--- title: Kustomer Reviews meta_title: 'Kustomer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 558 reviews by the users' company size, role or industry to find out how Kustomer works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 558 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Kustomer Reviews **Vendor:** Kustomer **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 558 ## About Kustomer Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal. ## Kustomer Pros & Cons **What users like:** - Users find Kustomer's interface **intuitive and user-friendly** , enhancing efficient management of customer information and interactions. (56 reviews) - Users appreciate the **intuitive interface and centralized customer information** in Kustomer, enhancing efficiency and communication. (42 reviews) - Users appreciate the **centralized customer information** in Kustomer, enhancing efficiency and streamlining communication processes. (37 reviews) - Users appreciate the **efficiency** of Kustomer, benefiting from its intuitive interface and seamless integration with other platforms. (30 reviews) - Users highlight the **efficiency of automation** in Kustomer, streamlining tasks and enhancing overall productivity in customer service. (20 reviews) - Users praise Kustomer's **responsive customer support** , enhancing service efficiency and providing a personalized experience. (20 reviews) - Time-saving (20 reviews) - Intuitive (19 reviews) - User Interface (19 reviews) - Users appreciate the **high customization** of Kustomer, enhancing the customer experience and streamlining agent workflows. (18 reviews) **What users dislike:** - Users experience **slow performance** with Kustomer, leading to workflow disruptions and frustrating handling times. (21 reviews) - Users often experience **slow loading** times with Kustomer, hindering fast customer resolution and impacting productivity. (17 reviews) - Users find the **learning curve steep** , with a complex interface that complicates navigation and onboarding. (16 reviews) - Users find Kustomer's **complexity** challenging, especially newcomers, which hinders navigation and requires extensive training. (14 reviews) - Users find Kustomer's interface **not intuitive** , leading to challenges in navigation and longer onboarding times. (13 reviews) - Users note **poor reporting** features in Kustomer, with limited depth and complexity in creating custom reports. (13 reviews) - Steep Learning Curve (13 reviews) - Complex Usability (12 reviews) - Users experience **poor performance** with Kustomer, facing challenges with navigation, training needs, and occasional lags. (12 reviews) - UX Issues (10 reviews) ## Kustomer Reviews ### 1. Powerful with Great Features, But Some Persistent Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Janel F. | Senior Representative II, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Kustomer?** Kustomer has an intuitive interface that makes managing tickets straightforward. I particularly appreciate the dark mode feature, which reduces eye strain during long hours of work. The platform also allows for customization of notification sounds, giving me more control over alerts. Additionally, the undo send feature is very useful, helping prevent errors and providing flexibility when communicating with customers. Overall, these features make the user experience smooth and efficient. **What do you dislike about Kustomer?** There are a few issues that affect productivity. Sometimes, the system shows full capacity (3/3), but only two tickets appear in my inbox. To resolve this, I need to log out and back in, which can unintentionally unassign tickets that are not showing. This interrupts workflow and slows down handling times. Another persistent issue involves text formatting: when copying and pasting paragraphs into the message box, the spacing between paragraphs is lost, requiring manual correction. This also impacts average handle time. I reported this formatting issue last year, but it has not yet been resolved, which is frustrating. **What problems is Kustomer solving and how is that benefiting you?** Kustomer helps streamline customer support by centralizing tickets in one platform, making it easier to manage and respond efficiently. Features like customizable notifications, undo send, and dark mode improve workflow and reduce errors, allowing me to handle customer inquiries more effectively. Despite some persistent issues, the platform ultimately saves time and helps maintain better organization in daily support tasks. ### 2. Kustomer and it's comprehensive usage for effective communication and allocation usage **Rating:** 4.5/5.0 stars **Reviewed by:** Sanjeev J. | Senior Analyst, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Kustomer?** From my team perspective, I like most or best about kustomer is automation and team's work allocation also about the feature that allow us to directly reach out to our customer directly for any further query by using kustomer CRM tool and this also helps us to keep a record and specially easy to understand their UI/UX and navigation. **What do you dislike about Kustomer?** I dislike the kustomer in one way as there are two options reply and notes, and we analyst tend to reply sometime related to customer query and save notes for another team as well which is crucial or information for another team but sometime instead of saving as notes we clicked on reply and important stuff sent to customer which is not relevant to customer yet crucial to team. **What problems is Kustomer solving and how is that benefiting you?** Our team is automating some of the task by using some of the kustomer features as using tags to auto reply to out customer also previously we tend to record the conversational record on excel or datasheet, now we are maintaining under kustomer tabs notes features, which allows us to maintain the data more efficiently also this benefit us to directly download the work by using different filters which is easy to use and time saving also allocations of case management is also done via this which reduce the manual effort by 38%. ### 3. Great solution for Telephone sales. **Rating:** 4.5/5.0 stars **Reviewed by:** Ashutosh D. | Business Development Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Kustomer?** What I like best about Kustomer is its customer-centric approach to service. Unlike traditional ticketing systems that focus on individual support cases, Kustomer organizes everything around the customer themselves. This means that a service agent can see a complete, chronological timeline of all a customer's interactions—emails, chats, social media messages, phone calls, and even past purchases—in a single, unified view. **What do you dislike about Kustomer?** A common complaint is its complexity and steep learning curve, which can be overwhelming for new users or smaller teams. While it offers a wide range of features, this can lead to underutilization and a perception of being "too much" for businesses that don't require its full capabilities. Furthermore, some users have reported issues with slow performance, occasional technical glitches, and a less-than-intuitive interface for certain backend and reporting functions. **What problems is Kustomer solving and how is that benefiting you?