G2

JE

Joel E.

Innovation Consultant

Mid-Market (51-1000 emp.)

7/2/2023

"Fast, easy and outstanding customer support!"

5/5

What do you like best about Document360?

1. Outstanding customer support and follow up on every need shared with them. They genuinely worry for our success with our clients through the KB.

2. Easy set-up and use (intuitive), the KB was embedded into the product up and running with our clients in a matter of days.

3. Offers URL Mapping so your KB shows only what your users need at that time without losing the chance to search in the whole KB.

4. Great integrations with other tools. Review collected by and hosted on G2.com.

What do you dislike about Document360?

1. It only supports 1 language in the lowest tiers: If your KB only needs 1 language and is different from English, you'll need to step up to the next package to support "Multilingual" and then select your language as the default.

2. Would like more flexibility in the design and layout in general. Review collected by and hosted on G2.com.