--- title: cux.io Reviews meta_title: 'cux.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 48 reviews by the users' company size, role or industry to find out how cux.io works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 48 scale: '5' date_modified: '2026-06-15' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # cux.io Reviews **Vendor:** cux.io **Category:** [Digital Analytics Software](https://www.g2.com/categories/digital-analytics) **Average Rating:** 4.8/5.0 **Total Reviews:** 48 ## About cux.io UX is a Digital Experience Analytics platform that turns user behavior into digital growth. We don’t just show you what users do – we show you why they do it. CUX combines numbers with behavioral context to reveal frustration points, drop-offs, and hidden opportunities so you can act with confidence. No tagging. No waiting. Smarter decisions from day one. ✅ Auto-captures clicks, scrolls, and behaviors - no tagging needed ✅ Experience Metrics spot frustration signals like rage clicks and chaotic movement ✅ Smart filtering highlights the visits and heatmaps that matter most ✅ Conversion Waterfalls reveal where users drop off - and why ✅ Retroactive analysis lets you look back and fix what was missed Getting insights is just the start. What truly sets CUX apart is the guidance that comes with it. You’re never left to figure it out alone. With expert mentoring, tailored workshops, and ongoing support, the CUX team helps you make changes that stick. Whether you're solving a specific challenge or scaling a long-term strategy, we're here to guide your next move with confidence. Already used in 100+ countries, CUX helps teams turn confusion into direction and decisions into results. Have questions or need guidance? Contact our experts. ## cux.io Reviews ### 1. Seamless Link Management with Data-Driven Insights **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about cux.io?** I really like cux.io for its comprehensive features and ease of use, coupled with solid operational stability. It brings together essential functions like centralized link storage, personalization of branded short links, and detailed analytics in one accessible platform. The interface is clean and user-friendly, making it easy for new colleagues to jump in without needing extra training. It also excels in providing practical data insights that help in making smart adjustments to our forms. The reliability of the service is outstanding—I rarely experience link failures or downtimes, which is crucial as we rely on these links daily. Its seamless integration with Formeer really enhances our workflow by combining form creation, link management, and data analysis efficiently. **What do you dislike about cux.io?** The first suggestion concerns link organization and classification features. While the basic tagging tool serves our daily needs adequately, the built-in filtering rules are fairly limited and can no longer fully match our growing workload. We hope to see more advanced filtering and sorting functions, including the ability to screen links by creation time, last access time and custom business categories. Secondly, we hope to add a data report export function for the analytics module. Right now, we can only view real-time statistics and visualized data directly on the platform. If we could export the analytics data into common file formats like PDF or Excel, it would save us a lot of manual copying and organizing work. Thirdly, we would like more flexible options for custom branded short links. The current choices for link suffixes and custom characters are relatively restricted. **What problems is cux.io solving and how is that benefiting you?** cux.io solves our link management chaos, improves efficiency, and provides real-time analytics for form performance. It streamlines workflow with Formeer, offers professional link presentation, and integrates all core functions we need into one platform, elevating our productivity and reducing repetitive work. ### 2. Intuitive Insights with Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel D. | IT Remote Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about cux.io?** I use cux.io to see how people interact through sessions and heatmaps, which gives me a better understanding of how to respond to people. I love the layout and simple instructions, as well as the help articles. Everything, from the initial setup, was easy. **What do you dislike about cux.io?** none **What problems is cux.io solving and how is that benefiting you?** I use cux.io to see how people interact through sessions and heatmaps, giving me a better understanding of how to respond to people. ### 3. Great flexible tool for UX analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Daria U. | UX Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about cux.io?** One of the best things - you are almost totally independent of your developers. You don't need to constantly ask them to add something to your website code to measure goals and create funnels, segments and filters. The retroactive analysis also came out very handy at the beginning of my journey with CUX when I was unsure about what I wanted to measure and later when I started to build and check the hypotheses. CUX also has excellent customer support. They've helped me a lot when I was stuck setting complicated goals or funnels and are very open about accepting suggestions. **What do you dislike about cux.io?** As CUX offers a pretty innovative way of working with data for UX designers, it will take some time to fully understand its capabilities and what you can achieve using it. As in any other analytical tool - you won't find here any magical dashboard or set of data that will tell you all about your product or customers because magic is not in metrics but in your mindset. To unlock CUX's full capacity, you definitely will need a basic understanding of how your website is built and how to use Chrome DevTools. **What problems is cux.io solving and how is that benefiting you?** As a UX designer working in an agency with an external developer team - my main benefit is saving time and money. I don't need to wait for developers to implement any additional codes to see my goals - so I save time and money on it. Also, after building a UX analysis strategy for my clients, I can extract more information automatically without need to watch hundreds of recordings. ### 4. Nice to have **Rating:** 4.5/5.0 stars **Reviewed by:** Marco D. | Web Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about cux.io?