G2

Marcelo L.

employ

Mid-Market (51-1000 emp.)

11/2/2026

Guest users or non-business users of the software, not included in G2 scores.

"Powerful omnichannel AI messaging platform"

5/5

What do you like best about LivePerson?

it effortlessly handles omnichannel conversation, More conversations with the same team reduced our cost per contact. Insights into conversations also helped us identify areas where we hadn’t been providing the best service. The system is very open and easy to integrate , whilst we do have integration with our CRM .it has great documentation for developers and the APIs. it can use our own LLM.it also has advanced conversational AI with intent recognition for complex customer queries. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

There are some fairly complicated parts to the admin section. A few settings can be difficult to find. The admin area and bot builder do provide a lot of functionality so it will take time to get to grips with the more advanced features. More advanced bots and analytics will require some good planning. Some of the more advanced customisations and integrations will require developer or LivePerson services to help set up. This can add extra time and cost. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

Traditional phone channels are slow, costly, and often frustrating. With LivePerson, we can move our conversations online. This means customers can get a quicker response, reduce workload for agents, improve customer satisfaction, and provide greater clarity into customers’ requirements. its real time dashboards, sentiment analysis and robust reporting will help us to get a clear picture of teams performance and customers needs. Review collected by and hosted on G2.com.