Best Conversation Intelligence Software - Page 4

How Many Conversation Intelligence Software Products Does G2 Track?

Total Products under this Category: 302

Category Stats (Nov 2026)

  • Average Rating: 4.63/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Rapport (+3.64%) - Among all products in this category, Rapport recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Conversation Intelligence Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 128,100+ Authentic Reviews
  • 302+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversation Intelligence Software

G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence

Highlighted products: Gong, Fathom, Salesforce Sales Cloud, HubSpot Sales Hub, GTM Studio - Powered by ZoomInfo, Talkdesk, Nooks, and Substrata.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=nooks&focus%5B%5D=substrata-substrata)

Revenue.io

Revenue.io powers high-performing revenue teams with real-time guidance, sales automation, and AI agents. As the #1 Salesforce-native revenue orchestration platform, Revenue.io helps reps accelerate pipeline, improve forecasts, coach smarter, and save hours every week, with tools trusted by companies like HPE, Square, and United Rentals.

Average Rating: 4.7/5.0

Total Reviews: 572

How Do G2 Users Rate Revenue.io?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 9.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Revenue.io?

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Medium, 22% Small

What Do G2 Reviewers Say About Revenue.io?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support of Revenue.io, enhancing their overall experience and integration with Salesforce.
  • Users appreciate the ease of use of Revenue.io, benefiting from its seamless integration and streamlined workflow tools.
  • Users value the intuitive interface and coaching features of Revenue.io, enhancing sales performance and customer engagement.
  • Users appreciate the easy setup of Revenue.io, making initial integration with Salesforce seamless and efficient.
  • Users appreciate the seamless Salesforce integration of Revenue.io, enhancing lead management and call tracking efficiency.
Cons
  • Users experience call issues, including dropped calls and connectivity problems, affecting overall satisfaction with Revenue.io.
  • Users desire more advanced features, including AI capabilities, branded calling, and enhanced support options in Revenue.io.
  • Users feel that the limited features hinder full functionality, particularly with branded calling and mobile app usability.
  • Users experience connection issues like dropped calls and random log-outs that hamper their overall experience.
  • Users face dialer issues like dropped calls, making troubleshooting and connectivity frustrating at times.

What Are Recent G2 Reviews of Revenue.io?

What Are G2 Users Discussing About Revenue.io?

Mongoose AI Engagement Platform

Every conversation matters. Mongoose is the AI Engagement Platform built exclusively for higher ed, helping students, alumni, and staff connect meaningfully — at the right time, on the right channel. Real, two-way conversations across Text, WhatsApp, and Web Chat are extended by AI Agents that take action and layered above your CRM to maximize it, not replace it, so teams reach more students without growing staff. Trusted by 1,000+ institutions, Mongoose helps teams scale engagement, drive measurable outcomes, and inspire lifelong connections across recruitment, student success, and advancement.

Average Rating: 4.6/5.0

Total Reviews: 102

How Do G2 Users Rate Mongoose AI Engagement Platform?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)

Who Is the Company Behind Mongoose AI Engagement Platform?

  • Seller: Mongoose
  • Year Founded: 2009
  • HQ Location: Orchard Park, New York
  • LinkedIn® Page: www.linkedin.com
    72 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Higher Education, Education Management
  • Company Size: 55% Medium, 22% Large

What Do G2 Reviewers Say About Mongoose AI Engagement Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Mongoose AI Engagement Platform, enabling efficient student communication and campaign management.
  • Users appreciate the intuitive dashboard and smart messaging of Mongoose AI Engagement Platform, enhancing communication efficiency significantly.
  • Users appreciate the supportive customer service of Mongoose AI, making it easy to connect and resolve issues.
  • Users find Mongoose AI Engagement Platform easy to use, enhancing communication and supporting outreach efforts effectively.
  • Users value the time-saving capabilities of Mongoose AI Engagement Platform, making communication with students significantly more efficient.
Cons
  • Users often face integration issues with the Mongoose AI Engagement Platform, hindering seamless use with existing systems.
  • Users struggle with poor integration in Mongoose AI, making tasks like uploading profiles cumbersome and inefficient.
  • Users face API integration issues with Mongoose AI, complicating the creation of student profiles and workflow efficiency.
  • Users are frustrated by communication issues, such as calls not distinguishing between personal and Mongoose numbers.
  • Users experience connection issues that complicate call handling and notifications, affecting overall usability of Mongoose AI.