** Kustomer is solving the problem of fragmented customer service by providing a single, unified view of the customer. Businesses often struggle with managing customer interactions across multiple channels like email, chat, phone, and social media, which leads to disjointed conversations and a lack of context for agents. Kustomer centralizes all this data into a single timeline, giving agents a complete history of every customer interaction. This helps them to provide faster, more personalized, and more effective support, which in turn leads to higher customer satisfaction and loyalty. ### 4. Reliable CRM with Flexible Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Kustomer?** I like that Kustomer looks nice and is reliable. I also value the custom reports feature, as there are many ways to pull data. **What do you dislike about Kustomer?** There’s so many ways you can pull data, but it’s not clear why the data is so different, or what the settings you choose do. **What problems is Kustomer solving and how is that benefiting you?** I use Kustomer as a CRM to respond to customer emails and SMS, track customer issues, maintain order records, and pull reports for agent metrics. We gain customer insights, but it doesn’t solve tons of problems. ### 5. Fast, Customizable, and Highly Recommendable **Rating:** 4.5/5.0 stars **Reviewed by:** Ivan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Kustomer?** I love how fast Kustomer is, and the level of customization on the searches is excellent. It's a very fast and responsive system. The search with any of the massive amount of custom variables can be very precise. **What do you dislike about Kustomer?** More API levels of access for agents **What problems is Kustomer solving and how is that benefiting you?** Kustomer is our main system for handling customer emails and tickets. It's very fast and responsive, and the customization in searches with various custom variables is excellent. ### 6. Empowers Customer Support with Intuitive Metrics Tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Oluwatimilehin O. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Kustomer?** I like being able to track my progress and see my overall metrics with Kustomer. I enjoy seeing the satisfaction rate of customers, which helps me assess how well we are doing. The initial setup of Kustomer was very easy for my team. **What do you dislike about Kustomer?** n/a **What problems is Kustomer solving and how is that benefiting you?** I use Kustomer to resolve customer queries, track metrics, and respond to customers. I also like being able to track my progress and see customer satisfaction rates. ### 7. Simple, User-Friendly Interface for Finding User Accounts **Rating:** 5.0/5.0 stars **Reviewed by:** Shamyah G. | Customer experience, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Kustomer?** Its user interface makes it simple to find user accounts. **What do you dislike about Kustomer?** Sometimes I run into bugs that make the app load a bit slowly. **What problems is Kustomer solving and how is that benefiting you?** It’s helping the company I work for run very smoothly. ### 8. Highly Customizable CRM with Great Features **Rating:** 4.0/5.0 stars **Reviewed by:** Heather R. | CX Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Kustomer?** I really like Kustomer's mass email/SMS feature, its consolidated customer timelines, and how customizable the platform is. These features are great and help streamline our workflows, allowing us to adapt to ever-changing business needs. Additionally, Kustomer offers better functionality compared to what we had with Gorgias, mainly in terms of its AI capabilities and other features that fit our business needs well. The initial setup was pretty easy, especially since we worked with an implementation team that handled most of the heavy lifting. **What do you dislike about Kustomer?** I think the terms in the platform are a bit confusing- the way that word is used to reference things other than our actual customers. Klasses are also a bit confusing. **What problems is Kustomer solving and how is that benefiting you?** Kustomer offers better functionality and AI features than Gorgias. Its mass email/SMS capability, consolidated customer timelines, and customization streamline workflows and adapt to changing business needs. ### 9. Unified Customer View, Powerful Automation, and Strong Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Zennith Joy A. | Customer Service Represenatative, Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Kustomer?** Kustomer gives agents a unified view of every customer interaction across channels, reduces manual work with automation, integrates well with other systems, and provides strong reporting **What do you dislike about Kustomer?** Some users find it slow, complex to learn, pricey, and its reporting/customization can be hard to use or limited. **What problems is Kustomer solving and how is that benefiting you?** Kustomer solves fragmented customer support by unifying all customer conversations and data into one timeline, automating routing and workflows, and giving agents full context across channels. ### 10. Great for staying connected **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Kustomer?** I love that I can see all of my clients in one place. It's a great way to communicate. I also love that I can send bulk messages. **What do you dislike about Kustomer?** I don't get notifications when I get a message from a client. I have to go in and manually check for messages. **What problems is Kustomer solving and how is that benefiting you?** It is keeping me connected with both my clients and my coworkers. It allows us to communicate well. ### 11. Seamless Experience with Powerful Performance Tracking Stats **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Kustomer?** It's seamless. Has different stats available for tracking performance. **What do you dislike about Kustomer?** Nothing, but there is a glitch where no-comment-surveys don't show the customer who submitted it. It shows in the overall percentage tho. **What problems is Kustomer solving and how is that benefiting you?** Advanced ability to search really old tickets. ### 12. Simplifies Ticketing with a User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Yoel D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Kustomer?** I use Kustomer to create tickets for customer service and I find that it makes ticket creation and resolution easy. I really like the layout because it's simple to navigate. There's also a nice Incontact widget for calls. **What do you dislike about Kustomer?** Nothing so far! Still fairly new to it. **What problems is Kustomer solving and how is that benefiting you?** I use Kustomer to make ticket creation and resolution easy, view orders, and communicate with clients effectively. ### 13. AI-Integrated Features and Easy Macro Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Iheb M. