# Autonom8 Reviews **Vendor:** Autonom8 **Category:** [Workflow Management Software](https://www.g2.com/categories/workflow-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 15 ## About Autonom8 Autonom8 was founded in 2017 with a vision to enable Autonomous Enterprises™. It offers a low-code intelligent automation platform to roll out automated, intelligent workflows and customer journeys rapidly. 30+ enterprises from various industries use Autonom8's low-code platform now. Digitization isn't just about moving from a paper-based interaction to an application-based process. A8's platform brings together (ML) and Conversations (NLP) to make these journeys agile and flexible. And we deliver it through a low-code SaaS platform, taking away the biggest pain in the traditional enterprise software delivery cycle – project timelines running into months. With A8's foundation, IT groups can answer Business Requirements in a few days. Our TCO is less than a third of comparable vendors, and you pay when your customers are successful. ## Autonom8 Reviews ### 1. Exploring Product for Digital Profiling **Rating:** 3.5/5.0 stars **Reviewed by:** Aayush J. | Member Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Autonom8?** Easy to use: Their low-code platform reportedly allows building automation without extensive coding knowledge Customization: You can tailor automation to your specific needs, making it adaptable Versatility: Automate various tasks, from loan approvals to customer service interactions **What do you dislike about Autonom8?** Not tailored to different market needs . Eg in India it user needs are VKYC than onboarding **What problems is Autonom8 solving and how is that benefiting you?** Quick onboarding Compliance and regulations control Ease of integration **Official Response from Bala Kavikkal:** > Thank you so much for taking the time to write a review! Your feedback is greatly appreciated, and it helps us improve our products/services to better meet your needs. We value your business and are glad you had a positive experience with us. Thanks again for your support! ### 2. Great features **Rating:** 4.0/5.0 stars **Reviewed by:** charisse j. | IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Autonom8?** They are constantly working to improve the experience. **What do you dislike about Autonom8?** It may be difficult with complex workflows. **What problems is Autonom8 solving and how is that benefiting you?** Capturing data at time of service that we were collecting afterwards. It is helping start the billing process sooner which increases payment. ### 3. Review on Autonom8 **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Autonom8?** There are many things I like about your platform, but specificly I like how WhatsApp ChatBot can helps business in term digitalizing thier messaging flow through whatsApp. **What do you dislike about Autonom8?** I do not have any dislike idea about your platform. **What problems is Autonom8 solving and how is that benefiting you?** Autonom8 helps me solve communication challenges by using WhatsApp chatbots to easily connect with customers. This benefits me by streamlining customer interactions, improving response times, and enhancing overall customer satisfaction. ### 4. Seamless transition & good customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Harini H. | Senior Vice President, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Autonom8?** Ease of Use/ Attractive Interface/ Scalable architecture **What do you dislike about Autonom8?** Upgrades/ additional features requested can be faster **What problems is Autonom8 solving and how is that benefiting you?** Large-scale Performance tracking across retail stores/ Helps Maintain audit trail/ Master data management/ Multi-user Back & forth communication/ SLA tracking **Official Response from Bala Kavikkal:** > Thank you so much for taking the time to write a review! Your feedback is greatly appreciated, and it helps us to improve our products/services to meet your needs better. We value your business and are glad that you had a positive experience with us. Thanks again for your support! ### 5. KYC Product Demo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Autonom8?** It is a easy to use solution which can be easily integrated with the existing flow. Easy and quick to implement and very prompt response from Bala. **What do you dislike about Autonom8?** Further development was required for our specific use case. **What problems is Autonom8 solving and how is that benefiting you?** The solution was proposed for KYC. ### 6. The most flexible and intelligent solution provider **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank A. | Vice President and Head - Strategy and Products, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Autonom8?** They listen to the problem, understand, brainstorm and develop ideas. Even if they cannot get the right solution in one go, they will work together to create a better output. They are very flexible in trying out various new things, open for new ideas and doing many hits and trials. They have a highly efficient platform and team. **What do you dislike about Autonom8?** There is less documentation that can be handy for multiple people and futuristic purposes. As they are a startup, the official and formal teams doing respective and specific tasks are sometimes missing. **What problems is Autonom8 solving and how is that benefiting you?