Gridspace
6 reviews
- 1 profiles
- 7 categories
Average star rating
4.1
Serving customers since
2012
Gridspace Reviews
JO
James O.
Company DirectorSmall-Business (50 or fewer emp.)Automated Our Call Centre Operations, Freeing Up Staff for Higher-Value Work
We've automated our call centre functions, allowing us to save on total head count and being able to redeploy staff to other areas
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)Streamlined Customer Support and Automated Admin Tasks
It has hugely helped us in streamlining very repetitive tasks in our customer support team, such as repeated queries. We were able to automate a lot of admin tasks such as payments.
JH
Jill H.
Client servicesOutsourcing/OffshoringMid-Market (51-1000 emp.)Easy Setup and Better Call Coverage, but Language Recognition Needs Work
I like the detailed transcripts, how easy they are to obtain, and the API connections. I find it customer-friendly at times, and the initial setup was easy.
About
What is Gridspace?
Gridspace is a technology company specializing in advanced speech automation solutions for businesses. The company provides AI-driven products that enhance customer interactions by offering seamless voice communication capabilities. Gridspace's platform is designed to improve call center operations, automate voice tasks, and provide real-time conversational insights. Their technology integrates sophisticated natural language processing and machine learning algorithms to deliver accurate speech recognition and response in various applications.
Details
Year Founded
2012
Website
www.gridspace.com