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Kustomer?** Ai integrated features and the possibility to update the macros directly **What do you dislike about Kustomer?** Glitchy sometimes when the data speed is unstable **What problems is Kustomer solving and how is that benefiting you?** integration of the ai directly; ### 14. AI-Powered CRM with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Lora A. | Sr Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Kustomer?** I find Kustomer to be incredibly valuable for our customer service operations due to its AI capabilities. The AI acts as our frontline, efficiently handling phone calls, chats, and emails, which has allowed us to downsize our team and save on payroll costs. This functionality works efficiently, guiding customers through scenarios and saving them, or transferring them to human agents if necessary. The AI is incredibly adept at simulating live agent interactions, making it indispensable for our department's needs. Also, the integration with our knowledge center was key for AI effectiveness, allowing us to train and customize it to fit our specific needs. I'm impressed by the cost-effectiveness of Kustomer as a CRM solution, offering the features we were looking for without excessive costs. We are also utilizing Kustomer alongside Salesforce, with an eventual goal to fully transition to relying solely on Kustomer. Based on these features and benefits, I would be very likely to recommend Kustomer to others. **What do you dislike about Kustomer?** I found setting up Kustomer was not as straightforward as I had anticipated. The process was more challenging, and we needed some one-on-one guidance to correctly set up our specific use cases. Building out workflows was another challenging aspect, where we struggled due to the necessity of relying on a developer. We would like it to be easier for non-developers to create these workflows. Also, the voice communications and IVR features need improvement, as the AI has a long wait time before responding, which requires tweaking for more immediate interaction. Additionally, during the initial phase, the customization and training of the AI required lots of testing and back-and-forth adjustments. The inability to upload all documents to the knowledge center directly, instead having to copy and paste them, was also an inconvenience. **What problems is Kustomer solving and how is that benefiting you?** Kustomer allows us to right size our team by using AI for frontline customer interactions, saving on payroll. It acts like a live agent, handling calls, chats, and emails, only escalating unresolved issues to human agents, aligning with cost-effective CRM solutions. ### 15. KUSTOMER HONEST REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Joana Shane M. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Kustomer?** Kustomer excels at bringing together all customer interactions—across email, chat and phone into a single, comprehensive timeline. This gives agents full context about the concern, helping them deliver personalized and efficient support without jumping between tools. **What do you dislike about Kustomer?** Customer's interface is complex and challenging to navigate, especially for those new to advanced CRM tools. This complexity can lead to a longer onboarding process and may require dedicated training resources. **What problems is Kustomer solving and how is that benefiting you?** Kustomer unifies these channels into a single timeline, providing agents with a complete details of the customer and all their interactions. Without automation, agents spend too much time on repetitive tasks like tagging tickets, routing conversations, and follow-ups. Kustomer includes built-in CRM features so agents have relevant customer data right alongside support tickets. ### 16. Frequent Crashes and Network Errors Undercut an Otherwise Smooth Internal Connection **Rating:** 2.5/5.0 stars **Reviewed by:** Sól R. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Kustomer?** I like that it connects our systems internally with a fluency that is appreciated and streamline. It continuously delivers, I like it best without AI integration **What do you dislike about Kustomer?** It has frequent crashing and network errors outside of Wifi speed that can make work difficult at times **What problems is Kustomer solving and how is that benefiting you?** Integrating our internal tools in a cohesive and uniformed manner ### 17. Kustomer Performance Review: What’s Working, What’s Not **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy G. | Director of Client Engagement, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Kustomer?** One of the strongest aspects of the Kustomer platform is its ability to provide a truly unified view of the customer. By consolidating all interactions—across email, chat, SMS, and social—into a single timeline, it allows our team to quickly understand the full context of a customer's history without toggling between systems. The platform’s powerful automation tools have also helped us streamline repetitive tasks freeing up our team to focus on higher-value interactions. Kustomer has helped us deliver more personalized, efficient, and consistent support experiences. **What do you dislike about Kustomer?** Customizing routing rules required more manual configuration than expected, and we ran into limitations. As a result, we occasionally saw inefficiencies in how work was distributed, leading to delays in response time or uneven workloads across the team. For a platform positioned as a modern, intelligent support solution, we had hoped for more robust and dynamic routing functionality out of the box. We are new to the platform, so still working out the bugs. **What problems is Kustomer solving and how is that benefiting you?** Kustomer has helped us solve several operational challenges within our customer support function. Most notably, it centralizes all customer interactions across multiple channels, phone, email, chat, SMS, into a single, unified timeline. This eliminates the need for agents to toggle between systems and provides a complete view of the customer journey, which improves response quality and speed. It has also streamlined our internal workflows by allowing us to automate basic tasks like tagging, prioritization, and templated replies, which reduces manual effort and supports consistency across interactions. ### 18. Friendly UI and AI Integrations for Better Customer Emails **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Kustomer?** It’s easy to understand thanks to the friendly UI and integrates really well with new AI tools, which help you refine and create the best emails for customers. Also easy to read the performance of the employees. **What do you dislike about Kustomer?** not having something that i don't like to be honest **What problems is Kustomer solving and how is that benefiting you?