--- title: Verbix Reviews meta_title: 'Verbix Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Verbix works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 4 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Verbix Reviews **Vendor:** verbix.ai **Category:** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Average Rating:** 5.0/5.0 **Total Reviews:** 4 ## About Verbix Verbix.ai is an AI-driven call analytics platform for CX and Contact Centers offering call recording, data extraction, and quality monitoring. Its key USPs include AI-powered coaching, automated call quality checks, and agent scoring to boost performance. Businesses gain actionable insights, improve customer experience, and enhance compliance while driving continuous team improvement through intelligent analytics. ## Verbix Pros & Cons **What users like:** - Users highlight the **strong transcription accuracy** of Verbix, enhancing operations and improving customer insights rapidly. (2 reviews) - Users find the **user-friendly dashboard** of Verbix invaluable, facilitating quick setup and effective team coaching. (2 reviews) - Users praise Verbix for its **real-time analytics** , enhancing team performance through accurate insights and user-friendly dashboard. (1 reviews) - Users appreciate the **real-time call analytics** of Verbix, enhancing team performance and understanding of customer needs. (1 reviews) - Users value the **exceptional customer support** from Verbix, enhancing their operations and ensuring service quality. (1 reviews) - Ease of Use (1 reviews) - Simple (1 reviews) **What users dislike:** - Users find **difficult reporting** as they must export data to Excel for detailed presentations and customization. (1 reviews) - Users desire more **advanced filtering options** on Verbix, especially for managing large datasets effectively. (1 reviews) - Users report **integration issues** with CRMs like Zoho, affecting usability and requiring additional effort for reporting. (1 reviews) - Users feel that Verbix has **limited features** , lacking industry-specific templates and advanced filtering options for large datasets. (1 reviews) ## Verbix Reviews ### 1. Easy to Use with Helpful Customer Service and Smooth Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Ishan A. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2026 **What do you like best about Verbix?** It’s easy to use, and the customer service has been helpful. Rahul and his team has been instrumental in the integrations. **What do you dislike about Verbix?** Not many that I can think of but I could see some improvement in the Voicebot feature. **What problems is Verbix solving and how is that benefiting you?** My discovery calls are recorded and analzyed by AI on how well they went and what improvements can be made. One thing I was missing was sentiment and that has been useful to guage the intent of the prospect. ### 2. Great AI-Powered Call Analytics Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Verbix?** It's easy to use, delivers valuable insights, and helps improve both service quality and agent performance. **What do you dislike about Verbix?** My experience has been very positive.... **What problems is Verbix solving and how is that benefiting you?** It helps us analyze customer calls more efficiently by automatically transcribing conversations, generating AI-powered summaries, and providing insights into customer sentiment and agent performance. This has reduced the time spent on manual call reviews, improved quality monitoring, and helped us identify opportunities to enhance the customer experience. ### 3. Verbix.ai worked for one of our US healthcare customer for call analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Verbix?** Verbix.ai allows us to bring AI-powered insights to our retail client's contact center operations. The transcription accuracy is strong, and the sentiment analysis helps identify unhappy customers quickly. We also value how easy it is to set up keyword tracking — it lets our client monitor product mentions, complaints, or competitor references in real time. Agent scoring and script compliance features have improved their team’s consistency and service quality. **What do you dislike about Verbix?** The platform could offer more built-in templates for specific industries like retail — for example, preloaded compliance rules or scorecards tailored to sales or customer support in a retail setting. Also, while the dashboards are informative, we'd like more advanced filtering options when dealing with large datasets. **What problems is Verbix solving and how is that benefiting you?** Our retail client receives thousands of customer service calls monthly. Using Verbix.ai, we can now automatically analyze all calls — no more random sampling. This gives their management full visibility into service quality, identifies common customer issues, and provides data-driven coaching for agents. It has increased customer satisfaction, reduced refunds, and helped the client better train their staff. ### 4. From Manual Call Reviews to Automated Insights — Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal P. | Integration Speciallist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Verbix?** Verbix.ai’s real-time call analytics has truly transformed the way our sales and support teams operate. The platform delivers highly accurate transcriptions, tagging, and analysis of our conversations. Its sentiment analysis and keyword tracking features have made it much easier to understand our customers’ needs and provide more effective coaching to our agents. The dashboard is user-friendly, and we were able to get started in just a few hours. **What do you dislike about Verbix?** Although the platform offers robust features, I found the integrations with certain CRMs, such as Zoho, to be somewhat awkward at first. Additionally, I would appreciate greater flexibility in the reporting templates. At the moment, we need to export reports and make further adjustments in Excel to achieve the level of detail required for more advanced presentations. **What problems is Verbix solving and how is that benefiting you?** We struggled to get objective insights from our customer calls. Previously, reviewing calls manually was time-consuming and inconsistent. Verbix.ai automates the entire process, flags calls that need attention, and helps us track agent performance over time. As a result, we’ve improved customer satisfaction scores and reduced training ramp-up time for new hires by 30%. - [View Verbix pricing details and edition comparison](https://www.g2.com/products/verbix/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+12%3A04%3A11+-0500&secure%5Bsession_id%5D=312bae47-360c-4e29-bb10-8cb5a5ca7754&secure%5Btoken%5D=008feb5eb26ab79f8e44d1394faa4b3b753b0fb03945d816c3d7f133b976bcb4&format=llm_user) ## Verbix Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) ## Verbix Features **Call Analytics** - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization ## Top Verbix Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,680 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,293 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,363 reviews)