Best Conversation Intelligence Software - Page 3

How Many Conversation Intelligence Software Products Does G2 Track?

Total Products under this Category: 250

Category Stats (Sep 2026)

  • Average Rating: 4.63/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Heylee (+5.56%) - Among all products in this category, Heylee recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Conversation Intelligence Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 124,700+ Authentic Reviews
  • 250+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversation Intelligence Software

G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence

Highlighted products: Gong, Fathom, HubSpot Sales Hub, Agentforce Sales (formerly Salesforce Sales Cloud), GTM Studio - Powered by ZoomInfo, Talkdesk, Substrata, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=nooks)

WhatConverts

WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working. Use WhatConverts for call tracking, form tracking, and chat tracking for all leads. For PPC ads, WhatConverts offers keyword call tracking that reveals which campaigns work best. WhatConverts also has robust lead management and lead reporting. It's more than just call tracking software; it's a complete lead tracking, managing and reporting dashboard.

Average Rating: 4.9/5.0

Total Reviews: 319

How Do G2 Users Rate WhatConverts?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.2/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.7/10 (Category avg: 8.7/10)

Who Is the Company Behind WhatConverts?

  • Seller: WhatConverts
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Charlotte, NC
  • Twitter: @whatconverts
    273 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    47 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Construction
  • Company Size: 87% Small, 12% Medium

What Do G2 Reviewers Say About WhatConverts?

AI-generated summary from verified user reviews

Pros
  • Users praise the outstanding customer support from WhatConverts, appreciating quick responses and persistent follow-up on issues.
  • Users value the outstanding customer support from WhatConverts, ensuring swift assistance and issue resolution during integrations.
  • Users appreciate the ease of use of WhatConverts, highlighting its quick setup and intuitive interface for tracking leads.
  • Users value the easy setup of WhatConverts, enabling seamless tracking and integrations without the need for extensive training.
  • Users value the exceptional attribution accuracy provided by WhatConverts, making lead tracking remarkably effective and intuitive.
Cons
  • Users find WhatConverts to be expensive, but believe its high price is justified by its benefits and support.
  • Users experience a learning curve with WhatConverts, especially when transitioning and integrating with other software.
  • Users note integration issues with WhatConverts, seeking more direct connections to various CRMs for better usability.
  • Users desire better lead segmentation and integration features in WhatConverts to enhance usability and analytics.
  • Users find the learning difficulty with the user interface and features to be a challenge for effective usage.

What Are Recent G2 Reviews of WhatConverts?

What Are G2 Users Discussing About WhatConverts?

Zoom Revenue Accelerator

Zoom Revenue Accelerator (ZRA) turns customer interaction into measurable revenue impact by accelerating pipeline, improving forecast accuracy, and helping reps sell like your best. ZRA brings Revenue momentum at every stage of the sales cycle - from prospecting to engagement, through to closing - moves forward faster through connected data, automation, and AI-driven guidance. Powered by agentic AI, Zoom’s adaptive intelligence that not only analyzes but acts, ZRA transforms insights into real-time execution, all so revenue teams can connect, coach, and close with precision and speed

Average Rating: 4.2/5.0

Total Reviews: 32

How Do G2 Users Rate Zoom Revenue Accelerator?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 10.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Zoom Revenue Accelerator?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @zoom
    1,042,714 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 48% Medium, 33% Small

What Do G2 Reviewers Say About Zoom Revenue Accelerator?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Zoom Revenue Accelerator invaluable for streamlining sales engagement and connectivity.
  • Users find the real-time collaboration features of Zoom Revenue Accelerator essential for enhancing teamwork and communication efficiency.
  • Users value the automation features of Zoom Revenue Accelerator, significantly reducing manual effort and enhancing productivity.
  • Users value the streamlined communication offered by Zoom Revenue Accelerator, enhancing both sales presentations and workflows.
  • Users find the ease of use and seamless integration for sales engagement in Zoom Revenue Accelerator invaluable.
Cons
  • Users feel the absence of in-call coaching features significantly limits the effectiveness of Zoom Revenue Accelerator.
  • Users experience call issues including lack of in-call coaching and technical difficulties during video calls.
  • Users find integration issues with smaller CRMs hinder the effectiveness of Zoom Revenue Accelerator.
  • Users find the AI limitations of Zoom Revenue Accelerator restrictive, lacking in-call coaching and poor reporting options.
  • Users feel the cost is too high compared to alternatives, despite the value of a market leader.

What Are Recent G2 Reviews of Zoom Revenue Accelerator?