What Are Recent G2 Reviews of Mongoose AI Engagement Platform?

Momentum

Momentum is an Revenue Orchestration Platform that listens to your customer and prospect conversations, extracts key insights, and automatically takes action—communicating with your systems and teams in real time. Revenue teams today are drowning in conversations, but 99% of what’s said never makes it into a CRM. Insights get buried in call recordings, manual data entry is inconsistent, and teams operate in silos—leading to missed opportunities, bad handoffs, and slow deal cycles. Momentum fixes this by automating workflows and communication across teams. Our AI Agents analyze calls, emails, and meetings, then push the right information—product feedback, churn risk, competitor mentions, objections, and deal blockers—to the teams that need to know, exactly when they need to know it. No extra tools. No added complexity. Just seamless orchestration between Sales, RevOps, CS, and Product to move faster and win more. With pre-built workflows like automated deal desk approvals, Slack-based deal rooms, and real-time CRM updates, Momentum ensures your teams aren’t just capturing data—they’re acting on it.

Average Rating: 4.6/5.0

Total Reviews: 101

How Do G2 Users Rate Momentum?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Momentum?

  • Seller: Momentum
  • Year Founded: 2020
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    32 employees on LinkedIn®
  • Ownership: JSE:MTM

Who Uses This Product?

  • Who Uses This: Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 70% Medium, 20% Large

What Do G2 Reviewers Say About Momentum?

AI-generated summary from verified user reviews

Pros
  • Users find Momentum to offer remarkable ease of use, simplifying navigation and enhancing productivity during calls.
  • Users find Momentum to be an invaluable tool for coaching and enhancing productivity, transforming their workflow and communication.
  • Users value the seamless automation of Momentum, enhancing productivity and streamlining communication during Zoom calls.
  • Users admire the seamless integrations of Momentum with Zoom and calendars, enhancing organization and productivity effortlessly.
  • Users value the responsive and helpful customer support of Momentum, enhancing their overall experience and productivity.
Cons
  • Users express concerns over the dependence on AI accuracy, as it can miss nuances impacting insight quality.
  • Users experience performance issues with Momentum, including glitches and delays, impacting the overall workflow.
  • Users report accuracy issues with Momentum's AI, affecting transcriptions and insights, particularly for diverse languages and accents.
  • Users experience call issues with delayed joins, language limitations, and improper account mapping affecting their productivity.
  • Users often notice data inaccuracies in Momentum, impacting the reliability of insights and salesforce mappings.

What Are Recent G2 Reviews of Momentum?

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MeetGeek

MeetGeek is an AI meeting automation platform that records, transcribes, and summarizes every conversation, then turns it into action automatically. Notes write themselves, so you stay in the conversation instead of typing through it. Summaries, action items, and highlights land in the tools you already use: CRM, ATS, Slack, Notion, ClickUp, or any of 10,000+ apps via Zapier, Make, and n8n. Nobody has to remember to check a separate tab. Record any conversation, any way your team works: • Meeting Agent joins Zoom, Google Meet, and Teams straight from your calendar, and assists live during the call • Mobile app captures in-person meetings, interviews, and phone calls • Chrome Extension records browser-based calls with no bot in the room • Desktop App records any videoconferencing call locally from your laptop Everything lands in one searchable repository in the same structured format, no matter how it was captured. From there, it goes further than notes: • AI Chat answers questions across every meeting you've ever recorded • AI Meeting Agents run on a schedule or trigger on a keyword, then deliver scores, rankings, reports, and alerts wherever you want them • AI Voice Agents handle routine inbound and outbound calls on their own — qualifying, scheduling, following up • Meeting analytics built from 100+ KPIs show where your meetings lose time, drillable by person, team, or company Teams using MeetGeek replace up to 60% of their status meetings with summaries. Trusted by 50,000+ teams in 100+ countries. 100+ languages with automatic detection. SOC 2 Type II, HIPAA, GDPR, and CCPA compliant, with EU and US data residency. 2-minute setup, free plan to start, paid from $9.99/user/month. Ideal for: → Sales & Account Management: Enrich your CRM with insights from every call and close deals faster. → Recruiting & HR: Focus on the candidate instead of your notes, and let agents score and rank interviews for you. → Consultants & Agencies: Run high-quality client sessions while every requirement and commitment is captured for you. → Customer Success: Surface feedback, requests, and risk signals across accounts without listening back. → Product & Marketing: Turn customer calls into a searchable research library your whole team can use. → Leadership & Ops: See how the organization actually spends its meeting time, and fix it with data.

