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Best Customer Journey Analytics Software with Journey Mapping Capabilities

Benefits of Customer Journey Analytics Software with Journey Mapping capabilities include: Ability to create visualizations or maps of past, current, or future customer journeys based on behavioral data.
Below are the top-rated Customer Journey Analytics Software with Journey Mapping capabilities, as verified by G2’s Research team. Real users have identified Journey Mapping as an important function of Customer Journey Analytics Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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12 Listings in Customer Journey Analytics Available
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    G2 Score
Insider One
(1,230)4.8 out of 5
Optimized for quick response
2nd Easiest To Use in Customer Journey Analytics software
View top Consulting Services for Insider One
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. With AI at its core a

    Users
    • Digital Marketing Specialist
    • Digital Marketing Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 46% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Insider One Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Engagement
    288
    Ease of Use
    270
    Engagement
    235
    Personalization
    231
    Automation
    203
    Cons
    Learning Curve
    107
    Time-Consuming
    47
    Poor Customer Support
    45
    Difficult Learning
    44
    Integration Issues
    41
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Insider One features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.3
    9.4
    Journey Reporting
    Average: 8.4
    9.4
    Integrations
    Average: 8.4
    9.4
    Trends Reporting
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Insider One
    Company Website
    Year Founded
    2012
    HQ Location
    Global
    Twitter
    @insiderone
    1 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,549 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. With AI at its core a

Users
  • Digital Marketing Specialist
  • Digital Marketing Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 46% Mid-Market
  • 28% Small-Business
Insider One Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Engagement
288
Ease of Use
270
Engagement
235
Personalization
231
Automation
203
Cons
Learning Curve
107
Time-Consuming
47
Poor Customer Support
45
Difficult Learning
44
Integration Issues
41
View All Pros and Cons
Insider One features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.3
9.4
Journey Reporting
Average: 8.4
9.4
Integrations
Average: 8.4
9.4
Trends Reporting
Average: 8.2
Seller Details
Seller
Insider One
Company Website
Year Founded
2012
HQ Location
Global
Twitter
@insiderone
1 Twitter followers
LinkedIn® Page
www.linkedin.com
1,549 employees on LinkedIn®
Glassbox
(806)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Customer Journey Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

    Users
    • Digital Analyst
    • Product Owner
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 77% Enterprise
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Glassbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    206
    Session Replay
    186
    Insights
    169
    Helpful
    129
    Customer Understanding
    120
    Cons
    Session Issues
    70
    Not Intuitive
    64
    Session Management
    62
    Learning Curve
    61
    Missing Features
    54
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassbox features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.3
    9.9
    Journey Reporting
    Average: 8.4
    9.9
    Integrations
    Average: 8.4
    9.9
    Trends Reporting
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glassbox
    Company Website
    Year Founded
    2010
    HQ Location
    London
    Twitter
    @GlassboxDigital
    1,824 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    269 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

Users
  • Digital Analyst
  • Product Owner
Industries
  • Financial Services
  • Insurance
Market Segment
  • 77% Enterprise
  • 18% Mid-Market
Glassbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
206
Session Replay
186
Insights
169
Helpful
129
Customer Understanding
120
Cons
Session Issues
70
Not Intuitive
64
Session Management
62
Learning Curve
61
Missing Features
54
View All Pros and Cons
Glassbox features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.3
9.9
Journey Reporting
Average: 8.4
9.9
Integrations
Average: 8.4
9.9
Trends Reporting
Average: 8.2
Seller Details
Seller
Glassbox
Company Website
Year Founded
2010
HQ Location
London
Twitter
@GlassboxDigital
1,824 Twitter followers
LinkedIn® Page
www.linkedin.com
269 employees on LinkedIn®

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WebEngage
(716)4.5 out of 5
9th Easiest To Use in Customer Journey Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WebEngage is a full-stack Retention OS that simplifies customer engagement for 800+ brands across the globe. The platform enables businesses to build personalized and meaningful relationships with the