** CUX is a superb & innovative screen recording tool, which you can use to record user sessions and see precisely what’s working and what isn’t. The great thing for us about Cux is that it allowed us to combine two former tools. Our heatmaps tool and our event tracking tool. Having this data together and easy to access has really allowed me to offer better user insights internally and shape our product road map. Strongly recommend. It helped us a lot. **What do you dislike about cux.io?** Can't think of anything, perhaps one thing that you just need to dive deeper into technical aspects of data analysis, but I guess that's the issue with all these kinds of tools. **What problems is cux.io solving and how is that benefiting you?** CUX helps analyzing the whole user journey on the website. It shows all the tabs opened by the client and treats them as a one visit, which is very important in analyzing online users' behavior. Thanks to this tool, we were able to find immediately bottle necks in our client’s purchase path and suggest him necessary changes to improve process. **Official Response from Kamila Kotowska:** > Marco, thank you so much for your feedback – we really appreciate it :) If you'd like to dive deeper into working with CUX qualitative analysis, we have a personalized onboarding offer – both technical and analytical – with our experts (just contact marta@cux.io for all the details needed). Have a great day! ### 5. Highly recommended tool for user behaviour analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Paweł G. | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about cux.io?** CUX is a user behaviour analysis tool that can be used by anyone who has an interest in understanding their users. It's great for companies, professionals and individuals alike. One of the key features of this tool is that it is able to highlight where the user pain points are within your site and give you tips on how to improve them, which makes it a great investment for. I am very pleased with the results and support that they have provided. If you are looking for a tool to help you analyse your users, then I would highly recommend CUX! **What do you dislike about cux.io?** - When trying to load some data the app sometimes freezes but support did a great job to resolve all the problems. - Although the interface is user friendly it's hard to explore all of the features without buying extra onboarding - providing users with some tutorials would be highly recommended **What problems is cux.io solving and how is that benefiting you?** - Identified a couple of user pain points that's been resolved and increased the conversion rate **Official Response from Kamila Kotowska:** > Paweł, thank you so much for your feedback. If you'd be interested in CUX tutorials, below is the link to our video content (if you're more of a reader, you can also access our Knowledge Base here: https://cux.io/knowledge-base/). ### 6. Behavioral insights in no time **Rating:** 5.0/5.0 stars **Reviewed by:** Anna S. | Online Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about cux.io?** I love the fact that I can track user experiences and behavior and gather insights into their pain points. It's amazing that our team can draw meaningful conclusions in just a few minutes after implementing the tool and setting up proper goals and waterfalls. Also, the team's pivot into making qualitative analytics more approachable, inclusive, intuitive, and most importantly, less time-consuming is especially laudable. New features - like alerts - are looking very promising! I'm also a keen participant in Paulina's workshops – it's great to see a CEO so devoted and so knowledgeable. I've learned a lot about quick wins and ways of marketing activities optimizations. **What do you dislike about cux.io?** So far, there is nothing that I could dislike. **What problems is cux.io solving and how is that benefiting you?** - we are making more user-friendly campaigns and landing pages - we can easily spot bottlenecks in our conversion funnels - our team is less occupied with constant analysis (of not necessarily important data) as the tool is pre-analyzing user behavior and sending alerts (I'm not sure if it's not a testing feature that I've access to) **Official Response from Kamila Kotowska:** > Anna, thank you so much for your feedback – happy to have you on board ;) Also, alerts are now available for all customers, so it's especially important for us to hear your opinion on this feature. ### 7. Helpful and clear tool, which makes identifying painpoints&weakpoints easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Kamil P. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about cux.io?** The overall interface, which is very clear, easy to navigate and provides quick reaching the most essential parts and features offered by the tool. Much information is provided by heatmpas and users' behavior recordings, that easily brings first meaningful insights and conclusions. Filtering options included, helps to put the most focus on particular users' behavior, to gather the data and allign further steps to solve found weakpoints. Also support provided by the tool owners is something worth mentioning. **What do you dislike about cux.io?** I can't find any serious issues I could complain about, as the most of problems met while working with it, were caused by our internal system. Sometimes the data loading took more time than expected, but that's not a serious problem. **What problems is cux.io solving and how is that benefiting you?** It helped a lot in finding weakpoints at particular sites, collecting the data and presenting it to show the the seriousness of the problem. It also shown a mistakes and inconsistencies unnoticed for a long time and contributed to quick fixing. **Official Response from Kamila Kotowska:** > Kamil, thank you for your review. CUX's primary goal was to automate the analytics process in order to quickly (and painlessly ;)) find quick wins and spot missed opportunities for website improvements – glad that we're helping you with that! ### 8. User experience Delight **Rating:** 4.5/5.0 stars **Reviewed by:** Ronald D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2022 **What do you like best about cux.io?** The flow of the product and the ability to see how the user navigates the process **What do you dislike about cux.io?** The pain of setting up process steps and detailing required **What problems is cux.io solving and how is that benefiting you?