--- title: KeyMetric Call Tracking Reviews meta\_title: 'KeyMetric Call Tracking Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 15 reviews by the users' company size, role or industry to find out how KeyMetric Call Tracking works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 15 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # KeyMetric Call Tracking Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by KeyMetric Call Tracking but has limited features. Are you part of the KeyMetric Call Tracking team? [Upgrade your plan](https://my.g2.com/keymetric-call-tracking/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Uncover Which Ads & Keywords Make Your Phone Ring Call Tracking + Conversation AI For Businesses, Marketers & Agencies. In today's economic climate, every dollar counts. That's why we've made it our mission to provide powerful call tracking and intelligence without the hefty price tag. No hidden fees, no unnecessary upsells - just straightforward, reliable call analytics that empowers you to maximize your advertising and sales, boost calls and leads, and grow your business. * * * Seller [KeyMetric Analytics](https://www.g2.com/sellers/keymetric-analytics) Discussions [KeyMetric Call Tracking Community](https://www.g2.com/products/keymetric-call-tracking/discuss) Overview by Michael Turta (Digital & Mobile Technologies | Business Management | Business Consulting & Optimization | Executive Leadership) Show More ## Pricing Pricing provided by KeyMetric Call Tracking. ### SMB+ $35.00 Per Month ### TEAM + $60.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/keymetric-call-tracking/pricing) ## Top-Rated Alternatives [ ![CallRail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallRail") CallRail 4.5/5(1,835) ](https://www.g2.com/products/callrail/reviews) [ ![Invoca](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Invoca") Invoca 4.5/5(967) ](https://www.g2.com/products/invoca/reviews) [ ![CTM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CTM") CTM 4.5/5(761) ](https://www.g2.com/products/ctm-ctm/reviews) [ View All Alternatives ](https://www.g2.com/products/keymetric-call-tracking/competitors/alternatives) ## User Insights Average based on 15 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") AE Verified User in Entertainment Small-Business (50 or fewer emp.) 8/2/2024 "We are really happy with the KeyMetric team" 5/5 What do you like best about KeyMetric Call Tracking? It is just so easy to use. Other tools we tried were so complicated and had so many features we could never figure out. With KeyMetric, we get most if not all of the same features but it is so easy to find everything and figure out how to use things. And when we have questions the support team is amazing. Review collected by and hosted on G2.com. What do you dislike about KeyMetric Call Tracking? They don't have all the features of other tools, but that is not a bad thing as it helps make the tool easier to use. Review collected by and hosted on G2.com. What problems is KeyMetric Call Tracking solving and how is that benefiting you? We use KeyMetric to track our digital marketing and as part of our referral program to track the performance of our affiliates and referral partners. We get all the information we need broken down into clear reporting and we can provide each affiliate with their own login to view their data. This really helps us to improve our keyword bidding, adjust our campaigns to focus on which ones generate the most inbound leads, and to monitor the performance of our affiliates. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 9/9/2023 "Very Reliable Service - Amazing Customer Support" 4.5/5 What do you like best about KeyMetric Call Tracking? It just works. No outages. No issues with calls. Excellent reporting. Great features. So easy to add and manage numbers for various stores and locations. Review collected by and hosted on G2.com. What do you dislike about KeyMetric Call Tracking? They don't have all the features of some other competitors, but they are things we can easily live without. Review collected by and hosted on G2.com. What problems is KeyMetric Call Tracking solving and how is that benefiting you? We trackin all inbound calls to our locations and to client locations to prove which marketing is generating the best, and most direct-response leads. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Enterprise (\> 1000 emp.) 7/30/2021 "Valuable intelligence and excellent features" 5/5 What do you like best about KeyMetric Call Tracking? The Keymetric dashboard and reports are super easy to use. In addition to the call analytics, we also track all our website engagements and the real-time data is invaluable to helping us maintain timely communications with our customers. They also have the best support team we have ever worked with. Review collected by and hosted on G2.com. What do you dislike about KeyMetric Call Tracking? I wish they would simplify their enterprise API integration a little. Their engineering team was amazing helping us tie into our reporting system though. Review collected by and hosted on G2.com. What problems is KeyMetric Call Tracking solving and how is that benefiting you? We primarily use Keymetric to track inbound phone calls, record calls, and use the transcribed calls to maintain a record. We also use them for fund raising and HR. Review collected by and hosted on G2.com. Show More 1/31/2022 Validated ReviewerSource: Organic ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") AC Verified