Average Rating: 4.6/5.0

Total Reviews: 490

How Do G2 Users Rate MeetGeek?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind MeetGeek?

  • Seller: MeetGeek
  • Company Website:
  • Year Founded: 2020
  • HQ Location: EU, RO
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 78% Small, 20% Medium

What Do G2 Reviewers Say About MeetGeek?

AI-generated summary from verified user reviews

Pros
  • Users love how MeetGeek's automated meeting summaries allow them to focus on conversations without note-taking worries.
  • Users value the ease of use of MeetGeek, enabling effortless meeting integration and efficient summarization of key points.
  • Users appreciate the clear and concise transcripts from MeetGeek, enabling focus on conversations without worrying about note-taking.
  • Users love the insights and summaries from MeetGeek, enhancing communication and saving valuable time during meetings.
  • Users rave about the high accuracy of MeetGeek in capturing detailed meeting content effortlessly across platforms.
Cons
  • Users experience accuracy issues with MeetGeek, particularly in AI translation and speaker identification during meetings.
  • Users note that AI inaccuracy can lead to transcription issues, especially with varying audio quality and accents.
  • Users find it frustrating to have to add a notetaker manually for each session, impacting meeting efficiency.
  • Users express concerns about transcript accuracy, particularly with translations and incomplete meeting details impacting usability.
  • Users find the limited language support in MeetGeek affects transcription accuracy and overall user experience.

What Are Recent G2 Reviews of MeetGeek?

What Are G2 Users Discussing About MeetGeek?

Zoom Revenue Accelerator

Zoom Revenue Accelerator (ZRA) turns customer interaction into measurable revenue impact by accelerating pipeline, improving forecast accuracy, and helping reps sell like your best. ZRA brings Revenue momentum at every stage of the sales cycle - from prospecting to engagement, through to closing - moves forward faster through connected data, automation, and AI-driven guidance. Powered by agentic AI, Zoom’s adaptive intelligence that not only analyzes but acts, ZRA transforms insights into real-time execution, all so revenue teams can connect, coach, and close with precision and speed

Average Rating: 4.3/5.0

Total Reviews: 38

How Do G2 Users Rate Zoom Revenue Accelerator?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 9.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 10.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Zoom Revenue Accelerator?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 46% Medium, 38% Small

What Do G2 Reviewers Say About Zoom Revenue Accelerator?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Zoom Revenue Accelerator, streamlining workflows and enhancing customer support effortlessly.
  • Users value the AI functionality of Zoom Revenue Accelerator for enhancing follow-ups and improving conversation analysis.
  • Users value the efficiency of actionable insights from Zoom Revenue Accelerator, enhancing coaching and improving sales performance.
  • Users appreciate the easy communication offered by Zoom, facilitating seamless engagement with clients and prospects.
  • Users value the AI functionality and collaboration features of Zoom Revenue Accelerator, enhancing training and customer experience.
Cons
  • Users feel the lack of in-call coaching and report poor settings management hampers the effectiveness of Zoom Revenue Accelerator.
  • Users find the missing in-call coaching features of Zoom Revenue Accelerator limits its effectiveness and usability during calls.
  • Users express concerns over the expensive pricing of Zoom Revenue Accelerator compared to alternative options available.
  • Users face integration issues with CRM systems, limiting the utility of Zoom Revenue Accelerator in their processes.
  • Users report technical issues like connection problems and crashes, impacting their overall experience with Zoom Revenue Accelerator.

What Are Recent G2 Reviews of Zoom Revenue Accelerator?

Level AI

Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth.

Average Rating: 4.6/5.0

Total Reviews: 214

How Do G2 Users Rate Level AI?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.9/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.9/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Level AI?