Grain

Grain is an AI-powered meeting recording tool built to help customer-focused teams understand, organize, and advocate for the needs of their customers. It connects seamlessly to platforms like Zoom, Google Meet, and Microsoft Teams to automate note-taking, record-keeping, and insight capture from every customer conversation. Grain ensures that no important detail, request, or moment of insight is ever lost, helping teams stay aligned and data-driven across every interaction. Conversation Intelligence Grain was designed with mid-market sales teams in mind. Transform everyday customer conversations into actionable revenue drivers by automatically identifying coaching opportunities, capturing key insights, and syncing them directly to your CRM to keep deals moving forward. With built-in automation and smart integration, Grain is free to start, simple to deploy, and cost-effective to scale across your entire organization. Superpower Your AEs Empower your account executives with AI-generated insights that drive results. Automatically update CRM properties, detect winning deal patterns using the “Deals” feature, and close more opportunities with meaningful, contextual data. Generate personalized follow-up emails in one click using meeting context, and instantly sync summaries and conversation details across your entire CRM ecosystem. Change Customer Success Send AI-driven customer feedback directly to sales, product, or leadership with a single click. Use Grain features like “Trackers” and “Ask,” along with MCP to highlight, share, and organize customer sentiment, requests, and milestones, ensuring teams stay aligned on what customers truly care about. Build Better Products Transform real customer conversations into context-informed deliverables including product briefs, roadmaps, and sprint plans. Keep teams connected with automatic Slack updates summarizing insights, next steps, and decisions. Grain helps you build better products and stronger customer relationships, faster.

Average Rating: 4.7/5.0

Total Reviews: 308

How Do G2 Users Rate Grain?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.8/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Grain?

  • Seller: Grain Intelligence
  • Year Founded: 2018
  • HQ Location: San Francisco, US
  • Twitter: @grainhq
    1,984 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    97 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Student, CEO
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 77% Small, 20% Medium

What Do G2 Reviewers Say About Grain?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the high accuracy of Grain's transcriptions, which significantly enhance meeting documentation and follow-up tasks.
  • Users value the seamless CRM integration of Grain, significantly enhancing productivity and saving time in meetings.
  • Users love the customizable templates of Grain, enhancing adaptability and improving organization in client interactions.
  • Users praise Grain for its excellent note-taking abilities, making meetings more efficient and driving accountability effectively.
  • Users value the s seamless integration with HubSpot, greatly enhancing workflow efficiency and saving time on sales calls.
Cons
  • Users report integration issues with Grain, affecting connectivity with other tools like Productboard and CRM systems.
  • Users find the AI inaccuracy in Grain frustrating, limiting their ability to efficiently integrate outputs into projects.
  • Users feel the AI tooling could be better in Grain, limiting integration with other tools and functionality.
  • Users experience call issues that hinder distinguishing between meetings and calls, complicating the user experience.
  • Users find Grain to be expensive, especially for smaller teams needing additional access for viewing and highlights.

What Are Recent G2 Reviews of Grain?

What Are G2 Users Discussing About Grain?

Cresta

Cresta is an AI-native contact center platform that combines the best of AI and human intelligence to turn every customer conversation into a competitive advantage. Our unified platform powers both human and AI agents across voice and digital channels, helping enterprises discover customer insights and behavioral best practices, automate high-volume conversations and inefficient workflows, and empower every team member to work smarter and faster. Built for large, complex enterprises, Cresta unifies real-time guidance, analytics, and automation so leaders can see exactly what is happening in their contact centers and take action with confidence. Teams use Cresta to uncover what top performers do differently, standardize those behaviors across the organization, and continuously improve experiences without adding manual overhead. From accelerating onboarding and reducing average handle time to improving compliance and consistency, Cresta helps transform the contact center from a cost center into a strategic growth engine. With solutions spanning real-time agent assistance, quality management and coaching, conversation intelligence, and omnichannel AI Agents, Cresta helps enterprises save time and money, differentiate the customer experience, and accelerate revenue growth across the entire customer lifecycle. Cresta powers the world's leading customer experiences for brands like United Airlines, NRG, and Cox Communications. Born out of the Stanford AI Lab and led by executives from Google Contact Center AI, Vertex AI, and OpenAI, Cresta is backed by leading investors including Andreessen Horowitz, Sequoia, and Greylock.

Average Rating: 4.3/5.0

Total Reviews: 46

How Do G2 Users Rate Cresta?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 7.5/10 (Category avg: 8.6/10)
  • Customer Scoring: 6.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Cresta?

  • Seller: Cresta
  • Year Founded: 2017
  • HQ Location: San Francisco, CA
  • Twitter: @cresta
    1,406 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    775 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospitality, Leisure, Travel & Tourism
  • Company Size: 43% Medium, 43% Large

What Do G2 Reviewers Say About Cresta?

