--- title: Verbix Reviews meta_title: 'Verbix Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Verbix works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 4 scale: '5' date_modified: '2026-09-22' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Verbix Reviews **Vendor:** verbix.ai **Category:** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Average Rating:** 5.0/5.0 **Total Reviews:** 4 ## About Verbix Verbix.ai is an AI-driven call analytics platform for CX and Contact Centers offering call recording, data extraction, and quality monitoring. Its key USPs include AI-powered coaching, automated call quality checks, and agent scoring to boost performance. Businesses gain actionable insights, improve customer experience, and enhance compliance while driving continuous team improvement through intelligent analytics. ## Verbix Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users praise the **strong transcription accuracy** of Verbix, enhancing insights and understanding of customer needs effectively. (2 reviews) - Users appreciate the **user-friendly dashboard** of Verbix, enabling quick setup and effective management of contact center operations. (2 reviews) - Users commend the **real-time call analytics** of Verbix for enhancing team operations and understanding customer needs. (1 reviews) - Users admire the **real-time call analytics** of Verbix, enhancing operations and understanding customer needs effectively. (1 reviews) - Users appreciate the **excellent customer support** provided by Verbix, enhancing team consistency and service quality effectively. (1 reviews) - Ease of Use (1 reviews) - Simple (1 reviews) **What users dislike:** - Users find **difficult reporting** due to limited flexibility, requiring extra steps like manual edits in Excel for details. (1 reviews) - Users express a need for improved **filtering options** in Verbix to better handle large datasets effectively. (1 reviews) - Users experience **integration issues** with certain CRMs, making it cumbersome to achieve desired reporting capabilities. (1 reviews) - Users desire **more built-in templates** and advanced filtering options for enhanced functionality in Verbix. (1 reviews) ## Verbix Reviews ### 1. Easy to Use with Helpful Customer Service and Smooth Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Ishan A. | Co-Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 03, 2026 **What do you like best about Verbix?** It’s easy to use, and the customer service has been helpful. Rahul and his team has been instrumental in the integrations. **What do you dislike about Verbix?** Not many that I can think of but I could see some improvement in the Voicebot feature. **What problems is Verbix solving and how is that benefiting you?** My discovery calls are recorded and analzyed by AI on how well they went and what improvements can be made. One thing I was missing was sentiment and that has been useful to guage the intent of the prospect. ### 2. Great AI-Powered Call Analytics Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 01, 2026 **What do you like best about Verbix?** It's easy to use, delivers valuable insights, and helps improve both service quality and agent performance. **What do you dislike about Verbix?** My experience has been very positive.... **What problems is Verbix solving and how is that benefiting you?** It helps us analyze customer calls more efficiently by automatically transcribing conversations, generating AI-powered summaries, and providing insights into customer sentiment and agent performance. This has reduced the time spent on manual call reviews, improved quality monitoring, and helped us identify opportunities to enhance the customer experience. ### 3. Verbix.ai worked for one of our US healthcare customer for call analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** October 08, 2025 **What do you like best about Verbix?** Verbix.ai allows us to bring AI-powered insights to our retail client's contact center operations. The transcription accuracy is strong, and the sentiment analysis helps identify unhappy customers quickly. We also value how easy it is to set up keyword tracking — it lets our client monitor product mentions, complaints, or competitor references in real time. Agent scoring and script compliance features have improved their team’s consistency and service quality. **What do you dislike about Verbix?** The platform could offer more built-in templates for specific industries like retail — for example, preloaded compliance rules or scorecards tailored to sales or customer support in a retail setting. Also, while the dashboards are informative, we'd like more advanced filtering options when dealing with large datasets. **What problems is Verbix solving and how is that benefiting you?** Our retail client receives thousands of customer service calls monthly. Using Verbix.ai, we can now automatically analyze all calls — no more random sampling. This gives their management full visibility into service quality, identifies common customer issues, and provides data-driven coaching for agents. It has increased customer satisfaction, reduced refunds, and helped the client better train their staff. ### 4. From Manual Call Reviews to Automated Insights — Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal P. | Integration Speciallist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** October 03, 2025 **What do you like best about Verbix?** Verbix.ai’s real-time call analytics has truly transformed the way our sales and support teams operate. The platform delivers highly accurate transcriptions, tagging, and analysis of our conversations. Its sentiment analysis and keyword tracking features have made it much easier to understand our customers’ needs and provide more effective coaching to our agents. The dashboard is user-friendly, and we were able to get started in just a few hours. **What do you dislike about Verbix?** Although the platform offers robust features, I found the integrations with certain CRMs, such as Zoho, to be somewhat awkward at first. Additionally, I would appreciate greater flexibility in the reporting templates. At the moment, we need to export reports and make further adjustments in Excel to achieve the level of detail required for more advanced presentations. **What problems is Verbix solving and how is that benefiting you?** We struggled to get objective insights from our customer calls. Previously, reviewing calls manually was time-consuming and inconsistent. Verbix.ai automates the entire process, flags calls that need attention, and helps us track agent performance over time. As a result, we’ve improved customer satisfaction scores and reduced training ramp-up time for new hires by 30%. - [View Verbix pricing details and edition comparison](https://www.g2.com/products/verbix/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-30+00%3A17%3A23+-0500&secure%5Bsession_id%5D=0545eeaa-80b4-41b8-8c39-cb8a348d8316&secure%5Btoken%5D=2427a4b95bbec0c8f6ebb8f293fd6c7a493cce39e636a709558b5a90f8397bd1&format=llm_user) ## Verbix Features **Call Analytics** - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization ## Top Verbix Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (26,132 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,706 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (9,645 reviews)