Link copied to clipboard # ServiceTitan vs Zuper Comparison - What are their main differences? Share [ Export ](/compare/servicetitan/zuper/export.csv) ServiceTitanZuper[+ Add Product](#) Reviews **ServiceTitan** [ 4.4/5(377) ](https://www.g2.com/products/servicetitan/reviews#reviews) **Zuper** [ 4.7/5(152) ](https://www.g2.com/products/zuper/reviews#reviews) Pricing **ServiceTitan** No pricing available **Zuper** **Contact Us** 1 User Per Year · Starter **Pricing Insights** from reviews Time to Implement **ServiceTitan** 3 months Based on 106 responses **Zuper** 3 months Based on 47 responses Return on Investment **ServiceTitan** 15 months Based on 97 responses **Zuper** 7 months8 months sooner Based on 44 responses Perceived Cost **ServiceTitan** $$$$$ **Zuper** $$$$$ Average Discount **ServiceTitan** 8%1% more **Zuper** 7% ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ![Zuper](https://images.g2crowd.com/uploads/product/hd_favicon/c4f9b02c3b60a2a3c25bdb2a1805a3a9/zuper.svg "Zuper") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **ServiceTitan** [ Ease of Use (29) ](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1400457&qs=pros-and-cons#reviews)[ Customer Support (24) ](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1399594&qs=pros-and-cons#reviews)[ Learning Curve (17) ](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1400061&qs=pros-and-cons#reviews)[ Improvement Needed (15) ](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1401545&qs=pros-and-cons#reviews) **Zuper** [ Customer Support (22) ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386464&qs=pros-and-cons#reviews)[ Customization Options (14) ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1385861&qs=pros-and-cons#reviews)[ Improvement Needed (7) ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386498&qs=pros-and-cons#reviews)[ Learning Curve (7) ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386088&qs=pros-and-cons#reviews) Integrations **ServiceTitan** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4234a425940e4778aeaa2b617341b16f/airship.png "Product Avatar Image") Airship ](https://www.g2.com/products/airship/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_91b3f24eda994b7d2b086951210e9b26/companycam.jpg "Product Avatar Image") CompanyCam ](https://www.g2.com/products/companycam/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2daee5c251874aef69d71d49bf4c88da/eagleview-eagleview.png "Product Avatar Image") EagleView ](https://www.g2.com/products/eagleview-eagleview/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d5220037917b5e22299bcf93896c3ecb/google-ads.jpg "Product Avatar Image") Google Ads ](https://www.g2.com/products/google-ads/reviews)[ View all ](https://www.g2.com/products/servicetitan/integrations) **Zuper** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a0262af4936c069f30f6065e864afa37/avalara.png "Product Avatar Image") Avalara ](https://www.g2.com/products/avalara/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ede6c93edfdf1e40aa77e95f22cfdc0/cin7-core.jpg "Product Avatar Image") Cin7 Core ](https://www.g2.com/products/cin7-core/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2843ef075d37d3a026c9d741037cbd7d/clicksend-clicksend.png "Product Avatar Image") ClickSend ](https://www.g2.com/products/clicksend-clicksend/reviews)[ View all ](https://www.g2.com/products/zuper/integrations) Screenshots **ServiceTitan** ![ServiceTitan screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/59686/expirable-direct-uploads_2Fb7f539c9-c255-4f7b-b929-f8fa59ddc847_2Fmain_dashboard.png) **Zuper** ![Zuper screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1333360/Dashboard.png) Ratings Meets Requirements **ServiceTitan** 8.7 8.7307 **Zuper** 8.8 8.8111 Ease of Use **ServiceTitan** 8.3 8.3313 **Zuper** 8.9 8.9117 Ease of Setup **ServiceTitan** 6.7 6.7240 **Zuper** 8.1 8.1114 Ease of Admin **ServiceTitan** 8.0 8.0202 **Zuper** 8.8 8.896 Quality of Support **ServiceTitan** 7.7 7.7302 **Zuper** 9.6 9.6112 Has the product been a good partner in doing business? **ServiceTitan** 8.7 8.7203 **Zuper** 9.4 9.496 Product Direction (% positive) **ServiceTitan** 8.9 8.9301 **Zuper** 9.9 9.9107 Features Field Service Management[Hide 118 FeaturesShow 118 Features](javascript:void(0);) 7.6 237 8.1 97 Generative AI AI Text Summarization 7.9(won by default) 85 Feature Not Available AI Image-to-Text 6.9(won by default) 81 Feature Not Available Generative AI Not enough data Not enough data Before the Job Calendar 7.4 190 8.1(won by 0.7) 89 (There is a greater than 0.5 difference between this product's rating and its competitors) Dispatch 8.9(won by 0.3) 220 8.6 92 Roles 8.4(tied score) 201 8.4(tied score) 88 Booking 