# Gladly vs Kustomer Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Kustomer excels in its user interface, making it easy to navigate and find user accounts. Users appreciate the platform's ability to create different teams for ticket assignments, which enhances workflow efficiency.
- **Users say** that Gladly stands out for its customer-centric approach, grouping interactions by person rather than case number. This feature allows for seamless follow-ups across different communication channels, which many find invaluable for maintaining customer relationships.
- **According to verified reviews** , Kustomer's setup process is praised for being straightforward, with users noting that the initial onboarding experience is intuitive and user-friendly. This can significantly reduce the time it takes to get teams up and running.
- **Reviewers mention** that Gladly's integration capabilities are a strong point, as it works well with existing setups without requiring extensive modifications. This is particularly beneficial for users who want to avoid heavy coding or complex configurations.
- **G2 reviewers highlight** that while Kustomer has a solid knowledge base feature, Gladly's documentation and interaction tracking are noted as superior, allowing users to document every interaction easily and follow up effectively.
- **Users report** that Kustomer's ticketing system is robust, with features that allow for detailed notes on threads, which enhances collaboration among team members. However, Gladly's user-friendly interface and ease of documenting interactions often lead to higher satisfaction ratings.



| | Gladly | Kustomer | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,111 | 555 | 
| **Largest Market Segment** | Mid-Market (60.8% of reviews) | Mid-Market (66.1% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Gladly

Pros:
- Ease of Use (177 reviews)
- Helpful (122 reviews)

Cons:
- Missing Features (37 reviews)
- Learning Curve (27 reviews)

### Kustomer

Pros:
- Ease of Use (56 reviews)
- Features (42 reviews)

Cons:
- Slow Performance (21 reviews)
- Slow Loading (17 reviews)

---
## Ratings Comparison
| Rating | Gladly | Kustomer | 
|---|---|---|
  | **Meets Requirements** | 9.3 (800 reviews) | 8.9 (409 reviews) | 
  | **Ease of Use** | 9.5 (806 reviews) | 8.8 (424 reviews) | 
  | **Ease of Setup** | 9.3 (320 reviews) | 8.7 (234 reviews) | 
  | **Ease of Admin** | 9.2 (177 reviews) | 8.2 (154 reviews) | 
  | **Quality of Support** | 9.4 (763 reviews) | 9.0 (390 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (177 reviews) | 8.8 (150 reviews) | 
  | **Product Direction (% positive)** | 9.4 (768 reviews) | 8.8 (395 reviews) | 

---
## Pricing

### Gladly

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Kustomer

#### Entry-Level Pricing

Plan: Kustomer Pricing 

Price: Contact Us

Key Features:
- Kustomer AI 

[Learn more about Kustomer](https://www.g2.com/products/kustomer/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.0/10 | 394 |
| **Kustomer** | 8.7/10 | 295 |

#### Ticket and Case Management

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (199 reviews) ✓ Verified | 9.2 (185 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.2 (204 reviews) ✓ Verified | 9.1 (193 reviews) ✓ Verified | 
| **Workflow** | 9.2 (216 reviews) ✓ Verified | 8.9 (197 reviews) ✓ Verified | 
| **Response Automation** | 9.1 (210 reviews) ✓ Verified | 8.9 (188 reviews) ✓ Verified | 
| **SLA Management** | 9.1 (176 reviews) ✓ Verified | 8.9 (165 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 9.2 (199 reviews) ✓ Verified | 8.9 (182 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.3 (199 reviews) ✓ Verified | 9.2 (183 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 9.3 (211 reviews) ✓ Verified | 9.2 (186 reviews) ✓ Verified | 

#### Generative AI

| Feature | Gladly | Kustomer | 
|---|---|---|
| **AI Text Generation** | 8.3 (65 reviews) | 7.9 (53 reviews) | 
| **AI Text Summarization** | 8.5 (66 reviews) | 8.4 (51 reviews) | 

#### Agentic AI - Help Desk

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (30 reviews) | 7.8 (43 reviews) | 
| **Natural Language Interaction** | 8.3 (29 reviews) | 7.9 (43 reviews) | 
| **Proactive Assistance** | 8.3 (28 reviews) | 8.1 (43 reviews) | 