User in Computer Games Small-Business (50 or fewer emp.) 7/29/2021 "KeyMetric notifications keep me updated on what's going on on my website" 5/5 What do you like best about KeyMetric Call Tracking? I don't have time to sit on analytics all day, so KeyMetric's dashboard and alerts are critical to keeping me productive. Review collected by and hosted on G2.com. What do you dislike about KeyMetric Call Tracking? I want to get my alerts/notifications as webhooks. KeyMetric says this is coming soon, though. Review collected by and hosted on G2.com. What problems is KeyMetric Call Tracking solving and how is that benefiting you? I need to know when our traffic and engagements spike so we can scale appropriately. KeyMetric keeps me updated when there are noteworthy changes to my analytics. Review collected by and hosted on G2.com. Show More 1/29/2022 Current UserValidated ReviewerSource: Organic ![Oscar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oscar S.") OS Oscar S. Website Manager Small-Business (50 or fewer emp.) 8/5/2021 "KeyMetric Call Tracking is a huge time saver" 5/5 What do you like best about KeyMetric Call Tracking? KeyMetric makes it easy to see where all my traffic and calls are coming from at a glance. International features are a huge plus. Review collected by and hosted on G2.com. What do you dislike about KeyMetric Call Tracking? International phone numbers are very expensive, like most call tracking companies. But I found their international number-less tracking was a great alternative. Review collected by and hosted on G2.com. What problems is KeyMetric Call Tracking solving and how is that benefiting you? We are trying to identify the source and origin of our traffic and calls, and KeyMetric's free product allows us to do that without spending a lot of money. As a startup, we need to watch every dollar we spend. KeyMetric allows us to put more of our budget into marketing and less of our budget into tools and monthly expenses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Enterprise (\> 1000 emp.) 7/29/2021 "I would definitely recommend Keymetric to other businesses" 4/5 What do you like best about KeyMetric Call Tracking? I have received excellent and attentive customer service. Our contacts Toni and Jerry have gone above and beyond to answer questions and requests. Review collected by and hosted on G2.com. What do you dislike about KeyMetric Call Tracking? I would like to see a better reporting interface for larger enterprise clients that also includes call recordings. Some of our clients have upwards of 900 locations and multiple channels to track from, currently, we do not have an easy client-facing way to view this data by store location, as well as then connecting this reporting to the call recording files for QA purposes. The client also wants to have some of their team members log in and review call recordings for the same reason, so this would help with that issue. Review collected by and hosted on G2.com. What problems is KeyMetric Call Tracking solving and how is that benefiting you? Better call reporting data across digital advertising and location-based services. Call reporting for QA purposes on behalf of clients and working to train them on how to use the platform as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Small-Business (50 or fewer emp.) 10/31/2020 "Keymetric call tracking provides valuable information for our business" 5/5 What do you like best about KeyMetric Call Tracking? The vacation rental industry requires advertising across a LOT of different sites. Being able to track where our calls and bookings are coming from is critical for directing our advertising budget. Keymetric makes it SO easy to add phone numbers and track our different advertising venues. Review collected by and hosted on G2.com. What do you dislike about KeyMetric Call Tracking? Phone support would be nice - but I love that they keep their prices affordable - and their email support does a great job anyway. Review collected by and hosted on G2.com. Recommendations to others considering KeyMetric Call Tracking: Give Keymetric a try - their entry level package is very affordable and lets you easily setup call tracking. I was using a different company and paying 3x as much. I tried Keymetric and loved it - and saved a lot of money in the process. Setup was easy. Support was very quick and friendly. Review collected by and hosted on G2.com. What problems is KeyMetric Call Tracking solving and how is that benefiting you? We are discovering which websites and magazines are generating calls and bookings - without this service, we were only really able to track about 20% of our leads (those that filled out forms or emails) or had to harass callers to find out how they found us. Now we can identify 100% of our customer contacts (phone, email and forms) and what vacation listing sites are driving those customers. Review collected by and hosted on G2.com. Show More 7/13/2021 Current UserValidated ReviewerSource: Organic ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") UA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 8/3/2021 "Excellent Call & Text Tracking" 5/5 What do you like best about KeyMetric Call Tracking? We needed an Enterprise software solution that could manage our multiple locations both nationally as well as globally. The Keymetric software was our answer. We needed the analytics and intelligence that would help us know where to invest our marketing dollars both here and abroad, which saved us money and made