    Users
    • Product Manager
    • Marketing Manager
    Industries
    • Education Management
    • Financial Services
    Market Segment
    • 56% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WebEngage Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    161
    Journey Creation
    99
    Helpful
    97
    Customer Support
    96
    Features
    87
    Cons
    Missing Features
    59
    Learning Curve
    44
    Slow Performance
    42
    Poor Customer Support
    41
    Limited Features
    38
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WebEngage features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    8.7
    Journey Reporting
    Average: 8.4
    8.7
    Integrations
    Average: 8.4
    8.4
    Trends Reporting
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WebEngage
    Year Founded
    2011
    HQ Location
    Mumbai
    Twitter
    @webengage
    5,112 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    386 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WebEngage is a full-stack Retention OS that simplifies customer engagement for 800+ brands across the globe. The platform enables businesses to build personalized and meaningful relationships with the

Users
  • Product Manager
  • Marketing Manager
Industries
  • Education Management
  • Financial Services
Market Segment
  • 56% Mid-Market
  • 27% Small-Business
WebEngage Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
161
Journey Creation
99
Helpful
97
Customer Support
96
Features
87
Cons
Missing Features
59
Learning Curve
44
Slow Performance
42
Poor Customer Support
41
Limited Features
38
View All Pros and Cons
WebEngage features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
8.7
Journey Reporting
Average: 8.4
8.7
Integrations
Average: 8.4
8.4
Trends Reporting
Average: 8.2
Seller Details
Seller
WebEngage
Year Founded
2011
HQ Location
Mumbai
Twitter
@webengage
5,112 Twitter followers
LinkedIn® Page
www.linkedin.com
386 employees on LinkedIn®
MoEngage
(517)4.5 out of 5
Optimized for quick response
12th Easiest To Use in Customer Journey Analytics software
View top Consulting Services for MoEngage
Save to My Lists
Entry Level Price:Free Upto 10,000 Month...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including Edelweiss, Samsung, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, OYO, and more.

    Users
    • Product Manager
    • Digital Marketing Manager
    Industries
    • Financial Services
    • Online Media
    Market Segment
    • 55% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MoEngage Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    55
    Features
    40
    Helpful
    35
    Customer Support
    33
    Analytics
    31
    Cons
    Missing Features
    22
    Learning Curve
    16
    Expensive
    13
    Limitations
    11
    Difficult Learning
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MoEngage features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    8.8
    Journey Reporting
    Average: 8.4
    8.7
    Integrations
    Average: 8.4
    8.7
    Trends Reporting
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MoEngage
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @moengage
    2,538 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    873 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including Edelweiss, Samsung, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, OYO, and more.

Users
  • Product Manager
  • Digital Marketing Manager
Industries
  • Financial Services
  • Online Media
Market Segment
  • 55% Mid-Market
  • 24% Small-Business
MoEngage Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
55
Features
40
Helpful
35
Customer Support
33
Analytics
31
Cons
Missing Features
22
Learning Curve
16
Expensive
13
Limitations
11
Difficult Learning
10
View All Pros and Cons
MoEngage features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
8.8
Journey Reporting
Average: 8.4
8.7
Integrations
Average: 8.4
8.7
Trends Reporting
Average: 8.2
Seller Details
Seller
MoEngage
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@moengage
2,538 Twitter followers
LinkedIn® Page
www.linkedin.com
873 employees on LinkedIn®
Optimove
(235)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Optimove, the creator of Positionless Marketing, frees marketing teams from the limitations of fixed roles, giving every marketer the power to execute any marketing task instantly and independently. P

    Users
    • CRM Manager
    • CRM Specialist
    Industries
    • Gambling & Casinos
    • Marketing and Advertising
    Market Segment
    • 51% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Optimove Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Customer Support
    54
    Helpful
    43
    Analytics
    41
    Segmentation
    35
    Cons
    Learning Curve
    17
    Slow Performance
    15
    Missing Features
    14
    Campaign Issues
    13
    Slow Loading
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Optimove features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.3
    8.9
    Journey Reporting
    Average: 8.4
    8.4
    Integrations
    Average: 8.4
    8.6
    Trends Reporting
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Optimove
    Company Website
    Year Founded
    2012
    HQ Location
    New York
    Twitter
    @Optimove
    5,520 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    570 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Optimove, the creator of Positionless Marketing, frees marketing teams from the limitations of fixed roles, giving every marketer the power to execute any marketing task instantly and independently. P

