Introducing G2.ai, the future of software buying.Try now

Compare Gladly and Kustomer

Save
    Log in to your account
    to save comparisons,
    products and more.
At a Glance
Gladly
Gladly
Star Rating
(1,086)4.7 out of 5
Market Segments
Mid-Market (61.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gladly
Kustomer
Kustomer
Star Rating
(506)4.5 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Gladly excels in providing a seamless view of the entire customer journey, allowing users to manage all interactions in one place. This feature is particularly appreciated for its efficiency, as one user noted that it saves time and reduces the need for additional staff.
  • Users say Kustomer offers a very user-friendly interface that simplifies the process of accessing customer information. Reviewers have highlighted its ease of implementation and integration with other applications, making it a practical choice for businesses looking to centralize their customer data.
  • According to verified reviews, Gladly's focus on context over channel is a significant advantage, allowing users to handle messages, calls, and social mentions without switching between different inboxes. This holistic approach enhances the user experience and improves response times.
  • Reviewers mention that Kustomer's customer support is highly professional and responsive, which is a crucial factor for businesses that rely on timely assistance. Users have expressed satisfaction with the support they receive, contributing to a positive overall experience.
  • G2 reviewers highlight that Gladly's Sidekick feature is a game-changer, streamlining workflows and providing advocates with the information they need to resolve issues confidently. This capability is particularly beneficial for teams looking to enhance their efficiency and effectiveness in customer service.
  • Users report that while Kustomer is strong in user-friendliness, it sometimes faces challenges in matching specific workflow needs, which can lead to configuration difficulties. This feedback suggests that while Kustomer is easy to use, it may require additional effort to tailor it to unique business processes.
Pricing
Entry-Level Pricing
Gladly
No pricing available
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Browse all 2 pricing plans
Free Trial
Gladly
No trial information available
Kustomer
No trial information available
Ratings
Meets Requirements
9.3
781
8.9
382
Ease of Use
9.5
787
8.8
397
Ease of Setup
9.3
297
8.6
207
Ease of Admin
9.2
176
8.1
151
Quality of Support
9.4
745
9.0
364
Has the product been a good partner in doing business?
9.6
176
8.8
147
Product Direction (% positive)
9.4
750
8.8
373
Features by Category
Ticket and Case Management
9.2
195
|
Verified
9.2
184
|
Verified
9.2
193
|
Verified
9.1
187
|
Verified
9.3
206
|
Verified
8.9
190
|
Verified
9.2
202
|
Verified
8.9
183
|
Verified
9.1
173
|
Verified
8.9
162
|
Verified
9.2
196
|
Verified
8.9
181
|
Verified
9.2
193
|
Verified
9.2
182
|
Verified
9.3
202
|
Verified
9.1
182
|
Verified
Generative AI
8.3
62
7.9
49
8.5
64
8.4
49
Agentic AI - Help Desk
8.3
26
7.8
43
8.2
26
7.9
43
8.4
26
8.1
43
Communication Channels
9.4
208
|
Verified
8.9
165
|
Verified
9.5
213
|
Verified
9.2
188
|
Verified
9.5
203
|
Verified
9.1
164
|
Verified
8.9
172
|
Verified
8.5
162
|
Verified
9.1
198
|
Verified
8.7
151
Platform
8.2
140
|
Verified
8.0
82
8.6
252
|
Verified
8.7
168
|
Verified
9.2
155
|
Verified
9.2
123
|
Verified
9.1
154
|
Verified
8.9
119
|
Verified
8.9
152
|
Verified
8.4
155
|
Verified
9.3
153
|
Verified
8.5
155
|
Verified
9.0
465
Not enough data
Channels
9.4
422
Not enough data
9.2
354
Not enough data
9.4
390
Not enough data
9.2
384
Not enough data
9.5
426
Not enough data
Generative AI
8.6
144
Not enough data
Functions
9.0
382
Not enough data
9.1
388
Not enough data
9.1
366
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
342
Not enough data
9.0
374
Not enough data
9.1
366
Not enough data
Agentic AI - Contact Center
7.8
24
Not enough data
8.8
24
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
Administrative
9.4
393
Not enough data
9.2
344
Not enough data
9.2
380
Not enough data
9.4
381
Not enough data
9.1
346
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
9.0
345
8.8
221
Conversational Platform
9.0
300
9.0
184
9.3
276
9.1
179
9.1
276
9.1
165
9.3
247
8.9
86
Support Automation
9.0
291
9.0
162
9.1
282
9.0
177
9.0
269
9.2
154
9.0
253
8.6
89