8.4(won by 0.5) 195 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 84 On the Job Location 8.6(won by 0.6) 202 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 89 Employee Communication 7.8 206 8.5(won by 0.7) 90 (There is a greater than 0.5 difference between this product's rating and its competitors) Behavior Monitoring 7.3 183 8.0(won by 0.7) 79 (There is a greater than 0.5 difference between this product's rating and its competitors) Client Notifications 8.5(won by 0.4) 207 8.1 78 Field Sales 8.1(won by 1.2) 177 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.9 69 Alerts/Notifications Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Customizable Fields Not enough data Not enough data Multi-Location Not enough data Not enough data Payment Collection in the Field Not enough data Not enough data After the Job Reports 8.4(won by 0.3) 214 8.1 85 Analytics 8.3(won by 0.4) 207 7.9 83 Billing & Invoicing 8.7(won by 1.6) 210 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.1 71 CRM Integrations 7.9 186 8.0(won by 0.1) 79 Accounting Integration Not enough data Not enough data QuickBooks Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Reports Not enough data Not enough data Agentic AI - Field Service Management Autonomous Task Execution 5.4 20 9.0(won by 3.6) 10 (There is a greater than 0.5 difference between this product's rating and its competitors) Natural Language Interaction 5.0 18 8.5(won by 3.5) 9 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 5.1 18 9.1(won by 4.0) 9 (There is a greater than 0.5 difference between this product's rating and its competitors) Additional Functionality Work Order Management Not enough data Not enough data Checklists Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Parts Management Not enough data Not enough data Service History Not enough data Not enough data Residential Properties Not enough data Not enough data Vendor Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Purchase Order Management Not enough data Not enough data Mobile Access Not enough data Not enough data Dispatch Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Calendar Management Not enough data Not enough data Asset Tracking Not enough data Not enough data Technician Management Not enough data Not enough data Status Tracking Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Job Management Not enough data Not enough data Preventive Maintenance Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Commercial Properties Not enough data Not enough data Real-Time Data Not enough data Not enough data Historical Reporting Not enough data Not enough data Contract/License Management Not enough data Not enough data Customer Database Not enough data Not enough data Barcode/Ticket Scanning Not enough data Not enough data Activity Dashboard Not enough data Not enough data Facility Scheduling Not enough data Not enough data Workflow Management Not enough data Not enough data Inspection Management Not enough data Not enough data Inventory Management Not enough data Not enough data Predictive Maintenance Not enough data Not enough data Routing Not enough data Not enough data Forms Management Not enough data Not enough data Chatbot Not enough data Not enough data Documentation Management Not enough data Not enough data File Storage Not enough data Not enough data Electronic Signature Not enough data Not enough data Self Service Portal Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Personalization and Recommendation Not enough data Not enough data Resource Allocation Not enough data Not enough data GPS Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Drag & Drop Not enough data Not enough data Quotes/Estimates Not enough data Not enough data Scheduling Not enough data Not enough data CRM Not enough data Not enough data Online Time Clock Not enough data Not enough data Workforce Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Contact Database Not enough data Not enough data Productivity Analysis Not enough data Not enough data Prioritization Not enough data Not enough data Customizable Branding Not enough data Not enough data Price and Cost Calculations Not enough data Not enough data Performance Management Not enough data Not enough data Equipment Tracking Not enough data Not enough data Data Capture and Transfer Not enough data Not enough data Time Tracking Not enough data Not enough data Data Synchronization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Location Tracking Not enough data Not enough data Route Optimization Not enough data Not enough data Offline Access Not enough data Not enough data Real-Time Updates Not enough data Not enough data Collaboration Tools Not enough data Not enough data