# ServiceTitan vs Zuper Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceTitan excels in providing comprehensive support for trade businesses, with features like scheduling, invoicing, and job management seamlessly integrated, making it a robust choice for those in the field service industry.
- **Users say** Zuper stands out for its strong integration capabilities with multiple tools, which enhances workflow efficiency and profitability. Reviewers appreciate its powerful scheduling and real-time tracking features that help manage field operations effectively.
- **According to verified reviews** , ServiceTitan's implementation process can be challenging, with some users noting difficulties in setup. However, once established, it is praised for its innovative approach and ability to connect various business workflows.
- **Reviewers mention** that Zuper offers a user-friendly mobile application that supports offline access, which is a significant advantage for teams working remotely. This feature, along with its intuitive dashboard, contributes to high productivity and ease of use.
- **Users highlight** that while ServiceTitan has a solid overall rating, its quality of support is perceived as lower compared to Zuper, which boasts a higher satisfaction score in this area. Zuper's support is frequently described as responsive and helpful, enhancing the user experience.
- **G2 reviewers note** that both platforms have similar scores in meeting user requirements, but Zuper edges out in ease of setup and administration, making it a more attractive option for businesses looking for a smoother onboarding experience.



| | ServiceTitan | Zuper | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 371 | 152 | 
| **Largest Market Segment** | Small-Business (65.3% of reviews) | Small-Business (54.9% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 1 User Per Year | 

---
## Top Pros & Cons

### ServiceTitan

Pros:
- Ease of Use (29 reviews)
- Customer Support (24 reviews)

Cons:
- Learning Curve (17 reviews)
- Improvement Needed (15 reviews)

### Zuper

Pros:
- Customer Support (22 reviews)
- Customization Options (14 reviews)

Cons:
- Improvement Needed (7 reviews)
- Learning Curve (7 reviews)

---
## Ratings Comparison
| Rating | ServiceTitan | Zuper | 
|---|---|---|
  | **Meets Requirements** | 8.7 (301 reviews) | 8.8 (111 reviews) | 
  | **Ease of Use** | 8.4 (306 reviews) | 8.9 (117 reviews) | 
  | **Ease of Setup** | 6.8 (233 reviews) | 8.1 (114 reviews) | 
  | **Ease of Admin** | 8.0 (199 reviews) | 8.8 (96 reviews) | 
  | **Quality of Support** | 7.8 (296 reviews) | 9.6 (112 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (200 reviews) | 9.4 (96 reviews) | 
  | **Product Direction (% positive)** | 9.1 (295 reviews) | 9.9 (107 reviews) | 

---
## Pricing

### ServiceTitan

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zuper

#### Entry-Level Pricing

Plan: Starter

Price: Contact Us 1 User Per Year

Description: Get the essentials to manage jobs, track technicians, collaborate, and handle inventory and payments with ease. 

Key Features:
- Manage one-off and recurring jobs with ease. 
- Track technicians live via mobile and desktop apps. 
- Customize job notes, statuses, and checklists. 

[Browse all 3 editions](https://www.g2.com/products/zuper/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceTitan** | 7.6/10 | 230 |
| **Zuper** | 8.1/10 | 97 |

#### Generative AI

| Feature | ServiceTitan | Zuper | 
|---|---|---|
| **AI Text Summarization** | 7.9 (84 reviews) | Feature Not Available | 
| **AI Image-to-Text** | 6.8 (80 reviews) | Feature Not Available | 

#### Before the Job

| Feature | ServiceTitan | Zuper | 
|---|---|---|
| **Calendar** | 7.4 (189 reviews) | 8.1 (89 reviews) | 
| **Dispatch** | 8.9 (217 reviews) | 8.6 (92 reviews) | 
| **Roles** | 8.4 (200 reviews) | 8.4 (88 reviews) | 
| **Booking** | 8.4 (194 reviews) | 7.9 (84 reviews) | 