** It solves multiple problems for us - we have used them for customer onboarding, basically for our loan origination system, customer app, field agent app, customer chatbot - onboarding, sales support and overall general support. All these things it is helping us to improve our agent's efficiency, smooth our customer onboarding journey, reduce dropouts, and provide omnichannel service. We keep experimenting and doing A/B testing with the platform to improve efficiency. With the platform, we can also integrate smoothly into various 3rd party sources, transfer data, digest and analyze data for reporting and use all the other internal and external options available to further strengthen our process and workflows. We have already built multiple lending products on the platform - long-term loans, short-term loans, working capital loans, asset purchase loans, loans against property, bill discounting, lines of credit, and secured, semi-secured and unsecured loans. We have also started using the platform as a collection management system, which is used by our call center and field officers. There are various other workflows we have built to support the different activities done by many teams. **Official Response from Bala Kavikkal:** > Thank you so much for taking the time to write a review! Your feedback is greatly appreciated, and it helps us to improve our products/services to meet your needs better. We value your business and are glad that you had a positive experience with us. Thanks again for your support! ### 7. Client delight with ChatBots **Rating:** 5.0/5.0 stars **Reviewed by:** Sugumar K. | Fellow & Chartered Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Autonom8?** We are thoroughly impressed with the capabilities of their chatbot product through A8 platform. Its ability to understand and respond to complex queries has exceeded our expectations and made a significant impact on our business. **What do you dislike about Autonom8?** Chatbots are unable to provide the same level of personalized service as a human customer service representative. This could lead to customers feeling disconnected or unsatisfied with their experience. However A8 platform offers handing off to human, which we haven't used. **What problems is Autonom8 solving and how is that benefiting you?** A8 platform gave us capabilities to address customer queries both static and contextual using NLP. Helped a lot in reducing human efforts in answering queries, shorter time for query resolution and this client delight. **Official Response from Bala Kavikkal:** > Thank you so much for taking the time to write a review! Your feedback is greatly appreciated, and it helps us to improve our products/services to meet your needs better. We value your business and are glad that you had a positive experience with us. Thanks again for your support! ### 8. Easily resolve your customer problems through Chat Ai **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek P. | Associate Marketing Lead - Platforms, Analytics & Automation, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2023 **What do you like best about Autonom8?** Through previously known conversations, it was able to capture the customer intent. **What do you dislike about Autonom8?** Initially took time to understand their platform to setup the Chat tool. **What problems is Autonom8 solving and how is that benefiting you?** I don't have to waste time in manually sending messages. ### 9. a8 is very agile **Rating:** 4.0/5.0 stars **Reviewed by:** Shaily M. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Autonom8?** agility i shigh and team support is good **What do you dislike about Autonom8?** ui ux is not very appealing and needs an upgrade **What problems is Autonom8 solving and how is that benefiting you?** fintech loan applciations adn creatinga a lendingn marketplace ### 10. Fantastic Low code platform for Process Automation, KYC OCRs, MIS and Audit and much more **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish O. | C0-Founder & CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Autonom8?** We are a 100 people Fintech company. We have automated our multiple processes such as Loan Origination, Collections etc using the Autonom8 platform. Some of the best features are as follows 1. BPM process modeler. 2. Easy and Intuitive form designer. 3. Any change can be replicated across platforms such as web and mobile(Android & iOS). Generally, people have to make separate changes for Web and native mobile apps for android and iOS. 4. The mobile app upgrades are seamless without interrupting users. This is a big plus of the platform as pushing upgrades to hundreds of users is a herculean task with other platforms or standalone applications. 5. We scan thousands of images daily. The OCR for KYC IDs works with 98-99% accuracy. It even captures blur images as well. 6. The servers easily support thousands of requests per sec so the application is pretty fast. 7. After initial development by the Autonom8 team, now my in-house team also can make changes to the system. 8. Any developer having basic Javascript knowledge can easily work on the system so the resources can be hired at a very low cost. This reduces overall IT cost. 9. Time to market is very fast. Even the business user does not expect that IT can deliver changes so fast. 10. The system has an excellent audit trail feature. This will help in satisfying compliance requirements. **What do you dislike about Autonom8?** As such there are no dislikes but certain features can be made more robust. 1. Version Control can be better. 2. Ease of building and displaying MIS **What problems is Autonom8 solving and how is that benefiting you?** We wanted to automate our Loan Origination Process as in our business that is the most complex process. The case flows to multiple departments and external parties for various checks. The forms are very complicated. We capture around 2000 data points. The business logic is also very complicated. The case volumes are also very high. We build everything from scratch in just 3 months. It's a very robust and cost-efficient solution. ### 11. A super cool team to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Prasoon P. | Technology Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2022 **What do you like best about Autonom8?