  • Seller: Level AI
  • Year Founded: 2018
  • HQ Location: Mountain View, US
  • LinkedIn® Page: www.linkedin.com
    221 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst, Supervisor
  • Top Industries: Consumer Services, Food & Beverages
  • Company Size: 56% Medium, 33% Large

What Do G2 Reviewers Say About Level AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Level AI, enjoying straightforward setup and effective communication features.
  • Users value the helpful support of Level AI, enhancing team collaboration and improving agent-customer interactions effectively.
  • Users recognize the efficiency of Level AI, appreciating its reliable performance and ease of use in evaluations.
  • Users commend the accuracy of Level AI for its reliable and efficient real-time interaction capturing across multiple channels.
  • Users value the modern and interactive user interface of Level AI, enhancing communication and usability significantly.
Cons
  • Users have experienced issues with inaccuracy in transcripts and scoring, impacting the reliability of Level AI.
  • Users experience slow performance at times, with lag in real-time assist impacting their overall experience.
  • Users experience accuracy issues with transcripts and AI scores, impacting the reliability of Level AI.
  • Users face issues with AI inaccuracy, leading to incorrect scoring and difficulties in understanding call nuances.
  • Users experience inconsistent translation accuracy with Level AI, necessitating manual review for reliable results.

What Are Recent G2 Reviews of Level AI?

What Are G2 Users Discussing About Level AI?

Prodigal

Prodigal is an ecosystem of AI agents for every critical job in consumer finance, starting with loan servicing and collections. Some agents handle customer conversations end to end, across voice, SMS, email and web chat. Others work alongside your human team: guiding them in real time on live calls, writing the account notes afterward, and reviewing every conversation for QA and compliance, so coaching is based on what actually happened. Every agent draws on knowledge encoded from 1bn+ consumer finance interactions. Banks, lenders and servicers, and the agencies and law firms that work with them, use Prodigal because its agents arrive already knowing their customers, their business and the regulations around every conversation. Founded in 2018 and headquartered in Mountain View, California, Prodigal works with 100+ customers and is backed by Accel, Menlo Ventures and Y Combinator. Prodigal is SOC 2 verified, PCI compliant across every product, IRS 1075 compliant and FedRAMP compliant.

Average Rating: 4.9/5.0

Total Reviews: 55

How Do G2 Users Rate Prodigal?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 9.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.9/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Prodigal?

  • Seller: Prodigal
  • Year Founded: 2018
  • HQ Location: Mountain View, US
  • LinkedIn® Page: www.linkedin.com
    100 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Consumer Services
  • Company Size: 64% Medium, 20% Small

What Do G2 Reviewers Say About Prodigal?

AI-generated summary from verified user reviews

Pros
  • Users commend Prodigal for its impressive accuracy, which streamlines communication and boosts overall productivity significantly.
  • Users value Agent Management in Prodigal for its accuracy and efficiency, enhancing productivity and streamlining workflows.
  • Users value Prodigal's top-notch customer support, enhancing their experience with prompt and effective assistance.
  • Users appreciate the ease of use of Prodigal, allowing for seamless transitions and efficient workflows right from the start.
  • Users commend the easy setup of Prodigal, enabling seamless transition and immediate productivity without downtime.
Cons
  • Users experience accuracy issues with Prodigal, needing to verify extra content for correctness before usage.
  • Users find inaccuracy in Prodigal, needing to verify outputs due to unnecessary additional content.
  • Users find that Prodigal occasionally provides inaccurate data analysis, necessitating careful verification of output before use.

What Are Recent G2 Reviews of Prodigal?

What Are G2 Users Discussing About Prodigal?

Sprinklr Service

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions. Key Features Omnichannel Contact Center: Maintain a single, context-rich conversation across 30+ voice, social, and digital channels, with channel-less service as customers move between touchpoints AI-Powered Routing: Sprinklr AI automatically classifies incoming queries by intent, urgency, and sentiment, auto-prioritizes critical issues, and routes them to the best-suited agent. Sprinklr's Conversational AI Agents and Chatbots: Deploy Sprinklr AI Agents to automate routine tasks, handle FAQs, and power AI-driven IVR and bot automation in your brand voice. Agent Copilot: Empower agents with AI-driven guidance that surfaces potential resolutions, summarizes cases, suggests replies, and automates post-call tasks to cut average handle time. Live Chat and Messaging: Deliver real-time support with co-browsing and video commerce on your website and mobile apps. Channel-less Service: Enable seamless conversations even as customers move from one channel to another, keeping full context intact throughout the journey. Knowledge Management and Self-service: Power self-service and knowledge bases to reduce service costs and deflect routine queries. Workforce Management: Support agent scheduling, adherence, and forecasting for efficient contact center operations. Comprehensive Channel Suite: Includes Inbound and Outbound Contact Center, Social Customer Service across 25+ social channels, Live Chat with co-browsing and video commerce, and Sprinklr VoiceConnect for carrier-grade voice. Real-time Supervisor and Admin Tools: Monitor agent performance in real time, deliver targeted coaching, and easily manage workflows, channels, and operations with minimal overhead. AI-powered Quality and Coaching: Sprinklr AI scores 100% of interactions, ensures compliance, and enables real-time coaching for continuous improvement. Enterprise Integrations: Connects with CRM and ticketing systems (Salesforce, Dynamics 365, Jira, etc.), voice and messaging platforms (Twilio, Ozonetel, CloudTalk), and more, with a robust API layer and Marketplace connectors. Recognized leader: Named a Strong Performer in The Forrester Wave: Contact-Center-As-A-Service Platforms, Q2 2025, a Leader in The Forrester Wave: Conversational AI For Customer Service, Q2 2024, Digital Customer Interaction Solutions, Q2 2024, and recognized as a Contact Center Leader by G2.

