Best Conversation Intelligence Software - Page 9
Conversation intelligence (CI) software records, transcribes, and analyzes sales calls. Through analyzing sales calls, CI software can identify keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further analyze valuable insights. CI software can be used by businesses to take notes on key conversations with potential buyers, identify risky or noncompliant topics of conversation, coach new sales representatives on best practices, and any other use cases that can be used from the analysis and transcription of sales calls.
Sales coaching software is a related software that generally offers conversation intelligence capabilities but focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features for sales representatives to easily view and organize sales deals that are in the pipeline.
To qualify for inclusion in the Conversation Intelligence (CI) category, a product must:
Featured Conversation Intelligence Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
DialLink is a business phone system built specifically for SMBs and startups. It brings calling, messaging, and AI voice agents together in one platform. Make and receive calls, send SMS, and mana
- 75% Small-Business
- 25% Mid-Market
2 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Parrot AI provides Secure AI for Meetings. Parrot AI is not just a powerful meeting recorder, transcription and note-taking tool. It is an AI-powered collaborative workspace that knows the full cont
- 75% Small-Business
- 25% Mid-Market
146 Twitter followers
- Overview
- User Satisfaction
- Seller Details
PhoneTrack is a call tracking and phone leads management platform. PhoneTrack enables businesses to track all received calls originated by each marketing campaing. It also integrates with multiples ma
- 67% Mid-Market
- 33% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Regal is the new standard in ai-powered CX. Regal understands real-time customer intent signals, and automatically tailors multi-touch inbound and outbound interactions with a blend of Regal AI Age
- Insurance
- Hospital & Health Care
- 75% Mid-Market
- 20% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Ava is the AI Sales Teammate from Vivun, built to help sales teams sell smarter, faster, and more effectively. Designed to work alongside reps before, during, and after every call, Ava automates criti
- 50% Enterprise
- 33% Mid-Market
348 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Weflow is a Revenue Intelligence solution that captures every customer interaction and unlocks AI insights to help you convert and forecast your pipeline. Weflow offers a suite of products - Ac
- Account Executive
- Computer Software
- Information Technology and Services
- 52% Mid-Market
- 31% Small-Business
57 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
WingRep helps sales teams accelerate revenue by putting a coach in every rep's pocket. Each rep gets a 24/7 AI coach based on the persona of a real-world expert - fully trained on their company, produ
- 67% Mid-Market
- 33% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lig
- Financial Services
- 77% Mid-Market
- 15% Enterprise
52 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Bigmind analyzes every email, meetings & call interaction and augments your CRM data to flag risks, and prescribe actions through AI agents that monitor activity, surface actionable insights, and
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
CallSource offers advanced call tracking technologies using real human call analysts, not machine-learning, to collect business intelligence about your customers and the effectiveness of your marketin
- Marketing and Advertising
- 61% Mid-Market
- 33% Small-Business
720 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Cloud Call Recording enables your business to record both inbound and outbound conversations wherever workers are.
- 100% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Fullview AI is the best AI agent for customer service. It doesn't just answer; it acts. Fullview instantly resolves customer issues by guiding users through applications, taking autonomous actions, a
- Computer Software
- 36% Small-Business
- 36% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Sam is Gong rebuilt: AI-first, Slack-native, backing you up live on calls—and off them—with "tribal knowledge" learned from shadowing your best teammates AI-first? Sam turns calls, emails, and Slac
- Computer Software
- 44% Small-Business
- 33% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Insight7 is a call analytics platform for customer facing teams. It automatically analyzes CX, Sales, and Research calls to uncover insights that drive revenue, spot upsell opportunities, and improve
- Information Technology and Services
- 62% Small-Business
- 31% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Meetings suck. But they don’t have to. Knowtworthy provides meeting productivity features such as real-time minutes sharing and collaborative editing to help you and your team run effective meetings.
- 100% Small-Business
