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AudioCodes

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4.3 out of 5 stars
5 reviews
  • 2 profiles
  • 7 categories
Average star rating
4.3
Serving customers since
1993

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AudioCodes Reviews

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Sothea H.
SH
Sothea H.
Technical Solutions Specialist
05/24/2026
Validated Reviewer
Review source: Organic Review from User Profile

Flexible Conversational AI Solution for Contact Centers

|Voca Conversational Interaction Center
What I like best about Voca Conversational Interaction Center is the flexibility when integrating with telephony and contact center platforms. It works well with SIP environments and Microsoft Teams integrations, which made deployment easier in our testing environment. I also like the conversational AI features for handling repetitive customer requests before transferring to live agents. The platform allows customization of call flows and routing logic, which is useful because every business has different operational requirements. Another thing I appreciate is that it can help reduce manual workload for agents while still maintaining a smooth customer experience during voice interactions.
Adam T.
AT
Adam T.
Always looking to network in web3, web2 and real life. #dadlife when I am not working.
04/29/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Effortless Meeting Management with Rich Summaries

|AudioCodes Meeting Insights
I like that AudioCodes Meeting Insights automatically adds itself to every meeting I have with a customer. The automatic recording of meetings and storing the information in text format, along with video and audio, is very useful. I appreciate the detailed summaries, which help me create an overall meeting summary when necessary. This tool allows me to focus on the call and the customer, rather than worrying about note-taking during the meeting, making it easier, especially when meetings occur weekly, bi-weekly, or monthly. I also love that there's no need for setup as it joins calls and records automatically.
AM
Allon M.
04/29/2026
Validated Reviewer
Review source: Organic

Useful for Call Summaries, Needs Improved Recording Reliability

|AudioCodes Meeting Insights
I use AudioCodes Meeting Insights for recording meetings and taking notes. It helped me solve the action items and summary of the calls. What I like most about it is the call summaries. It makes it easier to keep track of everything and not miss important action items, giving me bullet points of action items that need to be done. I also found the initial setup to be very easy.

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HQ Location:
Or Yehuda, Tel Aviv District, Israel

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What is AudioCodes?

AudioCodes is a service provider of advanced communications software, products, and productivity solutions for the digital workplace. Specializing in enabling and managing voice networks for enterprises and service providers, the company offers a comprehensive portfolio that includes solutions for unified communications, contact centers, and hosted business services. AudioCodes' offerings include session border controllers (SBCs), voice over IP (VoIP) solutions, and a range of audio networking devices, ensuring seamless and high-quality voice communications. With a focus on innovation and interoperability, AudioCodes facilitates the transition to all-IP voice networks and enhances business communications.

Details

Year Founded
1993
Ownership
NASDAQ: AUDC