Kustomer Reviews & Product Details

I like how Kustomer is clearly and well-organized, which makes handling customer queries easier. The easy organization and clear directions really help streamline my processes. Review collected by and hosted on G2.com.

app crashes sometimes Review collected by and hosted on G2.com.

The customer view is so intuitive and it's easy to integrate with other platforms to see an all-in-one view. My agents like using it and it's made managing different queues incredibly hands off. Main win- their support is incredible! It's user-friendly, but if you can't figure it out, someone will help you. Review collected by and hosted on G2.com.

They're on AWS so sometimes the platform goes down in these cases and you're just fully locked out of the platform. There's some quirks to the platform (like all platforms) that make things a little finicky sometimes, but a lot of the quirks I used to have are already fixed! Review collected by and hosted on G2.com.

Kustomer provides a customer-centric timeline and provides a unified timeline that aggregates all interactions, data, and history in a chronological view, regardless of entry point Review collected by and hosted on G2.com.

Their customer service is also superb - No platform is perfect and we always need to anticipate outages at some point, and Kustomer is proactive in identifying those even before we experience the issue on our end. Additionally, the platform is so friendly and uses little to no code at all Review collected by and hosted on G2.com.

It’s easy to use, and I love having all customer information centralized in one view. Review collected by and hosted on G2.com.

None. My experience with Kustomer has been positive, and I haven’t encountered anything I would consider a drawback. Review collected by and hosted on G2.com.

Easy to use. works great for ecommerce brands, lots of features, mostly easy admin and set up. Review collected by and hosted on G2.com.

I was disappointed with the AI interaction when I reached out to support via email. In the first response, I received a list of troubleshooting steps that I had already attempted, although I hadn't mentioned this in my initial message. Because of this, it ended up taking four emails before I was finally connected with someone who recognized that there was a real issue. Review collected by and hosted on G2.com.

I like how it brings all customer interactions into one unified timeline, making support more efficient and personalized. Tried it on multiple brands it it really was so easy to use. Review collected by and hosted on G2.com.

There isnt a way to view who left a CSAT or the Ticket it was left on. Review collected by and hosted on G2.com.

Kustomer is extremely flexible.

Our entire customer service team relies on Kustomer daily to manage a wide range of both complex and routine business tasks. As our business evolves, new use cases for Kustomer continually emerge. We’re able to quickly identify, refine, and implement these use cases using Kustomer’s built-in systems in ways that are tailored to our operational needs.

The platform’s flexibility is one of its biggest strengths. With support for custom React components, robust business rules, and dynamic workflows, we can build nearly anything our team requires. Integrations are straightforward thanks to Kustomer’s workflow engine and support for custom objects, making it easy to connect our systems and scale our operations efficiently.

Kustomer's customer service team consistently goes above and beyond. Our account manager, Taylor, is attentive, thoughtful, and deeply committed to our success. She listens closely to our needs, offers practical and impactful recommendations, and ensures we’re leveraging Kustomer to its fullest potential. Taylor regularly checks in with us through scheduled calls to assess how things are going and make sure we’re equipped with the tools and knowledge necessary to support our business. She also plays an essential role in facilitating easy implementations of new products and services, working closely with us every step of the way. Review collected by and hosted on G2.com.

Kustomer's AI offerings could be helpful for some businesses but not all.

I think you should primarily consider Kustomer for their ability to be flexible in adapting to your business needs moreso than any other Customer Service CRM. Review collected by and hosted on G2.com.

What I like most about Kustomer, it brings all data together into a single, unified timeline. Having this comprehensive perspective allows me to better understand all of the customer and respond to them more efficiently. Review collected by and hosted on G2.com.

One issue that the Kustomer had is loading time, it's interfere me to have fast resolution to the customer, particularly when managing a large number of cases. Review collected by and hosted on G2.com.

I love the replacement of tickets, for conversations, this allows agents to understand perfectly the whole story of a customer. Great reporting tools in order to understand where are the opportunities, and easy way to understand and typify the conversation to begin continuous improvement process all over the organization. Review collected by and hosted on G2.com.

We couldn't integrate with Cloudtalk, but we turned to UJET which overall worked great for us. The reporting tools could have better gadgets, however it works great. Review collected by and hosted on G2.com.

Kustomer brings all customer interactions into one easy-to-follow timeline, which makes it simple to see the full context of a customer’s history. I also like the automation features — they save time on repetitive tasks and allow agents to focus more on helping customers. Review collected by and hosted on G2.com.

The platform can feel a little overwhelming at first because of all the features, and the reporting tools aren’t as intuitive or flexible as they could be. There’s a bit of a learning curve before you feel fully comfortable using it. Review collected by and hosted on G2.com.