Average Rating: 4.3/5.0

Total Reviews: 702

How Do G2 Users Rate Sprinklr Service?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 6.2/10 (Category avg: 8.6/10)
  • Customer Scoring: 6.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 6.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Sprinklr Service?

  • Seller: Sprinklr
  • Company Website:
  • Year Founded: 2009
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    9,888 employees on LinkedIn®
  • Ownership: NYSE: CXM

Who Uses This Product?

  • Who Uses This: Social Media Manager, Community Manager
  • Top Industries: Consumer Services, Marketing and Advertising
  • Company Size: 41% Large, 31% Medium

What Do G2 Reviewers Say About Sprinklr Service?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Sprinklr Service, finding it simple and powerful for enhancing customer experience.
  • Users value the user-friendly interface of Sprinklr Service, simplifying social media management with customizable features and convenience.
  • Users value the comprehensive services offered by Sprinklr, appreciating the seamless integration and professional support from the team.
  • Users value the efficiency of Sprinklr Service, seamlessly managing multiple channels within a single interface.
  • Users commend the excellent customer support of Sprinklr Service, highlighting its responsiveness and commitment to enhancing user experience.
Cons
  • Users note the complexity of Sprinklr Service can hinder adoption, especially during initial setup and for smaller brands.
  • Users experience a steep learning curve with Sprinklr Service, requiring significant training for effective usage.
  • Users note missing features in Sprinklr Service, requiring native posting and affecting overall workflow efficiency.
  • Users experience slow loading times in Sprinklr Service, impacting efficiency while fetching keywords and creating cases.
  • Users find the steep learning curve of Sprinklr Service challenging, requiring extensive training and support to navigate effectively.

What Are Recent G2 Reviews of Sprinklr Service?

evaluagent

evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers.

Average Rating: 4.5/5.0

Total Reviews: 443

How Do G2 Users Rate evaluagent?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.9/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind evaluagent?

  • Seller: EvaluAgent
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Middlesbrough, GB
  • LinkedIn® Page: www.linkedin.com
    51 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Ambassador, Quality Assurance Manager
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 64% Medium, 18% Large

What Do G2 Reviewers Say About evaluagent?

AI-generated summary from verified user reviews

Pros
  • Users find EvaluAgent's ease of use invaluable, allowing for efficient evaluations and constructive feedback in operations.
  • Users find Evalu-Agent easy to use and appreciate its reliability for providing constructive feedback in evaluations.
  • Users praise the user-friendly interface of EvaluAgent, making feedback navigation and performance tracking seamless and efficient.
  • Users value the easy-to-use interface of Evaluagent, which enhances efficiency and feedback effectiveness in evaluations.
  • Users find EvaluAgent's navigation ease exceptional, allowing for clear and efficient access to feedback and performance data.
Cons
  • Users note the lack of essential features in Evaluagent, particularly missing messaging tools and inefficient interface design.
  • Users experience layout issues with EvaluAgent, as the interface feels clunky and navigation is often inconvenient.
  • Users find the interface not intuitive, requiring extra clicks and complicating the navigation of data points.
  • Users face a steep learning curve with EvaluAgent due to its complex interface and navigation challenges.
  • Users find the complexity of EvaluAgent overwhelming due to its numerous options and navigation challenges.

What Are Recent G2 Reviews of evaluagent?

What Are G2 Users Discussing About evaluagent?

LivePerson

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

Average Rating: 4.3/5.0

Total Reviews: 185

How Do G2 Users Rate LivePerson?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 7.9/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.8/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind LivePerson?