** Launching a new platform and needed to figure out how users will behave. Will need to validate experience when it goes live ### 9. User > Session **Rating:** 5.0/5.0 stars **Reviewed by:** Paweł P. | Właściciel, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about cux.io?** I have a furniture webshop where clients need a lot of time and visits to make an order. Cux.io give me a view on full process (history of client from first visit until they buy), not only single session. **What do you dislike about cux.io?** Maybe trial should be more generous (more pageviews), because when I`ve started I didn`t know what`s going on and I reached free limit of pageviews very fast. **Recommendations to others considering cux.io:** I didn`t understand what Conversion Waterfalls are... **What problems is cux.io solving and how is that benefiting you?** Thanks to the user action recordings, I was finally able to learn about the entire purchasing process in my shop. **Official Response from Kamila Kotowska:** > Paweł, we're so happy to hear that CUX made your (and your clients) experience easier and more understandable. If you'd like to learn more about Conversion Waterfall, I can recommend few Knowledge Base & Video Tutorial materials :) - https://cux.io/knowledge-base/waterfalls/what-is-a-waterfall/ - https://cux.io/knowledge-base/waterfalls/building-a-conversion-waterfall/ - https://cux.io/blog/product/conversion-waterfall-the-new-quality-of-measuring-the-conversion-rate/ ### 10. It is working! **Rating:** 4.5/5.0 stars **Reviewed by:** Michał J. | Head of UX, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about cux.io?** Great analitycis data. No more problems with semi-good A/B testing, CUX brings all we need **What do you dislike about cux.io?** It is hard to point out, but like all new tools there is a barrier at the beginning **What problems is cux.io solving and how is that benefiting you?** We better understand our users, which is crucial for us **Official Response from Kamila Kotowska:** > Thank you, Michał! We're so happy that CUX can be a part of your company's analytical journey :) ### 11. Great tool! Really intuitive and accurate, I'm glad I finally found it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2022 **What do you like best about cux.io?** Intuitive interface, excellently presented data. The ability to set your own goals allows you to focus on the most important aspects for us, without unnecessary data. **What do you dislike about cux.io?** A definitely prohibitive price for small businesses. I would have gladly used the tool earlier, but unfortunately, the number of necessary tools at the beginning of the path means we have to decide which ones are a priority. **What problems is cux.io solving and how is that benefiting you?** I know the problems my clients face on e-commerce websites. I easily fix interface elements that confuse them. **Official Response from Kamila Kotowska:** > Thank you for the feedback and we are also glad that we finally found each other ;) ### 12. Very useful, this is what I was looking for, highly recommended. **Rating:** 5.0/5.0 stars **Reviewed by:** Katarzyna K. | front-end developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about cux.io?** Personally I think that the best think about Cux.io is simplicity and awareness of user's needs **What do you dislike about cux.io?** If I have to point one thing that is not the best, in my opinion, this would surely be the graphic and the whole layout that could be more customized. **What problems is cux.io solving and how is that benefiting you?** Since I have been using cux.io our company has double the conversion rate **Official Response from Kamila Kotowska:** > Katarzyna, thank you so much for your feedback. Congratulations on the conversion increase – it's great to be a part of this success :) ### 13. useful behavioural tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Sebastian G. | Sales and customer relations manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about cux.io?** Possibility to check sub-pages in detail, quickly collect information after an action, set targets. **What do you dislike about cux.io?** Heatmaps are inaccurate. They show clicks in the program, in places where there are no buttons on the page **What problems is cux.io solving and how is that benefiting you?** Where the user's attention falls. Are they looking for just one piece of information or do they immediately check the whole page **Official Response from Kamila Kotowska:** > Sebastian, thank you for your review. Let me refer to your remark regarding the heatmaps. Our heatmaps are pixel-perfect, so they *must* also show clicks where there are no buttons. These "in-air" clicks tell you about the places your visitors are clicking: perhaps they expect links to appear in those places, try to highlight text or some page element is not loading correctly. CUX heatmaps show you the most valuable things that happen on your website so that you can spot the missed opportunities for conversion increase. On our heatmaps, you'll see: – Where people click – Where they don’t click (but were supposed to click) – Whether people click on things that aren’t links – Are visitors clicking out of anger or frustration If you want to inspect only clicks on clickable elements, take a look at link maps (Heatmaps -> Event: link). ### 14. A very useful tool to find users' painpoints **Rating:** 5.0/5.0 stars **Reviewed by:** Kinga S. | Content Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2022 **What do you like best about cux.io?** In my opinion, it's a very useful tool to see the users' behaviour in a quick and effective way. I really like the possibility of filtering the recordings by the type of behavior. Creating grouped heatmaps and waterfalls are also very helpful. **What do you dislike about cux.io?** Sometimes the data loading was quite long, but generally it works very well. **What problems is cux.io solving and how is that benefiting you?** it helped me to understand the users' behavior on our site and find some pain points which can be solved **Official Response from Kamila Kotowska:** > Kinga, thank you for your positive feedback, and we hope that CUX will prove to be a helpful tool in working with user behavior analysis more than once :) ### 15. CUX is not a tool, it's part of our e-commerce team **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel P. | E-commerce analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about cux.io?