--- title: Verbix Reviews meta_title: 'Verbix Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Verbix works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 2 scale: '5' date_modified: '2026-06-24' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Verbix Reviews **Vendor:** verbix.ai **Category:** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 ## About Verbix Verbix.ai is an AI-driven call analytics platform for CX and Contact Centers offering call recording, data extraction, and quality monitoring. Its key USPs include AI-powered coaching, automated call quality checks, and agent scoring to boost performance. Businesses gain actionable insights, improve customer experience, and enhance compliance while driving continuous team improvement through intelligent analytics. ## Verbix Pros & Cons **What users like:** - Users commend the **strong transcription accuracy** of Verbix, enhancing insights and improving customer interactions significantly. (2 reviews) - Users appreciate the **user-friendly dashboard** of Verbix, which enables quick setup and efficient operation for teams. (2 reviews) - Users value the **real-time call analytics** of Verbix, enhancing team operations and improving customer understanding. (1 reviews) - Users appreciate the **real-time call analytics** of Verbix, enhancing sales and support team performance with insightful data. (1 reviews) - Users appreciate the **exceptional customer support** from Verbix, enhancing service quality and operational efficiency in contact centers. (1 reviews) - Ease of Use (1 reviews) - Simple (1 reviews) **What users dislike:** - Users find **difficult reporting** a challenge, needing to modify exported data in Excel for detailed presentations. (1 reviews) - Users desire improved **filtering options** for large datasets, along with more industry-specific templates for better utility. (1 reviews) - Users experience **integration issues** with certain CRMs, leading to awkward usage and additional report adjustments in Excel. (1 reviews) - Users desire **more built-in templates** and advanced filtering options, indicating limited features in Verbix's offerings. (1 reviews) ## Verbix Reviews ### 1. Verbix.ai worked for one of our US healthcare customer for call analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Verbix?** Verbix.ai allows us to bring AI-powered insights to our retail client's contact center operations. The transcription accuracy is strong, and the sentiment analysis helps identify unhappy customers quickly. We also value how easy it is to set up keyword tracking — it lets our client monitor product mentions, complaints, or competitor references in real time. Agent scoring and script compliance features have improved their team’s consistency and service quality. **What do you dislike about Verbix?** The platform could offer more built-in templates for specific industries like retail — for example, preloaded compliance rules or scorecards tailored to sales or customer support in a retail setting. Also, while the dashboards are informative, we'd like more advanced filtering options when dealing with large datasets. **What problems is Verbix solving and how is that benefiting you?** Our retail client receives thousands of customer service calls monthly. Using Verbix.ai, we can now automatically analyze all calls — no more random sampling. This gives their management full visibility into service quality, identifies common customer issues, and provides data-driven coaching for agents. It has increased customer satisfaction, reduced refunds, and helped the client better train their staff. ### 2. From Manual Call Reviews to Automated Insights — Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal P. | Integration Speciallist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Verbix?** Verbix.ai’s real-time call analytics has truly transformed the way our sales and support teams operate. The platform delivers highly accurate transcriptions, tagging, and analysis of our conversations. Its sentiment analysis and keyword tracking features have made it much easier to understand our customers’ needs and provide more effective coaching to our agents. The dashboard is user-friendly, and we were able to get started in just a few hours. **What do you dislike about Verbix?** Although the platform offers robust features, I found the integrations with certain CRMs, such as Zoho, to be somewhat awkward at first. Additionally, I would appreciate greater flexibility in the reporting templates. At the moment, we need to export reports and make further adjustments in Excel to achieve the level of detail required for more advanced presentations. **What problems is Verbix solving and how is that benefiting you?** We struggled to get objective insights from our customer calls. Previously, reviewing calls manually was time-consuming and inconsistent. Verbix.ai automates the entire process, flags calls that need attention, and helps us track agent performance over time. As a result, we’ve improved customer satisfaction scores and reduced training ramp-up time for new hires by 30%. - [View Verbix pricing details and edition comparison](https://www.g2.com/products/verbix/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+18%3A38%3A20+-0500&secure%5Bsession_id%5D=eb904926-5352-4b91-b2b8-5872de0b067e&secure%5Btoken%5D=c67a77b5508860ad3ced258c450beb0c6cb5da515ae402b52fc66ed8ebd0ee46&format=llm_user) ## Verbix Features **Call Analytics** - Machine Learning - Call Analysis - Lead Qualification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Verbix Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,646 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,246 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,341 reviews)