I like being able to individualize messages and the mass messaging. There are several features that are great, particularly out-of-office auto-replies, smart messages and scheduled messaging. The motivating notes to keep your inbox clean (aka empty) is very cute and fun. It's fairly easy to use and I don't recall ever needing to reach out for customer support because it's fairly self-explanatory and where it isn't they have videos explaining how to use certain functions. Review collected by and hosted on G2.com.

Something I dislike is when a prospective student tries calling the number that's set for my personal texting line, it doesn't distinguish the call coming into my cell is from/for the Mongoose number. As well as when I return any missed calls from Mongoose, it's coming from my personal cell number, not my personal Mongoose number. Which probably isn't a Mongoose issue, might be a carrier issue, but it would be nice to have a calling feature within the mobile app. (Unsure if the above has been addressed.)

It's a bit inconvenient to have to remove certain people from a team temporarily while sending out a mass text from within a team-shared number, so being able to temporarily mute their notifications rather than removing them from the team would be a nice feature they could improve. Review collected by and hosted on G2.com.