** Customer questions and team performance ### 19. Centralization and Ease of Use with Kustomer **Rating:** 4.5/5.0 stars **Reviewed by:** Juan O. | Product Automations AI, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Kustomer?** I love how Kustomer centralizes all the information and communications of our clients, which allows the agents' work to be more efficient by having all the channels integrated on the same screen. Features like Worklose, searches, and business rolls are extremely effective and easy to use, which allows for increased productivity. I also appreciate the ability to integrate with other applications, which expands functionality without increasing the workload. **What do you dislike about Kustomer?** I would improve the UX UI so that the events can be used in a better way. **What problems is Kustomer solving and how is that benefiting you?** Kustomer centralizes customer information and communications, reducing the workload of agents by having all channels on one screen. This expands bandwidth without increasing staff and improves customer satisfaction. ### 20. All Customer Interactions in One Easy View **Rating:** 5.0/5.0 stars **Reviewed by:** Hamza E. | customer service associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Kustomer?** what i like most about Kustomer is how it brings all customer interactions into one view , like emails or chat make it easier to understand the customer's history **What do you dislike about Kustomer?** maybe the navigation is a bit hard to learn but after that it's easy **What problems is Kustomer solving and how is that benefiting you?** Kustomer solves the problem of fragmented customer conversations by bringing all support channels into a single timeline. the eliminates the need to switch between tools ### 21. Clean, User-Friendly Interface with Great Personalization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Kustomer?** The interface is clean and user-friendly, and it gives me the chance to personalize it to my preferences. **What do you dislike about Kustomer?** There’s a lack of help topics in languages other than English. **What problems is Kustomer solving and how is that benefiting you?** Kustomer gives a quick, all-around view of all the tickets and customers I’m currently handling, and it provides multiple options within the same workspace. ### 22. Intuitive Interface and Stellar Support, Minor Downtime Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Kustomer?** The customer view is so intuitive and it's easy to integrate with other platforms to see an all-in-one view. My agents like using it and it's made managing different queues incredibly hands off. Main win- their support is incredible! It's user-friendly, but if you can't figure it out, someone will help you. **What do you dislike about Kustomer?** They're on AWS so sometimes the platform goes down in these cases and you're just fully locked out of the platform. There's some quirks to the platform (like all platforms) that make things a little finicky sometimes, but a lot of the quirks I used to have are already fixed! **What problems is Kustomer solving and how is that benefiting you?** Kustomer allows us to approach each customer holistically with a full understanding of who they are, how they interact with our brand, and this allows agents to make quick decisions on how to best support our customers. ### 23. Unified Customer View and Proactive Support **Rating:** 3.5/5.0 stars **Reviewed by:** Andi S. | AI and Enablement, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Kustomer?** Kustomer provides a customer-centric timeline and provides a unified timeline that aggregates all interactions, data, and history in a chronological view, regardless of entry point **What do you dislike about Kustomer?** Their customer service is also superb - No platform is perfect and we always need to anticipate outages at some point, and Kustomer is proactive in identifying those even before we experience the issue on our end. Additionally, the platform is so friendly and uses little to no code at all **What problems is Kustomer solving and how is that benefiting you?** there are some features that are custom-coded and the platform is not compatible with graphQL ### 24. Effortless to Use with Centralized Customer Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Denize P. | Customer Service Representative, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Kustomer?** It’s easy to use, and I love having all customer information centralized in one view. **What do you dislike about Kustomer?** None. My experience with Kustomer has been positive, and I haven’t encountered anything I would consider a drawback. **What problems is Kustomer solving and how is that benefiting you?** By using Kustomer, I am able to handle customer inquiries more efficiently, which has made it easier to keep track of conversations and resolve issues quickly. This has improved my overall workflow and made it simpler to provide better support to customers. ### 25. Perfect for Ecommerce: Easy Setup and Feature-Rich **Rating:** 5.0/5.0 stars **Reviewed by:** Tami B. | Director of Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Kustomer?** Easy to use. works great for ecommerce brands, lots of features, mostly easy admin and set up. **What do you dislike about Kustomer?** I was disappointed with the AI interaction when I reached out to support via email. In the first response, I received a list of troubleshooting steps that I had already attempted, although I hadn't mentioned this in my initial message. Because of this, it ended up taking four emails before I was finally connected with someone who recognized that there was a real issue. **What problems is Kustomer solving and how is that benefiting you?** Live chat, and email support. It's helping us provide fast customer responses. ### 26. Seamless Customer Support with a Unified View **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Kustomer?** I like how it brings all customer interactions into one unified timeline, making support more efficient and personalized. Tried it on multiple brands it it really was so easy to use. **What do you dislike about Kustomer?** There isnt a way to view who left a CSAT or the Ticket it was left on. **What problems is Kustomer solving and how is that benefiting you?** It solves that it makes me cut so many corners rather than go to a specific site to view or create or manually edit something, it using the widgets inside of it it helps me. ### 27. The MOST Flexible Customer Service CRM out there **Rating:** 5.0/5.0 stars **Reviewed by:** Tony S. | Support Platforms Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Kustomer?