#### Communication Channels

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Customer Portal** | 9.4 (209 reviews) ✓ Verified | 8.9 (166 reviews) ✓ Verified | 
| **Email to Case** | 9.5 (226 reviews) ✓ Verified | 9.3 (196 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.5 (215 reviews) ✓ Verified | 9.1 (168 reviews) ✓ Verified | 
| **Social Integration** | 9.0 (176 reviews) ✓ Verified | 8.5 (166 reviews) ✓ Verified | 
| **Voice** | 9.1 (205 reviews) ✓ Verified | 8.7 (155 reviews) | 

#### Platform

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Mobile User Support** | 8.2 (142 reviews) ✓ Verified | 8.0 (83 reviews) | 
| **Customization ** | 8.6 (253 reviews) ✓ Verified | 8.8 (173 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.2 (156 reviews) ✓ Verified | 9.2 (124 reviews) ✓ Verified | 
| **Integration** | 9.1 (161 reviews) ✓ Verified | 9.0 (129 reviews) ✓ Verified | 
| **Reporting** | 8.7 (160 reviews) ✓ Verified | 8.4 (164 reviews) ✓ Verified | 
| **Dashboards** | 9.2 (158 reviews) ✓ Verified | 8.5 (159 reviews) ✓ Verified | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.0/10 | 468 |
| **Kustomer** | N/A | N/A |

#### Channels

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Voice** | 9.4 (424 reviews) | Not enough data | 
| **Social** | 9.2 (356 reviews) | Not enough data | 
| **Web Chat** | 9.4 (391 reviews) | Not enough data | 
| **Mobile SMS** | 9.2 (386 reviews) | Not enough data | 
| **Email** | 9.5 (427 reviews) | Not enough data | 

#### Generative AI

| Feature | Gladly | Kustomer | 
|---|---|---|
| **AI Text-to-Speech** | 8.6 (146 reviews) | Not enough data | 

#### Functions

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Session Routing** | 9.0 (383 reviews) | Not enough data | 
| **Session Queuing** | 9.1 (389 reviews) | Not enough data | 
| **Concurrent Calling** | 9.1 (368 reviews) | Not enough data | 
| **Speech Analytics** | Feature Not Available | Not enough data | 
| **Auto Dialer** | Feature Not Available | Not enough data | 
| **IVR** | 9.0 (344 reviews) | Not enough data | 
| **Inbound Screen Pop** | 9.0 (376 reviews) | Not enough data | 
| **Persistent Data** | 9.1 (366 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (26 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (26 reviews) | Not enough data | 

#### Administrative

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Session Summary Notes** | 9.4 (394 reviews) | Not enough data | 
| **Administrator Access** | 9.2 (344 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.1 (379 reviews) | Not enough data | 
| **Session Recording** | 9.4 (382 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 9.1 (346 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | N/A | N/A |
| **Kustomer** | N/A | N/A |

#### Responses

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gladly | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.0/10 | 348 |
| **Kustomer** | 8.9/10 | 226 |

#### Conversational Platform

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Personalization** | 8.9 (301 reviews) | 9.0 (187 reviews) | 
| **Omnichannel** | 9.3 (278 reviews) | 9.1 (180 reviews) | 
| **Contextual Engagement** | 9.1 (276 reviews) | 9.1 (166 reviews) | 
| **Proactive Engagement** | 9.3 (248 reviews) | 8.9 (87 reviews) | 

#### Support Automation

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Intelligent Routing** | 9.0 (291 reviews) | 9.0 (162 reviews) | 
| **Seamless Escalation** | 9.1 (284 reviews) | 9.0 (177 reviews) | 
| **Transcripts** | 9.0 (271 reviews) | 9.3 (157 reviews) | 
| **Self-Serve Support** | 9.0 (255 reviews) | 8.6 (89 reviews) | 