AI-generated summary from verified user reviews

Pros
  • Users value the call recording feature for providing real-time insights and enhancing productivity through immediate coaching.
  • Users value the ease of use of Cresta, as it simplifies real-time coaching and enhances productivity seamlessly.
  • Users praise Cresta for its AI analytical ability, enhancing productivity through real-time coaching and insightful analysis.
  • Users value the accuracy of Cresta, which effectively analyzes calls and provides insightful feedback.
  • Users praise the AI analytical ability of Cresta, finding it easy to derive insights from telephone calls.
Cons
  • Users note the AI inaccuracy in Cresta's understanding, leading to irrelevant questions and answers during calls.
  • Users face a poor understanding from Cresta's model, making it hard to address caller's intents effectively.
  • Users experience an unclear understanding of caller intent with Cresta, leading to irrelevant question and answer identification.
  • Users face accuracy issues with Cresta, as it often misinterprets caller intent and provides irrelevant responses.
  • Users express concerns about AI dependency, noting it requires significant patience and understanding to utilize effectively.

What Are Recent G2 Reviews of Cresta?

What Are G2 Users Discussing About Cresta?

Airspeed

Airspeed is an AI-native revenue execution platform built for modern B2B revenue teams. Where traditional sales tools stop at surfacing insights — leaving reps to execute manually across disconnected systems — Airspeed's AI agents understand every signal across your calls, emails, and CRM, then take the next best action to move each deal forward. The platform closes the gap between knowing and doing: it surfaces deal risk before pipeline review, keeps CRM data current without a rep touching it, drafts follow-ups ready to send, and coaches every rep with the play that's already won. Built for CROs, sales leaders, RevOps, enablement, customer success, and reps at growing B2B companies, Airspeed gives revenue teams sharper visibility into deal health, more consistent execution, and more time spent actually selling. The primary audience for Airspeed includes sales professionals who are looking to streamline their workflows and enhance their performance through data-driven insights. The software is particularly beneficial for teams that engage in complex sales processes, where understanding customer interactions is crucial for success. By automating the capture and analysis of customer conversations throughout the sales funnel, Airspeed transforms these interactions into reliable CRM data, insights, and workflows, making it easier for teams to manage their pipelines effectively. Key features of Airspeed include an intuitive dashboard that allows users to oversee their sales pipeline, manage follow-ups, and conduct forecasting and deal close analysis. The platform provides win/loss insights that help teams understand the factors influencing their success or failure in closing deals. Additionally, Airspeed offers AI-supported coaching, which can guide sales reps in refining their approaches based on real customer feedback. The configurable AI agents adapt to a team’s specific go-to-market (GTM) strategies, ensuring that the insights generated are relevant and actionable. One of the standout benefits of Airspeed is its ability to significantly reduce the time sales teams spend on administrative tasks. By automating data entry and analysis, sales professionals can focus more on executing deals with confidence. The platform enhances data quality, minimizes manual work, and provides clear visibility into deal health and potential risks. This leads to improved forecasting accuracy, smoother transitions between team members, and a more strategic approach to selling, all driven by genuine customer interactions. Overall, Airspeed empowers sales teams to operate more efficiently and effectively in a competitive B2B landscape.

Average Rating: 4.7/5.0

Total Reviews: 126

How Do G2 Users Rate Airspeed?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Airspeed?

  • Seller: Airspeed
  • Company Website:
  • Year Founded: 2022
  • HQ Location: London, GB
  • Twitter: @GlyphicAI
    99 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 67% Medium, 29% Small

What Do G2 Reviewers Say About Airspeed?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Glyphic, enabling quick adoption and seamless integration into their workflows.
  • Users value Glyphic for its time-saving capabilities, streamlining follow-ups and enhancing overall productivity effortlessly.
  • Users highlight the high accuracy of Glyphic, enabling clear insights and effective follow-ups after every call.
  • Users value Glyphic's seamless integration and AI capabilities, which save hours and enhance sales efficiency.
  • Users value Glyphic for its conversation intelligence and actionable insights, enhancing communication and boosting sales effectiveness.
Cons
  • Users report inaccuracy in transcripts and AI outputs, leading to challenges in reliability and integration with other tools.
  • Users face integration issues with Airspeed due to limited customization and missing features in transcript handling.
  • Users report recording issues with Airspeed, leading to missed follow-ups and reliance on potentially inaccurate transcripts.
  • Users note the inaccuracy of AI sentiment analysis, suggesting improvements may occur with increased usage over time.
  • Users find the automatic tagging complexity of Airspeed somewhat cumbersome, requiring manual confirmation during calls.

What Are Recent G2 Reviews of Airspeed?

