Custellence Pricing Overview

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Free Trial

Collaborate

$199.00

Per Month

For mid-sized teams and departments that needs a flexible tool for collaborating on their customer journeys.

Free Forever

Free

Per Month

The easiest way for smaller teams to get a head-start with their journey-mapping efforts.

Enterprise

For large organizations dedicated to transforming and scaling their customer experience efforts.

At Custellence, we offer flexible pricing plans designed to grow with your business. Whether you’re just starting out or scaling rapidly, our plans provide the right tools and support to help you create exceptional customer experiences.

Custellence has 3 pricing editions. A free trial of Custellence is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Custellence is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Custellence must be conducted with the seller.

Simple, scalable pricing

Pricing information was last updated on February 14, 2025

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Custellence Alternatives Pricing

The following is a quick overview of editions offered by other Customer Journey Mapping Tools

Sketch 30 day trial	Free	Fully featured Trial. Download to get started: https://www.sketch.com/downloads/ma Design, prototype and illustrate Collaborate in real-time Inspect, test and hand off designs to developers for free Comment and discuss on the Canvas View documents and play prototypes Mirror designs from your Mac Show More
Lucid Visual Collaboration Suite Free Bundle	$0.00	Free Bundle includes: 3 editable Lucidchart documents 3 editable Lucidspark boards 60 shapes per Lucidchart document 100 templates Basic Visual Activities
Miro Free	Free TrialPer Month	Discover what Miro can do for you and your team. Always free Try Miro AI — 10 credits/month per team Start faster and enhance productivity with 5,000+ Miro and community-made templates Seamlessly integrate your workflows with 160+ apps, including Zoom, Slack, Google Drive, and Sketch Use layers to show, hide, and group objects on the same board Single workspace with 3 editable boards Record and share 5 Talktracks to give interactive video walkthroughs of boards Show More

Various alternatives pricing & plans

Free Trial

Pricing information for the above various Custellence alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Custellence Pricing Reviews

(2)

Malin M.

Customer centricity expert

Enterprise (> 1000 emp.)

11/28/2024

"Best tool on the market"

5/5

What do you like best about Custellence?

The customer journey tool supports the customer centric way of working in an excellent way! Review collected by and hosted on G2.com.

What do you dislike about Custellence?

Nothing, that I can think of. It's a fantastic tool that I can't work without. Review collected by and hosted on G2.com.

Cassie P.

Customer Experience Specialist

Enterprise (> 1000 emp.)

12/2/2024

"Management and Assistance Issues"

3/5

What do you like best about Custellence?

I like the simplicity of the functions and the swim lanes. The tool itself, making the journey maps is easy to use and easy to share.

It is not a difficult item to integrate and is easily viewed if you have a computer. Review collected by and hosted on G2.com.

What do you dislike about Custellence?

I dislike that the support is not available when I am using the tool. I am in america and whenever I send a chat with a question, no one is available and it says they will get back to me the next day. I do not like the tiers with sharing. I have had issues where I was no longer able to share, even though it was part of our subscription, and had to wait a day for help. I dislike that the journeys are in a tile format on the main menu, searching for a journey map is difficult if you have very many. I should be able to organize them or scroll through them. Another viewing option would be great with them in a list, in a compact format for viewing. Review collected by and hosted on G2.com.