Kustomer Reviews & Product Details

The best part of the Kustomer is that it maintains all our daily records. It keeps track of our availability which in turn helps us work efficiently. Also, the software is very easy to use and implement. Review collected by and hosted on G2.com.

The kustomer shows number of tickets on the home screen when you are working on a single ticket. This sometimes becomes difficult to find the main thread on which we are supposed to respond. Review collected by and hosted on G2.com.

I like how the metrics feature in Kustomer stands out to me. Being able to see stats, real-time customer feedback, and numbers regarding tickets done is really helpful. It also provides raw data and analytics, which is quite valuable. Additionally, the ease of the initial setup is impressive—I'd rate it a swift 10. Review collected by and hosted on G2.com.

NOTHING Review collected by and hosted on G2.com.

Everything being in one timeline, it shows older tickets from the same customer and quite easy to navigate and find older exchanges.

No need to switch tabs as it integrates well with other platforms like shopify for example.

AI features are great as well it can summarize long messages and draft responses based on knowledgebase.

Performance wise it has it's ups and downs with downtimes but nothing to be concerned about, usually works great.

pricing can be a bit on the pricier side depending on the team size and support is alright as well. Not sure about onboarding as I was not involved during that time Review collected by and hosted on G2.com.

The UI isn’t overly simple, and it offers a lot of customization, so it can take quite a while to learn how to navigate it effortlessly.

A few glitches and bugs do slip through from time to time. They’re mostly annoying rather than disruptive, such as notification delays or search filters that take a bit longer to respond.

The reporting is very detailed and powerful, but learning how to build custom reports will also take some time. Review collected by and hosted on G2.com.

I find Kustomer very practical, especially because it allows me to reach out to a large number of customers in a way that wouldn't be possible otherwise. I think it is very user-friendly, which makes my work smoother. I also like how readily available the information about my work KPIs is. Review collected by and hosted on G2.com.

Too much visual noise. I happen to have a pretty big screen, so it is not much of a problem in my day-to-day, but when I have to use my Mac to work, it is very hard to manage conversations with so little space on the customer's profile. Review collected by and hosted on G2.com.

I like the ease of seeing all of my clients on one screen. I love that I can send a bulk message to multiple people. It's a very helpful tool. Review collected by and hosted on G2.com.

I don't get notifications when I get a message from a client. I have to go in and manually check for messages. Review collected by and hosted on G2.com.

I like the ease of access with Kustomer. It creates a smooth transition for communicating with families through multiple platforms, including text, email, and voice. We're able to see it all in one thread as opposed to three different places, which makes it very user-friendly. I also appreciate that it's very user-friendly. Review collected by and hosted on G2.com.

I dislike opening up new threads for families who respond to a message that already has a thread. Review collected by and hosted on G2.com.

i like that it tells me my email count per hour Review collected by and hosted on G2.com.

I dislike that is does not automatically capitalize. Theres no grammer corrections like in outlook. very difficult to navigate. please please have a basic grammer with capitalizing letters that need it automatically. Review collected by and hosted on G2.com.

I like the reporting and the Kustomer AI. Pulling data and pulling knowledge from our Knowledge base comes in clutch. Review collected by and hosted on G2.com.

Keeping track of stats can be tricky, like looking at how much work a person has done day after day. Review collected by and hosted on G2.com.

The interface is clean and user-friendly, and it gives me the chance to personalize it to my preferences. Review collected by and hosted on G2.com.

There’s a lack of help topics in languages other than English. Review collected by and hosted on G2.com.

Kustomer’s greatest strength is its unified customer timeline, which consolidates every interaction across chat, email, and other channels into a single, chronological view. This provides agents with complete context, eliminating the need to switch between platforms and enabling faster, more accurate resolutions.

The platform stands out for its ease of use, seamless integration with existing systems, and smooth implementation process, which allowed our team to adopt it quickly with minimal disruption. Its customer support has been consistently responsive and solution-oriented, ensuring that any inquiries or technical needs are addressed promptly.

With its extensive feature set and high frequency of use, Kustomer has become an essential part of our daily operations—enhancing productivity, collaboration, and the overall customer experience. Review collected by and hosted on G2.com.

What I appreciate about Kustomer is that even areas that could be seen as challenges often present opportunities for growth. As the platform continues to evolve, enhancements in speed, deeper integrations, and expanded automation capabilities could make an already powerful tool even more exceptional. Review collected by and hosted on G2.com.