Modjo

Modjo is an AI sales workspace and conversation-based sales intelligence solution that helps sales teams capture, analyze, and act on customer interactions to improve sales execution and data accuracy. Modjo automatically captures customer conversations across calls, meetings, and emails, and transforms them into structured, actionable insights. By relying on real interaction data rather than manual reporting, Modjo provides sales teams with a clearer and more reliable view of what is actually happening in their deals, opportunity by opportunity. The platform is designed for B2B sales teams, including sales representatives, sales managers, and revenue operations teams. Modjo supports use cases across the entire sales cycle: meeting preparation, qualification, deal reviews, follow-ups, handovers between teams. Modjo reduces the time salespeople spend on reporting by automating low-value administrative tasks such as conversation summaries, CRM updates, follow-up drafts. This allows teams to focus more on customer engagement, deal strategy, and execution. Modjo integrates directly into existing sales tools and CRM systems, including HubSpot and Salesforce, ensuring adoption without requiring workflow changes. Modjo’s AI analyzes customer conversations to surface key elements such as risks, objections, stakeholder involvement, engagement signals, next steps. These insights help sales teams base decisions on factual data drawn from conversations rather than subjective notes or incomplete CRM fields. The platform includes ready-to-use AI agents designed to support common sales tasks such as meeting preparation, deal analysis, follow-ups, pipeline reviews, account handovers. These agents can also be customized to match a company’s sales methodology and processes. Today, more than 550 companies across Europe, including Doctolib, Bouygues Telecom, Pennylane, and Qonto, use Modjo to improve sales execution, increase data reliability, and support sales teams with conversation-based intelligence throughout the sales cycle.

Average Rating: 4.7/5.0

Total Reviews: 89

How Do G2 Users Rate Modjo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.2/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Modjo?

  • Seller: Modjo
  • Year Founded: 2019
  • HQ Location: Paris, FR
  • Twitter: @Modjo
    46 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    82 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, CEO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 49% Small, 43% Medium

What Do G2 Reviewers Say About Modjo?

AI-generated summary from verified user reviews

Pros
  • Users praise Modjo's time-saving AI summaries, enhancing focus during meetings and improving overall performance in sales and CSM.
  • Users find Modjo's ease of use remarkable, enhancing daily operations and team integration seamlessly.
  • Users value time-saving features of Modjo, enabling them to focus on meetings and boost productivity significantly.
  • Users appreciate the automation features of Modjo, which significantly reduce admin work and enhance customer interactions.
  • Users value the call recording feature of Modjo for enhancing performance and simplifying follow-ups with automatic summaries.
Cons
  • Users find the accuracy issues with Modjo's generated emails can feel unnatural and overly structured.
  • Users suggest improvements in branding and admin interface to enhance the overall user experience with Modjo.
  • Users note the inaccuracy in summaries and the lack of email follow-up suggestions, affecting overall reliability.
  • Users feel the product is expensive, suggesting it could be more affordable despite recognizing its value.
  • Users find the learning curve steep due to abundant insights and rapid feature updates that require constant adaptation.

What Are Recent G2 Reviews of Modjo?

What Are G2 Users Discussing About Modjo?

Allego

Allego is the market-leading revenue enablement platform teams trust and love. Across the customer lifecycle, Allego helps revenue teams close deals, hit their number, and stay aligned through change by making the next best action clear. Learning, content, coaching, digital selling, and secure, practical AI come together in one natively built platform. Guidance appears directly in everyday workflows so reps know what to say, share, and do when it matters most. Organizations that switch to Allego reduce complexity and lower total software costs by consolidating multiple point solutions into one unified system. Allego Learning: Allego embeds learning into the flow of work so skills show up in real opportunities. AI Role Play lets sellers practice their pitch before the live customer call, backed by deal-specific scenarios and instant feedback. Built-in Conversation Intelligence captures buyer interactions, surfaces risks and opportunities, and connects coaching directly to deal performance. Allego Modern Content: Allego makes content easy to manage, personalize, and activate in selling moments. Centrally governed assets are surfaced through AI-powered search and CRM context so reps can quickly find and share what works. Deep analytics tie engagement to pipeline and revenue outcomes, giving marketing and enablement leaders clear proof of impact. Allego Digital Rooms: Allego Digital Rooms create secure, personalized buyer spaces that streamline engagement across the selling process. Reps and buyers collaborate in branded environments that centralize content, communication, and next steps. AI highlights engagement signals and recommends follow-up actions so opportunities maintain momentum and close faster. Allego takes a human-first approach to AI. Secure, practical AI is embedded across workflows to surface next best actions, highlight deal risks, reinforce messaging, and accelerate follow-up. All AI capabilities are grounded in approved content and governed with enterprise controls. Organizations using Allego report measurable impact, including up to 50% shorter sales cycles, 45% higher win rates, and significant reductions in enablement software spend. Allego is recognized as a Leader in the Gartner Magic Quadrant for Revenue Enablement Platforms and ranked #1 on G2 for Ease of Use and Customer Satisfaction. Learn more at www.allego.com

Average Rating: 4.6/5.0

Total Reviews: 692

How Do G2 Users Rate Allego?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.5/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.5/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Allego?