Chat/Messaging Not enough data Not enough data Knowledge Management Not enough data Not enough data Electronic Payments Not enough data Not enough data Customer History Not enough data Not enough data Inventory Control Not enough data Not enough data Performance Metrics Not enough data Not enough data Project Management Not enough data Not enough data Client Portal Not enough data Not enough data Driver ETA Not enough data Not enough data Job Tracking Not enough data Not enough data Automated Scheduling Not enough data Not enough data Customer Management Not enough data Not enough data Reminders Not enough data Not enough data Work Order Creation Not enough data Not enough data Equipment Maintenance Not enough data Not enough data Data Import/Export Not enough data Not enough data Search/Filter Not enough data Not enough data Recurring Appointments Not enough data Not enough data Contractor Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Workflow Automation Not enough data Not enough data Show 3 feature categories with incomplete data HVAC[Hide 57 FeaturesShow 57 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Time & Expense Tracking Not enough data Not enough data Technician Management Not enough data Not enough data Billing & Invoicing Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Scheduling Not enough data Not enough data Quotes/Estimates Not enough data Not enough data Job Costing Not enough data Not enough data Job Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Timesheet Management Not enough data Not enough data Document Storage Not enough data Not enough data Generative AI Not enough data Not enough data Location Tracking Not enough data Not enough data Communication Management Not enough data Not enough data Work Order Management Not enough data Not enough data Service History Not enough data Not enough data Calendar Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data IoT Device Management Not enough data Not enough data Customer Portal Not enough data Not enough data Mobile Access Not enough data Not enough data Electronic Signature Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Routing Not enough data Not enough data Equipment Tracking Not enough data Not enough data Electronic Payments Not enough data Not enough data Predictive Analytics Not enough data Not enough data Dispatch Management Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Data Import/Export Not enough data Not enough data Accounting Not enough data Not enough data Reporting & Statistics Not enough data Not enough data API Not enough data Not enough data Reminders Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Forms Not enough data Not enough data Customer Database Not enough data Not enough data Inventory Management Not enough data Not enough data Accounting Integration Not enough data Not enough data Cost Database Not enough data Not enough data Commercial/Industrial Not enough data Not enough data Job Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Labor Rates Not enough data Not enough data Real-Time Data Not enough data Not enough data CAD Tools Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customizable Templates Not enough data Not enough data Search/Filter Not enough data Not enough data Visual Assemblies Not enough data Not enough data Bid Management Not enough data Not enough data Takeoff Not enough data Not enough data Customizable Reports Not enough data Not enough data Cost Estimating Not enough data Not enough data For HVAC Companies Not enough data Not enough data Collaboration Tools Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Pest Control[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Activity Tracking Activity Tracking Not enough data Not enough data API API Not enough data Not enough data Calendar Management Calendar Management Not enough data Not enough data Reporting & Statistics Reporting & Statistics Not enough data Not enough data AI Copilot AI Copilot Not enough data Not enough data Third-Party Integrations Third-Party Integrations Not enough data Not enough data Workflow Management Workflow Management Not enough data Not enough data Customer Database Customer Database Not enough data Not enough data Customizable Reports Customizable Reports Not enough data Not enough data Job Tracking Job Tracking Not enough data Not enough data Inventory Management Inventory Management Not enough data Not enough data CRM CRM Not enough data Not enough data Electronic Payments Electronic Payments Not enough data Not enough data Customizable Templates Customizable Templates Not enough data Not enough data Activity Dashboard Activity Dashboard Not enough data Not enough data Electronic Signature Electronic