** 1. I can track very detailed sales funnels (waterfalls) 2. I use behavioural pattern recognition to understand where are the bottlenecs 3. Support is doing a great job **What do you dislike about cux.io?** To use the full power of product, I recommend asking for onboarding lessons. It's huge software **What problems is cux.io solving and how is that benefiting you?** Deeply understanding, how users use features and what kind of problems they meet in our e-commerce **Official Response from Kamila Kotowska:** > Daniel, thank you so much for your feedback – it's great to be a part of your team ;) ### 16. Great product for your data driven insights **Rating:** 4.0/5.0 stars **Reviewed by:** Alicja . | Content & Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2021 **What do you like best about cux.io?** Having the ability to watch session recordings of each user and grouped heat maps is awesome! You can truly see the visitor's behaviour, create segments, groups of similar activities, spot patterns - essential knowledge in the world of digital marketing to improve your business results. **What do you dislike about cux.io?** There are some shortcomings on the technical side, but the support does its job. **What problems is cux.io solving and how is that benefiting you?** More data-driven insights at my disposal **Official Response from Kamila Kotowska:** > Alicja, we're glad to hear that CUX is a useful tool while conducting user behavior analysis and drawing more data-driven conclusions. As it goes for technical shortcomings – as you know, we value each feedback and suggestions, and we're working continuously it addresses them all ;) ### 17. How to solve pain-points with CUX **Rating:** 5.0/5.0 stars **Reviewed by:** Katarzyna G. | Content Indexing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2021 **What do you like best about cux.io?** The interface is very intuitive and clear. All information I need are gathered in one place. **What do you dislike about cux.io?** Sometimes CUX freezes and it takes a long time to filter the data, or the data does not load at all. **What problems is cux.io solving and how is that benefiting you?** Looking for user pain-points on a website with waterfalls, recordings and rage clicks mostly. **Official Response from Kamila Kotowska:** > Thank you, Katarzyna, for your feedback – we're very happy that CUX is helping you find & answer user pain-points and frustrations :) ### 18. It's a very valuable tool :) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2021 **What do you like best about cux.io?** Firstly, I really like that there are tutorials prepared for all the new users so you just don't click around hoping that things might work. My favourite part was the recordings that have us a lot of insights. The other thing that helped us the most to discover pain points on our site was the function of recognising rage clicks. Overall, It's a useful tool and it's also very intuitive :) **What do you dislike about cux.io?** That due to time constraints and some technical issues on our side, we didn't get to use it for as long as we would like to. **What problems is cux.io solving and how is that benefiting you?** We were looking for pain points on our site and we successfully discovered them. **Official Response from Kamila Kotowska:** > Our team is constantly making improvements to the operation of the application, so if you have any suggestions - we'd love to hear them :) ### 19. Functionality as expected; slow support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2022 **What do you like best about cux.io?** Video functionality to check the customers journey through our shop **What do you dislike about cux.io?** We had several issues with broken video and the support was not satisfying **What problems is cux.io solving and how is that benefiting you?** We try to offer the best customer experience while buying in our shop. With this tool we check the quality and possible problems **Official Response from Kamila Kotowska:** > Thank you for your review and your satisfaction with the tool – we're always excited to be able to help resolve customer experience issues. Regarding the responsiveness of our support – we are very sorry if you feel that it was not up to your expectations. As a young and developing tool, we are still working on it, so we would like to thank you all the more for your feedback & promise an improve in future :) ### 20. Great tool for user behavior insights! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about cux.io?** The fact that I can easily track user's frustrations that are already pre-analyzed in relation to my business goal, so I don't need to waste time watching ALL recordings and heatmaps. **What do you dislike about cux.io?** Sometimes data takes a while to display. **What problems is cux.io solving and how is that benefiting you?** Immediately spot design flaws and rearrange user journey accordingly **Official Response from Kamila Kotowska:** > Thank you so much for your feedback! Saving time on user behavior analysis was one of our goals while introducing the UX Automation – glad to hear that it's working for you :) ### 21. I'm addicted to CUX and I highly reccomend it! **Rating:** 5.0/5.0 stars **Reviewed by:** Marcelina L. | CEO, Marketing Startegist & Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about cux.io?** Cux is a brilliant tool, which helps me and my clients test and understand how users experience our website. Cux allows for easy in-depth analysis of every user's behavior. You can truly understand what users exactly want, how they interact with your site or where they drop off. You can measure the frustration! Cux is really the first ever UX automation tool! It's not a recorder, it's a tool that change your business! **What do you dislike about cux.io?** Nothing, I love Cux, I'm addicted to Cux! **What problems is cux.io solving and how is that benefiting you?** - Cux helps me to understand and define the behavioural patterns of my users. - Cux allows me to increase conversion and sales. - Cux helps me to make the right business decisions! **Official Response from Kamila Kotowska:** > Thank you so much, Marcelina, for your kind words! It's a true pleasure to work by your side for all these years :) ### 22. Very useful tool for user behavior analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2021 **What do you like best about cux.io?