  • Seller: Allego
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Waltham, Massachusetts
  • Twitter: @allegosoftware
    1,043 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    215 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Enablement Manager
  • Top Industries: Financial Services, Computer Software
  • Company Size: 44% Medium, 39% Large

What Do G2 Reviewers Say About Allego?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Allego, facilitating smooth navigation and effective self-practice in training.
  • Users appreciate the supportive guidance from Allego’s team, enhancing comfort and ease of using the platform.
  • Users praise Allego for its excellent customer support that enhances the overall user experience and ease of learning.
  • Users value the intuitive interface of Allego, finding it easy to navigate and engage with content.
  • Users highlight Allego's significant time-saving capabilities, enabling faster insights and efficient training across teams.
Cons
  • Users find the learning curve steep, with a frustrating interface that complicates customizing and editing tasks.
  • Users feel the missing features in Allego limit functionality, such as editing and detailed download permissions.
  • Users find Allego not intuitive, struggling with navigation and logical categorization of resources available.
  • Users find Allego suffers from poor organization, experiencing gaps in content management and outdated information.
  • Users find Allego not user-friendly, as navigating and setting up the platform can be quite challenging and frustrating.

What Are Recent G2 Reviews of Allego?

What Are G2 Users Discussing About Allego?

Puzzel CX Platform

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: * Unifying Processes * Centralising Data * Automating Routine Tasks * Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: * Omnichannel Cloud Contact Centre * Conversational Intelligence to analyse customer interactions and uncover actionable insights * Virtual Agents across - Chat - Email - Voice * Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: * Manual Admin * Improve First-Contact Resolution * Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

Average Rating: 4.6/5.0

Total Reviews: 152

How Do G2 Users Rate Puzzel CX Platform?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Puzzel CX Platform?

  • Seller: Puzzel
  • Company Website:
  • HQ Location: Alna District, Oslo
  • LinkedIn® Page: www.linkedin.com
    343 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Oil & Energy
  • Company Size: 51% Medium, 24% Small

What Do G2 Reviewers Say About Puzzel CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Puzzel CX Platform refreshing, making it simple for new users to operate effectively.
  • Users commend Puzzel CX Platform for its amazing customer support, highlighting quick responses and helpful assistance.
  • Users value the reliable and flexible functionality of Puzzel CX Platform, enhancing operational efficiency in complex environments.
  • Users commend the efficiency of Puzzel CX Platform for streamlining call management and enhancing operational oversight effectively.
  • Users appreciate the user-friendly interface of Puzzel CX Platform, making it simple yet effective for daily operations.
Cons
  • Users note missing features in Puzzel CX Platform, highlighting limitations in data insights and customization options.
  • Users experience limited customization in Puzzel CX, hindering their ability to tailor the platform to specific needs.
  • Users find the complexity of setting up and configuring features a significant hurdle in using Puzzel CX Platform.
  • Users find the reporting capabilities inadequate, requiring external tools for comprehensive data analysis and reporting.
  • Users experience call processing delays and find dialer functionality development lacking, impacting their overall satisfaction.

What Are Recent G2 Reviews of Puzzel CX Platform?

Spiky

Spiky is an AI-powered conversation intelligence platform designed to help sales teams enhance their performance by analyzing customer interactions and providing real-time, actionable insights. This innovative solution focuses on optimizing every sales conversation, integrating seamlessly with popular tools to automate workflows and improve deal outcomes, ultimately driving revenue growth. Targeting sales professionals and teams, Spiky is particularly valuable for organizations that prioritize data-driven decision-making and seek to leverage technology to refine their communication strategies. The platform is well-suited for various use cases, including training new sales representatives, enhancing the performance of existing team members, and ensuring adherence to established sales methodologies. By providing insights that inform and guide sales tactics, Spiky helps teams become more effective during customer interactions. A key feature of Spiky is its real-time feedback mechanism, which delivers instant insights during meetings. Sales representatives benefit from immediate evaluations on critical aspects such as speaking pace, tone, talk-to-listen ratio, and overall engagement levels. This capability allows users to adapt their approach on the fly, maximizing the effectiveness of each call. Additionally, Spiky generates AI-driven summaries that capture essential discussion points and action items, significantly reducing the time spent on note-taking and facilitating quicker follow-ups. Spiky's seamless integration with popular Customer Relationship Management (CRM) systems, including Salesforce, HubSpot, and Zoho, ensures that customer data remains current and accurate. This connectivity minimizes the need for manual data entry, allowing sales teams to concentrate on building relationships rather than administrative tasks. Moreover, the platform supports adherence to established sales methodologies like MEDDPICC, analyzing conversations to identify any missing elements such as budget discussions, decision-makers, and next steps, thereby enhancing the overall sales process. To further support sales effectiveness, Spiky offers personalized AI coaching tailored to individual performance metrics. This feature empowers team members to improve their soft skills, objection handling, and overall sales techniques, fostering a culture of continuous improvement within the organization. By leveraging Spiky's comprehensive suite of tools, sales teams can enhance their performance and drive sustainable revenue growth, making it a valuable asset in today’s competitive sales landscape.