#### On the Job

| Feature | ServiceTitan | Zuper | 
|---|---|---|
| **Location** | 8.6 (200 reviews) | 8.0 (89 reviews) | 
| **Employee Communication** | 7.8 (205 reviews) | 8.5 (90 reviews) | 
| **Behavior Monitoring** | 7.3 (183 reviews) | 8.0 (79 reviews) | 
| **Client Notifications** | 8.5 (206 reviews) | 8.1 (78 reviews) | 
| **Field Sales** | 8.1 (175 reviews) | 6.9 (69 reviews) | 

#### After the Job

| Feature | ServiceTitan | Zuper | 
|---|---|---|
| **Reports** | 8.4 (211 reviews) | 8.1 (85 reviews) | 
| **Analytics** | 8.3 (204 reviews) | 7.9 (83 reviews) | 
| **Invoicing** | 8.7 (208 reviews) | 7.1 (71 reviews) | 
| **CRM Integrations** | 7.9 (185 reviews) | 8.0 (79 reviews) | 

#### Agentic AI - Field Service Management

| Feature | ServiceTitan | Zuper | 
|---|---|---|
| **Autonomous Task Execution** | 5.2 (19 reviews) | 9.0 (10 reviews) | 
| **Natural Language Interaction** | 5.0 (18 reviews) | 8.5 (9 reviews) | 
| **Proactive Assistance** | 5.1 (18 reviews) | 9.1 (9 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to ServiceTitan (2):** [Pest Control Software](https://www.g2.com/categories/pest-control-software), [HVAC Software](https://www.g2.com/categories/hvac)



---
## Reviewer Demographics

### By Company Size

| Segment | ServiceTitan | Zuper | 
|---|---|---|
| **Small-Business** | 65.3% | 54.9% | 
| **Mid-Market** | 32.8% | 38.9% | 
| **Enterprise** | 2.0% | 6.3% | 

### By Industry

#### ServiceTitan

- **Construction:** 38.0%
- **Consumer Services:** 23.1%
- **Utilities:** 4.3%
- **Marketing and Advertising:** 3.7%
- **Accounting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.6%
- **Facilities Services:** 2.6%
- **Information Technology and Services:** 2.0%
- **Retail:** 1.7%
- **Building Materials:** 1.7%
- **Other:** 16.6%

#### Zuper

- **Information Technology and Services:** 9.8%
- **Construction:** 9.8%
- **Consumer Services:** 9.8%
- **Facilities Services:** 7.0%
- **Food & Beverages:** 4.2%
- **Retail:** 4.2%
- **Security and Investigations:** 3.5%
- **Financial Services:** 3.5%
- **Computer Software:** 2.8%
- **Telecommunications:** 2.1%
- **Other:** 43.4%

---
## Alternatives

### Alternatives to ServiceTitan

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (406 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (356 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (120 reviews)
- [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (58 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (179 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [BuildOps](https://www.g2.com/products/buildops/reviews) — 4.2/5 stars (69 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)

### Alternatives to Zuper

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (356 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (406 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (229 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (399 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (413 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)

---
## Top Discussions

### ServiceTitan

- Title: [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) — 4 comments, 1 upvote
  > **Top comment:** "The answer is kind of complicated. In short, yes it is Easy. Service Titan has a whole range of trainers, support staff and online training to make the..."
- Title: [What is ServiceTitan?](https://www.g2.com/discussions/what-is-servicetitan) — 2 comments
  > **Top comment:** "Servicetitan is a industry specific software for plumbing, heating, electrical, garage doors, lawn care and pest control.  They are expanding to other..."
- Title: [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system.  It is cloud based.  It has it all.  It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system. It is cloud based. It has it all. It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) — 1 comment, 2 upvotes
  > **Top comment:** "Yes, it integrates with Quickbooks"

### Zuper

- Title: [What is Zuper Pro used for?](https://www.g2.com/discussions/what-is-zuper-pro-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Zuper is used to optimize service operations, enhance workforce productivity, and deliver exceptional customer service.

Zuper is the most flexible field..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicetitan-vs-zuper)