--- title: Merren Customer Survey Platform Reviews meta_title: 'Merren Customer Survey Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 28 reviews by the users' company size, role or industry to find out how Merren Customer Survey Platform works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 28 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Merren Customer Survey Platform Reviews **Vendor:** Merren **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 28 ## About Merren Customer Survey Platform Merren is now an AI-Led Customer Research Platform that brings speed, scale, and depth to customer insights. At its core is Maya, our AI interviewer runs in-depth conversations that feel human over chat or voice. Maya conducts interviews across languages and time zones, at a scale. Maya designs instant discussion guides, runs multilingual interviews and analyzes responses. Within hours, you receive transcripts, themes, sentiment, and audio or video snippets. Empower researchers and marketers to make smarter product and marketing decisions, faster. Maya doesn’t replace human researchers; she augments them. Maya is launching in early access and we’d love your feedback. ## Merren Customer Survey Platform Pros & Cons **What users like:** - Users value the **impressive user engagement** capabilities of Merren, enhancing response rates through convenient survey sharing options. (3 reviews) - Users find the **ease of use** in the Merren Customer Survey Platform enhances engagement and simplifies survey setup. (2 reviews) - Users value the **easy survey creation** process in Merren, leading to improved engagement and valuable insights. (2 reviews) - Users find Merren to be a **time-saving tool** for gathering customer feedback quickly and efficiently. (2 reviews) - Users value the **customer insights** provided by Merren, noting improved response rates and valuable feedback efficiency. (1 reviews) - Users appreciate the **customization options** of Merren, enabling tailored surveys that meet specific needs and enhance feedback quality. (1 reviews) - Users highlight the **easy setup** of Merren, allowing for quick survey creation and customization without hassle. (1 reviews) - Easy Sharing (1 reviews) - Engagement (1 reviews) - Feature Development (1 reviews) **What users dislike:** - Users desire **more template options** to enhance customization and maximize the tool's potential. (2 reviews) - Users express a desire for **more customization options** in the Merren Customer Survey Platform for better usability. (1 reviews) ## Merren Customer Survey Platform Reviews ### 1. Improved Response Rate on Feedback Forms **Rating:** 4.5/5.0 stars **Reviewed by:** Rutuja M. | Executive Assistant , Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Merren Customer Survey Platform?** We recently started using Merren to gather feedback from our customers, and it’s been working really well. Setting up surveys is simple, and the customization options make it easy to tailor questions to our needs. One feature that stands out is being able to share surveys directly on WhatsApp—it’s convenient for our customers, and we’ve definitely seen an improvement in response rates. It’s saving us time, and we’re getting valuable insights more quickly. **What do you dislike about Merren Customer Survey Platform?** We recomend for more template options to make available. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Collecting feedbck fromcustomers is such a headech, they never share feedback. Always took long time to check mails and cilikng on link in mail to provide detailed feedback, it was time cosuming for them. But Merren helped us to create feedback forms and surveys with customised templates ans share it with our customers on quick platforms like whatsapp. Now we are receing more responces tham previous. Also their Dashboard is really easy to analyse the all responces at once. ### 2. Real-Time Customer Insights Made Easy with Merren.io **Rating:** 5.0/5.0 stars **Reviewed by:** Joe B. | CPO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Merren Customer Survey Platform?** One thing that genuinely impresses me about Merren.io is its flexibility. It's like they’ve covered all bases for reaching customers—whether it's on WhatsApp, SMS, or even Messenger, it’s like your feedback system is going where your customers are, which just feels more natural. The interface pulls together survey responses into one streamlined dashboard, making it easy to get a quick overview of customer sentiment without hopping between platforms. This integration makes the experience feel cohesive and saves time, allowing me to be more in tune with customer needs without getting bogged down by the usual setup headaches. **What do you dislike about Merren Customer Survey Platform?** Tool has multiple features and we are yet to discover all. I would love more customised templates in the tool. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Before using Merren, gathering customer feedback felt like a task that required a lot of back and forth, not to mention managing different survey tools separately. Now, Merren.io brings it all under one roof. I can check metrics like NPS or CSAT in real time, which means I get instant insights on what’s working and where there’s room for improvement. Having this clear view helps me prioritize changes that make an immediate impact, freeing up time to focus on strategy rather than the logistics of feedback collection. ### 3. Merren just keeps getting better and better **Rating:** 5.0/5.0 stars **Reviewed by:** Akshita S. | Content Writer and Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Merren Customer Survey Platform?