Average Rating: 4.8/5.0

Total Reviews: 133

How Do G2 Users Rate Spiky?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Spiky?

  • Seller: Spiky.ai
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Buffalo, New York
  • Twitter: @spikyAI
    238 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    39 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Spiky?

AI-generated summary from verified user reviews

Pros
  • Users praise Spiky for its exceptional accuracy, delivering detailed results effortlessly from meetings with diverse accents.
  • Users find Spiky very helpful for live coaching and instant feedback, enhancing their meeting effectiveness and skills development.
  • Users value the real-time feedback from Spiky, enhancing their sales calls and team coaching effectively.
  • Users value the time-saving features of Spiky, as it automates notes and follow-ups efficiently during meetings.
  • Users value the effortless note-taking and action item generation by Spiky, enhancing productivity during meetings.
Cons
  • Users experience occasional accuracy issues with transcripts, but find them manageable in their international dealings.
  • Users face issues with AI inaccuracy in Spiky, particularly when multiple speakers are using a single microphone.
  • Users report call limitations with Spiky, including issues with long meeting transcriptions and lack of an Android app.
  • Users are concerned about integration issues with CRM applications, limiting synchronization to deals instead of person records.
  • Users find the missing synchronization features and variable AI summaries limiting for internal meetings and long transcripts.

What Are Recent G2 Reviews of Spiky?

Mihup

Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities. What’s also important is Mihup Interaction Analytics’ ability to recommend approaches to close sales, enhance service delivery, and optimise processes, thanks to a fine-tuned Generative AI model. The flexible underpinning of the platform allows it to quickly introduce features expected in rapidly evolving industries like BFSI, fintech, e-commerce, and travel tech. With end-to-end automation offered out-of-the-box, Mihup Interaction Analytics accelerates insights, quality audit efficiency, and agent performance improvement. In addition, it delivers next best approaches and unified customer context. Get an enterprise-ready solution with customisable insights and dashboards. We help you go live in weeks, not months.

Average Rating: 4.7/5.0

Total Reviews: 67

How Do G2 Users Rate Mihup?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Mihup?

Who Uses This Product?

  • Who Uses This: Quality Analyst
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 59% Medium, 25% Small

What Do G2 Reviewers Say About Mihup?

AI-generated summary from verified user reviews

Pros
  • Users value the accuracy of Mihup, enhancing customer understanding and service quality through efficient analysis.
  • Users find Mihup's platform to be easy to use, enhancing call evaluation and report generation effortlessly.
  • Users appreciate the easy implementation and user-friendly features of Mihup, enhanced by excellent customer support.
  • Users appreciate the proactive customer support from Mihup, enhancing their experience with knowledgeable guidance and assistance.
  • Users commend Mihup for its incredible efficiency, enhancing productivity through seamless interactions and quick, accurate responses.
Cons
  • Users find the user interface issues of Mihup detract from an otherwise smooth and efficient experience.
  • Users find the complexity of setup for Mihup challenging, especially with advanced filters and large datasets.
  • Users find the initial setup time-consuming and suggest improved documentation and communication for better onboarding.
  • Users find the learning curve challenging, requiring time to understand features and customize responses effectively.
  • Users find the poor UI design of Mihup cluttered and challenging, impacting overall experience with the product.

What Are Recent G2 Reviews of Mihup?

Sybill.ai

Sybill exists to stop you losing deals your best rep would have closed. It works because of one thing: every call (bot or invisible or other recorders), email, Slack thread, document, and CRM record your revenue team touches is resolved into one continuously updated record of every deal. On top of that record, the work does itself. The CRM writes itself, correctly: opportunity fields fill in minutes after each call, with links to the exact moment in the conversation each value came from. The deal moves itself: you run the meeting, and Sybill drafts the follow-up in your own voice, updates the CRM, refreshes the deal summary, and queues the tasks, nothing falls through between meetings. And the team improves itself: ask what your top rep does differently and get an answer with citations to real calls from your own org, not generic best practices. There's no implementation project and no cold start. Start free or take a 14-day self-serve trial of the Business plan, out-of-the-box CRM fields work from day one, and recorder migration brings your call history (including Gong) with you.