** Kustomer is extremely flexible. Our entire customer service team relies on Kustomer daily to manage a wide range of both complex and routine business tasks. As our business evolves, new use cases for Kustomer continually emerge. We’re able to quickly identify, refine, and implement these use cases using Kustomer’s built-in systems in ways that are tailored to our operational needs. The platform’s flexibility is one of its biggest strengths. With support for custom React components, robust business rules, and dynamic workflows, we can build nearly anything our team requires. Integrations are straightforward thanks to Kustomer’s workflow engine and support for custom objects, making it easy to connect our systems and scale our operations efficiently. Kustomer's customer service team consistently goes above and beyond. Our account manager, Taylor, is attentive, thoughtful, and deeply committed to our success. She listens closely to our needs, offers practical and impactful recommendations, and ensures we’re leveraging Kustomer to its fullest potential. Taylor regularly checks in with us through scheduled calls to assess how things are going and make sure we’re equipped with the tools and knowledge necessary to support our business. She also plays an essential role in facilitating easy implementations of new products and services, working closely with us every step of the way. **What do you dislike about Kustomer?** Kustomer's AI offerings could be helpful for some businesses but not all. I think you should primarily consider Kustomer for their ability to be flexible in adapting to your business needs moreso than any other Customer Service CRM. **What problems is Kustomer solving and how is that benefiting you?** Kustomer helps us solve critical business challenges by offering exceptional flexibility when it comes to integrations. Whether we’re connecting with internal systems, third-party platforms, or custom tools, Kustomer’s open architecture and API-driven design allow us to seamlessly integrate the solutions we need. This flexibility enables us to automate workflows, consolidate data, and ensure our agents have access to the right information at the right time, without having to leave the platform. As our business grows and evolves, Kustomer’s integration capabilities make it easy to adapt, scale, and support new processes with minimal friction. ### 28. Kustomer is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle L. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Kustomer?** What I like most about Kustomer, it brings all data together into a single, unified timeline. Having this comprehensive perspective allows me to better understand all of the customer and respond to them more efficiently. **What do you dislike about Kustomer?** One issue that the Kustomer had is loading time, it's interfere me to have fast resolution to the customer, particularly when managing a large number of cases. **What problems is Kustomer solving and how is that benefiting you?** Kustomer addresses the challenge of fragemented customer interactions by bringing them together on a single platform. This allows me to respond to my customer more quickly and efficiency. Which in turn enhances customer satisfaction. ### 29. The best tool for a great omnichannel customer success/care operation!!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Diego A. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Kustomer?** I love the replacement of tickets, for conversations, this allows agents to understand perfectly the hole story of a Kustomer. Great reporting tools in order to understand were are the oportunities, and easy way to understand a tipify the conversation to beging continuos improvement proccess all over the organization **What do you dislike about Kustomer?** We couldn´t integrate with Cloudtalk, but we turned to UJET witch overall worked great for us. The reporting tools could have better gadgets, however it works great **Recommendations to others considering Kustomer:** Dont hesitate in changing to Kustomer, it really is amazing!!!!!! **What problems is Kustomer solving and how is that benefiting you?** True omnichannel service, great undestanding of every customer, great reports to enhance the operation. The new chatbots are working really cool, and have improved our FResponseT and FResolutionT ### 30. Great platform overall **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Kustomer?** Kustomer brings all customer interactions into one easy-to-follow timeline, which makes it simple to see the full context of a customer’s history. I also like the automation features — they save time on repetitive tasks and allow agents to focus more on helping customers. **What do you dislike about Kustomer?** The platform can feel a little overwhelming at first because of all the features, and the reporting tools aren’t as intuitive or flexible as they could be. There’s a bit of a learning curve before you feel fully comfortable using it. **What problems is Kustomer solving and how is that benefiting you?** Kustomer helps centralize all customer conversations across chat, email, and other channels into a single platform. This solves the problem of having to switch between multiple systems to track a customer’s history. By giving agents a full timeline of each interaction, it improves response time, reduces miscommunication, and creates a smoother experience for the customer. For our team, this means faster resolutions, better efficiency, and a clearer understanding of each customer’s needs. ### 31. Kustomer: Unified Ticket View **Rating:** 5.0/5.0 stars **Reviewed by:** Joven M. | Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Kustomer?** Kustomer delivers an immediate, unified view of all customer service activity, making it effortless to access current and past support tickets, instantly see the classification (category) of each issue, and review the customer's complete conversation history **What do you dislike about Kustomer?** Kustomer is a completely reliable and highly effective platform that successfully meets all my customer service needs without introducing any technical issues, workflow limitations, or user frustrations **What problems is Kustomer solving and how is that benefiting you?** Kustomer's core value is eliminating the need for agents to jump between systems to find customer information, thereby ensuring that every customer interaction is fast, informed, and personalized. ### 32. Seamless Collaboration with Powerful Notes and Tagging **Rating:** 5.0/5.0 stars **Reviewed by:** Bea N. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Kustomer?** My favorite part is how the notes and tagging features let team members jump in together on complex cases and share information seamlessly. **What do you dislike about Kustomer?** Honestly, when volume spikes or we're dealing with lots of data, the system can get really slow. The lag and occasional outages make it tough for agents to get their work done efficiently. **What problems is Kustomer solving and how is that benefiting you?** It's awesome how easily the platform adapts as your company grows! You can set up custom workflows and add integrations, which makes scaling your support operations a total breeze. ### 33. Innovative and Potential, But with Implementation Challenges **Rating:** 3.5/5.0 stars **Reviewed by:** Gustavo M. | Gerente Servicio al Cliente **Reviewed Date:** February 05, 2026 **What do you like best about Kustomer?