  • Seller: LivePerson
  • Company Website:
  • Year Founded: 1995
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    1,181 employees on LinkedIn®
  • Ownership: NASDAQ: LPSN

Who Uses This Product?

  • Top Industries: Internet, Retail
  • Company Size: 43% Medium, 32% Large

What Do G2 Reviewers Say About LivePerson?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the powerful automation features of LivePerson, enhancing customer engagement and service efficiency.
  • Users appreciate the ease of use of LivePerson, highlighting its simple setup and efficient automation features.
  • Users appreciate the automation features of LivePerson, enhancing customer engagement with efficiency and ease.
  • Users appreciate the automation features of LivePerson, enhancing customer engagement and streamlining support processes efficiently.
  • Users appreciate the efficiency of LivePerson, enhancing customer engagement with seamless automation and support.
Cons
  • Users find the steep learning curve of LivePerson challenging, especially during initial setup and optimization.
  • Users find the complexity of LivePerson challenging, particularly for newcomers and advanced feature utilization.
  • Users find the steep learning curve of LivePerson daunting, making initial setup and optimization challenging.
  • Users find LivePerson expensive, facing challenges with billing, contracts, and budgeting due to price escalations.
  • Users feel that LivePerson has a slow rollout of AI features compared to competitors, impacting usability and reliability.

What Are Recent G2 Reviews of LivePerson?

MaestroQA

MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro

Average Rating: 4.8/5.0

Total Reviews: 312

How Do G2 Users Rate MaestroQA?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 6.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind MaestroQA?

Who Uses This Product?

  • Who Uses This: Quality Analyst, Teammate
  • Top Industries: Consumer Services, Computer Software
  • Company Size: 54% Medium, 29% Large

What Do G2 Reviewers Say About MaestroQA?

AI-generated summary from verified user reviews

Pros
  • Users highlight the intuitive ease of use of MaestroQA, making it accessible and efficient for all team members.
  • Users value the effective scoring system of MaestroQA, enhancing structured evaluations and actionable feedback for agents.
  • Users value the coaching approach of MaestroQA, transforming quality reviews into effective performance improvement opportunities.
  • Users value the coaching support of MaestroQA for transforming reviews into effective agent development opportunities.
  • Users appreciate the transformative coaching approach of MaestroQA, enhancing agent development through actionable insights.
Cons
  • Users experience usability issues with MaestroQA due to performance lags and a steep learning curve for newcomers.
  • Users feel that missing features like better soft assertions and video tutorials limit MaestroQA's potential.
  • Users find the complexity of implementation in MaestroQA can be challenging and requires careful navigation of features.
  • Users find the steep learning curve of MaestroQA challenging, requiring time and technical skills for effective use.
  • Users experience integration issues with MaestroQA, highlighting cumbersome admin settings and a complex implementation process.

What Are Recent G2 Reviews of MaestroQA?

What Are G2 Users Discussing About MaestroQA?

Proshort

Proshort (https://proshort.ai/) gives sales reps the right answer while the buyer is still talking. Aria, Proshort's AI assistant, joins your Zoom, Google Meet and Microsoft Teams calls and puts the answer, the proof point and the next question on the rep's screen the moment a buyer asks. Only the rep sees it; the buyer sees a normal meeting. Answers come from your own battlecards, docs and won calls. Around the call, Proshort does the work reps usually do by hand: - Before: a one-screen brief per meeting from the CRM record, the invite and past calls - After: notes, recap, follow-up email and CRM fields drafted for the rep - Ask Aria: plain-English answers about any deal, call or contact - Coaching: skill scores from real calls, AI role play and playbooks - Deal agents that read every call and email and write their view back to your CRM Proshort works with Salesforce, HubSpot, Zoom, Google Meet, Microsoft Teams and Slack, and is SOC 2 Type II and ISO 27001 certified and GDPR compliant. Unlike call recorders that report on what happened after the call, Proshort helps reps during it.

Average Rating: 4.6/5.0

Total Reviews: 62

How Do G2 Users Rate Proshort?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.8/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Proshort?

  • Seller: Proshort
  • Company Website:
  • Year Founded: 2022
  • HQ Location: Cupertino, US
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 77% Medium, 19% Small

What Do G2 Reviewers Say About Proshort?

