AudioCodes Meeting Insights Reviews & Product Details

I use AudioCodes Meeting Insights for recording meetings and taking notes. It helped me solve the action items and summary of the calls. What I like most about it is the call summaries. It makes it easier to keep track of everything and not miss important action items, giving me bullet points of action items that need to be done. I also found the initial setup to be very easy. Review collected by and hosted on G2.com.

I didn't always find AudioCodes Meeting Insights to work properly. Sometimes it would just load and not properly record the session after the meeting was over. It's also challenging when there are multiple languages in a call because it doesn't know how to differentiate between the languages and often misses sentences. Review collected by and hosted on G2.com.

I would say the fact that we now have the mobile app, but this would prob take away form the other value we get from using her, Yes we class MIA as a Her! The team was a bit conscious at 1st with MIA being on our calls but now they greet her as they do the rest of the Team talk to her, by asking her to take notes, create bookmarks in different parts of the meeting and ask her to set an action for someone to be assigned items.

As a Team we find MIA invaluable. She saves time on trying read notes we scribble down as she allows us to search for certain topic areas covered or even the speaker if we need to do. Her translation is pretty accurate the majority of the time which is great as it means we don't need to spend loads of time making adjustments.

Not only this but sometimes my meetings are doubled up so i cant join both at the same time. Having MIA on the call allows me to get an overview of the meeting and i can quickly see any action points i need to address and can see an overview of the meeting without spending an hour in an extra meeting.

From an external standpoint - MIA is great. I don't have to remember to her invite her as she automatically joins the meeting automatically (providing i have sent the invite) and does her job as the meeting Assistant. Customers find it very useful being able to get a breakdown of the notes of the meeting so they can look back at what was agreed, next steps, action points they need to address or even things that we have agreed as a supplier / partner.

Seriously what's not to love! Review collected by and hosted on G2.com.

Not so much a don't like as progress!

MIA can now be integrated into CRM systems which is fantastic but at the moment this is still limited to SFDC and of course Dynamics. IT would be great when this is possible for alternate systems also as we currently drag n drop into our system so that we have the record. IF this was automated would be amazing.

It would also be great if we could pull MIA into ad hoc calls. Sometimes we have ad hoc calls with the Team and think we could do with MIA on here so we can focus, so we drop off and jump into a meeting instead of a call. Would be great if we could pull her into the initial call, but I understand this is more a MS restriction. Review collected by and hosted on G2.com.

The AudioCodes Meeting Insights platform is accurately transcribed and summarized, making it simple to go over important decisions and points again. The function is working very good as per today's needs for customers. Time is greatly saved by the searchable archive and speaker identification. Review collected by and hosted on G2.com.

This platform gives the transcripts occasionally loses context when lots of people are talking over one another at at time, and the interface is some kind of complex to understand for every new user Review collected by and hosted on G2.com.