#### Generative AI

| Feature | Gladly | Kustomer | 
|---|---|---|
| **AI Text Generation** | 8.6 (108 reviews) | 8.3 (54 reviews) | 
| **AI Text Summarization** | 8.8 (108 reviews) | 8.4 (54 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 8.6/10 | 63 |
| **Kustomer** | N/A | N/A |

#### Customer Support

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Text** | 8.7 (57 reviews) | Not enough data | 
| **Speech** | 8.4 (53 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (54 reviews) | Not enough data | 

#### Automation

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Ticket Resolution** | 8.6 (53 reviews) | Not enough data | 
| **Customization** | 8.8 (56 reviews) | Not enough data | 
| **Intelligent Routing** | 8.8 (55 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Learning** | 8.5 (54 reviews) | Not enough data | 
| **Language** | Feature Not Available | Not enough data | 
| **Conversational AI** | 8.5 (56 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.0/10 | 447 |
| **Kustomer** | 8.4/10 | 254 |

#### Generative AI

| Feature | Gladly | Kustomer | 
|---|---|---|
| **AI Text Generation** | 8.6 (111 reviews) | 7.3 (43 reviews) | 
| **AI Text Summarization** | 8.8 (113 reviews) | 7.5 (43 reviews) | 
| **AI Text-to-Speech** | 7.8 (77 reviews) | 6.9 (42 reviews) | 

#### Communication

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Pop-up Chat** | 9.4 (328 reviews) ✓ Verified | 8.9 (156 reviews) ✓ Verified | 
| **Notifications** | 9.2 (355 reviews) ✓ Verified | 8.9 (175 reviews) ✓ Verified | 
| **Targeted Emails** | 9.2 (298 reviews) ✓ Verified | 9.0 (145 reviews) ✓ Verified | 
| **In-App Messaging** | 9.3 (306 reviews) ✓ Verified | 8.8 (134 reviews) ✓ Verified | 
| **Co-Browsing** | 8.7 (255 reviews) | 8.1 (84 reviews) | 

####  Internal Use

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Customization ** | 8.6 (253 reviews) ✓ Verified | 8.8 (173 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.2 (319 reviews) ✓ Verified | 9.1 (153 reviews) ✓ Verified | 
| **Lead Development** | 8.8 (278 reviews) ✓ Verified | 8.2 (90 reviews) | 
| **Knowledge Base** | 9.4 (335 reviews) ✓ Verified | 8.8 (152 reviews) ✓ Verified | 
| **Team Inbox ** | 9.3 (325 reviews) ✓ Verified | 9.0 (157 reviews) ✓ Verified | 
| **Customer Profiles** | 9.3 (358 reviews) ✓ Verified | 9.0 (174 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 8.6/10 | 279 |
| **Kustomer** | 8.5/10 | 108 |

#### Generative AI

| Feature | Gladly | Kustomer | 
|---|---|---|
| **AI Text Summarization** | 8.9 (82 reviews) | 8.3 (33 reviews) | 

#### Self-Service Experience

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Knowledge Base** | 9.4 (241 reviews) | 8.8 (90 reviews) | 
| **Searchable Articles** | 9.2 (226 reviews) | 8.7 (86 reviews) | 
| **Community Forums** | 8.8 (191 reviews) | 8.6 (67 reviews) | 
| **Mobile Optimization** | 9.0 (197 reviews) | 8.3 (50 reviews) | 
| **Personalization** | 9.0 (218 reviews) | 8.6 (54 reviews) | 

#### Self-Service Platform

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Branding** | 9.3 (212 reviews) | 9.0 (58 reviews) | 
| **Automation** | 9.2 (223 reviews) | 8.9 (59 reviews) | 
| **Artificial Intelligence** | 8.9 (213 reviews) | 8.5 (53 reviews) | 
| **Integrations** | 9.2 (210 reviews) | 9.0 (57 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (19 reviews) | 7.8 (20 reviews) | 
| **Multi-step Planning** | 8.1 (19 reviews) | 8.3 (20 reviews) | 
| **Cross-system Integration** | 8.2 (19 reviews) | 8.4 (20 reviews) | 
| **Adaptive Learning** | 8.0 (19 reviews) | 8.3 (20 reviews) | 
| **Natural Language Interaction** | 7.6 (19 reviews) | 8.3 (20 reviews) | 
| **Proactive Assistance** | 8.2 (19 reviews) | 8.4 (20 reviews) | 
| **Decision Making** | 8.5 (19 reviews) | 8.3 (19 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.3/10 | 254 |
| **Kustomer** | 9.0/10 | 53 |