** At least once a month, I collect testimonials, feedback, and ratings, from my clients to understand where they're at. Merren helps me make sense of this data with immediate insights and analysis. It can also set up automated surveys to streamline the customer feedback collection. I want to give a special shout out to the support team who are very quick to respond to queries. **What do you dislike about Merren Customer Survey Platform?** There's nothing really I dislike about Merren so far because it allows me to do everything I want. I only wish there was a self-serve white labelling WA bot, so I didn't have to reach out to the Merren team every time. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Merren is helping me quickly gather and organize customer feedback information for analysis. We've found it way more efficient than creating a custom solution and navigating integration problems. Using a proven solution has been faster and more effective. The best part is that I can deploy surveys on multiple platforms and languages to understand by customers better. ### 4. Merren's instant AI survey is a great feature! **Rating:** 5.0/5.0 stars **Reviewed by:** Janice G. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Merren Customer Survey Platform?** I used the AI powered survey template. I could create a survey in a few clicks. You might want to customize it on the dashboard. During the editing process, there are prompt for other questions. This is very helpful for me. However, the entire process is very simple. It avoids a lot of cognitive load on me. **What do you dislike about Merren Customer Survey Platform?** You cannot edit the templates once it is published. You have to start afresh. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Due to a lack of time, I can access instant surveys. All I have to do it edit as per the research goals. This is a better alternative to creating questions from scratch. I see myself using Merren for a long time. ### 5. Merren: Streamlined CX with User-Friendly Surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Jenis K. | Product Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Merren Customer Survey Platform?** Who knew feedback could be this easy? Merren lets you survey customers on familiar apps like WhatsApp, with skyrocketing response rates. Building surveys are a breeze, and the real-time data helps me understand customer needs instantly. **What do you dislike about Merren Customer Survey Platform?** I like Merren for WhatsApp surveys, although there are sometimes restrictions. It might not be as effective as some specialised survey tools for complex surveys, and it might miss people who don't utilize it. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** When you use Merren to conduct a survey, you'll get more responses from customers who are already on WhatsApp. Additionally, it's quite simple to create surveys and examine results right away. Merren lets you listen and make changes faster so you can stop waiting around to understand what your clients want. ### 6. The Merren team has made customer data accessible for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Shreya C. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Merren Customer Survey Platform?** Firstly, the UI is very simple to comprehend. You can create surveys from scratch, ask the AI for an instant survey or simply choose from their templates. The speed at which you can deploy a survey is commendable. Secondly, the team is very responsive when we needed help. It is affordable on the price point as well if you have a larger database to cater to. **What do you dislike about Merren Customer Survey Platform?** 1. the translations can be problematic. You have to manually check if its correct. 2. I think Merren can implement a function where you can invite other team members to view the dashboard. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** We are looking to implement it in the long term. Merren offers exactly all the functions you can use in the market. Most of the work is already done, you just have to implement it as per your goals. With a little improvements, we can see ourselves implemting Merren's functions in the long term. ### 7. Merren has solved the issue of low survey response rates. **Rating:** 5.0/5.0 stars **Reviewed by:** Greg K. | Website Lead, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Merren Customer Survey Platform?** While using Merren initially, I discovered that people are more receptive to Merren surveys. I used the dyamic email feature and I got more response rate over the dashboard. This is a big win. **What do you dislike about Merren Customer Survey Platform?** I had a minor navigation issue but it was ok with multiple use **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Low survey response rate is a problem. Merren has come up with interactive platforms like messenger and dynamic emails. People are more receptive to this feature and hence the high response rate. ### 8. Unlock high response rate with Merren. **Rating:** 4.5/5.0 stars **Reviewed by:** Prajwal S. | AI Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Merren Customer Survey Platform?** We have had issues with our response rate. Merren solves this problem with ease. You can utilize dyamic emails, WhatsApp and messenger to get a high survey response rate. Our customers are comfortable with this approach. It's a win win **What do you dislike about Merren Customer Survey Platform?** Currently satisfied with Merren's offerings. I have no dislikes to point out. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** We have moved away from traditional ways of creating surveys. Merren comes with a huge potential- high response rate. Thanks to the messenger surveys, people are more receptive towards answering feedback forms. We will continue with this route. ### 9. Overcoming issues of low survey fill rates. Automated translation was a bonus! **Rating:** 5.0/5.0 stars **Reviewed by:** Manashi D. | Director of Marketing, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Merren Customer Survey Platform?** After using this software, I want to share two main highlights: 1. Merren has the AI-powered survey builder. It can create instant and engaging surveys in a few clicks. 2. We customized the AI survey template and published it among our customers. We got really high completion rates. We were also looking for a multilingual translation feature. Merren has the automated translation feature for surveys. Now that was a bonus! **What do you dislike about Merren Customer Survey Platform?** You might want to double check on the automatic language translation feature. It requires some manual cleaning sometimes. That is still way better than manually translating surveys from scratch. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Slow customer feedback feels like a dead-end sometimes. However to my delight, Merren offers a more interactive way of collecting feedback from our customers. They have user-friendly survey options like Facebook messenger, WhatsApp etc. Finally someone has addressed the challenge of slow customer feedback! ### 10. Merren is user friendly for any CX professional **Rating:** 4.5/5.0 stars **Reviewed by:** Rojith R. | Software Developer Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Merren Customer Survey Platform?** Merren has plenty of templates organized by industies and research objective. You can customize the forms plus create translations for each campaign. Scheduling is also a great way to conduct your campaigns and collect responses on the dashboard. **What do you dislike about Merren Customer Survey Platform?** The translations are close to perfect. However I suggest you manually check each question to avoid confusions. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Merren has a real time response solution. You can filter out survey results as per your needs. The dashboard can showcase all your data (including multimedia responses as well). ### 11. Automated our CX dashboard- time and effort saver **Rating:** 4.5/5.0 stars **Reviewed by:** Jeetesh H. | Sales Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Merren Customer Survey Platform?** The entire set up right from the sign up to dashboard access was easy. Additionally, we saved a lot of time and effort after using Merren. We could automate the CX dashboards. Our executives can now easily view dashboard insights at any point of time. We could also access all the real-time customer insights. **What do you dislike about Merren Customer Survey Platform?** Merren offers a 14 day free trial. I feel that this trial period is too short to explore all their features **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** I used to collate all our CX data on excel every month. It was tedious to build, maintain and often out-of-date With the help of Merren team, we could setup a dashboard that immediately access all the current customer experience data in one place. No manual collating required any more ### 12. Merren has plenty of new age features for CX professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Sathvika K. | Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Merren Customer Survey Platform?** I was going through the Merren software to use its features. I was only using the trial version. I could create a few messenger and email surveys in a few clicks. You can replicate the feedback forms and create a survey for different channel. Interesting enough, the chatbot is equally fast. **What do you dislike about Merren Customer Survey Platform?** The trial version has limited usage. One cannot access all the functions in the free version. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Since I was only using the trial version, I can say that this application is very fast and easy to use. However, if you are looking for most important functions of the survey, Merren has it all for all industries. ### 13. Easy and quick customer data **Rating:** 4.5/5.0 stars **Reviewed by:** Savita R. | HR - Business Partner, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Merren Customer Survey Platform?** This tool allowed more users to respond and engage with our surveys. Dashboard was very good. **What do you dislike about Merren Customer Survey Platform?** I am happy with the product at the moment. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** User feedback and customer surveys ### 14. Quickest way to test out new ideas **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya S. | Content Marketing Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Merren Customer Survey Platform?** Our product development team is highly reliant on user feedback. I used Merren to collect user feedback. We got real-time data and analyzed it for immediate insights. With the help of swift customer feedback, our product development team could work on rapid developments and product upgrades. **What do you dislike about Merren Customer Survey Platform?