Generative AI
8.7
105
8.3
54
8.8
106
8.4
54
Customer Service AutomationHide 9 FeaturesShow 9 Features
8.6
61
Not enough data
Customer Support
8.8
55
Not enough data
8.3
51
Not enough data
8.8
53
Not enough data
Automation
8.6
51
Not enough data
8.8
54
Not enough data
8.7
53
Not enough data
Artificial Intelligence
8.5
54
Not enough data
Feature Not Available
Not enough data
8.5
56
Not enough data
Generative AI
8.6
109
7.3
43
8.8
111
7.5
43
7.7
75
6.9
42
Communication
9.4
326
|
Verified
8.9
156
|
Verified
9.2
352
|
Verified
8.9
174
|
Verified
9.2
296
|
Verified
9.0
144
|
Verified
9.3
304
|
Verified
8.8
134
|
Verified
8.7
253
8.1
84
Internal Use
8.6
252
|
Verified
8.7
168
|
Verified
9.2
317
|
Verified
9.1
153
|
Verified
8.8
276
|
Verified
8.2
90
9.4
333
|
Verified
8.8
152
|
Verified
9.3
323
|
Verified
9.0
157
|
Verified
9.3
356
|
Verified
9.0
174
|
Verified
8.5
275
8.6
105
Generative AI
8.9
80
8.4
34
Self-Service Experience
9.4
239
8.9
90
9.2
224
8.7
87
8.8
189
8.6
68
8.9
195
8.3
51
9.0
216
8.7
55
Self-Service Platform
9.3
209
9.0
59
9.2
221
8.9
59
8.9
211
8.5
53
9.2
207
9.0
57
Agentic AI - Customer Self-Service
7.4
16
7.9
21
7.8
16
8.4
21
7.8
16
8.5
21
8.0
16
8.3
21
7.3
16
8.4
21
7.9
16
8.5
21
8.3
16
8.4
20
Social Customer ServiceHide 14 FeaturesShow 14 Features
9.3
251
8.9
49
Generative AI
9.0
59
8.2
23
9.1
59
8.3
23
Process
9.1
177
8.8
40
9.4
193
9.2
44
9.4
179
9.4
45
Channels
9.7
235
9.6
45
9.4
187
9.0
42
9.5
224
9.2
42
9.3
223
9.1
41
9.5
225
9.3
41
Insight
9.0
195
9.1
42
9.3
196
8.7
45
9.3
179
8.4
40
9.5
180
8.7
43
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
8.4
45
8.3
37
Generative AI
8.3
43
8.0
35
8.5
44
8.3
35
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
8.4
15
8.0
6
Customer Query Resolution - AI Customer Support Agents
8.1
13
7.9
7
8.6
12
7.9
7
8.3
12
7.4
7
8.6
14
8.1
7
8.3
12
7.9
7
Customer Interaction Automation - AI Customer Support Agents
8.2
12
8.1
7
8.2
11
8.1
7
8.5
11
8.1
7
8.8
13
8.3
7
Automation
8.7
13
8.8
7
8.2
12
8.6
7
8.2
12
8.8
7
Autonomy
8.3
13
8.8
7
8.6
12
9.0
7
8.2
13
8.6
7
8.5
13
8.1
7
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
Gladly
Gladly is categorized as Customer Service Automation and Contact Center
Reviews
Reviewers' Company Size
Gladly
Gladly
Small-Business(50 or fewer emp.)
21.6%
Mid-Market(51-1000 emp.)
61.2%
Enterprise(> 1000 emp.)
17.2%
Kustomer
Kustomer
Small-Business(50 or fewer emp.)
20.6%
Mid-Market(51-1000 emp.)
65.8%
Enterprise(> 1000 emp.)
13.6%
Reviewers' Industry
Gladly
Gladly
Retail
24.1%
Consumer Services
15.8%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
36.8%
Kustomer
Kustomer
Consumer Services
13.2%
Retail
11.7%
Health, Wellness and Fitness
6.2%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
57.7%
Alternatives
Gladly
Gladly Alternatives
Salesforce Service Cloud
SF Service Cloud
Add Salesforce Service Cloud
Zendesk for Customer Service - AC
Zendesk for Customer Service - AC
Add Zendesk for Customer Service - AC
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Gorgias
Gorgias
Add Gorgias
Kustomer
Kustomer Alternatives
Zendesk for Customer Service - AC
Zendesk for Customer Service - AC
Add Zendesk for Customer Service - AC
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Freshdesk
Freshdesk
Add Freshdesk
Gorgias
Gorgias
Add Gorgias
Discussions
Gladly
Gladly Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
Ivette B.
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :) - Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
Ivette B.
IB
Hi Katheryn, Thank you for your note. We will be in touch with you shortly to connect on this. Sincerely, GladlyRead more
Is there any training environment for gladly
2 Comments
Gerard U.
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
Kustomer
Kustomer Discussions
How long are your contracts? Can I change plans?
1 Comment
Official Response from Kustomer
Plans are annual. We will work with you on a payment plan if needed.Read more
Is my business data private and safe?
1 Comment
Official Response from Kustomer
Yes. Customer security and privacy is a core value at Kustomer, and our team has extensive experience building secure applications. We combine...Read more
Does Kustomer integrate with other applications?
1 Comment
Official Response from Kustomer
Absolutely. We have native and partner integrations with a wide range of partners including Amazon Connect, Shopify, Talkdesk, Piesync, Aircall, Segment,...Read more