Aveni Detect
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At Aveni, we use cutting-edge AI to analyse your conversational data. We don’t just help you understand your clients and agents better but use speech analytics to provide actionable outcomes and automate processes for greater efficiency.
Aveni is an AI-driven platform specializing in natural language processing (NLP) and speech analytics, designed to enhance customer interactions and ensure compliance within regulated industries. By analyzing 100% of customer conversations, Aveni provides actionable insights that help organizations identify vulnerable customers, improve service quality, and streamline operations.
Aveni Assist is an AI-powered productivity tool designed specifically for financial advisers and paraplanners. It supports client meetings by automating routine administrative tasks, such as generating suitability reports, populating CRM systems, summarising conversations, and drafting tailored client communications. Built with a deep understanding of financial services workflows, Aveni Assist helps professionals reduce the time spent on post-meeting documentation, improving operational efficiency and freeing up time to focus on client service. The platform integrates with commonly used communication tools including Microsoft Teams, Zoom, Google Meet, and Webex, making it accessible during virtual client meetings. After a meeting concludes, Aveni Assist uses speech-to-text and natural language processing technologies to transcribe and analyse the conversation, extracting key data to generate outputs aligned with compliance and documentation standards in financial advice. Aveni Assist is trained on financial services–specific data and terminology, which distinguishes it from general-purpose generative AI tools. This domain-specific approach helps ensure the content it produces is relevant, structured, and traceable. The platform includes referencing features that link generated content back to the original transcript, supporting both transparency and auditability for regulatory compliance. Use cases include meeting summaries, suitability documentation, email drafting, administrative briefings, and CRM data entry. A separate licensing model for paraplanners enables firms to distribute administrative responsibilities efficiently while maintaining adviser oversight. The system is designed with data protection in mind, operating under security standards including ISO 27001, and is used by UK-based financial institutions. Aveni Assist supports firms in meeting Consumer Duty requirements by providing a data-first approach to documenting client interactions. It helps ensure that key elements such as customer needs, preferences, and risk appetite are recorded and traceable. The platform enables financial professionals to remain focused on client outcomes, while administrative tasks are handled more efficiently through AI support.
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What is Aveni Detect?
Aveni Detect is a technology solution offered by Aveni, a company specializing in natural language processing and machine learning applications for the financial services sector. Aveni Detect is designed to enhance compliance and risk management by analyzing customer interactions, such as phone calls and messages, to identify potential risks and ensure regulatory adherence. The tool leverages advanced AI techniques to automate the monitoring and analysis process, providing organizations with insights that help them manage compliance efficiently.
