Document360 Reviews & Product Details

The user-friendly interface and robust article editor are excellent. It makes creating, organizing, and updating documentation significantly faster than our previous method. I especially appreciate the version control and rollback functionality, which gives us confidence in managing changes. The ability to create private portals/documentation sites for internal teams while maintaining a separate public-facing site is a huge benefit for controlling access and ensuring data security. Review collected by and hosted on G2.com.

While the core features are great, the search functionality could be improved to be more intelligent and forgiving of typos or natural language queries. I also find the advanced customization of the portal's design/CSS to be a bit cumbersome for non-developers. A more intuitive way to integrate with some of our other key tools (like specific CRM/Service Desk software) would also be beneficial. Review collected by and hosted on G2.com.

As a technical writer, I found Document360 incredibly easy to use right from the start. The user interface and well-organized dashboard made onboarding smooth, even without prior training, which speaks volumes about its ease of implementation. The rich markdown editor, version control, and category manager make structuring complex documentation effortless, also the reusable templates help in maintaining the consistency throughout the project.

One of the standout features for me is the AI-powered Eddy search, which significantly improves content discovery for users. I also appreciated how frequently we use the integrated review workflow, especially the ability to set article status (Draft, Review, Published), which is vital for team collaboration.

The customer support has been very responsive, and their documentation and live chat helped quickly resolve minor setup issues. Also, it is very prominent in maintaining the integration with other applications. Review collected by and hosted on G2.com.

While Document360 is packed with useful features, I noticed that the load time increases slightly when handling very large projects with hundreds of articles. The performance could be optimized further for enterprise-scale documentation. Also, when I'm working with hyperlinks, I'm facing a lot of delays, which is impacting my productivity to a low level.

Another point is the pricing, which can feel a bit steep for small teams or startups, especially if you're aiming to unlock advanced features like AI suggestions, private documentation, or custom branding. You can provide some unlock features in a free version and add as per subscription.

Lastly, while the editor is great, there's limited real-time collaboration (like Google Docs), which can be a drawback for teams that need simultaneous editing. Also, please add an insert table option, so that i can add more than 10 rows at a time. Review collected by and hosted on G2.com.

I like this software because it offers several unique features for authors that set it apart from other documentation platforms. For example, it prevents simultaneous editing conflicts by restricting edits when another user is already working on the same content. This small but impactful feature helps preserve content authenticity and prevent accidental deletions.

The platform also provides insightful analytics such as most-read articles, user likes and dislikes, and search behavior. Being senior members, these statistics make it much easier for us to evaluate content performance, identify knowledge gaps, and improve documentation quality.

In addition, the version control, access permissions, and collaborative workflows with a clean authoring interface and integration options with third-party tools make it more friendly to use. I can use it and recommend it as it is easy to implement.

Overall, Document360 not only simplifies documentation management but also strengthens collaboration, ensures reliability, and provides actionable insights that help organizations continuously improve their knowledge base. Review collected by and hosted on G2.com.

The glitches are rare, and even when they do occur, the support team is proactive in gathering feedback and resolving issues much faster than expected. Problems never linger in the software for long, which is exactly what we value; timely fixes and a reliable experience. Review collected by and hosted on G2.com.

I love how versatile and full of customization Document360 is, allowing us to shape it exactly the way we need to make it look as native as possible with our platform. I appreciate the ability to hold different spaces and authenticate our platform users without requiring new sign-ups into Document360. The ease with which we can embed it as an iframe into our platform and have it accessible as a website is remarkable. The initial setup was very easy, and every difficulty we encountered was efficiently resolved by one of their support agents, who were both fast and efficient. Overall, the way Document360 was able to make our engineering team’s time free for other tasks than developing a content and documentation system is a significant benefit, as it saves us time. Review collected by and hosted on G2.com.

I find it challenging to control actions on the embedded portal naturally in Document360. The inability to easily enable a back button, hide the home button, or disable workspace switching for certain users is frustrating. Currently, most of these adjustments have to be made using CSS tricks, which is not as straightforward as it could be. Review collected by and hosted on G2.com.

Document360 is very easy to use and quick to implement for our team. The authoring tools are intuitive, making it simple to draft, review, and publish content regularly. We especially like features such as templates, variables, snippets, and glossary, which help in reusing content and maintaining consistency across documents. The formatting options are straightforward, and the platform ensures a smooth publishing experience. It’s a tool we can rely on daily without complexity. One thing I like about the customer service of Doc360 is always available to solve customer problems. Review collected by and hosted on G2.com.

While the core features are excellent, we find some limitations in advanced customization and integration with other tools. At times, the interface can feel slightly slow, and new team members may need some time to get familiar with all the features. Adding more seamless integrations and richer formatting flexibility would make the platform even more powerful. Also, there is one concern, please provide a free tutorial so that normal people can engage with this platform. Review collected by and hosted on G2.com.

What I like best about Document360 is its clean, intuitive interface and how easy it is to structure and manage large volumes of content. The category-based hierarchy, markdown support, versioning, and real-time collaboration tools make it easy to keep documentation organized and up to date. The built-in analytics and feedback features also help track how content is performing and where improvements are needed. Review collected by and hosted on G2.com.

One area where Document360 could improve is in its customization and design flexibility. While the platform is excellent for organizing content, it can be a bit limiting when trying to fully align the knowledge base with complex branding or UI requirements. Additionally, some advanced features may require more detailed documentation or onboarding support for new users. Review collected by and hosted on G2.com.

Wide range of functionality and ease of use. The Home Page Builder is especially good. We use Markdown a lot, after a brief learning curve and find it very powerful. The ability to copy and paste graphics easily into articles is especially useful. A new advanced search makes it easier to find information, filtered by product etc. The analytics are becoming more important to identify potential geographic areas to approach for sales. Review collected by and hosted on G2.com.

Not being able to go back from WYSIWYG to Markdown - even if it means losing some of the WYSIWYG functions. The management of discussions on articles needs improving (compare it to Confluence) as a team account must be specified in a comment for the person to action that comment and no ability to see if comments are acted upon, rejected, etc. Review collected by and hosted on G2.com.

This tool is user-friendly and straightforward when it comes to organizing topics and sub-topics. I appreciate being able to customize the branding so it matches our app’s color scheme. It integrates smoothly with other apps like ChameleonIO and offers AI APIs that can be used for help widgets within your app. We've never encountered any issues with support or experienced any downtime. Adding it to our app was also a simple process. Review collected by and hosted on G2.com.

Occasionally, the formatting can become a little disorganized, making it difficult at times to achieve the precise text formatting you want. Review collected by and hosted on G2.com.

The ease of use, the features like AI, the ease of onboarding.

The features that I did not realize I needed until it is shown. I am often experiencing the WOW moments with the features. Review collected by and hosted on G2.com.

I have to be online, or connected to an internet - sometimes the connectivity is unstable were I am and impacts performance. Review collected by and hosted on G2.com.

I really appreciate the ease of publishing and editing with Document360. As a software as a service company that frequently updates technology and procedures, it's crucial for us to maintain up-to-date training materials for our external clients. Document360's user-friendly editing capabilities and the organization of help center pages make it significantly simpler to update communications in a timely manner. This ability to swiftly adapt and organize content is invaluable in maintaining efficiency and ensuring that all clients have access to the most current information. Review collected by and hosted on G2.com.

I would like Document360 to be simpler for uploading and editing images. Review collected by and hosted on G2.com.