Signature Not enough data Not enough data Scheduling Scheduling Not enough data Not enough data Alerts/Notifications Alerts/Notifications Not enough data Not enough data Reminders Reminders Not enough data Not enough data Drag & Drop Drag & Drop Not enough data Not enough data Mobile Access Mobile Access Not enough data Not enough data Generative AI Generative AI Not enough data Not enough data Customer History Customer History Not enough data Not enough data Real-Time Reporting Real-Time Reporting Not enough data Not enough data Employee Management Employee Management Not enough data Not enough data Client Portal Client Portal Not enough data Not enough data SMS Messaging SMS Messaging Not enough data Not enough data Quotes/Estimates Quotes/Estimates Not enough data Not enough data Billing & Invoicing Billing & Invoicing Not enough data Not enough data Work Order Management Work Order Management Not enough data Not enough data Email Management Email Management Not enough data Not enough data Fleet Management Fleet Management Not enough data Not enough data Multi-Location Multi-Location Not enough data Not enough data Dispatch Management Dispatch Management Not enough data Not enough data Accounting Integration Accounting Integration Not enough data Not enough data Job Management Job Management Not enough data Not enough data Technician Management Technician Management Not enough data Not enough data GPS GPS Not enough data Not enough data Job Scheduling Job Scheduling Not enough data Not enough data Property Layouts Property Layouts Not enough data Not enough data Mobile Signature Capture Mobile Signature Capture Not enough data Not enough data Pest Activity Tracking Pest Activity Tracking Not enough data Not enough data Pesticide Usage Tracking Pesticide Usage Tracking Not enough data Not enough data Routing Routing Not enough data Not enough data For Pest Control Companies For Pest Control Companies Not enough data Not enough data Roofing[Hide 57 FeaturesShow 57 Features](javascript:void(0);) Not enough data Not enough data Operations Roofing Design Not enough data Not enough data Roofing Estimating Not enough data Not enough data Business Operations Not enough data Not enough data Resource Management Supply Management Not enough data Not enough data Field Service Management Not enough data Not enough data Contractor Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Calendar Management Not enough data Not enough data Invoice Management Not enough data Not enough data Lead Management Not enough data Not enough data Job Management Not enough data Not enough data Team Management Not enough data Not enough data Customizable Fields Not enough data Not enough data Purchase Order Management Not enough data Not enough data Inspection Management Not enough data Not enough data Dispatch Management Not enough data Not enough data Work Order Management Not enough data Not enough data Workflow Management Not enough data Not enough data Additional Functionality Electronic Payments Not enough data Not enough data Material Ordering Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Activity Dashboard Not enough data Not enough data Job Scheduling Not enough data Not enough data Task Scheduling Not enough data Not enough data QuickBooks Integration Not enough data Not enough data Scheduling Not enough data Not enough data Customizable Reports Not enough data Not enough data Document Storage Not enough data Not enough data Mobile App Not enough data Not enough data Customizable Templates Not enough data Not enough data Customer Database Not enough data Not enough data Customer Portal Not enough data Not enough data Accounting Integration Not enough data Not enough data Accounting Not enough data Not enough data Aerial Measurement Not enough data Not enough data Electronic Signature Not enough data Not enough data Industrial Not enough data Not enough data Email Templates Not enough data Not enough data Contact Database Not enough data Not enough data Mobile Access Not enough data Not enough data Photo Capture Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data GPS Not enough data Not enough data AI Copilot Not enough data Not enough data Time & Expense Tracking Not enough data Not enough data Job Costing Not enough data Not enough data Quotes/Estimates Not enough data Not enough data Real-Time Updates Not enough data Not enough data Billing & Invoicing Not enough data Not enough data Job Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Commercial Not enough data Not enough data Equipment Tracking Not enough data Not enough data Generative AI Not enough data Not enough data Activity Tracking Not enough data Not enough data User Insights Reviewers' Company