** It was an amazing experience working with Autonom8 through the development process and post-production. The team was open to new suggestions (and we had a lot!) and the problem-solving process was participatory. The Autonom8 team also had a good grasp on the tech they were using and were keen on enabling the business however possible. There were a lot of inputs from the team on how to approach and solve the issues at hand and make the system better. There was a defined delivery plan and they mostly delivered on time, as promised. **What do you dislike about Autonom8?** The platform was in its infancy when we started our engagement and some required features had a dependency on the underlying platform. This was sorted later once the platform itself matured and we had quicker deployments. **Recommendations to others considering Autonom8:** The Autonom8 platform is an ideal choice if you are looking to automate your customer journeys. It is flexible and can be quickly deployed if you have your requirements ready. Their team is a delight to work with. **What problems is Autonom8 solving and how is that benefiting you?** Autonom8 was helping us to automate a customer journey related to vehicle loans. Being a highly competitive market, the turnaround time from application to loan sanction was critical. Any delay in loan sanction, the customer will go to the competition. Autonom8 helped reduce the turnaround time significantly, resulting in higher business volumes and increased customer delight. ### 12. Flexible, scaleable platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Autonom8?** It is flexible, easy to scale and can be used in multiple use cases very quickly **What do you dislike about Autonom8?** Possibly cloud migration when someone uses other cloud service providers **What problems is Autonom8 solving and how is that benefiting you?** Managing display audits across the country in a secure environment. Also developing other use cases including internal ones ### 13. Experience with Autonom8, noteworthy ! Better than Blend **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany A. | Sales Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2022 **What do you like best about Autonom8?** What I like best about Autonom8 is that they help clients in Healthcare and Financial Industries modernize their processes. They have been able to save over 40% in cost savings, converting about 50% more applications **What do you dislike about Autonom8?** There is nothing I dislike about their service. They are a highly engaged and responsive team. They work with you on the solutions to get systems up and running promptly. **What problems is Autonom8 solving and how is that benefiting you?** We have worked with Autonom8 to help reduce data-entry errors to reduce the application process and provide a multi-channel experience. Business performance has increased through overall process optimization. ### 14. Great Customer service always ready to find a solution to improve customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Praveen D. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Autonom8?** Proactive in trying to solve problems and delivering **What do you dislike about Autonom8?** I don't have any challenges with the software or its team as small bugs are quickly fixed and there are no major bugs **What problems is Autonom8 solving and how is that benefiting you?** automated our customer onboarding process helping reduce TAT by 70% ### 15. LW-Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay B. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2022 **What do you like best about Autonom8?** A8 AI-based SaaS platform has the potential not just to digitise but transform the customer journey and experience. **What do you dislike about Autonom8?** Introduce a free trial feature and allow prospects to explore the products before making a decision.... **Recommendations to others considering Autonom8:** Your business is in safe hands when you work with A8 products. So go ahead and try it to take your business to next level... **What problems is Autonom8 solving and how is that benefiting you?** A8 platform helps to scale up the digital infrastructure at the speed of business ## Autonom8 Discussions - [What is Autonom8 used for?](https://www.g2.com/discussions/what-is-autonom8-used-for) - 1 comment - [View Autonom8 pricing details and edition comparison](https://www.g2.com/products/autonom8/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+13%3A15%3A56+-0500&secure%5Bsession_id%5D=a9bdf16e-7deb-4c72-9478-a8ec64c72214&secure%5Btoken%5D=25917a4543ba6445e61666b2c5f8b8aef615f7898b4363d851bd2b8329a3479f&format=llm_user) ## Autonom8 Features **Setup** - Activities - Flows - Dependencies - Notifications **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Platform Basics** - Dynamic Segmentation - Journey Optimization **Process Management** - Process Library - Collaboration - Integrations - Execution Management **Management** - Updates - Audit Trail - Integration **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Process Analysis** - Real-Time Process Analysis - Process Notation - Process Mapping **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Automation** - RPA Integration - Application Development **Generative AI** - AI Text Generation **Generative AI** - AI Text Summarization **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Process Mining** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Autonom8 Alternatives - [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) - 4.6/5.0 (6,012 reviews) - [Kissflow](https://www.g2.com/products/kissflow/reviews) - 4.3/5.0 (560 reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - 4.0/5.0 (4,219 reviews)