I like that I can feed Outdoo AI a document, run scenarios, and have it reference the document. I like getting grades for the call scenarios and being able to go straight to that point in the recording to hear what the agent actually said, so I can bonify the coaching the tool gives them myself. I also like that I can program it to remind agents to do the call scenarios, group them together in a blitz, and know when they’ve done them. It avoids having to repeat the same conversation with representatives multiple times and gives them standardized feedback. The initial setup was relatively easy. Review collected by and hosted on G2.com.
I find the menus aren’t intuitive. I have to hover over items to figure out where to go, and I’m constantly asking my Outdoo AI contact to remind me where to go and what to do. Bigger icons with text labels that jump off the page would help. Review collected by and hosted on G2.com.
Thanks for the detailed review. We’re pleased Outdoo AI is reducing repetitive coaching conversations while helping you track and standardize agent practice. We hear you on the navigation challenges and appreciate the specific suggestions for making key actions easier to find. We’ll share your feedback with the product team.