us money all at the same time. I was shocked how easy it was to implement the site tag and the amount of information we receive from the tracking code is invaluable to optimizing our campaigns ROAS. In addition to a great product, the Keymetric support team is some of the best I have ever encountered; their expertise and knowledge have proved to be invaluable with our AI-enabled analytics. Review collected by and hosted on G2.com. What do you dislike about KeyMetric Call Tracking? Sometimes they don’t have numbers I need in other countries, and I need to wait a day or two, but that seems to be the norm with everyone. Review collected by and hosted on G2.com. What problems is KeyMetric Call Tracking solving and how is that benefiting you? Tracking customer service and support phone calls to improve quality assurance and online help/ support systems. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Aviation & Aerospace](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Aviation & Aerospace") AA Verified User in Aviation & Aerospace Mid-Market (51-1000 emp.) 8/17/2021 "Numberless Call Tracking is the BEST!!!" 5/5 What do you like best about KeyMetric Call Tracking? Keymetric is the only call tracking software we found that can track the phone calls from our marketing campaigns using our OWN phone numbers!! Telephony costs have always been a concern when researching a call tracking company because we have lengthy phone calls that use a lot of minutes. Other call tracking companies' pricing is based on numbers and minutes. With Keymetric numberless call tracking, we could use our own phone numbers and minutes, which made the service affordable for us. Finally... a solution that works and is cost-effective! Review collected by and hosted on G2.com. What do you dislike about KeyMetric Call Tracking? The reporting on the old platform was a bit hard to navigate, but the new platform is excellent and easy to use. Review collected by and hosted on G2.com. What problems is KeyMetric Call Tracking solving and how is that benefiting you? We needed to know where our calls were coming from for our production and marketing efforts. I used KeyMetric at my other job and brought it to my new job. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Samantha F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha F.") SF Samantha F. Server Mid-Market (51-1000 emp.) 7/28/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Swift and helpful responses always!" 5/5 What do you like best about KeyMetric Call Tracking? They are incredibly kind and always work hard to find us the best solution. Most of my communication has been with Jerry and Toni, both of whom are always willng to hop on a call to answer questions right away. Review collected by and hosted on G2.com. What do you dislike about KeyMetric Call Tracking? Some of the reporting itself is a little hard to navigate but can be worked around with proper training on the platform. Review collected by and hosted on G2.com. What problems is KeyMetric Call Tracking solving and how is that benefiting you? Proper call reporting that allows us to make more educated and thoughtful optimizations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about KeyMetric Call Tracking? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about KeyMetric Call Tracking ](https://www.g2.com/products/keymetric-call-tracking/discussions/new) GU Guest User • Last activity over 3 years ago How does call tracking work? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/keymetric-call-tracking-how-does-call-tracking-work) GU Guest User • Last activity about 4 years ago What is call tracking software? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-call-tracking-software) [ View all Discussions ](https://www.g2.com/products/keymetric-call-tracking/discuss) ## Pricing Options Pricing provided by KeyMetric Call Tracking. ### SMB+ $35.00 Per Month ### TEAM + $60.00 Per Month ### CORPORATE + $130.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/keymetric-call-tracking/pricing) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Inbound Call Tracking](https://www.g2.com/categories/inbound-call-tracking) ##### Explore More [Best tools for automating content creation workflows](https://www.g2.com/discussions/can-you-suggest-the-best-tools-for-automating-content-creation-workflows)[Easier Alternative to VMware HCI](https://www.g2.com/discussions/looking-for-easier-alternative-to-vmware-hci-suggestions)[Is a dedicated lifestyle spending account platform worth it for a company with under 200 employees?](https://www.g2.com/discussions/is-a-dedicated-lifestyle-spending-account-platform-worth-it-for-a-company-with-under-200-employees) [What platform offers the best integration with productivity tools?](https://www.g2.com/discussions/what-platform-offers-the-best-integration-with-productivity-tools)[Which Salesforce document generation solution is the most reliable for CPQ quotes and contracts that need to be accurate every single time without manual fixes?](https://www.g2.com/discussions/which-salesforce-document-generation-solution-is-the-most-reliable-for-cpq-quotes-and-contracts-that-need-to-be-accurate-every-single-time-without-manual-fixes)[What third-party integrations are available for UKG systems to support growing teams with complex HR and payroll needs?](https://www.g2.com/discussions/what-third-party-integrations-are-available-for-ukg-systems-to-support-growing-teams-with-complex-hr-and-payroll-needs) [Show MoreShow Less](javascript:void(0);)