![Joel E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joel E.")
JE

Joel E.

Innovation Consultant

Mid-Market (51-1000 emp.)

7/2/2023

"Fast, easy and outstanding customer support!"

5/5

What do you like best about Document360?

1. Outstanding customer support and follow up on every need shared with them. They genuinely worry for our success with our clients through the KB.

2. Easy set-up and use (intuitive), the KB was embedded into the product up and running with our clients in a matter of days.

3. Offers URL Mapping so your KB shows only what your users need at that time without losing the chance to search in the whole KB.

4. Great integrations with other tools. Review collected by and hosted on G2.com.

What do you dislike about Document360?

1. It only 1 support 1 language language in the lowest tiers: If your KB only needs 1 language and is different from english, you'll need to step up to the next package to support "Multilingual" and then select your language as de default.

2. Would like more flexibility in the design and layout in general. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

Customer self-service and KB embedded in our product using URL Mapping so our users always have the right information at the right time. The KB was very easy to set-up and configure inside our product, saving us the effort, cost and time of developing a custom-made solution. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

See what 531 reviewers think of Document360

4.7 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/document360/reviews)