Users
  • CRM Manager
  • CRM Specialist
Industries
  • Gambling & Casinos
  • Marketing and Advertising
Market Segment
  • 51% Mid-Market
  • 31% Small-Business
Optimove Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Customer Support
54
Helpful
43
Analytics
41
Segmentation
35
Cons
Learning Curve
17
Slow Performance
15
Missing Features
14
Campaign Issues
13
Slow Loading
12
View All Pros and Cons
Optimove features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.3
8.9
Journey Reporting
Average: 8.4
8.4
Integrations
Average: 8.4
8.6
Trends Reporting
Average: 8.2
Seller Details
Seller
Optimove
Company Website
Year Founded
2012
HQ Location
New York
Twitter
@Optimove
5,520 Twitter followers
LinkedIn® Page
www.linkedin.com
570 employees on LinkedIn®
Appier AIRIS (formerly Woopra)
(207)4.4 out of 5
Save to My Lists
Entry Level Price:$0 500,000 actions/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Woopra is a Customer Journey Analytics solution that is redefining how companies understand, analyze, engage and retain their customers. The platform is designed to fuel optimization and growth throug

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 53% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Appier AIRIS (formerly Woopra) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    11
    Ease of Use
    10
    Features
    10
    Analytics
    8
    Helpful
    8
    Cons
    Not Intuitive
    5
    Limitations
    4
    Complexity
    3
    Integration Issues
    3
    Lack of Information
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Appier AIRIS (formerly Woopra) features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Journey Reporting
    Average: 8.4
    8.7
    Integrations
    Average: 8.4
    9.3
    Trends Reporting
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Appier
    Year Founded
    2012
    HQ Location
    Taipei, Taiwan
    Twitter
    @GoAppier
    1,222 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    869 employees on LinkedIn®
    Ownership
    TYO: 4180
Product Description
How are these determined?Information
This description is provided by the seller.

Woopra is a Customer Journey Analytics solution that is redefining how companies understand, analyze, engage and retain their customers. The platform is designed to fuel optimization and growth throug

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 53% Small-Business
  • 34% Mid-Market
Appier AIRIS (formerly Woopra) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
11
Ease of Use
10
Features
10
Analytics
8
Helpful
8
Cons
Not Intuitive
5
Limitations
4
Complexity
3
Integration Issues
3
Lack of Information
3
View All Pros and Cons
Appier AIRIS (formerly Woopra) features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
9.2
Journey Reporting
Average: 8.4
8.7
Integrations
Average: 8.4
9.3
Trends Reporting
Average: 8.2
Seller Details
Seller
Appier
Year Founded
2012
HQ Location
Taipei, Taiwan
Twitter
@GoAppier
1,222 Twitter followers
LinkedIn® Page
www.linkedin.com
869 employees on LinkedIn®
Ownership
TYO: 4180
Totango
(1,147)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales

    Users
    • Customer Success Manager
    • CSM
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Totango Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    219
    Helpful
    108
    Customer Support
    103
    Customization
    100
    Efficiency
    98
    Cons
    Learning Curve
    93
    Integration Issues
    73
    Missing Features
    61
    Steep Learning Curve
    55
    Limitations
    53
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Totango features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.3
    8.0
    Journey Reporting
    Average: 8.4
    7.9
    Integrations
    Average: 8.4
    7.9
    Trends Reporting
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Totango
    Company Website
    Year Founded
    2010
    HQ Location
    New York, NY
    LinkedIn® Page
    www.linkedin.com
    170 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales

