G2

Christine M.

District Sales Coordinator

Information Technology and Services

Mid-Market (51-1000 emp.)

7/23/2026

"Sybill.ai Is a Critical Part of Our Tech Stack"

5/5

What do you like best about Sybill.ai?

Sybill.ai has endless possibilities. The team is constantly improving the platform, and while we initially purchased it in Feb 2024 for call recording and insights, it has become a critical part of our tech stack and—other than our CRM—the hardest tool to operate without. The Ask Sybill function provides so many insights for our business and helps answer questions that were previously hard to quantify. The integrations with Salesforce have improved, and the call summaries are endlessly useful. Review collected by and hosted on G2.com.

What do you dislike about Sybill.ai?

I wish users with a collaborator license could use the Ask Sybill feature more frequently, or that there could be a cheaper license tier than a recorder license for RevOps or other teams where strategic insight is incredibly useful but call recording isn't needed. Review collected by and hosted on G2.com.

What problems is Sybill.ai solving and how is that benefiting you?

It reduces manual entry into the CRM and reporting that used to live in Excel. We can also answer more strategic questions to help guide business decisions, such as "What are the current pain points coming up in client meetings? We use Sybill to help with onboarding. It's easy to surface best practices and good recordings for a new sales employee to review. It's also great for training and coaching conversations for leadership. Review collected by and hosted on G2.com.