#### Generative AI

| Feature | Gladly | Kustomer | 
|---|---|---|
| **AI Text Generation** | 9.0 (61 reviews) | 8.3 (24 reviews) | 
| **AI Text Summarization** | 9.0 (61 reviews) | 8.3 (24 reviews) | 

#### Process

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Mentions** | 9.1 (179 reviews) | 8.8 (40 reviews) | 
| **Tickets** | 9.4 (195 reviews) | 9.2 (45 reviews) | 
| **Macros** | 9.4 (181 reviews) | 9.5 (47 reviews) | 

#### Channels

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Email** | 9.7 (237 reviews) | 9.6 (46 reviews) | 
| **Social** | 9.3 (189 reviews) | 9.1 (43 reviews) | 
| **Live Chat** | 9.5 (226 reviews) | 9.3 (43 reviews) | 
| **Phone** | 9.3 (225 reviews) | 9.1 (42 reviews) | 
| **Text** | 9.5 (227 reviews) | 9.3 (42 reviews) | 

#### Insight

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Surveys** | 9.0 (197 reviews) | 9.1 (43 reviews) | 
| **Reporting** | 9.3 (198 reviews) | 8.7 (46 reviews) | 
| **Visitor Activity** | 9.3 (181 reviews) | 8.4 (40 reviews) | 
| **Help Desk** | 9.5 (182 reviews) | 8.7 (43 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 8.5/10 | 47 |
| **Kustomer** | 8.3/10 | 38 |

#### Generative AI

| Feature | Gladly | Kustomer | 
|---|---|---|
| **AI Text Generation** | 8.4 (45 reviews) | 8.1 (36 reviews) | 
| **AI Text Summarization** | 8.5 (46 reviews) | 8.3 (36 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 8.4/10 | 17 |
| **Kustomer** | 8.4/10 | 10 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Automated Ticket Resolution** | 8.1 (15 reviews) | 8.1 (8 reviews) | 
| **Contextual Response Generation** | 8.5 (14 reviews) | 8.1 (8 reviews) | 
| **Sentiment Analysis** | 8.6 (14 reviews) | 7.7 (8 reviews) | 
| **Knowledge Base Utilization** | 8.5 (16 reviews) | 8.3 (8 reviews) | 
| **Multilingual Support** | 8.3 (14 reviews) | 7.9 (7 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Proactive Customer Outreach** | 8.2 (14 reviews) | 8.1 (7 reviews) | 
| **Feedback Collection** | 7.7 (13 reviews) | 8.1 (7 reviews) | 
| **Escalation Handling** | 8.6 (13 reviews) | 8.3 (8 reviews) | 
| **Workflow Optimization** | 8.9 (15 reviews) | 8.7 (9 reviews) | 

#### Automation

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Customer Interaction Automation** | 8.9 (15 reviews) | 8.8 (8 reviews) | 
| **Feedback Collection** | 8.0 (14 reviews) | 8.5 (8 reviews) | 
| **Document Processing** | 7.3 (14 reviews) | 8.8 (7 reviews) | 

#### Autonomy

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Independent Decision Making** | 8.4 (15 reviews) | 8.8 (7 reviews) | 
| **Adaptive Responses** | 8.8 (14 reviews) | 9.2 (8 reviews) | 
| **Task Execution** | 8.3 (15 reviews) | 8.6 (7 reviews) | 
| **Problem Solving** | 8.6 (15 reviews) | 8.3 (8 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | N/A | N/A |
| **Kustomer** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Gladly | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (7):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Gladly (2):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Kustomer (1):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)


---
## Reviewer Demographics

### By Company Size

| Segment | Gladly | Kustomer | 
|---|---|---|
| **Small-Business** | 22.3% | 21.2% | 
| **Mid-Market** | 60.8% | 66.1% | 
| **Enterprise** | 16.9% | 12.7% | 

