G2

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

5/5/2022

"Very capable, consistently improving platform for Helpdesk, CRM, and communications with customers!"

4.5/5

What do you like best about Kustomer?

Kustomer has a lot of interesting gems and functionality that you can leverage. As I've learned and grown as an administrator, I've unlocked all sorts of functionality for our organization.

The "timeline" approach to your relationship with customers is extremely helpful, and you can build insight cards, automations, etc. to custom fit the behaviors for our business needs.

I'm able to deploy many changes and support business initiatives faster through our Kustomer instance than I would be able to if I was relying on engineering or other development resources.

We're well supported by the Support and Success teams at Kustomer, so excellent help is never far away. Review collected by and hosted on G2.com.

What do you dislike about Kustomer?

Branding, honestly. It is really challenging to have conversations talking about Customers and Kustomer in the same sentence!

There is also a bit of a learning curve to getting "fast" and "facile" on the platform. It is very much worth it, and the documentation goes deep.

That said, there's far more customization for low/no-code person like myself as opposed to other platforms (Hubspot, for example). Review collected by and hosted on G2.com.

Recommendations to others considering Kustomer:

If you want to do more than "close tickets", this is the way. Review collected by and hosted on G2.com.

What problems is Kustomer solving and how is that benefiting you?

I've been able to draw data relationships in Kustomer that have been challenging to realize in other platforms.

Our agents have at-a-glance access to all of the previous interactions, orders, etc. with a customer and can quickly access any other data platform that isn't directly integrated through custom insight panels and cards.

We've been able to consolidate certain resources to "surface" or be "memorialized" in Kustomer and cut down on tab-switching and time-to-solve. Review collected by and hosted on G2.com.