Users
  • Customer Success Manager
  • CSM
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 22% Small-Business
Totango Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
219
Helpful
108
Customer Support
103
Customization
100
Efficiency
98
Cons
Learning Curve
93
Integration Issues
73
Missing Features
61
Steep Learning Curve
55
Limitations
53
View All Pros and Cons
Totango features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.3
8.0
Journey Reporting
Average: 8.4
7.9
Integrations
Average: 8.4
7.9
Trends Reporting
Average: 8.2
Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
New York, NY
LinkedIn® Page
www.linkedin.com
170 employees on LinkedIn®
Piwik PRO
(47)4.6 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Piwik PRO Analytics Suite is an advanced platform providing a suite of modules centered around analytics that easily connects with other parts of the client’s tech stack. One of its distinctive featur

    Users
    No information available
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 55% Small-Business
    • 26% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Piwik PRO is a suite of products including a tag manager and an analytics product, designed to provide web analytics and adhere to privacy and compliance laws.
    • Users frequently mention the intuitive interface, privacy-focused design, real-time unsampled data, and the option of hosting data on a Swedish cloud service as key benefits.
    • Users experienced limitations with third-party integrations, less flexibility in advanced reporting without additional configuration, and a dated user interface.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Piwik PRO Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    7
    Analytics Expertise
    6
    Ease of Use
    6
    Insights
    6
    Customer Support
    5
    Cons
    Integration Issues
    3
    Limited Features
    2
    Complex Configuration
    1
    Complexity
    1
    Complex Querying
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Piwik PRO features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    7.6
    Journey Reporting
    Average: 8.4
    7.6
    Integrations
    Average: 8.4
    7.2
    Trends Reporting
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Piwik PRO
    Year Founded
    2013
    HQ Location
    Wroclaw, Poland
    Twitter
    @PiwikPro
    1,477 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    147 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Piwik PRO Analytics Suite is an advanced platform providing a suite of modules centered around analytics that easily connects with other parts of the client’s tech stack. One of its distinctive featur

Users
No information available
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 55% Small-Business
  • 26% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Piwik PRO is a suite of products including a tag manager and an analytics product, designed to provide web analytics and adhere to privacy and compliance laws.
  • Users frequently mention the intuitive interface, privacy-focused design, real-time unsampled data, and the option of hosting data on a Swedish cloud service as key benefits.
  • Users experienced limitations with third-party integrations, less flexibility in advanced reporting without additional configuration, and a dated user interface.
Piwik PRO Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
7
Analytics Expertise
6
Ease of Use
6
Insights
6
Customer Support
5
Cons
Integration Issues
3
Limited Features
2
Complex Configuration
1
Complexity
1
Complex Querying
1
View All Pros and Cons
Piwik PRO features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
7.6
Journey Reporting
Average: 8.4
7.6
Integrations
Average: 8.4
7.2
Trends Reporting
Average: 8.2
Seller Details
Seller
Piwik PRO
Year Founded
2013
HQ Location
Wroclaw, Poland
Twitter
@PiwikPro
1,477 Twitter followers
LinkedIn® Page
www.linkedin.com
147 employees on LinkedIn®
Flockrush
(11)4.9 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We are not another "AI-assisted" vendor. We are an "Autonomous-First" company. Flockrush was founded out of necessity. We were "Patient Zero." Our advanced R&D company, Surfable, was buildin

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 82% Small-Business
    • 18% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Flockrush features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Flockrush
    Year Founded
    2020
    HQ Location
    Toronto, Canada
    Twitter
    @Flockrush
    163 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We are not another "AI-assisted" vendor. We are an "Autonomous-First" company. Flockrush was founded out of necessity. We were "Patient Zero." Our advanced R&D company, Surfable, was buildin

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 82% Small-Business
  • 18% Mid-Market
Flockrush features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Flockrush
Year Founded
2020
HQ Location
Toronto, Canada
Twitter
@Flockrush
163 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Quid
(305)4.3 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Quid is an AI-powered consumer and market intelligence engine that helps teams move faster from questions to answers—and from insight to impact. We don’t just give you dashboards or data dumps. We del