** I like the constant innovation that Kustomer presents. In the last 2 years, they have kept their users informed about these innovations. I would say that is the most important thing. **What do you dislike about Kustomer?** I believe that customer service could be improved, especially for companies as clients. I also found the initial setup difficult, as the implementation by the Kustomer staff was poor. **What problems is Kustomer solving and how is that benefiting you?** Facilitate the management and tracking of customer incidents and requests. ### 34. Configurable to meet the needs of your organization and your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Kustomer?** Kustomer has been a really flexible CSM that has been able to bend to the needs of our organization. Setup was quick (our team was live within about two months), maintenance is reasonable (even for a team without formal programmers), and getting support from the Kustomer support team has always been fast. Our instance is customized to contain the data we need. We have connected data for objects like orders and registrations right into Kustomer--and it's easily viewable on the timeline to get a full view of the customer's history. If we ever need to intake a new record type, it's easy to create a new KObject and workflows to connect the data we need. Plus, we can run other custom workflows to automate tasks like customer follow-ups, routing rules, and other out-of-the-box configurations. Communication within Kustomer has been pretty seamless. For our customers, we support omni-channel support from email, chat, sms, voice, and whatsapp; and you can change the channel in the ticket to meet the needs of the customer. For agents, we can leave notes and comments in converstaions and other objects to ask questions and get help--even from departments outside of customer support. Plus, we can create tasks to track and communicate on tasks that require more of a process, like refund requests. Plus, Kustomer is just easier on the eyes than other CRMs I've used in the past. The data is displayed cleanly and modernly, you are able to view as much or as little information about a customer or conversation as your organization needs, and the conversation history is easy to understand and skim. **What do you dislike about Kustomer?** While I wish Kustomer supported more apps to third-party providers, I do think that a lot of the items you would add on from a third-party provider are supported in-house by Kustomer, and they do a good job allowing you to create any custom integrations you would need. The reporting is pretty solid for most basic use-cases for support, but I do wish it could get a little more granular and allow more global filters on custom reports. However, this is not unique to Kustomer--many big-name CRMs are lacking in native reports. **What problems is Kustomer solving and how is that benefiting you?** Kustomer is our CRM provider and handles our ticketing (including hosting our chat), hosts our live Knowledge Base, and hosts our Conversational Assistants and AI Agents. We moved to Kustomer to give us more AI tools to help our customers before they need to be forwarded to a live agent. This is something that Kustomer is still actively working on, but we are starting to see the benefits of AI Agents being involved in our conversations. The other benefit that we get from customer is that once a conversation is routed to a live representative, Kustomer gives that rep the tools they need to assist the customer, including Knowledge Base resources and shortcuts, easy views into the Kustomer's timeline (including past conversations, orders, registrations, and other related objects), and quick ways to reach out for help if required. ### 35. Kustomer: Powerful but Complex **Rating:** 4.0/5.0 stars **Reviewed by:** Jessa S. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Kustomer?** I like that it brings all customer interactions into one timeline, making it easy to see the full history and respond quickly. The automation and integrations, especially with Shopify, save a lot of time and help deliver more personalized support. **What do you dislike about Kustomer?** Kustomer can feel overly complex at times, with a steep learning curve for new users. It can also run slow or glitchy, and the pricing is high for smaller teams who don’t need all the advanced features. **What problems is Kustomer solving and how is that benefiting you?** Kustomer helps me with Customer Self-Service and Live Chat. It unifies support channels in one timeline, making it easier to get quick, consistent answers. ### 36. User-Friendly and Seamless Integration with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mostafa M. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Kustomer?** Kustomer is a very user friendly application, with great customer support it's integrated with other applications like shopify we use it on hourly bases and it was implemented easily with our other applications **What do you dislike about Kustomer?** all great as the application is smart and provides a lot of features **What problems is Kustomer solving and how is that benefiting you?** It's helping with customer's interactions management and order navigation ### 37. Simple, Intuitive, and Well-Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Animation | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Kustomer?** Everything is just simple and make sense **What do you dislike about Kustomer?** slow sometimes but great .. works organized **What problems is Kustomer solving and how is that benefiting you?** quick and easy timelien to foloow and respond to cx ### 38. Effortless and Reliable—A Breeze to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Angeline M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Kustomer?** its ability to provide a unified, 360-degree view of the customer through a single timeline, which is powered by AI and automation **What do you dislike about Kustomer?** low performance and reliability issues, including outages and latency. Other disadvantages include a steep learning curve, a lack of flexibility in its reporting and custom reports, and difficulties with certain integrations and features like social media comment management. **What problems is Kustomer solving and how is that benefiting you?** ragmented customer communication by consolidating all interactions into a single timeline, providing agents with a complete view of customer history. This unified approach, supported by AI-driven automation, benefits businesses by enabling faster response times, more personalized support, and improved agent efficiency. The resulting benefits are increased customer satisfaction, higher team productivity, and the potential for cost savings. ### 39. Kustomer is a great CRM with quick support and high potential. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Kustomer?** There is a lot of customization with Kustomer. Their support is willing to teach us skills that can help us fix needs. The website itself is easy to use and easy to understand. I have enjoyed working with the migration team on various issues and needs. They have been very easy to work with. **What do you dislike about Kustomer?