** What distinguishes CUX from other tools dealing with behavior analysis is the fact that all events are auto-captured - there's no real need to involve the IT department (and we know how troublesome it may sometimes be ;)), everything happens in a very intuitive way. A game-changer feature is the ability to focus the analysis on a specific business goal, thanks to which you do not waste time going through the meaningless data to find the right solutions for your business. Automating the collection of information about user experiences and presenting them in the form of Experience Metrics is a total breakthrough! **What do you dislike about cux.io?** I cannot complain about this tool. They keep expanding the Knowledge Base and the support works great - they help with every issue - so no dislikes from me :) **Recommendations to others considering cux.io:** CUX is extremely intuitive to use. If you encounter any problems in the initial phase of using it - contact the support immediately. They solve literally all problems! **What problems is cux.io solving and how is that benefiting you?** - With goal-oriented analysis, I save a lot of time. - Experience Metrics allows to immediately spot problematic places for users on the website. - Pre-analysis gives access to historical data and makes it easier to draw conclusions. - CUX shows entire visits, not individual sessions, so I have a full view of the customer journey. **Official Response from Kamila Kotowska:** > Thank you! We're continuously working on our Knowledge Base, so if you'd have any suggestion as to what we should add there, just let us know: team@cux.io :) ### 23. CUX is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Piotr . | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about cux.io?** CUX is superb & innovative screen recording tool, which you can use to record user sessions and see precisely what’s working and what isn’t. Strongly recommend. It helped us a lot. **What do you dislike about cux.io?** Hmmm, I cannot find a dislike yet, maybe later. **What problems is cux.io solving and how is that benefiting you?** Primo - optimize visitors online experience secondo - identifying behavioural patterns terzo - redesign a page in three weeks instead of five. Thanks guys! **Official Response from Kamila Kotowska:** > Thank you, Piotr! We're super excited that CUX helped you speed up the process of redesigning a page that matched your clients needs – that's one of the reasons why we've created it in the first place :) ### 24. Highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Małgorzata U. | Specjalista ds. e-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about cux.io?** Cux is a revolutionary tool in the field of qualitative analytics. We go through the implementation process very easily, and if we encounter any problems, reliable and willing support will help us at every stage. I would highly recommend! **What do you dislike about cux.io?** overall I am very satisfied with the work with this tool **What problems is cux.io solving and how is that benefiting you?** I study the behavior of users on the online store, I draw conclusions ### 25. Valuable data insights in no time **Rating:** 5.0/5.0 stars **Reviewed by:** Anna B. | Co Founder & Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2021 **What do you like best about cux.io?** I like it best that it saves a lot of time allowing me to quickly navigate to a specific event in visit recordings. I'm able to validate the hypothesis and take relevant actions. CUX have extraordinary client support, always willing to help, and doing their best to help you. **What do you dislike about cux.io?** Can't really think of anything, perhaps one thing that you just need to dive deeper into technical aspects of data analysis, but I guess that's the issue with all this kind of tools. **What problems is cux.io solving and how is that benefiting you?** Users' low engagement with the app, I see where there are pitfalls and can act accordingly. **Official Response from Kamila Kotowska:** > Anna, thank you very much! If you'll need help with diving deeper into data analysis – just let us know. We'll be happy to help :) ### 26. A great combination of Heatmaps and User Activity **Rating:** 5.0/5.0 stars **Reviewed by:** Mick G. | Head of Sales and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2020 **What do you like best about cux.io?** The great thing for us about Cux is that it allowed us to combine two former tools. Our heatmaps tool and our event tracking tool. Having this data together and easy to access has really allowed me to offer better user insights internally and shape our product road map **What do you dislike about cux.io?** At first pricing wasn't clear and could have some more plug and play integrations with other data platforms. But for us it's not so bad as we just used their API **What problems is cux.io solving and how is that benefiting you?** For a while we simply created features, changed layouts, changed content and we just believed it was the right thing to do. We also 'hoped' for the results. Cux takes the guess work away. Using it we are able to easily identify areas of our website and product being used the most, turning users on or off and what to change. Further more, when we do make changes we are able to track it step by step to see it's impact on our users experience, but also on conversion and revenue. ### 27. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Anna K. | UX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2021 **What do you like best about cux.io?** It is easy to use and easy to personalize **What do you dislike about cux.io?** Nothing actually, it is hard for me to say **What problems is cux.io solving and how is that benefiting you?** SaaS platform analytics - it gives me detailed insights about user's behaviours **Official Response from Kamila Kotowska:** > Thank you, Anna, we really appreciate your feedback :) ### 28. Great Tool to understand your customers **Rating:** 4.0/5.0 stars **Reviewed by:** Le N. | Growth Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2020 **What do you like best about cux.io?** It helps us to track and analyze most of the happened events on the customer journey. The real-time data +multi-tab recording made us choose them over other tools. Cux is really helpful as we manage to improve our UX as well as reduce the bounce rate on the website. Highly recommended if you want to have a big picture for user-project interactions **What do you dislike about cux.io?