G2

andré P.

WEB DEVELOPER

Computer Software

Small-Business (50 or fewer emp.)

10/17/2025

"Reliable Voice Intelligence Platform That Enhances Customer Experience and Insights"

5/5

What do you like best about Mihup?

What I like most about Mihup is its accuracy and clarity in speech analytics. The platform makes it incredibly easy to understand customer interactions at scale, with dashboards that are both clean and insightful. It’s straightforward to set up, and the AI-driven analysis delivers actionable insights almost instantly. The customer support team is proactive and knowledgeable, helping us fine-tune models to our specific use cases. Mihup also integrates well with our existing call systems and CRM tools, which keeps everything connected and consistent. Review collected by and hosted on G2.com.

What do you dislike about Mihup?

While Mihup performs very well overall, the initial configuration for large datasets can take some time, especially when aligning data formats from different sources. Some of the more advanced analytics settings could also be made a bit more intuitive. That said, once everything is configured, the system runs smoothly with minimal manual effort. Review collected by and hosted on G2.com.

What problems is Mihup solving and how is that benefiting you?

Mihup helps us automatically analyze customer conversations, identify sentiment, and detect trends that would be impossible to catch manually. It has drastically reduced QA time and improved agent performance, since managers can now focus on specific issues highlighted by the system instead of reviewing random samples. The real-time feedback and insights have also improved customer satisfaction and helped us make data-driven decisions in our communication strategy. Review collected by and hosted on G2.com.