# Batvoice AI Reviews
**Vendor:** Batvoice AI  
**Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)
## About Batvoice AI
Batvoice AI is a tool that allows you to determine a phone call's themes and irritation points in real time, helping companies improve both operational results and customer experience. Our solution is a multi-lingual and multi-sectoral, plug & play AI that lets you transcribe your calls to analyse their content and emotions in real time thanks to deep learning technology. We are a French company founded in 2015, whose entire technology was developed in-house with the ambition of becoming an essential tool for customer relationship management by using the emotional component on top of the pre-existent Speech Analytics techniques. Both Customer Relationship & Executive Managers use Batvoice to increase sales and customer satisfaction, reduce costs by automating compliance and satisfaction scoring and to identify best practices for employee training.






- [View Batvoice AI pricing details and edition comparison](https://www.g2.com/products/batvoice-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-08+05%3A54%3A04+-0500&secure%5Bsession_id%5D=cfdeba27-2c6a-4a11-8008-6f09b9990dd8&secure%5Btoken%5D=c42f294ba95f0216b5e69a831bb6e58757ee4cf57308d4bee65f5caf166586b9&format=llm_user)

## Batvoice AI Features
**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Generative AI**
- AI Text Summarization

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**Engagement**
- Feedback
- Dashboards
- Training

**Performance**
- Integrations
- Compliance

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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