AI-generated summary from verified user reviews

Pros
  • Users commend Proshort for its automated summaries, enhancing engagement and efficiency in customer interactions.
  • Users love the ease of use of Proshort, enhancing engagement and simplifying meeting management with automated summaries.
  • Users find the automated email summaries invaluable for efficient meeting preparation and follow-up analysis.
  • Users highlight the exceptional accuracy of Proshort's call recordings and summaries, enhancing engagement and follow-up efficiency.
  • Users value the efficient call recording of Proshort, enabling seamless engagement and enhanced post-call analysis.
Cons
  • Users find the limited customization options frustrating, especially for diverse roles and complex discussions.
  • Users face call issues with Proshort, including session merging problems and limitations on meeting durations.
  • Users find missing features in Proshort, such as lack of session merging and limited integrations, impacting usability.
  • Users find the summary quality lacking, with issues like missing context and unsynchronized transcripts affecting effectiveness.
  • Users report accuracy issues with Proshort's analysis, impacting the quality assessment of conversations significantly.

What Are Recent G2 Reviews of Proshort?

Infinity Call Tracking

Infinity is the Call Analytics Platform that helps you turn customer conversations into measurable revenue growth by improving demand quality and conversion performance. Most marketing decisions are made using incomplete or low-value signals, because calls and the outcomes behind them aren't captured or used effectively. Infinity fixes that by connecting every customer conversation to the campaign, channel and journey that generated it, then using AI to turn first-party conversation data into signals marketers can act on. That happens through the Infinity Loop – a commercial system, not a product flow: - Capture: connect the call to the campaign, channel and journey that created it. - Signal: use AI to identify what happened in the conversation – the context, the friction and the opportunity it contains. - Prioritise: surface the conversations, patterns and opportunities that matter most to performance. - Activate: feed those signals into advertising, CRM and reporting systems so teams can act on them. Each cycle creates new data that sharpens the next one, so marketing performance keeps improving over time. Infinity works with growth-focused marketing teams across sectors including automotive, financial services, healthcare, insurance, property, retail, travel and utilities, in 75+ countries. The goal throughout: stop wasting budget on the wrong demand, and start converting the demand you already have. Find out more at infinity.co/uk

Average Rating: 4.6/5.0

Total Reviews: 157

How Do G2 Users Rate Infinity Call Tracking?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 7.8/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.9/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Infinity Call Tracking?

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager
  • Top Industries: Leisure, Travel & Tourism, Marketing and Advertising
  • Company Size: 44% Medium, 28% Large

What Do G2 Reviewers Say About Infinity Call Tracking?

AI-generated summary from verified user reviews

Pros
  • Users highlight the excellent customer support of Infinity Call Tracking, appreciating the dedicated team and reliable assistance.
  • Users value the accurate attribution and insights from Infinity Call Tracking, enhancing their marketing effectiveness and campaign optimization.
  • Users value the detailed reporting and analytics in Infinity Call Tracking for optimizing marketing campaigns and tracking conversions.
  • Users value the insightful call data provided by Infinity Call Tracking, enhancing tracking and overall performance.
  • Users value the easy integrations of Infinity Call Tracking, enhancing their marketing analytics and campaign optimization efforts.
Cons
  • Users find the pricing high for Infinity Call Tracking, especially challenging for smaller marketers and businesses.
  • Users experience inaccurate reporting issues, especially with data discrepancies and confusing documentation affecting the setup process.
  • Users find inadequate reporting challenging, struggling with data discrepancies and unclear documentation affecting their experience.
  • Users report call limitations due to local regulations, making usage more complicated and support less accessible.
  • Users find the learning curve steep with Infinity Call Tracking, particularly with locating reports and advanced features.

What Are Recent G2 Reviews of Infinity Call Tracking?

What Are G2 Users Discussing About Infinity Call Tracking?