** There are some features missing such as data export, however, it's not a big deal for now and I think they gonna provide it in the near future! **Recommendations to others considering cux.io:** Take their free trial and test the tool yourself! **What problems is cux.io solving and how is that benefiting you?** We provide a free & paid training management platform but we had somehow a high bounce rate on our website. Cux helped us to improve the UI of the web and realize the mistake that we lacked some CTA buttons for the business segment on our website & we managed to reduce the bounce rate thanks to Cux ### 29. Must-have analytical tool for all marketers and web designers **Rating:** 5.0/5.0 stars **Reviewed by:** Martyna T. | Service Design Lead & Digital Marketing Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about cux.io?** I love the pixel perfect heatmaps. They show me not only graphics that were clicked by the client but the exact point where it was clicked. And what more - they are optimized for all possible devices with a built-in internet browser as well as all screen resolutions. I’m also fascinated with their new feature – Experience Metrics which helps me uncover the spots where clients get frustrated. It’s amazing that I can analyze users’ feelings – something that is not physical, and I can measure it with numbers. Thanks to indicators such as content zooming, rage clicks, rage k-presses, chaotic movements or constant refreshing I get an information that client may be getting angry or have problems. Thanks to conversion waterfalls I can measure the conversion rate and find places where conversion drops. I can easily analyze not only URLs, but every event make by client on the website (click, scroll, form filling/submitting). What more – I can analyze filtered visits for users who drop out and immediately identify their issues . And all that without developers' support (thanks to auto-capture events!). And one more - this tool wouldn’t be the same without Paulina, Kamil and their team. They are always willing to help, share their knowledge and experience. Talking with them is a real pleasure 😊 **What do you dislike about cux.io?** CUX is perfect for website and web apps, it’s a pity that they don’t support mobile apps :/ **What problems is cux.io solving and how is that benefiting you?** CUX helps analyzing the whole user journey on the website. It shows all the tabs opened by the client and treats them as a one visit, which is very important in analyzing online users' behavior. Thanks to this tool, we were able to find immediately bottle necks in our client’s purchase path and suggest him necessary changes to improve process. ### 30. A good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Grzegorz G. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about cux.io?** Great customer support. The UX automation features. **What do you dislike about cux.io?** Might be a bit hard to get used to performing analysis in a much different way than before **What problems is cux.io solving and how is that benefiting you?** Thanks to the UX automation I was able to significantly improve the conversion in my startup project **Official Response from Kamila Kotowska:** > Grzegorz, we're thrilled that you already see the improvements in your conversion rates! And if you'll ever need help with analysis – join one of our free webinars, or just simply drop us a line. We'll be happy to help :) ### 31. Great tool for user behaviour and user data analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Marta S. | Student Mentor / Head of User Experience Science Club, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2021 **What do you like best about cux.io?** As UX specialist I highly appreciate possibility of behavioral analysis is CUX.io and clarity of data shown in the interface. **What do you dislike about cux.io?** Contrast issues regarding accessibility. **What problems is cux.io solving and how is that benefiting you?** Faster behavioral analysis of metrics like exit rates. **Official Response from Kamila Kotowska:** > Marta, we're happy to learn that CUX is benefiting your analysis. Thank you for the tips on accessibility – we'll surely look into it! :) ### 32. Simple heatmaps that are easy to use and help to drive decisions **Rating:** 4.5/5.0 stars **Reviewed by:** BRIAN M. | MARKETING, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2020 **What do you like best about cux.io?** I like the fact that I can see what's going on on my site and how people are engaging with the web pages. It helps me to understand their actions and to make better decisions on improvements. **What do you dislike about cux.io?** I don't feel that there any elements that I dislike at this time. **What problems is cux.io solving and how is that benefiting you?** Before using Cux.io, I was making changes to our website without fully understanding how users are interacting with it. Now, I can make a data-driven hypothesis and act on it to improve conversions. ### 33. I can now improve our customer experience at a whole new level! **Rating:** 5.0/5.0 stars **Reviewed by:** Roxana M. | Head of Markeitng, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2020 **What do you like best about cux.io?** I like the most the heatmaps. By analyzing the heatmaps we and our designer were able to make informed decisions when it comes to design. I used the real-time feature too, mostly for when we send out a newsletter and have a big amount of users visiting the website. Lastly, I can't NOT enjoy the insights they offer. (which is more than just numbers - like all the other tools usually do) **What do you dislike about cux.io?** It was a bit difficult at first to do the integration with the website, especially if you're not a technical person. **What problems is cux.io solving and how is that benefiting you?** I can act upon data when it comes to our website. Before Cux we used to follow only common best practices, but we came to realize that on top of that, you need information that is specific to your own audience. ### 34. Great software to improve website conversion **Rating:** 5.0/5.0 stars **Reviewed by:** Razvan G. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2020 **What do you like best about cux.io?** I love being able to play what the user does on the website and this can help me put myself in his point of view so I know where to improve the layout, so this will improve the overall conversion. **What do you dislike about cux.io?** I don't think there is something specific I don't like, but maybe I would like to see some more features or recommendations based not the reports. **Recommendations to others considering cux.io:** I think Cux is really easy to implement and the value is really worth it. **What problems is cux.io solving and how is that benefiting you?** I think improving the overall website conversion has a huge impact on anyone's business revenue. ### 35. Great software from a terrific team! **Rating:** 5.0/5.0 stars **Reviewed by:** benjamin t. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2020 **What do you like best about cux.io?** Great software for user experience to gather actionable insights and data on pain points the customers are experiencing. Love being able to use the heatmaps feature and the potential to see what our customers are connecting with. We can make changes and see them really easily. Really happy with the platform and the direction the team is headed with new features and looking forward to the future what we can do together. **What do you dislike about cux.io?** Not much to dislike about the platform! We love what the team has put together and are excited about the future as partners together. **What problems is cux.io solving and how is that benefiting you?** We're able to see instant bottlenecks with our funnel, where the problems are that customers are experiencing and make changes that positively affects us without any issues. They've made my life easier, so thanks! **Official Response from Anna Ochnik:** > Thank you so much for your kind words! We are more than happy to hear that you are satisfied with the use of our tool. We are always at your service. ### 36. Best behavior segmentation & user behavior analytics tool -- Meant for PMs & Growth Teams **Rating:** 5.0/5.0 stars **Reviewed by:** 🚀 Aazar Ali S. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2020 **What do you like best about cux.io?** Cux is meant for PM and Growth Teams. I love the fact that they have behavior segmentation, user segmentation, event-based conversion rates and auto-capture events. **What do you dislike about cux.io?** It's a relatively newer tool in the market but nothing other than that. **Recommendations to others considering cux.io:** I'd recommend to have a goal in your mind while using cux. Don't just use it for the website. **What problems is cux.io solving and how is that benefiting you?** User recording, user event-based recording, segmentation, and analysis. - I understand the drop-offs - I understand where to optimize and increase adoption on my website + app. ### 37. I am in love with cux.io **Rating:** 5.0/5.0 stars **Reviewed by:** Maryna K. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2020 **What do you like best about cux.io?** Smart alerts are the best! I like to understand our customer's behavior. Also, they have a free trial. **What do you dislike about cux.io?** Nothing, the tool is great! So I recommend it to all B2B businesses. **Recommendations to others considering cux.io:** Don't waste time considering, try it without doubts! **What problems is cux.io solving and how is that benefiting you?** It helps to analyze what my customers do on the website. It has a user-friendly interface and works really fast. **Official Response from Kamila Kotowska:** > Maryna, thank you so much for your kind words! ### 38. Does lot of heavy loading **Rating:** 4.0/5.0 stars **Reviewed by:** Tushar J. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2020 **What do you like best about cux.io?** I am using Cux for my SaaS website. We were using 3 different set of tools for heatmaps, session recordings and event capture. With CUX, everything is now in one place. **What do you dislike about cux.io?** Integration took some time and developer help, but once done, the results were good. **Recommendations to others considering cux.io:** Good tool to get started with **What problems is cux.io solving and how is that benefiting you?** - No more switching the tools. Everything is now at one place - Analysis of moments when the customer feels frustrated or drops off ### 39. Predict your visitor behaviour on your website - Understand better what your customer **Rating:** 5.0/5.0 stars **Reviewed by:** Mariano M. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2020 **What do you like best about cux.io?** This software is pretty good actually, great for the startup or eCommerce who want to know how their customer behaviour on their website, so you know which part of your website need an optimization. Someone mention about the heatmap, yes! I like the heatmap too Looking forward to seeing more features from this software. Good job team! **What do you dislike about cux.io?** Nothing for now :) I think we just need to wait, sooner or later they will add some more features. They have really great potential **Recommendations to others considering cux.io:** Don't waste your time, knowing your customer want and tracking their behaviour as important as sales. **What problems is cux.io solving and how is that benefiting you?** Knowing my customer behaviour, website optimization, tracking and gathering data of customer ### 40. Real Time and Useful Information **Rating:** 4.5/5.0 stars **Reviewed by:** Syed Zainul H. | Growth Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2020 **What do you like best about cux.io?** The best part was its real-time updates and insights for marketers. We often struggled to understand the user behaviour in-depth and this tool has allowed us to uncover in that in a click. **What do you dislike about cux.io?** Nothing that I have in mind but yes integration can be improved a little to support non-techies like us. **Recommendations to others considering cux.io:** Try it for sure, it helps to uncover some great insights. **What problems is cux.io solving and how is that benefiting you?** We often used products but never understood or got guided to use their full capacity. With a robust and super active team behind the product, we are on way to really use the product to its full potential. ### 41. simplicity is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about cux.io?** Heatmaps &Conversion Waterfall analys is the best **What do you dislike about cux.io?** princing is to high for me. you pay for quality and good reports are included **What problems is cux.io solving and how is that benefiting you?