    Users
    • Social Media Manager
    • Strategist
    Industries
    • Marketing and Advertising
    • Market Research
    Market Segment
    • 46% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Quid Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    6
    Insights
    4
    User Interface
    4
    Competitor Analysis
    3
    Features
    3
    Cons
    Expensive
    4
    Learning Curve
    2
    Pricing Issues
    2
    Budget Constraints
    1
    Cost
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Quid features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.3
    7.7
    Journey Reporting
    Average: 8.4
    7.3
    Integrations
    Average: 8.4
    8.5
    Trends Reporting
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Quid
    Year Founded
    2004
    HQ Location
    1111 6th Ave., STE 550 PMB: 164175 San Diego, CA 92101
    LinkedIn® Page
    www.linkedin.com
    283 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Quid is an AI-powered consumer and market intelligence engine that helps teams move faster from questions to answers—and from insight to impact. We don’t just give you dashboards or data dumps. We del

Users
  • Social Media Manager
  • Strategist
Industries
  • Marketing and Advertising
  • Market Research
Market Segment
  • 46% Mid-Market
  • 31% Enterprise
Quid Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
6
Insights
4
User Interface
4
Competitor Analysis
3
Features
3
Cons
Expensive
4
Learning Curve
2
Pricing Issues
2
Budget Constraints
1
Cost
1
View All Pros and Cons
Quid features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.3
7.7
Journey Reporting
Average: 8.4
7.3
Integrations
Average: 8.4
8.5
Trends Reporting
Average: 8.2
Seller Details
Seller
Quid
Year Founded
2004
HQ Location
1111 6th Ave., STE 550 PMB: 164175 San Diego, CA 92101
LinkedIn® Page
www.linkedin.com
283 employees on LinkedIn®
Tealeaf by Acoustic
(37)4.1 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Acoustic Experience Analytics (Tealeaf) helps organizations understand customer behavior across a digital touchpoints, improve website conversions, and optimize the customer experience. Leveraging a

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 65% Enterprise
    • 22% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tealeaf by Acoustic features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.3
    7.5
    Journey Reporting
    Average: 8.4
    7.9
    Integrations
    Average: 8.4
    8.3
    Trends Reporting
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Acoustic
    Year Founded
    2019
    HQ Location
    Conway, AR
    Twitter
    @GoAcoustic
    64,494 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    524 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Acoustic Experience Analytics (Tealeaf) helps organizations understand customer behavior across a digital touchpoints, improve website conversions, and optimize the customer experience. Leveraging a

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 65% Enterprise
  • 22% Small-Business
Tealeaf by Acoustic features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.3
7.5
Journey Reporting
Average: 8.4
7.9
Integrations
Average: 8.4
8.3
Trends Reporting
Average: 8.2
Seller Details
Seller
Acoustic
Year Founded
2019
HQ Location
Conway, AR
Twitter
@GoAcoustic
64,494 Twitter followers
LinkedIn® Page
www.linkedin.com
524 employees on LinkedIn®
Symplify Communication
(33)4.4 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Symplify Communication is an enterprise messaging personalization, multichannel, and marketing automation platform, renowned and appreciated by over 600 global customers in entertainment, iGaming, and

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 45% Mid-Market
    • 36% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Symplify Communication features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Journey Reporting
    Average: 8.4
    9.0
    Integrations
    Average: 8.4
    9.0
    Trends Reporting
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Symplify
    Year Founded
    2000
    HQ Location
    Stockholm
    Twitter
    @WorldOfSymplify
    58 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Symplify Communication is an enterprise messaging personalization, multichannel, and marketing automation platform, renowned and appreciated by over 600 global customers in entertainment, iGaming, and

Users
No information available
Industries
No information available
Market Segment
  • 45% Mid-Market
  • 36% Small-Business
Symplify Communication features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.3
8.3
Journey Reporting
Average: 8.4
9.0
Integrations
Average: 8.4
9.0
Trends Reporting
Average: 8.2
Seller Details
Seller
Symplify
Year Founded
2000
HQ Location
Stockholm
Twitter
@WorldOfSymplify
58 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
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