[ Custell... Reviews ](https://www.g2.com/products/custellence/reviews) [ Custell... Reviews ](https://www.g2.com/products/custellence/reviews) # Custellence Pricing Overview [Editedit](https://my.g2.com/custellence/pricings) Free Trial ## Custellence Pricing Key Insights Last updated on Jul 29, 2026 * * * Custellence offers **3 pricing editions** , starting at **$0**. Custellence pricing tiers are designed to support different usage levels and team sizes. Custellence also offers a **free trial**. Higher-tier plans are available via direct consultation with the vendor. Compare the Custellence pricing table below to figure out the best fit for your needs. * * * Free Forever — $0 / Per Month Collaborate — $199 / Per Month Enterprise — Contact Us Rated 4.3 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Collaborate $199.00 Per Month For mid-sized teams and departments that needs a flexible tool for collaborating on their customer journeys. - Unlimited journey maps - 1 workspace - Unlimited users - Unlimited viewers - Professional templates - Sub-lanes - Presentation mode - Map hierarchies - Unlimited sharing - Team & Viewer comments - Exports (PDF, PNG, CSV) Show More Free Forever Free Per Month The easiest way for smaller teams to get a head-start with their journey-mapping efforts. - 2 journey maps - 1 workspace - 2 users - Unlimited viewers - Professional templates - Sub-lanes - Presentation mode - Map hierarchies - Unlimited sharing Show More Enterprise Contact Us For large organizations dedicated to transforming and scaling their customer experience efforts. - Unlimited journey maps - Unlimited number of workspaces - Unlimited users - Unlimited viewers - Professional templates - Sub-lanes - Presentation mode - Map hierarchies - Unlimited sharing - Team & Viewer comments - Exports (PDF, PNG, CSV) - Map collections - Roles & Permissions - Premium support - Customer Success Manager - Information security assessment - Procurement - SSO & MFA - SLA - CX Coach Show More At Custellence, we offer flexible pricing plans designed to grow with your business. Whether you’re just starting out or scaling rapidly, our plans provide the right tools and support to help you create exceptional customer experiences. Pricing information for Custellence is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Custellence must be conducted with the seller. Simple, scalable pricing Pricing information was last updated on February 14, 2025 Show More ## Custellence Pricing FAQs Generated using AI Is Custellence free, or does it offer a free trial? Yes. According to G2 data, Custellence offers a free plan with limited features. Users can upgrade to paid plans for additional capabilities. Visit the seller's official pricing page to compare plan options and features. How much does Custellence cost in 2026? According to G2 data, Custellence pricing in 2026 starts at $199.00. Pricing may vary based on billing terms or usage, so users should review the Custellence's official pricing page for the most current details. Who is Custellence pricing best suited for? Custellence's pricing is best suited for mid-market and enterprise CX teams. G2 reviewers from mid-market companies in consulting, education management, and management consulting praise the Collaborate tier's collaborative features and flat-rate unlimited-user model. Enterprise reviewers from banking, insurance, government, logistics, and higher education gravitate toward the Enterprise tier, valuing premium support, SSO, and dedicated success management. Small businesses and individual practitioners benefit from the Free Forever tier for lightweight evaluation, though the 2-map and 2-user cap limits sustained use. According to G2 data on Custellence, the pricing of Custellence aligns most strongly with organizations running structured, ongoing CX programs rather than ad hoc mapping needs. What are the key differences between the free and paid versions of Custellence? Custellence's Free Forever tier caps usage at 2 journey maps and 2 users, with no access to team and viewer comments or export options (PDF, PNG, CSV). Custellence's paid Collaborate plan at $199.00/month removes those caps entirely, adding unlimited maps, unlimited users, and full export and commenting capabilities. G2 reviewers note the no-credit-card free trial as a genuine evaluation asset. The Enterprise tier adds workspaces, SSO, MFA, SLA, roles and permissions, a dedicated Customer Success Manager, and a CX Coach — features absent from both Free and Collaborate. Support availability is a noted pain point for some G2 users on lower tiers. Is Custellence considered good value for its pricing? G2 reviewers rate Custellence at an average of 4.0–5.0 across most segments, with enterprise and mid-market users consistently praising its focused functionality and ease of use. The $199.00/month Collaborate tier draws positive sentiment for unlimited users and maps, making per-seat cost negligible for larger teams. G2 reviews of Custellence highlight time savings and collaboration quality as core value drivers. The main concerns raised are limited integrations and lack of advanced analytics, meaning teams needing those capabilities may require supplementary tools. For dedicated CX and