Size [![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan")](https://www.g2.com/products/servicetitan/reviews) ServiceTitan Small-Business(50 or fewer emp.) 65.8% Mid-Market(51-1000 emp.) 32.3% Enterprise(\> 1000 emp.) 1.9% [![Zuper](https://images.g2crowd.com/uploads/product/hd_favicon/c4f9b02c3b60a2a3c25bdb2a1805a3a9/zuper.svg "Zuper")](https://www.g2.com/products/zuper/reviews) Zuper Small-Business(50 or fewer emp.) 54.9% Mid-Market(51-1000 emp.) 38.9% Enterprise(\> 1000 emp.) 6.3% Small-Business (50 or fewer emp.) 65.8% 54.9% Mid-Market (51-1000 emp.) 32.3% 38.9% Enterprise (\> 1000 emp.) 1.9% 6.3% Reviewers' Industry [![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan")](https://www.g2.com/products/servicetitan/reviews) ServiceTitan Construction 38.1% Consumer Services 23.0% Utilities 4.5% Marketing and Advertising 3.6% Accounting 3.6% Other 27.2% [![Zuper](https://images.g2crowd.com/uploads/product/hd_favicon/c4f9b02c3b60a2a3c25bdb2a1805a3a9/zuper.svg "Zuper")](https://www.g2.com/products/zuper/reviews) Zuper Information Technology and Services 9.8% Construction 9.8% Consumer Services 9.8% Facilities Services 7.0% Food & Beverages 4.2% Other 59.4% FAQs ## ServiceTitan vs Zuper FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between ServiceTitan vs Zuper? Zuper stands out from ServiceTitan with higher reviewer satisfaction scores for ease of use, setup, and support, while ServiceTitan is noted for its extensive feature set and reporting capabilities. | [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) | [Zuper](https://www.g2.com/products/zuper/reviews) | | --- | --- | | 4.4/5 (375 reviews) | 4.7/5 (152 reviews) | | Small-Business | Small-Business | | 6.7 | 8.1 | | 7.7 | 9.6 | | Extensive features and reporting | Customization and customer support | ### How do the pricing models of ServiceTitan and Zuper compare? Zuper is rated higher for value and pricing satisfaction compared to ServiceTitan. - **ServiceTitan:** In recent reviews, many cite high costs and dissatisfaction with contract flexibility, with several reviewers mentioning unexpected expenses and challenging contract terms. - **Zuper:** Reviewers describe Zuper as offering strong value, with high satisfaction for pricing and flexibility, though some mention the need to speak with sales for tailored plans. - **Switching reasons:** Several reviewers mention switching from ServiceTitan to Zuper due to cost concerns and a desire for more customizable, affordable solutions. ### What are the best alternatives to ServiceTitan and Zuper? The top three alternatives to ServiceTitan and Zuper are Jobber, Simpro, and FieldPulse. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) | 4.4/5 (375 reviews) | Small-Business | High cost, contract rigidity | Extensive features and reporting | | [Zuper](https://www.g2.com/products/zuper/reviews) | 4.7/5 (152 reviews) | Small-Business | Strong value, flexible pricing | Customization and customer support | | [Jobber](https://www.g2.com/products/jobber/reviews) | 4.6/5 (526 reviews) | Small-Business | Reviewers highlight affordability and ease of use | User-friendly interface and efficient scheduling | | [Simpro](https://www.g2.com/products/simpro/reviews) | 4.1/5 (456 reviews) | Small-Business | — | Comprehensive job management | | [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) | 4.7/5 (372 reviews) | Small-Business | — | Mobile accessibility and customization | ### Which Field Service Management features should I prioritize when comparing ServiceTitan and Zuper? Buyers comparing ServiceTitan and Zuper should prioritize ease of use, ease of setup, quality of support, customization, and integrations. - **Ease of Use:** ServiceTitan 8.3, Zuper 8.9 - **Ease of Setup:** ServiceTitan 6.7, Zuper 8.1 - **Quality of Support:** ServiceTitan 7.7, Zuper 9.6 - **Customization:** Zuper has 14 all-time mentions for customization options, while ServiceTitan does not have a comparable customization theme count. - **Integrations:** Zuper has 10 all-time mentions for integrations, ServiceTitan has 12 all-time mentions for integrations. ### What are the pros and cons of ServiceTitan vs Zuper? Zuper's headline strength is customization and support, while ServiceTitan's is its extensive feature set and reporting. - **ServiceTitan strengths:** 29 all-time mentions for ease of use, 24 for customer support, 22 for features, 19 for tracking, 13 for reporting features, 12 for integrations, 11 for all-in-one tools. - **ServiceTitan trade-offs:** 17 all-time mentions for learning curve, 15 for improvement needed, 11 for poor customer support, 11 for poor support, frequent complaints about high cost and contract rigidity in recent