Verbix

2 reviews

Verbix Analytics is a cutting-edge AI-powered call analytics solution designed to transform recorded conversations into actionable business intelligence. Whether you're running a call center, sales team, or customer support operation across industries—from healthcare and finance to e-commerce and HR—Verbix delivers clarity and insight from every interaction. Key Features Call Transcription Convert audio calls into text and analyze after the call ends—with high accuracy, speaker differentiation, and seamless integration. Intelligent Agent Scoring & Performance Analytics Evaluate agent effectiveness based on scoring metrics covering strengths, improvement areas, and industry-specific KPIs at a glance. Script & Compliance Monitoring Automatically verify adherence to scripts—like proper greetings, disclosure compliance, and onboarding protocols. Detect compliance violations, redact sensitive data, and generate compliance scorecards. Advanced Keyword & Sentiment Analysis Track and analyze industry-relevant keywords, identify customer emotions, uncover trends, detect compliance risks, and gather marketing insights. Comprehensive Analytics Dashboard Access KPIs, keyword insights, sentiment trends, agent scoring metrics, and compliance reports via a user-friendly, visual dashboard designed for quick decision making. Benefits for Your Business Boost Quality & Accountability Ensure your agents consistently follow approved scripts and regulatory guidelines, while pinpointing coaching opportunities and performance gaps quickly. Enhance Customer Experience Leverage sentiment and keyword insights to better understand customer concerns and tailor services proactively, leading to higher satisfaction and efficiency. Stay Compliant—Automatically Reduce risk with built-in compliance monitoring and real-time violation detection, all without manual oversight. Optimize Operations via Data With advanced analytics and scorecards, leaders can identify trends, optimize workflows, and make data-driven improvements across teams and calls. Scalable Across Verticals Built for industries ranging from customer service and sales to finance, healthcare, education, and more—Verbix adapts to diverse workflows and vertical requirements.