It's a tool that you can easily learn, it's intuitive and meets your needs, especially if these are your first maps you're building. It has all the functionalities you would expect a journey mapping tool to have. Review collected by and hosted on G2.com.

The instability. As you add more and more elements to the journey, especially images, the tool becomes slower, harder to work with, especially if you want to edit something. Metrics are hard to build and don't give you much flexibility. Also aesthetically it would deserve improvements. Review collected by and hosted on G2.com.

smaply is a true enabler of our business in customer-management-servicing. - Easy to learn and adopt. - Without smaply, we would be far less efficient. Review collected by and hosted on G2.com.

smaply as such provides the full range of features that we have been looking for. - However, some known features are not yet integrated into the 3.0-version. - But as we know the company behind smaply will deliver. - To the point: Export stages to pptx - mapping stakeholders - stencil-library. Review collected by and hosted on G2.com.

I did the free course only and read quite some articles about customer journey. I liked the content and its organisation quite well. Moreover all the countless examples they mention for customer journey are very well done. Review collected by and hosted on G2.com.

Nothing to dislike. Just wish there was more free courses available. Review collected by and hosted on G2.com.

Smaply is really helpful for mid to large size teams. Through the Smaply app, your organization's leadership can manage insights and client feedback through visualization that includes maps, charts and animated visuals. I really enjoy how that app makes intricate information digestible, which is helpful towards everyone understand their customers even more. Review collected by and hosted on G2.com.

While using this app, there were no downsides. Review collected by and hosted on G2.com.

I can see a lot of customer data at once and it offers a great way to display multiple channels and customer journeys at the same time. A variety of templates are available to start building customer journey maps. Review collected by and hosted on G2.com.

Other tools out there are gaining momentum and I'm hopeful Smaply will advance their features more, especially making it easier to present sales on the journey map portion. Review collected by and hosted on G2.com.

Free Trial without credit card is indeed appreciated. The video tutorial at the beginning of the process are indeed helpful. Online help also helped me to create initial customer journey. The initial survey was helpful to better understand what you were looking from end users. Review collected by and hosted on G2.com.

I was looking for some pre-created examples for different verticals as a starting point. The tool provides lots of flexibility but is a bit challenging to learn on you own. Hence, some canned examples that have worked in the field would be very helpful to have. Review collected by and hosted on G2.com.

The sign-on process was easy. The graphical UI helps navigate the tool and one can create a journey quite easily. The existing templates help to review the intent and then adapt for your use case. Review collected by and hosted on G2.com.

The journey creation may require data feeds from external systems. It was not clear if such a capability exists Review collected by and hosted on G2.com.

Creating PDFs, PNG and XLS exports targeted to different customers Review collected by and hosted on G2.com.

The newer version is better than the previous which was not that inspiring Review collected by and hosted on G2.com.

Easy to create forms and landing pages for inbound marketing Review collected by and hosted on G2.com.

I haven't encountered any challenges since day one of use Review collected by and hosted on G2.com.

Journey maps to visualize customer's experience. Creating customer personas to put customers at the center of our actions Review collected by and hosted on G2.com.

Not enough persona templates to avoid repeating some tasks Review collected by and hosted on G2.com.