G2

Alicia A.

Director of Revenue Operations

Mid-Market (51-1000 emp.)

8/12/2026

"A Cross-Team Game-Changer for Insights and Sales Coaching"

5/5

What do you like best about Attention?

Attention has really been a game-changer for us cross-departmentally. It allows our sellers to stay focused on what they do best- selling- while giving other internal teams a powerful way to gather insights directly from customer conversations. Using the AI Super Agent, our teams can quickly pull out product feedback, trends, and insights from calls that can ultimately help us improve our products and the customer experience.

On the sales side, Attention has also been fantastic for providing reps with instant, actionable feedback based on our sales methodology and coaching framework. Reps can see where they're doing well, where they can improve, and get coaching recommendations without having to wait for someone to manually review every call. The scoring also adds a fun, competitive element for the team that helps drive engagement and continuous improvement. Review collected by and hosted on G2.com.

What do you dislike about Attention?

Attention occasionally has trouble identifying the correct opportunity to associate a call with in Salesforce. Thankfully, we don’t have notes automatically syncing to the opportunity, so our reps have the opportunity to verify the suggested record before anything is pushed over. The opportunity-matching logic is also based on custom code, which can take some time to build and maintain as our processes evolve. That said, these are relatively minor challenges, and overall there isn’t much I dislike about Attention. Review collected by and hosted on G2.com.

What problems is Attention solving and how is that benefiting you?

Attention is solving a lot of the lengthy, manual work our reps used to have to complete after customer calls and demos. It automatically provides clear call summaries that can be pushed directly into our CRM, saving reps time while still keeping our data up to date. It also identifies actionable next steps and gives reps a quick and easy way to generate personalized follow-up emails based on the conversation. Ultimately, it allows our reps to spend less time on post-call administrative work and more time actually selling and engaging with customers. Review collected by and hosted on G2.com.