Sales Interaction Agent

Q for Sales gives revenue teams real-time guidance to eliminate guesswork, accelerate workflows, and win more deals. With the help of Q for Sales, you can capture notes, analyze sales conversations, and understand what motivates buyers to boost seller engagement and effectively coach your team from the customer’s perspective. Built with the entire revenue team in mind. From real-time insights to Voice of the Customer and buyer analytics, Q surfaces actionable insights for every member of the revenue team. Validate messaging, surface the moments that matter, share important meeting clips across teams, and enable your reps to meet buyers in the moment—with better understanding across every meeting and deal. Q for Sales Includes: Q Real-Time: AI-Powered Notetaking and Meeting Insights for Zoom, Teams, & WebEx Meeting Insights: Auto-surface key moments and action items. Analyze buyer sentiment and engagement to identify the topics, content, and moments that matter most to your customer. Deal Insights: Understand the sentiment and engagement of all stakeholders, identify what is needed to move deals forward and accelerate sales execution. Analytics: Voice of customer insights based on verbal, tonal, and visual signals to validate messaging and methodology, identify market trends, gauge confidence, and better understand your buyer. Improve: Micro-Coaching and Seller EQ to inform Reps on their performance, surface coachable moments, and improve conversation skills and empathy based on buyer reactions. Team EQ: Realize the value of training and enablement. Identify lapses in empathy, hesitations, and coachable moments across your team. Track improvement and correlate training to real business outcomes. Sharing: Quickly create and share meeting clips and playlists based on your selection or save time with AI-generated key moments. Sales Coaching: Surface coachable moments based on buyer confusion and concern while gaining new metrics around Rep performance. Realize the value of training and enablement. Team Selling: Get the right people involved in every deal and streamline handoffs. Comment and collaborate directly within the context of specific meetings and deals. Access Controls: Complete or controlled access to Meeting Insights, Deal Insights, and Analytics based on your unique permissions.

Average Rating: 4.3/5.0

Total Reviews: 20

How Do G2 Users Rate Sales Interaction Agent?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 10.0/10 (Category avg: 8.6/10)
  • Customer Scoring: 10.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Sales Interaction Agent?

  • Seller: Uniphore
  • Year Founded: 2008
  • HQ Location: Palo Alto , US
  • LinkedIn® Page: www.linkedin.com
    884 employees on LinkedIn®
  • Ownership: Private
  • Phone: (650) 352-5500

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 40% Medium, 35% Small

What Are Recent G2 Reviews of Sales Interaction Agent?

Mediafly

Mediafly is a modular platform providing revenue enablement solutions for large enterprises. Mediafly’s content management, buyer and partner engagement, account and revenue intelligence, sales readiness, and value selling solutions make up the most comprehensive revenue enablement platform on the market. Mediafly is the only vendor to effectively combine enablement and intelligence in a unified platform. All of our solutions include industry-leading, self-serve analytics. Mediafly is built on top of a revenue BI solution — if you can explain it in words, we can report on it and help you act on it. A lot of solutions trap the data — we want to help you extend its value. That’s how Mediafly uniquely connects enablement with intelligence. Mediafly is used daily by top B2B go-to-market teams to engage buyers, prepare sellers, quantify and communicate value, and continuously optimize sales force performance. Mediafly is trusted by a vast network of sales, marketing, customer success, enablement, and operations professionals at global organizations including Nestlé, ADP, Conagra, Intuit, Heineken, Sealed Air, Sony and NVIDIA. “Mediafly is a good fit for chief revenue officers and chief sales officers in technology, consumer packaged goods (CPG), media, manufacturing, healthcare, and financial services that want to deliver highly engaging, value-focused content to buyers and gain holistic insights into buyer-seller interactions.” The Forrester Wave™: Sales Content Solutions, Q4 2022

Average Rating: 4.4/5.0

Total Reviews: 1,313

How Do G2 Users Rate Mediafly?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.5/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 5.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Mediafly?

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Operations Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Medium, 23% Large

What Do G2 Reviewers Say About Mediafly?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Mediafly, facilitating seamless information sharing and effective sales pitches.
  • Users find mediafly helpful, providing quick insights and excellent customer service from responsive team members.
  • Users appreciate the ease of sharing information with Mediafly, enhancing client engagement and sales presentations.
  • Users appreciate the easy sharing capabilities of Mediafly, enhancing engagement and tracking document interactions effortlessly.
  • Users praise Mediafly for its easy access to data and seamless information sharing across devices.
Cons
  • Users request improvements, highlighting missing features like MS Excel support and customizable dashboards for enhanced analytics.
  • Users struggle with a challenging learning curve, finding the tool clunky and difficult to navigate effectively.
  • Users find the clunky navigation and inconsistent experience with Mediafly frustrating, affecting their overall satisfaction.
  • Users find Mediafly's interface not intuitive, struggling with navigation and a confusing search feature for content.
  • Users experience slow loading times when downloading files, impacting usability, especially when on the go.

What Are Recent G2 Reviews of Mediafly?

Julie Jung
JJ
Researched and written by Julie Jung
Updated February 15, 2026