My account manager, Joe, and the team are very knowledgeable, as well as friendly and supportive whenever we have questions. Over the last few years, we’ve been optimising and improving our processes using the Infinity platform, not only from a marketing perspective, but across sales and aftersales as well. It forms part of our reporting progress and further to that helps the team understand what our customers call for, what they want, and how we're helping them. It helps identify gaps so we can work on fixing these where possible and giving our customers an overall better customer experience. Review collected by and hosted on G2.com.

It can be quite technical at times, and it takes time to organise recharges for our accounts department. However, this isn’t an issue with the platform itself, and Joe is looking into ways to make the process more efficient and easier for me. Review collected by and hosted on G2.com.