reviews. - **Zuper strengths:** 22 all-time mentions for customer support, 14 for customization options, 12 for ease of use, 10 for integrations, 9 for scheduling management, 7 for tracking efficiency. - **Zuper trade-offs:** 7 all-time mentions for improvement needed, 7 for learning curve, 4 for customization difficulties, 4 for feature limitations, 4 for slow performance, 4 for technical issues, with some reviewers noting implementation can take longer than expected. ### Is ServiceTitan or Zuper better for small businesses? Zuper is better suited for small businesses, with higher satisfaction scores and positive small-business reviewer sentiment. - **ServiceTitan:** Largest segment is Small-Business, but recent reviews highlight challenges for small businesses, including high cost, complexity, and contract rigidity. - **Zuper:** Largest segment is Small-Business, with reviewers consistently praising ease of use, customization, and strong support for small teams. ### Which Field Service Management platform has better integrations? Zuper is favored by reviewers for integrations, especially with CRM and workflow tools. - **ServiceTitan:** QuickBooks Online integration is mentioned in recent reviews, with 12 all-time mentions for integrations. - **Zuper:** Integrations with Zoho CRM and HubSpot are highlighted in recent reviews, with 10 all-time mentions for integrations and several reviewers praising the API and integration team. ### How do ServiceTitan and Zuper compare on customer support? Zuper outperforms ServiceTitan on Quality of Support by a significant margin, with a 1.9-point higher score (9.6 vs 7.7). - **ServiceTitan:** Reviewers describe support as inconsistent, with 24 all-time mentions for customer support and 11 for poor support, noting both positive CSM experiences and frustration with slow or unresponsive help. - **Zuper:** Reviewers consistently praise Zuper's support team, with 22 all-time mentions for customer support, frequent recognition of specific support staff, and high satisfaction with responsiveness and customization assistance. ### Which is easier to implement, ServiceTitan or Zuper? Zuper is rated significantly easier to implement than ServiceTitan, with a 1.4-point higher Ease of Setup score (8.1 vs 6.7). - **ServiceTitan:** Reviewers frequently cite a steep learning curve, complex onboarding, and challenging implementation, with several mentioning long setup times and the need for extensive training. - **Zuper:** Reviewers highlight straightforward setup, easy onboarding, and helpful implementation support, with many noting that the platform is user-friendly and quick to get started, though a few mention that complex customizations can extend the timeline. ### Which product has better Dispatch? ServiceTitan and Zuper both receive strong reviewer praise for Dispatch, with ServiceTitan having a higher all-time mention count for dispatch-related features. - **ServiceTitan:** 15 all-time mentions for scheduling, 19 for tracking, and multiple recent reviews highlighting dispatch board improvements and time savings for dispatchers. - **Zuper:** 9 all-time mentions for scheduling management, 7 for tracking efficiency, and recent reviews citing real-time job status, technician tracking, and dispatch automation as key benefits. Alternatives **ServiceTitan Alternatives** ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") [ Jobber ](/products/jobber/reviews) ![Simpro](https://images.g2crowd.com/uploads/product/hd_favicon/81991d213a756595ce01d63753f1a412/simpro.svg "Simpro") [ Simpro ](/products/simpro/reviews) ![FieldPulse](https://images.g2crowd.com/uploads/product/hd_favicon/2042d283ea3abd7febbaba3f4dbb300e/fieldpulse-fieldpulse.svg "FieldPulse") [ FieldPulse ](/products/fieldpulse-fieldpulse/reviews) ![Housecall Pro](https://images.g2crowd.com/uploads/product/hd_favicon/ce6ead72f65b8b12db2c767501f610ed/housecall-pro.svg "Housecall Pro") [ Housecall Pro ](/products/housecall-pro/reviews) **Zuper Alternatives** ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") [ Jobber ](/products/jobber/reviews) ![FieldPulse](https://images.g2crowd.com/uploads/product/hd_favicon/2042d283ea3abd7febbaba3f4dbb300e/fieldpulse-fieldpulse.svg "FieldPulse") [ FieldPulse ](/products/fieldpulse-fieldpulse/reviews) ![Housecall Pro](https://images.g2crowd.com/uploads/product/hd_favicon/ce6ead72f65b8b12db2c767501f610ed/housecall-pro.svg "Housecall Pro") [ Housecall Pro ](/products/housecall-pro/reviews) ![Salesforce Field Service and Operations](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Salesforce Field Service and Operations") [ Salesforce Field Service... ](/products/agentforce-field-service-formerly-salesforce-field-service/reviews)