Kustomer Features

As reported in 82 Kustomer reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 168 Kustomer reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 123 Kustomer reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 119 Kustomer reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality

Based on 155 Kustomer reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 155 Kustomer reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Allows business to edit conversations to meet the unique needs of one's business.

Gives users the ability to update systems, like CRM, based on conversations.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

Based on 184 Kustomer reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 187 Kustomer reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 190 Kustomer reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

Based on 183 Kustomer reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply

Based on 162 Kustomer reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs)

Based on 181 Kustomer reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 182 Kustomer reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

Based on 182 Kustomer reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Based on 165 Kustomer reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 188 Kustomer reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 164 Kustomer reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live

Based on 162 Kustomer reviews and verified by the G2 Product R&D team. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Based on 151 Kustomer reviews. Make and receive calls directly in the application. Track and record calls for analysis.

Provides a repository of information that can be used by those seeking support. 90 reviewers of Kustomer have provided feedback on this feature.

As reported in 87 Kustomer reviews. Makes articles in the knowledge base searchable on the web.

As reported in 68 Kustomer reviews. Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices 51 reviewers of Kustomer have provided feedback on this feature.

Based on 55 Kustomer reviews. Gives the user targeted, personalized results based on their activity or preferences

Based on 59 Kustomer reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Based on 59 Kustomer reviews. Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 53 Kustomer reviews.

Based on 57 Kustomer reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Based on 156 Kustomer reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 174 Kustomer reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 144 Kustomer reviews and verified by the G2 Product R&D team. Sends automated emails to further engage clients and potential clients.

Based on 134 Kustomer reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 84 Kustomer reviews.

Based on 168 Kustomer reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 153 Kustomer reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

As reported in 90 Kustomer reviews. Enables employees to denote potential customers.

Based on 152 Kustomer reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 157 Kustomer reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 174 Kustomer reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

As reported in 40 Kustomer reviews. Scours various channels for brand mentions to proactively seek reparative communications.

Creates and assigns support tickets, scheduling them in a timely manner. This feature was mentioned in 44 Kustomer reviews.

Allows administrators to create templated responses to frequently asked questions. 45 reviewers of Kustomer have provided feedback on this feature.

As reported in 45 Kustomer reviews. Ability to connect agents with customers through Live Chat.

As reported in 42 Kustomer reviews. Connects employees with customers through a social media solution.

Ability to connect agents with customers through email. 42 reviewers of Kustomer have provided feedback on this feature.

Based on 41 Kustomer reviews. Connects employees with customers through a calling solution.

Ability to connect agents with customers through text message solution. 41 reviewers of Kustomer have provided feedback on this feature.

Provides opportunity for customers to give feedback through a survey. 42 reviewers of Kustomer have provided feedback on this feature.

Based on 45 Kustomer reviews. Enables administrators to create customized reports reflecting customer satisfaction.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service. This feature was mentioned in 40 Kustomer reviews.

Based on 43 Kustomer reviews. Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Provides personalized responses to interlocator based on segmentation or past responses.

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Can have a natural, human-like conversation with an interlocator.

Based on 184 Kustomer reviews. Identifies the customer and personalizes interaction at every touchpoint.

Allows multiple related channels to interact at once to reduce transfers. 179 reviewers of Kustomer have provided feedback on this feature.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history. 165 reviewers of Kustomer have provided feedback on this feature.

Provides features for sending outbound messages to engage customers through proactive support. 86 reviewers of Kustomer have provided feedback on this feature.

Based on 162 Kustomer reviews. Can route contacts to agents the customer has worked with before.

As reported in 177 Kustomer reviews. Provides features for escalating conversations to the appropriate agent.

As reported in 154 Kustomer reviews. Maintains a transcript of conversations from all channels.

Enables customers to resolve queries or issues without the assistance of an agent. This feature was mentioned in 89 Kustomer reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

As reported in 49 Kustomer reviews. Allows users to generate text based on a text prompt.

As reported in 49 Kustomer reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 43 Kustomer reviews.

Based on 43 Kustomer reviews. Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs. This feature was mentioned in 42 Kustomer reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 34 Kustomer reviews.

Based on 23 Kustomer reviews. Allows users to generate text based on a text prompt.

As reported in 23 Kustomer reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 54 Kustomer reviews.

Condenses long documents or text into a brief summary. 54 reviewers of Kustomer have provided feedback on this feature.

Allows users to generate text based on a text prompt. 35 reviewers of Kustomer have provided feedback on this feature.

Condenses long documents or text into a brief summary. This feature was mentioned in 35 Kustomer reviews.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Supports configuration using natural language instructions.

Allows users to customize the tone of agent.

Enables definition of clear security guardrails for agent actions.

Provides support across web, mobile, messaging apps, and other channels.

Allows customization of agent branding, including visual appearance and conversational style.

Equips agents with proactive response capabilities based on predefined triggers.

Facilitates seamless escalation to human employees for complex issues.

Provides analytics and reporting on agent performance and interactions.

Offers agents the ability to maintain contextual awareness across interactions.

Ensures compliance with data privacy and governance requirements.

Automates workflows and actions based on agent responses.

Allows the use of APIs for advanced agent configuration.

Enables interoperability with multiple platforms for unified experiences.

Allows integration with CRM data to ground agent responses in business context.

Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Capability to perform complex tasks without constant human input This feature was mentioned in 21 Kustomer reviews.

As reported in 21 Kustomer reviews. Ability to break down and plan multi-step processes

Works across multiple software systems or databases 21 reviewers of Kustomer have provided feedback on this feature.

Improves performance based on feedback and experience 21 reviewers of Kustomer have provided feedback on this feature.

Engages in human-like conversation for task delegation 21 reviewers of Kustomer have provided feedback on this feature.

Based on 21 Kustomer reviews. Anticipates needs and offers suggestions without prompting

Based on 20 Kustomer reviews. Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input 43 reviewers of Kustomer have provided feedback on this feature.

Engages in human-like conversation for task delegation 43 reviewers of Kustomer have provided feedback on this feature.

Based on 43 Kustomer reviews. Anticipates needs and offers suggestions without prompting