journey-mapping use cases, G2 data on Custellence suggests strong value, particularly for mid-market teams where the flat monthly rate scales favorably. ## Top-Rated Alternatives [ ![Sketch](https://images.g2crowd.com/uploads/product/hd_favicon/7b02ee76c23f8819c327aac6a9f832e8/sketch.svg "Sketch") Sketch 4.5/5(1,226) ](https://www.g2.com/products/sketch/reviews) [ ![Lucid Visual Collaboration Suite](https://images.g2crowd.com/uploads/product/hd_favicon/e02e4d0701c1bc00190c146b8d01e31b/lucid-software-inc-lucid-visual-collaboration-suite.svg "Lucid Visual Collaboration Suite") Lucid Visual Collaboration Suite 4.5/5(8,826) ](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews) [ ![Miro](https://images.g2crowd.com/uploads/product/hd_favicon/f43d71a5c7b1abb1b7d3dfc8d3668f9b/miro.svg "Miro") Miro 4.6/5(13,509) ](https://www.g2.com/products/miro/reviews) [ View All Alternatives ](https://www.g2.com/products/custellence/competitors/alternatives) ## Custellence Alternatives Pricing The following is a quick overview of editions offered by other [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping) | Product | Price | Features | | --- | --- | --- | | ![Sketch](https://images.g2crowd.com/uploads/product/image/small_square/small_square_aa49f5c820835dd6abd3f5e1c2463290/sketch.jpg)[Sketch](https://www.g2.com/products/sketch/reviews) 30 day trial | Free | Fully featured Trial. Download to get started: https://www.sketch.com/downloads/ma Design, prototype and illustrate Collaborate in real-time Inspect, test and hand off designs to developers for free Comment and discuss on the Canvas View documents and play prototypes Mirror designs from your Mac | | ![Lucid Visual Collaboration Suite](https://images.g2crowd.com/uploads/product/image/small_square/small_square_dadde6b3f573b53a4534762443194a52/lucid-software-inc-lucid-visual-collaboration-suite.png)[Lucid Visual Collaboration Suite](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews) Free Bundle | $0.00 | Free Bundle includes: 3 editable Lucidchart documents 3 editable Lucidspark boards 60 shapes per Lucidchart document 100 templates Basic Visual Activities | | ![Miro](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d0fe3fcd7302e1b557887e51a1740a28/miro.png)[Miro](https://www.g2.com/products/miro/reviews) Free | Free TrialPer Month | Discover what Miro can do for you and your team. Always free Try Miro AI — 10 credits/month per team Start faster and enhance productivity with 5,000+ Miro and community-made templates Seamlessly integrate your workflows with 160+ apps, including Zoom, Slack, Google Drive, and Sketch Use layers to show, hide, and group objects on the same board Single workspace with 3 editable boards Record and share 5 Talktracks to give interactive video walkthroughs of boards | Various alternatives pricing & plans Free Trial Pricing information for the above various Custellence alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Custellence Pricing Reviews (2) MM Malin M. Customer centricity expert Enterprise (\> 1000 emp.) 11/28/2024 "Best tool on the market" 5/5 What do you like best about Custellence? The customer journey tool supports the customer centric way of working in an excellent way! Review collected by and hosted on G2.com. What do you dislike about Custellence? Nothing, that I can think of. It's a fantastic tool that I can't work without. Review collected by and hosted on G2.com. What problems is Custellence solving and how is that benefiting you? Custellence helps me build and visualize the whole customer journey, and adds value through it's flexibility, user friendly interface and all the professional support that Custellence offers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CP Cassie P. Customer Experience Specialist Enterprise (\> 1000 emp.) 12/2/2024 "Management and Assistance Issues" 3/5 What do you like best about Custellence? I like the simplicity of the functions and the swim lanes. The tool itself, making the journey maps is easy to use and easy to share. It is not a difficult item to integrate and is easily viewed if you have a computer. Review collected by and hosted on G2.com. What do you dislike about Custellence? I dislike that the support is not available when I am using the tool. I am in america and whenever I send a chat with a question, no one is available and it says they will get back to me the next day. I do not like the tiers with sharing. I have had issues where I was no longer able to share, even though it was part of our subscription, and had to wait a day for help. I dislike that the journeys are in a tile format on the main menu, searching for a journey map is difficult if you have very many. I should be able to organize them or scroll through them. Another viewing option would be great with them in a list, in a compact format for viewing. Review collected by and hosted on G2.com. What problems is Custellence solving and how is that benefiting you? Internal process issues, internal teams reviewing features and customer journey experience for brand cohesion. Capturing current external customer journey and making suggestions as to improvements to make the process smoother. Review collected by and hosted on G2.com. 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