** The implementation process could have been more organized. The team seemed a bit hands off, which caused a lot of concern from our end about whether things were going to be completed within the deadline. There have been various bugs that we have caught during our time using it, and although the support team has been responding to our requests quickly, it still feels that there is a lot of waiting time for issues to get fixed on the backend. **What problems is Kustomer solving and how is that benefiting you?** We needed a new CRM that is budget-friendly, easy to implement, easy to use, and user-friendly. Kustomer has delivered on all of these. ### 40. Kustomer CRM Platform Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Kustomer?** Kustomer has a very customer-centric mindset and experience. The fact that so many different types of communications can be consolidated to a single thread enables agents to be at their best. The ability to customize workflows, queues, business rules, etc. enables us to adapt the software to our needs, rather than adapting business needs to platform capabilities. **What do you dislike about Kustomer?** Kustomer is not the most intuitive or easy to learn. Training is required and SOPs are needed to ensure uniformity. Small occasional performance issues. Reporting limitations- they dont go as deep as other analytics, though it can be customized, again it isn't the easiest. **What problems is Kustomer solving and how is that benefiting you?** Kustomer helps us solve the challenge of managing customer interactions scattered across multiple channels by unifying email, chat, SMS, social, and phone conversations into a single, chronological timeline, giving our team complete context for every customer at a glance. It streamlines workflows through automation, reduces manual tasks, and speeds up response times, enabling agents to focus on high-value interactions instead of repetitive admin work. With integrated data, proactive engagement tools, and AI-powered assistance, it improves efficiency, consistency, and personalization in our support process—ultimately helping us deliver faster, more informed, and more satisfying customer experiences at scale. ### 41. Efficient Patient Management but Lacks CRM Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly G. **Reviewed Date:** August 06, 2025 **What do you like best about Kustomer?** I find Kustomer incredibly convenient for creating patient profiles and consolidating all patient-related information and communications. It enables efficient internal communication with my care concierge team, replacing Slack. The intuitive interface allows me to efficiently search for patients, add documents, and communicate via SMS and email within patient profiles. The search and tagging features are particularly useful for filtering specific patient populations, and the integrated SMS and email capabilities provide transparency for team interactions. **What do you dislike about Kustomer?** I find the inbox system within Kustomer clunky and unintuitive. Creating dedicated inboxes for specific patient profiles is not straightforward, and the process often mistakenly includes unrelated patient profiles due to the tagging system's inefficiencies. I also dislike the limitations within the email and SMS functionalities, particularly the inability to embed videos directly instead of sending them as links, which can be perceived as spam by recipients. Additionally, I wish Kustomer acted more like an integrated CRM that could encompass the capabilities of tools like HubSpot for prospective patient interactions and profile creation. **What problems is Kustomer solving and how is that benefiting you?** I use Kustomer to centralize patient information, streamline communication with my team, and improve visibility into the patient journey, saving time and enhancing workflow efficiency. ### 42. Efficient Customer Info Management, Minor Loading Delays **Rating:** 5.0/5.0 stars **Reviewed by:** nedilyn g. | Customer representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Kustomer?** Kustomer is really helpful since all of the information needed where already filled out most specially if the customer phone number or email is already merged or associated on the phone number. **What do you dislike about Kustomer?** Some it takes time to load but all in all it good. **What problems is Kustomer solving and how is that benefiting you?** It helps me to get some information like kustomer number, name, email and phone number which is needed in every case I handle. ### 43. Intuitive UI with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Faishal W. **Reviewed Date:** January 12, 2026 **What do you like best about Kustomer?** I like the automatic assigning of tickets and the intuitive UI of Kustomer. **What do you dislike about Kustomer?** I don't like how attachment loading is slow. It's frustrating when loading older messages as the screen keeps scrolling back to the newest message, making me have to scroll all over again. **What problems is Kustomer solving and how is that benefiting you?** I use Kustomer for replying to tickets, reviewing warranty claims, solving shipping issues, and handling customer service tasks. ### 44. Effortless Access to Information and Consistently Excellent Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Renalyn B. | Customer service, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Kustomer?** What I find most helpful about Kustomer is that the necessary information is already filled in, making it much easier to access what I need. **What do you dislike about Kustomer?** I have no complaints. I consistently use Kustomer, and it always delivers excellent performance. **What problems is Kustomer solving and how is that benefiting you?** Kustomer has been useful for documenting and managing my interactions with our customers. It helps me keep track of conversations and ensures I can respond effectively. ### 45. Highly Customizable, with Amazing Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Kustomer?** The customer support is by far one of the best parts of using Kustomer. The support team is consistently responsive, helpful, and great at walking us through the platform especially when it comes to understanding more technical features. They’ve made the implementation process and ongoing use much smoother. While the platform has a wide range of features and customization options, it’s the support team that really elevates the overall experience. We use Kustomer daily as a core part of our CX operations. Once set up, it’s fairly intuitive, and the frequency of use keeps our team productive and aligned. **What do you dislike about Kustomer?** Kustomer can be a bit more technical to implement and isn’t as “plug-and-play” as some other platforms we’ve used. Some features take more time and effort to configure, and certain integrations may require internal dev support. From an ease-of-use perspective, there’s a learning curve, especially at the start. But it becomes manageable once everything is in place.The platform is powerful and flexible, just expect a bit more involvement upfront. **What problems is Kustomer solving and how is that benefiting you?