G2

Aaron H.

University Studies Abroad Consortium Ambassador

Enterprise (> 1000 emp.)

6/24/2026

"Our Level AI Partnership has been a magical experience!"

4.5/5

What do you like best about Level AI?

AI workers is incredible—it's been a huge help for me. It has saved me so much time to sift through data, identify trends for our customers and internal employees alike. Also, meeting with our TAM weekly and being able to ask Ketan ALL my questions has been a magical experience. The knowledge I gain from those sessions is incredible, and I cannot thank him enough for the support he offers without judging how naive I am in the LAI product. Review collected by and hosted on G2.com.

What do you dislike about Level AI?

Coaching feature hasn't served us as a company very well. There has been slow adoption based on how the coaching feature is set up and the AI options available. It has not been very accurate with how we coach our agents, and it has not been used/adopted. Review collected by and hosted on G2.com.

What problems is Level AI solving and how is that benefiting you?

It is solving WHY our customers are contacting us and HOW we can better service those customers. Identifying trends about who our customers are and what questions they have has been a bit help. Also, the technology keeps getting better with the AI workers and the Auto QA rubrics, which saves time and provides us a much bigger sample size to identify QA trends Review collected by and hosted on G2.com.