What I like most is how easy it is to use, along with the scorecards and Claude MCP. I also really appreciate that the founding team replies to emails and is willing to hop on calls when needed.

As someone focused on enablement and learning design, Grain saves me hours every week. The auto-transcription means I stop taking notes in client calls and actually listen. I use clips and stories to share real customer moments with my team - turning conversations into coaching content without any extra editing. The search across transcripts is underrated; being able to find what a customer actually said weeks ago changes how I build programs.

Easy to use, very good recording, ability to create short chunks of the call and share them