** Kustomer helps us keep all customer messages in one place, so our team can respond faster and stay organized. It’s made it easier to track conversations, find order info quickly, and spot common issues. It saves us time and helps us give better support. ### 46. Simple and easy-to-use interface, an excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Diego Andres E. | OPERADOR DEL CENTRO DE ATENCIÓN TELEFÓNICA, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Kustomer?** Its interface is simple and easy to use. **What do you dislike about Kustomer?** At the moment, I don't find any aspect of Kustomer that I dislike. **What problems is Kustomer solving and how is that benefiting you?** It allows me to maintain direct contact with our clients, which contributes to generating a positive experience for them. ### 47. Satisfaction with Kustomer **Rating:** 5.0/5.0 stars **Reviewed by:** Santiago U. | Account General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Kustomer?** The platform is intuitive and easy for agents to use. Furthermore, it integrates efficiently with Power BI (PBI) modules for data integration and decision-making. Kustomer provides comprehensive support that assists throughout any phase of the process, which offers peace of mind when using the tool. **What do you dislike about Kustomer?** I believe the platform has no disadvantages since it allows for building the best package for production deployment, which guarantees 100% benefits. **What problems is Kustomer solving and how is that benefiting you?** It helped us stabilize a banking operation in Colombia by implementing multiskill processes and creating efficient escalation flows through Kustomer, achieving FCR rates above 90%. ### 48. Outstanding Support and Responsiveness **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Kustomer?** The support I get from the team is very good. They are very helpful and responsive! **What do you dislike about Kustomer?** The UI looks pretty cluttered and displays too much information, it's a very busy screen when you're answering customer's questions on their timeline. **What problems is Kustomer solving and how is that benefiting you?** Kustomer helps us respond to our customers via email, contact form, live chat, and Facebook messages. It connects all these channels into one unified place and routes conversations to representatives accordingly. ### 49. Assessment review for Kustomer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Kustomer?** What I like best about Kustomer is how it centralizes customer support conversations across multiple channels—like email, chat, social media—into a single timeline. That makes it way easier for support agents to get the full context of a customer’s issue without jumping between apps. Plus, its CRM features help teams personalize responses and track customer history smoothly, which really boosts the quality of support. **What do you dislike about Kustomer?** The platform can be complex to set up and customize, requiring significant time for onboarding and training. Managing multiple side conversations from different sources can be challenging, making it hard to keep track of communication threads **What problems is Kustomer solving and how is that benefiting you?** Kustomer is solving the problem of fragmented customer service by unifying all customer interactions—whether it’s chat, email, social, or phone—into one seamless timeline. The benefit? Faster, more personalized support that helps resolve issues efficiently and improves the overall customer experience. ### 50. what I like most in kustomer **Rating:** 5.0/5.0 stars **Reviewed by:** Joy Emmanuelle G. | Customer service, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2024 **What do you like best about Kustomer?** What I like most in kustomer is it was easy to use specially in searching for the account of the user that you are assisting **What do you dislike about Kustomer?** none so far since it was very useful I do use it everytime. **What problems is Kustomer solving and how is that benefiting you?** If there are multiple concern you can just go and check the past conversation on custumer account and you will be able to find all the related conversation ## Kustomer Discussions - [Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.](https://www.g2.com/discussions/34159-is-there-a-way-currently-follow-a-customer-in-different-ways-such-as-a-label-so-you-can-sort-your-follows-by-sales-shipping-issues-parts-replacement-follow-up-order-not-to-be-confused-with-the-labeling-of-a-interaction-but-current-interactions-that-) - 1 comment, 1 upvote - [How can we get a ticket ID ?](https://www.g2.com/discussions/34157-how-can-we-get-a-ticket-id) - 1 comment, 1 upvote - [Will my pricing increase if I add additional agents?](https://www.g2.com/discussions/will-my-pricing-increase-if-i-add-additional-agents) - 1 comment, 1 upvote - [What discounts are available?](https://www.g2.com/discussions/what-discounts-are-available) - 1 comment, 1 upvote - [Is your pricing all inclusive? Are there any add-on fees?](https://www.g2.com/discussions/is-your-pricing-all-inclusive-are-there-any-add-on-fees) - 1 comment, 1 upvote - [View Kustomer pricing details and edition comparison](https://www.g2.com/products/kustomer/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+13%3A53%3A20+-0500&secure%5Bsession_id%5D=b2267b83-2a30-4923-9466-4652dc9c560c&secure%5Btoken%5D=3c41c1f89bf7d0052f87865f691e39d3206339db198be5862b83c27c9ed1357a&format=llm_user) ## Kustomer Integrations - [Admin](https://www.g2.com/products/google-admin/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Appbot](https://www.g2.com/products/appbot/reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - [Delighted](https://www.g2.com/products/delighted/reviews) - [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Laivly](https://www.g2.com/products/laivly/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Loop Returns](https://www.g2.com/products/loop-returns/reviews) - [Maestra](https://www.g2.com/products/maestraplatform/reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [OA Mobile CRM](https://www.g2.com/products/oa-mobile-crm/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Onward Checkout+](https://www.g2.com/products/onward-checkout/reviews) - [Ordergroove](https://www.g2.com/products/ordergroove/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Redo Returns & Exchanges](https://www.g2.com/products/redo-returns-exchanges/reviews) - [RingCX](https://www.g2.com/products/ringcx/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [Turo](https://www.g2.com/products/turo/reviews) - [UJET](https://www.g2.com/products/ujet/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zowie](https://www.g2.com/products/zowie/reviews) ## Kustomer Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Kustomer Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)