### By Industry

#### Gladly

- **Retail:** 23.6%
- **Consumer Services:** 15.5%
- **Furniture:** 8.9%
- **Apparel & Fashion:** 7.9%
- **Consumer Goods:** 6.4%
- **Health, Wellness and Fitness:** 4.2%
- **Medical Devices:** 2.1%
- **Outsourcing/Offshoring:** 2.1%
- **Information Technology and Services:** 1.9%
- **Cosmetics:** 1.9%
- **Other:** 25.5%

#### Kustomer

- **Consumer Services:** 13.7%
- **Retail:** 11.2%
- **Health, Wellness and Fitness:** 5.8%
- **Apparel & Fashion:** 5.8%
- **Food & Beverages:** 5.4%
- **Consumer Goods:** 5.0%
- **Information Technology and Services:** 4.2%
- **Transportation/Trucking/Railroad:** 3.0%
- **Computer Software:** 2.8%
- **Financial Services:** 2.6%
- **Other:** 40.4%

---
## Alternatives

### Alternatives to Gladly

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)

### Alternatives to Kustomer

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7627 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

---
## Top Discussions

### Gladly

- Title: [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) — 2 comments
  > **Top comment:** "Communicating with our clientele"
- Title: [What is the best function of Gladly?](https://www.g2.com/discussions/what-is-the-best-function-of-gladly) — 2 comments, 1 upvote
  > **Top comment:** "The ease of use with customers
"
- Title: [Is there any training environment for gladly](https://www.g2.com/discussions/is-there-any-training-environment-for-gladly) — 2 comments, 1 upvote
  > **Top comment:** "Hi Jerick. Having a "training"  (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training..."
- Title: [What's the best way to connect to our account success rep?](https://www.g2.com/discussions/31961-what-s-the-best-way-to-connect-to-our-account-success-rep) — 2 comments, 1 upvote
  > **Top comment:** "Hi Katheryn, 

Thank you for your note. We will be in touch with you shortly to connect on this. 

Sincerely,
Gladly"
- Title: [Can we get some more Gladly swag? Hoodie? Lol](https://www.g2.com/discussions/30344-can-we-get-some-more-gladly-swag-hoodie-lol) — 2 comments
  > **Top comment:** "Hey John - Thank you for your awesome review. We'll see what we can do! :)

- Team Gladly"

### Kustomer

- Title: [How can I post a note with out it closing](https://www.g2.com/discussions/34616-how-can-i-post-a-note-with-out-it-closing) — 1 comment
  > **Top comment:** "You can add internal note by clicking on note and it will be visible only for the users of your company :) "
- Title: [Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.](https://www.g2.com/discussions/34159-is-there-a-way-currently-follow-a-customer-in-different-ways-such-as-a-label-so-you-can-sort-your-follows-by-sales-shipping-issues-parts-replacement-follow-up-order-not-to-be-confused-with-the-labeling-of-a-interaction-but-current-interactions-that-) — 1 comment, 1 upvote
  > **Top comment:** "All the conversations are in your search field and they are shown in the timeline. "
- Title: [How can we get a ticket ID ?](https://www.g2.com/discussions/34157-how-can-we-get-a-ticket-id) — 1 comment, 1 upvote
  > **Top comment:** "The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will..."
- Title: [Is there a way for us to hear recordings of the voicemails? Or can we have a detailed view of the ticket's history like who merged tickets and such?](https://www.g2.com/discussions/30387-is-there-a-way-for-us-to-hear-recordings-of-the-voicemails-or-can-we-have-a-detailed-view-of-the-ticket-s-history-like-who-merged-tickets-and-such) — 1 comment
  > **Top comment:** "VM should be able to be heard once you pull up the customer's record. All emails, calls, and chats from that one person should pop up. "
- Title: [Will my pricing increase if I add additional agents?](https://www.g2.com/discussions/will-my-pricing-increase-if-i-add-additional-agents) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No. You can add as many team members as you want and your pricing per agent will stay the same."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gladly-vs-kustomer)