** I faced some issues like creating a white labelled WhatsApp bot that was not automated. I reached out to the support team for assistance. They were really helpful and helped me with a new bot within a day Meanwhile, I could use Merren WhatsApp bot to run my survey **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** We had accelerated product development cycles using quick and actionable customer feedback. Kudos to the Merren team for this! ### 15. Run surveys on emails, chatbots and WhatsApp messenger to increase response rate. **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav Y. | Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Merren Customer Survey Platform?** We were looking for a multichannel survey platform and Merren perfectly fit the bill. Merren has a commendable multichannel survey capability. We liked the shift from a single-channel web form to other engaging platforms. We utilized the AMP emails, chatbots and Whatsapp surveys and witnessed a high response rate from our customers. **What do you dislike about Merren Customer Survey Platform?** Moving from one web form to the other was a bit of a hassle. The transition from an existing web form to another platform could be smoother. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Merren has solved a consistent problem with our surveys- constant low response rates. After deploying our surveys via multiple channels, we finally finally got the response rates we were waiting for! ### 16. AI survey builder saves us time! **Rating:** 5.0/5.0 stars **Reviewed by:** Priyansh K. | Product Operation Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Merren Customer Survey Platform?** It was exciting to know that Merren's AI survey builder can create instant surveys in a few clicks. You can visit the dashboard and customize the questions or format. One can choose from any survey channel. The whole step is seamless. **What do you dislike about Merren Customer Survey Platform?** You can get caught up with a slight learning curve. However, their team is very helpful. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Currently looking for instant surveys that are ready for publishing. Minimal manual touch means the process is free of human-oriented errors. This is a huge plus point. ### 17. Merren is apt for my survey requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Swayam D. | ML OPS Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Merren Customer Survey Platform?** The interface is easy to understand and navigate. Most of th tasks can be done in a few clicks. Additionally, there are plenty of templates to choose from. Customizable with translation options. **What do you dislike about Merren Customer Survey Platform?** Once you choose translation settings, you cannot edit it after your survey is published. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Translation options, WhatsApp surveys, chatbots and dynamic email surveys. These are faster options to gain customer feedback. ### 18. Customer Insights made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham S. | Account executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Merren Customer Survey Platform?** I want to mention the best bit of using Merren: >> Merren offers the ease of deploying surveys across various channels. Social media platforms, emails and chatbots. >> Due to its multichannel approach, we can gather comprehensive customer insights. **What do you dislike about Merren Customer Survey Platform?** One suggestion I will make to the Merren team is that, users can benefit if they could help by reaching out to the survey’s target audience for responses **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Merren enabled the collection of rich, nuanced customer feedback. This is a plus point before we make any marketing strategies ### 19. People respond to conversational surveys, thanks to Merren **Rating:** 4.5/5.0 stars **Reviewed by:** Nischal J. | Business Development (Founding Member), Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Merren Customer Survey Platform?** Merren has many conversational survey templates. I could customize it as per requirements. It was easy to see why responses were pouring in. To add on, WhatsApp survey is very easy to create in a few clicks. **What do you dislike about Merren Customer Survey Platform?** I am still exploring the product. I have no dislikes. I am satisfied. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** External links belong in the past. People are open to receiving messenger surveys. A high response rate is a huge plus point. ### 20. Customers are responsive on messenger apps **Rating:** 5.0/5.0 stars **Reviewed by:** Puru J. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Merren Customer Survey Platform?** 1. The support team was quick to help me set up my account and explain how simple it is to operate Merren. 2. You can schedule reminders and surveys for your customers in case they miss it in the first round. 3. The free trial gives you enough space to explore the platform. **What do you dislike about Merren Customer Survey Platform?** Nothing specific. I am happy with the product. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Merren has helped me reach out to my customers faster. People are more responsive on chat and WhatsApp surveys. ### 21. Easiest way to create WhatsApp surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Sameer S. | Cofounder, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Merren Customer Survey Platform?** The sign up process with Merren was straightforward. Everything on the dashboard is easy to understand and access. The software gave our team the ability to swiftly create Whatsapp surveys. This procedure significantly increased our response rate. Meanwhile, the engagement rates were higher than usual. **What do you dislike about Merren Customer Survey Platform?** Nothing as of now. We are happy with the product. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** We have used traditional forms to collect feedback in past but our customers never replied. We have been looking to do it better for a long time. WhatsApp based surveys sounded promising. We tried Merren to see if this would increase our response rates and it did. Merren has helped us overcome the challenge of engaging users via traditional survey methods. ### 22. Superfast customer feedback survey tool **Rating:** 5.0/5.0 stars **Reviewed by:** Krishnam M. | Marketing Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Merren Customer Survey Platform?** Merren helps you create easy customer feedback survey. The UI is easy to navigate through. The testing and deployment is relatively straightforward. **What do you dislike about Merren Customer Survey Platform?** I have no dislikes at the moment. We are highly satisfied with the product as of now. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Merren has reduced the time gap between creating and publishing a survey. Moments are fleeting and we need a superfast tool. ### 23. Automated Surveys are of great value **Rating:** 4.5/5.0 stars **Reviewed by:** Aditi R. | Marketing and Business Associate, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Merren Customer Survey Platform?** Amazing survey automation for social media platforms, emails &chatbots. Deploying surveys is effortless, their support team is quick to respond to queries. **What do you dislike about Merren Customer Survey Platform?** It's amazing, but the white labeling WA bot is not self-serve and needs improvement **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** An improved response rate of the surveys deployed via multiple channels has helped us obtain helpful insights. ### 24. An efficient customer feedback platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Merren Customer Survey Platform?** The best part about Merren is that I can deploy my feedback surveys through social messaging apps like whatsapp and Instagram messenger. **What do you dislike about Merren Customer Survey Platform?** The AI survey builder that build the survey could be repetitive sometimes based on the user inputs. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Different customers use different communication channels or social messaging apps and instead of asking them to fill out a survey or feedback on an external channel, Merren helps deploying the surveys or feedbacks on social messaging apps that customers frequently use- that too in an engaging conversational format. ### 25. Love the voice forms to collect qualitative data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Merren Customer Survey Platform?** Voice notes. No one wants to type anymore. With voice capable surveys, we have been able to collect and analyse indepth, unstructured responses **What do you dislike about Merren Customer Survey Platform?** Some integrations needs assistance from Merren team. Would be cool if it's entirely possible to do it without CX help - they are quick to respond, but I prefer doing things by myself **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** We were not getting adequate response to our surveys. With Merrens WhatsApp + Voice note surveys we completely solved this problem ### 26. Great for automated Surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Merren Customer Survey Platform?** You can effortlessly capture NPS and other user feedback across multiple channels including on whatsapp **What do you dislike about Merren Customer Survey Platform?** There's no option to easily migrate from google forms **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** It enables us to automate product nps surveys ### 27. Collecting transactional NPS **Rating:** 5.0/5.0 stars **Reviewed by:** Saumya C. | Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Merren Customer Survey Platform?** The team could seamlessly automate the NPS surveys post-interaction. They could collect consistent feedback throughout the campaigns. **What do you dislike about Merren Customer Survey Platform?** Nothing. I am very happy with the product. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Capturing NPS score after a customer interaction ### 28. Helpful to run quick market research studies **Rating:** 5.0/5.0 stars **Reviewed by:** Anita P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Merren Customer Survey Platform?** Really easy to setup a survey. I like that I can run the surveys on WhatsApp. This is the fastest way to get respondents to reply to a survey **What do you dislike about Merren Customer Survey Platform?** Some learning is required in the beginning but once you know your way around, it becomes easy **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Turnaround time is critical for us in our market research studies. Merren helps solve that - [View Merren Customer Survey Platform pricing details and edition comparison](https://www.g2.com/products/merren-customer-survey-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-18+08%3A38%3A40+-0500&secure%5Bsession_id%5D=0435fda2-f280-452c-bbc0-ff2fb9be90c5&secure%5Btoken%5D=4516e50ba7c7dd2258ef0bbec02ad9867ceafc27b0a0d296b0cfe39f4ac2caf7&format=llm_user) ## Merren Customer Survey Platform Features **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **System Management** - Security - System Monitoring **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top Merren Customer Survey Platform Alternatives - [SketchWow](https://www.g2.com/products/sketchwow/reviews) - 4.8/5.0 (354 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - 4.5/5.0 (935 reviews)