Average Rating: 4.8/5.0

Total Reviews: 150

How Do G2 Users Rate Sybill.ai?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.0/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Sybill.ai?

  • Seller: Sybill
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Mountain View, US
  • Twitter: @sybill_ai
    81 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, CEO
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 65% Small, 35% Medium

What Do G2 Reviewers Say About Sybill.ai?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Sybill.ai, noting its seamless setup and simple integration with existing systems.
  • Users appreciate the time-saving features of Sybill.ai, enabling focus on calls and enhancing overall productivity.
  • Users value the accuracy of insights provided by Sybill.ai, significantly enhancing decision-making and productivity during calls.
  • Users love the quick call recording feature of Sybill.ai, saving time and improving meeting efficiency.
  • Users appreciate the responsive customer support of Sybill.ai, ensuring quick assistance for all inquiries and issues.
Cons
  • Users face challenges with recording issues, affecting call classification and accuracy of summaries and action items.
  • Users report accuracy issues with Sybill.ai, leading to misidentification of call types and hindered functionality.
  • Users note that call identification issues hinder functionality, affecting the clarity between sales and internal meetings.
  • Users experience inaccuracy in call classification and summary generation, limiting functionality and needing significant edits.
  • Users find the limited features of Sybill.ai restrictive, hindering call identification and actionable insights.

What Are Recent G2 Reviews of Sybill.ai?

Revenue.io

Revenue.io is a Salesforce-native revenue platform that unifies sales engagement, sales dialer, conversation intelligence, sales enablement, revenue intelligence, and real-time coaching in a single system. Unlike standalone tools that sit outside the CRM and sync data back later, Revenue.io operates directly inside Salesforce. Every call, email, meeting, and engagement signal is captured and recorded in the CRM in real time. The platform is designed to improve sales execution while preserving Salesforce as the system of record. Learn more at www.revenue.io.

Average Rating: 4.7/5.0

Total Reviews: 571

How Do G2 Users Rate Revenue.io?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Revenue.io?

  • Seller: Revenue.io
  • Year Founded: 2012
  • HQ Location: Los Angeles, CA
  • Twitter: @revenue_io
    4,277 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    107 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 58% Medium, 22% Small

What Do G2 Reviewers Say About Revenue.io?

AI-generated summary from verified user reviews

Pros
  • Users praise the responsive and friendly customer support of Revenue.io, ensuring issues are resolved quickly and efficiently.
  • Users love the ease of use of Revenue.io, benefiting from seamless integration and intuitive features for better organization.
  • Users appreciate the exceptional support from Revenue.io, highlighting quick, friendly responses that ensure seamless implementation.
  • Users appreciate the easy setup of Revenue.io, backed by exceptional support during the implementation process.
  • Users appreciate the seamless Salesforce integration of Revenue.io, enhancing their workflow and minimizing disruptions during tasks.
Cons
  • Users report call issues like headset disconnections and difficulties locating call history, affecting their experience with Revenue.io.
  • Users suggest enhancements needed for Revenue.io, including more advanced features and improved support communication options.
  • Users find the limited features of Revenue.io, especially in mobile and integrations, to be a drawback.
  • Users experience connection issues with Revenue.io, including dropped calls and unreliable mobile functionality.
  • Users face dialer issues that hinder troubleshooting and tracking of recent calls, impacting workflow efficiency.

What Are Recent G2 Reviews of Revenue.io?

What Are G2 Users Discussing About Revenue.io?

Natterbox

Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success.

Average Rating: 4.4/5.0

Total Reviews: 139

How Do G2 Users Rate Natterbox?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 7.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Natterbox?

  • Seller: Natterbox Limited
  • Company Website:
  • Year Founded: 2010
  • HQ Location: London, England
  • Twitter: @Natterbox
    1,508 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    129 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Salesforce Administrator
  • Top Industries: Financial Services, Staffing and Recruiting
  • Company Size: 59% Medium, 31% Small

What Do G2 Reviewers Say About Natterbox?

AI-generated summary from verified user reviews

Pros
  • Users find Natterbox easy to administrate, enhancing flexibility in call management and supporting evolving business needs.
  • Users praise Natterbox for its exceptional customer support, highlighting helpfulness and effective transition assistance during setup.
  • Users value the seamless Salesforce integration of Natterbox, enhancing productivity with omnichannel capabilities and efficient call management.
  • Users value the seamless CRM integration of Natterbox with Salesforce, enhancing productivity and simplifying call management.
  • Users find Natterbox to be easy to use, allowing for quick administration and seamless integration with Salesforce.
Cons
  • Users experience call limitations with Natterbox, including issues with hold transfers and inadequate support during setup.
  • Users find the AI implementation glitchy and suggest the need for more supportive guidance during transitions.
  • Users report call quality issues with Natterbox, often desiring improvements for a better communication experience.
  • Users face chat functionality issues in Natterbox, such as call transfer and notification problems that hinder usability.
  • Users find the complexity of setup and outdated interface to be overwhelming, hindering initial engagement and usability.

