Zuper Reviews & Product Details

It is a flexible field service management that helped streamline our processes Review collected by and hosted on G2.com.

there are still some bugs to fix that comes with a newer product Review collected by and hosted on G2.com.

Zuper is a great field service management system. It has a lot of features that help with job estimates, scheduling, GPS and project management. It is easy to use and have great customer support. Review collected by and hosted on G2.com.

The pricing is very high. You will need to speak with a salesperson to get a plan that's right for your company. Review collected by and hosted on G2.com.

What I like best about Zuper is that it has allowed our company to consolidate many of our outdated old systems of field management and coordination into one place. It has increased our efficiency and given us new tools to use in our construction business.

I like that the software is completely customizable to your needs and that the software can be molded to fit your needs.

Customer service is also top notch! Review collected by and hosted on G2.com.

The downside is the long learning curve. Review collected by and hosted on G2.com.

Zuper offers a powerful and flexible FSM platform with great features that streamline our operations. The integration with Zoho CRM is seamless, and the interface is intuitive, making it easy for our team to manage jobs, schedules, and customer information in one place. The support from our account manager, Jahanwi, has been excellent — she’s responsive, helpful, and committed to making sure we get the most out of the platform. Review collected by and hosted on G2.com.

While Zuper is a great platform, sometimes it takes longer than expected to implement or develop requested features. Faster turnaround times for updates or customizations would make the experience even better. That said, the support team is helpful and works hard to address our needs. Review collected by and hosted on G2.com.

The tool is amazing. It has features that we didn't know it had. The Dashboard and the ability to integrate with Zendesk is a Game Changer for our ISP operation. Zuper has not only added data and visibility to our teams in real time, but it has pushed us to revamp and simplify our processes.

Also, the implementation and Customer Success Team has been amazing. We were able to start using the platform in week 2 of our onboarding.

Zuper is a very user-friendly platform and is the primary tool for our Field Executives and our Dispatch team. Also, the Zendesk integration allows the Contact Center to create Jobs directly from a Customer ticket. This is our daily bread. Review collected by and hosted on G2.com.

Even though the Customer Success team has been amazing, I believe that having a Spanish-speaking team could allow for a smoother integration. Review collected by and hosted on G2.com.

After a lot of research on calendaring options, we chose Zuper for its robust offerings. The patience and support of the onboarding team has been phenomenal. We have been able to customize several aspects of the platform to suit our needs, and when customization isn't feasible, solutions are offered to make our transition from our current system to Zuper. Review collected by and hosted on G2.com.

Because the system does offer so many features, it can be overwhelming to decide what to focus on. The Zuper team has been willing to be patient as we migrate features slowly to ensure that our team understands each function. Review collected by and hosted on G2.com.

Beyond the software itself, I appreciate Zuper's commitment to partnership. Their support team has been incredibly helpful, working closely with us to understand our specific needs and customize the system to fit our workflows. They're not just a vendor; they're a true partner in our success. Review collected by and hosted on G2.com.

The mobile app is generally very user-friendly, but occasionally, we experience minor syncing delays. While these are infrequent, improving the app's offline functionality and sync reliability would be a significant plus, especially in areas with limited connectivity. Review collected by and hosted on G2.com.

It is very easy to use, Job Assignments and Real time job status Review collected by and hosted on G2.com.

sometimes the mobile applicatioon show glitches Review collected by and hosted on G2.com.

First and foremost as the IT Administrator here at Fireplace Stone & Patio, I want to talk about the technical relationship we've experienced with Zuper. Hands down this has been one of the more willing to meet our requirements teams I've worked with in over 20 years of I.T. industry experience.

The Zuper team has worked as hard as any onboarding team I've worked with in the past, to ensure they provide us with a solution to any question we proposed. With weekly scheduled cadences, they are constantly keeping track of any resolution or issue, and ensuring that nothing slips through the crack.

Status updates, new solution updates are always provided keeping us well informed of where we are sitting with moving forward with Zuper. Truly, the Zuper team has been a pleasure to work with, both high level customer service as well as high-level technical work. Review collected by and hosted on G2.com.

So far after 6 months of onboarding and making sure the solution was tailored to our business, I can't single out any dislikes. Anything that has been an issue or a hurdle for our company, has been addressed, and resolved or a solution provided to keep us on track to moving forward. Review collected by and hosted on G2.com.

The Zuper support team is always available to help tailor processes and enhance the experience for both our clients and field technicians. We’ve requested several automations to ensure our coordinators are informed of the next steps before the technician even leaves the job site, making the workflow more efficient and seamless for our clients. I truly appreciate the Zuper team’s dedication and attention to detail in addressing our needs. Review collected by and hosted on G2.com.

I would like some of the features not used or relevant in the web portal removed, I would like to have a feature where emails and notes are separated. Review collected by and hosted on G2.com.