Top 10 Kustomer Alternatives & Competitors

Top 10 Alternatives to Kustomer Recently Reviewed By G2 Community

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Zendesk for Customer Service
By Zendesk
4.3/5
(6,679)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Kustomer, Zendesk for Customer Service is:
Slower to reach roi
More expensive
Easier to admin
Categories in common with Kustomer:
AI Customer Support Agents
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,720)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Kustomer, Fin by Intercom is:
More expensive
Easier to admin
More usable
Categories in common with Kustomer:
AI Customer Support Agents
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat

Freshdesk
By Freshworks
4.4/5
(3,620)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Kustomer, Freshdesk is:
Easier to admin
More usable
Categories in common with Kustomer:
AI Customer Support Agents
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat
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Gorgias
By Gorgias
4.6/5
(539)
Product Description
Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.
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Reviewers say compared to Kustomer, Gorgias is:
Easier to admin
Easier to do business with
More usable
Categories in common with Kustomer:
AI Customer Support Agents
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat

Dixa
By Dixa
4.2/5
(391)
Product Description
Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.
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Reviewers say compared to Kustomer, Dixa is:
Easier to admin
Easier to do business with
Categories in common with Kustomer:
AI Customer Support Agents
Digital Customer Service Platforms
Conversational Support
Live Chat
Help Desk

Salesforce Service Cloud
By Salesforce
4.4/5
(7,184)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Kustomer, Salesforce Service Cloud is:
More expensive
Easier to admin
Categories in common with Kustomer:
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat
Help Desk

Front
By Front App
4.7/5
(2,406)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to Kustomer, Front is:
Easier to admin
Easier to do business with
More usable
Categories in common with Kustomer:
AI Customer Support Agents
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat

Zoho Desk
By Zoho
4.4/5
(7,215)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to Kustomer, Zoho Desk is:
Easier to admin
More expensive
Categories in common with Kustomer:
AI Customer Support Agents
Digital Customer Service Platforms
Social Customer Service
Live Chat
Help Desk

HubSpot Service Hub
By HubSpot
4.4/5
(2,883)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to Kustomer, HubSpot Service Hub is:
More expensive
Easier to admin
Easier to do business with
Categories in common with Kustomer:
Digital Customer Service Platforms
Conversational Support
Live Chat
Help Desk
Customer Self-Service

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers