𝘁𝘀. The intuitive interface with the mapping smartness and flexible layout, let you create your customer journey maps in no time. Turn journey insights in to actions, and create experiences your customer will love. 🌟 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗽𝗽𝗶𝗻𝗴 Design intuitive customer journeys with powerful templates or create maps tailored to your needs. Empower your team to ideate and innovate, together. 🔗 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗶𝗻 𝗙𝗼𝗰𝘂𝘀 Organize, connect, and visualize customer feedback and research across your journeys, ensuring every step is informed and actionable. 🚀 Data-Driven Decisions Enrich your journeys with meaningful metrics. Analyze performance, measure impact, and identify opportunities for growth. 🔧 𝗙𝗹𝗲𝘅𝗶𝗯𝗹𝗲 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗮𝗯𝗹𝗲 Easily adapt journey maps to fit your specific needs. Custellence gives you the tools to create personalized solutions, no matter the size or complexity of your business. 🌍 𝗕𝘂𝗶𝗹𝘁 𝗳𝗼𝗿 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 Bring your teams together, no matter where they are, and work smarter with shared insights that drive real results. Custellence is used by CX professionals across the globe and by teams at companies such as Microsoft, Veeva, Volvo, Polestar, Eon, Dandy and Takeda.

Average Rating: 4.3/5.0

Total Reviews: 11

How Do G2 Users Rate Custellence?

  • Ease of Admin: 8.3/10 (Category avg: 8.7/10)
  • Multiple Personas: 7.9/10 (Category avg: 8.4/10)
  • Customizable Templates: 7.7/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Custellence?

  • Seller: Custellence
  • Year Founded: 2015
  • HQ Location: Stockholm, SE
  • Twitter: @custellence
    143 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Large, 27% Medium

What Do G2 Reviewers Say About Custellence?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Custellence, enjoying its user-friendly interface and simple functionality for collaboration.
  • Users value the real-time collaboration offered by Custellence, enhancing teamwork and communication across departments.
  • Users appreciate the simplicity and ease of use of Custellence for creating and sharing journey maps.
  • Users value the real-time collaboration capabilities of Custellence, fostering teamwork and enhancing communication across departments.
  • Users love how Custellence fosters true collaboration, enabling teams to share insights and align on customer needs.
Cons
  • Users find integration difficulty with Custellence, noting limitations in applicability and onboarding challenges for new clients.
  • Users find that Custellence has limited features, requiring additional tools for comprehensive data analytics and support.
  • Users find difficult navigation in Custellence frustrating, especially when managing numerous journey maps on the main menu.
  • Users note email integration issues that limit wider applicability beyond customer experience and journeys.
  • Users face integration issues with Custellence, affecting usability and the onboarding experience for new clients.

What Are Recent G2 Reviews of Custellence?

What Are G2 Users Discussing About Custellence?

Zoho Marketing Automation

Zoho Marketing Automation is an all-in-one marketing automation platform trusted by over 100K+ users worldwide to simplify and automate campaigns across multiple channels like, email, SMS, WhatsApp, social media, and webpages. With built-in analytics, lead scoring, attribution, and a marketing planner, Zoho Marketing Automation enables teams to execute smarter, nurture better, and convert faster. Highlights of Zoho Marketing Automation 1. Build multichannel customer journeys across email, SMS, WhatsApp, social media, and webpages. 2. Visually map, launch, and automate complex multichannel campaigns using drag-and-drop functionality. 3. Measure and optimize how your journeys are performing with advanced analytics that track website behavior, lead attribution, lead path tracing, and more. 4. Simplify lead-to-revenue conversion by replacing manual guesswork with automated, rule-based scoring and nurturing systems. 5. Schedule, organize, and track all your campaign activities in one place for smoother, on-time execution with ZMA's built-in Marketing Calendar. 6. Automate ecommerce tasks like abandoned cart reminders and confirmations, sync your store data using integration platforms, and leverage these workflows to increase sales, cut costs, and improve customer experience. Zoho Marketing Automation helps businesses manage and automate their entire marketing journeys from lead generation to revenue. It unifies data, supports multichannel engagement across email, SMS, WhatsApp, social media, and webpages, and simplifies campaign creation with a drag-and-drop builder. With website analytics, lead scoring, attribution insights, and a built in marketing planner, teams can optimize performance. Ecommerce brands can also automate follow-ups, recover abandoned carts, and boost sales with AI-driven product recommendations. Experience unified marketing, automation, and analytics—all in one platform. Sign up today and turn your marketing automation investment into measurable growth.

Average Rating: 4.2/5.0

Total Reviews: 109

How Do G2 Users Rate Zoho Marketing Automation?

  • Ease of Admin: 7.5/10 (Category avg: 8.7/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Zoho Marketing Automation?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: Marketing Manager
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 57% Small, 34% Medium

What Do G2 Reviewers Say About Zoho Marketing Automation?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of Zoho Marketing Automation, enabling personalized follow-ups and seamless integration with sales tools.
  • Users value the ease of use of Zoho Marketing Automation, appreciating its intuitive setup and user-friendly controls.
  • Users appreciate the automation features of Zoho Marketing Automation, allowing for personalized follow-ups and effortless lead management.
  • Users value the automation efficiency of Zoho Marketing Automation, enhancing clarity and control across marketing efforts seamlessly.
  • Users value the intentional orchestration of follow-ups in Zoho Marketing Automation, enhancing user experience and engagement.
Cons
  • Users find the learning curve steep for Zoho Marketing Automation, making it challenging for beginners to navigate effectively.
  • Users often find poor customer support to be a significant drawback, impacting their overall experience with Zoho Marketing Automation.
  • Users find Zoho Marketing Automation not intuitive, as navigating complex workflows can be clunky and challenging.
  • Users find a steep learning curve in Zoho Marketing Automation, especially challenging for beginners without adequate tutorials.
  • Users experience a complex usability issue with Zoho, finding advanced features difficult to navigate and learn.

What Are Recent G2 Reviews of Zoho Marketing Automation?

What Are G2 Users Discussing About Zoho Marketing Automation?

Acquia Customer Data Platform

Acquia Marketing Cloud seamlessly integrates with any third-party system and enables easy configuration of any business criteria directly into the platform. Built to be leveraged by all teams who need access to customer data, Acquia Marketing Cloud supports the business across domains, brands, geographies, and websites. Increase marketing agility while future-proofing your business for whatever comes next. Gain flexibility to meet consumers’ changing needs while increasing inter-departmental efficiencies.

Average Rating: 3.9/5.0

Total Reviews: 83

How Do G2 Users Rate Acquia Customer Data Platform?

  • Ease of Admin: 7.5/10 (Category avg: 8.7/10)
  • Multiple Personas: 6.7/10 (Category avg: 8.4/10)
  • Customizable Templates: 7.5/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Acquia Customer Data Platform?

  • Seller: Acquia
  • Year Founded: 2007
  • HQ Location: Boston, MA
  • Twitter: @Acquia
    44,968 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,085 employees on LinkedIn®
  • Phone: -8836.219

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 49% Small, 29% Medium

What Are Recent G2 Reviews of Acquia Customer Data Platform?

What Are G2 Users Discussing About Acquia Customer Data Platform?

Alanna Iwuh
A
Researched and written by Alanna Iwuh
Updated April 10, 2026