Verbix.ai is an AI-driven call analytics platform for CX and Contact Centers offering call recording, data extraction, and quality monitoring.
Its key USPs include AI-powered coaching, automated call quality checks, and agent scoring to boost performance.
Businesses gain actionable insights, improve customer experience, and enhance compliance while driving continuous team improvement through intelligent analytics.
Seller
verbix.aiLanguages Supported
Arabic, English, French, Gujarati, Hebrew, Hindi, Portuguese, Spanish, Thai, Chinese (Simplified)
Product Description
Verbix Analytics is a cutting-edge AI-powered call analytics solution designed to transform recorded conversations into actionable business intelligence. Whether you're running a call center, sales team, or customer support operation across industries—from healthcare and finance to e-commerce and HR—Verbix delivers clarity and insight from every interaction.
Key Features
Call Transcription
Convert audio calls into text and analyze after the call ends—with high accuracy, speaker differentiation, and seamless integration.
Intelligent Agent Scoring & Performance Analytics
Evaluate agent effectiveness based on scoring metrics covering strengths, improvement areas, and industry-specific KPIs at a glance.
Script & Compliance Monitoring
Automatically verify adherence to scripts—like proper greetings, disclosure compliance, and onboarding protocols. Detect compliance violations, redact sensitive data, and generate compliance scorecards.
Advanced Keyword & Sentiment Analysis
Track and analyze industry-relevant keywords, identify customer emotions, uncover trends, detect compliance risks, and gather marketing insights.
Comprehensive Analytics Dashboard
Access KPIs, keyword insights, sentiment trends, agent scoring metrics, and compliance reports via a user-friendly, visual dashboard designed for quick decision making.
Benefits for Your Business
Boost Quality & Accountability
Ensure your agents consistently follow approved scripts and regulatory guidelines, while pinpointing coaching opportunities and performance gaps quickly.
Enhance Customer Experience
Leverage sentiment and keyword insights to better understand customer concerns and tailor services proactively, leading to higher satisfaction and efficiency.
Stay Compliant—Automatically
Reduce risk with built-in compliance monitoring and real-time violation detection, all without manual oversight.
Optimize Operations via Data
With advanced analytics and scorecards, leaders can identify trends, optimize workflows, and make data-driven improvements across teams and calls.
Scalable Across Verticals
Built for industries ranging from customer service and sales to finance, healthcare, education, and more—Verbix adapts to diverse workflows and vertical requirements.
Overview by
Rahul Patel