** analyzes the behavior of users **Official Response from Kamila Kotowska:** > Thank you very much for your opinion. If you feel that your projects may need dedicated services on our part (such as reporting), please let us know. We will certainly be able to create an action plan :) ### 42. Really helpful tool for better understanding your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Robert M. | Mentor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2020 **What do you like best about cux.io?** I really liked that cux.io is recording not only single session, but whole customer visit. What it's also important that they have great support! **What do you dislike about cux.io?** Cux.io works well, there's nothing to dislike from my point of view. **Recommendations to others considering cux.io:** It's one of the apps you will love! **What problems is cux.io solving and how is that benefiting you?** CUX offers "mentoring program". It is not only the technical support. You get tips on how to use CUX to 'boost' your business, how to read data, how to build conversion funnels to get the most out of them. **Official Response from Anna Ochnik:** > Thank you Robert, we are pleased to hear that you like our tool and the features we offer. Don't hesitate to contact us if there are any issues you would like to talk about. ### 43. Great insights into what users are doing on your website **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2020 **What do you like best about cux.io?** I absolutely love the interface and the ability to see what users do on my website so I know what to improve. Oh! The option to see the heatmap for different resolutions is cool, too! **What do you dislike about cux.io?** I can't name something specific that I dislike, maybe more tips in their blog would be helpful. **Recommendations to others considering cux.io:** Great client support, provides a lot of information and looks fun. **What problems is cux.io solving and how is that benefiting you?** My team has been using the lollipop payment plan and it saves us a ton of time. We made an A/B test for one of our websites and could tell the better version in two weeks. ### 44. The BEST, SIMPLEST, and Most AFFORDABLE heatmap & data analytics tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mahinour S. | Outbound & Sales Automation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2020 **What do you like best about cux.io?** Cux.io helps us understand what gets our visitors' attention, how they move around, what they click on the website and more useful analytics. **What do you dislike about cux.io?** Well, I found nothing to dislike at the moment. **What problems is cux.io solving and how is that benefiting you?** Cux.io helps us on getting actionable insights for increasing conversions based on where users click, how far they scroll and where are they located. ### 45. Great little tool for UX research **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2020 **What do you like best about cux.io?** It's a great little tool, especially given the price, but it doesn't allow enough flexibility to be your main on-site research tool. **What do you dislike about cux.io?** Sometimes it runs a little slow. But overall we are all happy here with the product, my team is also satisfied with the reports we have received from cux.io. **What problems is cux.io solving and how is that benefiting you?** cux.io is very easy to setup. Simply signup, install the javascript code, and you're off & running. The heat-mapping tool is good, and the ability to record user sessions is nice when auditing user flow and customer activity on a website. ### 46. Easy visitor tracking **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2020 **What do you like best about cux.io?** Cux was super easy to setup and use. I used it for one of my side ecommerce projects and was very happy with the value delivered. **What do you dislike about cux.io?** Nothing specific I dissatisfied. Obviously, there are some features missing but nothing specific that I missed in particular. **What problems is cux.io solving and how is that benefiting you?** Visitor tracking, conversion tracking, funnel tracking for an ecommerce website. **Official Response from Anna Ochnik:** > Thank you David, great to hear that our tool has been helpful to you. If you need any other support, just reach us. ### 47. Best real-time visitor tracking tool **Rating:** 5.0/5.0 stars **Reviewed by:** Shrey G. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2020 **What do you like best about cux.io?** The tool gives you a visual preview of customers’ visits actions & their complete journey on your website. **What do you dislike about cux.io?** No dislike with Cux, it is working really fine and give the most valuable results. **What problems is cux.io solving and how is that benefiting you?** Consumer behavior, visitor tracking, overall user flow, user onboarding process, overall improve the landing page conversions. ### 48. Great product to analyze users' behavior **Rating:** 5.0/5.0 stars **Reviewed by:** Wojciech J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2020 **What do you like best about cux.io?** I like behavioral insights and heatmaps that are very accurate. **What do you dislike about cux.io?** I don't like the fact that the pricing is not public. **What problems is cux.io solving and how is that benefiting you?** It helps us understand what visitors do on our website. ## cux.io Discussions - [What is cux.io used for?](https://www.g2.com/discussions/what-is-cux-io-used-for) - [View cux.io pricing details and edition comparison](https://www.g2.com/products/cux-io/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+06%3A00%3A32+-0500&secure%5Bsession_id%5D=11eb78ea-acb6-470e-9984-2e9b8a3c9901&secure%5Btoken%5D=b7b28f97ae638bc1d5d68d75f91613dd79e2b5fa6f34cc21c42b8574b2719113&format=llm_user) ## cux.io Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Integrations **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics **Platform Basics** - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Administration** - Data Storage - A/B Testing - Integrations **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Other** - Campaign Tracking - E-Commerce - Administration Alerts **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification **Generative AI** - AI Text Generation **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top cux.io Alternatives - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - 4.3/5.0 (329 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,032 reviews) - [Smartlook](https://www.g2.com/products/smartlook/reviews) - 4.6/5.0 (837 reviews)