What Are Recent G2 Reviews of Natterbox?

What Are G2 Users Discussing About Natterbox?

Momentum

Momentum is an Revenue Orchestration Platform that listens to your customer and prospect conversations, extracts key insights, and automatically takes action—communicating with your systems and teams in real time. Revenue teams today are drowning in conversations, but 99% of what’s said never makes it into a CRM. Insights get buried in call recordings, manual data entry is inconsistent, and teams operate in silos—leading to missed opportunities, bad handoffs, and slow deal cycles. Momentum fixes this by automating workflows and communication across teams. Our AI Agents analyze calls, emails, and meetings, then push the right information—product feedback, churn risk, competitor mentions, objections, and deal blockers—to the teams that need to know, exactly when they need to know it. No extra tools. No added complexity. Just seamless orchestration between Sales, RevOps, CS, and Product to move faster and win more. With pre-built workflows like automated deal desk approvals, Slack-based deal rooms, and real-time CRM updates, Momentum ensures your teams aren’t just capturing data—they’re acting on it.

Average Rating: 4.6/5.0

Total Reviews: 101

How Do G2 Users Rate Momentum?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Momentum?

  • Seller: Momentum
  • Year Founded: 2020
  • HQ Location: San Francisco, CA
  • Twitter: @dealmomentum
    301 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    32 employees on LinkedIn®
  • Ownership: JSE:MTM

Who Uses This Product?

  • Who Uses This: Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 70% Medium, 20% Large

What Do G2 Reviewers Say About Momentum?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Momentum, enhancing team collaboration and simplifying call management seamlessly.
  • Users value the collaborative and responsive support from Momentum, enhancing their automation and workflow efficiency significantly.
  • Users find that Momentum's automation features significantly enhance productivity and streamline communication during Zoom calls.
  • Users value the seamless integration of Momentum with Zoom and CRMs, enhancing productivity and organizational efficiency.
  • Users commend the excellent customer support of Momentum, simplifying tasks and enhancing collaboration across teams.
Cons
  • Users find the inaccuracy in language support and reporting features limits Momentum’s effectiveness in diverse environments.
  • Users experience performance issues with Momentum, noting glitches and inconsistencies that disrupt overall usability.
  • Users report accuracy issues with Momentum's AI, affecting insights and transcriptions, particularly with accents and languages.
  • Users face call issues with joining meetings and misunderstandings about permissions, affecting overall call experience.
  • Users experience significant data inaccuracies, leading to mismatched calls and less reliable reporting in Momentum.

What Are Recent G2 Reviews of Momentum?

LivePerson

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

Average Rating: 4.3/5.0

Total Reviews: 185

How Do G2 Users Rate LivePerson?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 7.9/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.8/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind LivePerson?

  • Seller: LivePerson
  • Company Website:
  • Year Founded: 1995
  • HQ Location: New York, NY
  • Twitter: @LivePerson
    10,758 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,183 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Internet, Retail
  • Company Size: 43% Medium, 33% Large

What Do G2 Reviewers Say About LivePerson?

AI-generated summary from verified user reviews

Pros
  • Users value the intelligent AI responses of LivePerson, enhancing personalized and engaging customer interactions across various channels.
  • Users value the ease of use of LivePerson, enabling seamless, personalized interactions across multiple communication channels.
  • Users appreciate the intelligent and personalized responses of LivePerson, enhancing engagement across multiple digital channels.
  • Users appreciate the intelligent AI responses of LivePerson, enhancing personalized interactions and valuable insights across channels.
  • Users value the efficiency of LivePerson, benefiting from swift customer engagement and effective communication across channels.
Cons
  • Users often find the learning curve steep, making onboarding challenging for new developers or teams.
  • Users find the complexity of setup for LivePerson daunting, particularly novice users struggling with functionality and performance.
  • Users face a steep learning curve with LivePerson, making initial setup and optimization challenging and time-consuming.
  • Users find LivePerson to be very expensive, with high implementation costs and demands on resources for setup.
  • Users find the missing features, such as email integration and improved reporting, hinder the overall experience with LivePerson.

What Are Recent G2 Reviews of LivePerson?

Julie Jung
JJ
Researched and written by Julie Jung
Updated February 15, 2026