--- title: Zuper Reviews meta_title: 'Zuper Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 152 reviews by the users' company size, role or industry to find out how Zuper works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 152 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Zuper Reviews **Vendor:** Zuper **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 152 ## About Zuper Zuper is the most adaptable and intelligent field service management (FSM) solution that helps service businesses automate scheduling, dispatching, mobile workforce operations, and customer communications. Designed for mid-market and enterprise organizations, such as Roofing, HVAC, Plumbing, Electrical, and other field service companies—Zuper transforms technology into a competitive advantage. With Zuper’s unrivalled technology, organizations can empower field teams, delight customers and grow their businesses, transforming their teams into Zuper heroes. Key features: Intelligent Scheduling & Dispatching Automate scheduling and routing by matching jobs to the right technician based on skills, availability, territory and proximity, and generate efficient recurring routes to save travel time and fuel. Mobile App with Offline Mode Empower technicians with a user-friendly iOS/Android interface for job details, service history, checklists and customer data—even without connectivity—so they have everything they need onsite. Customer Portal & Real-Time Updates Offer end users a self-serve portal for service requests, quote approvals, job tracking, online payments and automated ETAs/notifications to keep customers informed at every step. No-Code Workflows & Automation Empower operations teams to build end-to-end workflows for scheduling, invoicing, contract renewals and notifications via drag-and-drop logic, reducing manual effort and errors. Analytics & Reporting Turn operational data into actionable insights with customizable dashboards and reports on workforce productivity, service performance and revenue trends, accelerating business growth through upsell opportunities and instant payments. Scalable Integrations Connect to 60+ best-in-class applications—such as HubSpot, QuickBooks, Zendesk and Sage—via prebuilt connectors and open APIs to maintain a unified, extensible technology stack. ## Zuper Pros & Cons **What users like:** - Users commend the **exceptional customer support** from Zuper, with a dedicated team addressing all needs and challenges. (22 reviews) - Users value the **customization options** of Zuper, enhancing their ability to tailor the software to specific business needs. (14 reviews) - Users find Zuper's **ease of use** exceptional, transforming field service management into a seamless experience. (12 reviews) - Users value Zuper's **seamless integrations** , enhancing automation and efficiency for a streamlined field service experience. (10 reviews) - Users value the **smart automation and easy scheduling** in Zuper, enhancing efficiency and improving customer experience. (9 reviews) - Tracking Efficiency (7 reviews) - Users find Zuper to be incredibly **user-friendly** , enhancing their daily operations with ease and customization. (7 reviews) - Real-Time Data (6 reviews) - Time Management (6 reviews) - Data Management (5 reviews) **What users dislike:** - Users note that **improvement is needed** in bug fixes and features like purchase order generation and time entry. (7 reviews) - Users note a **long learning curve** for first-time users, making initial use of Zuper somewhat challenging. (7 reviews) - Users experience **customization difficulties** with Zuper, finding it complex and time-consuming to achieve the desired setup. (4 reviews) - Users find the **feature limitations** of Zuper hinder integration and increase implementation timeframes significantly. (4 reviews) - Users experience **slow performance** with Zuper, causing inefficiencies in daily tasks and feature implementation delays. (4 reviews) - Users report **technical issues** such as bugs and limited functionalities that hinder their overall experience with Zuper. (4 reviews) - Delays (2 reviews) - Email Issues (2 reviews) - Setup Difficulties (2 reviews) - Connectivity Issues (1 reviews) ## Zuper Reviews ### 1. User friendly, easy to customize **Rating:** 4.5/5.0 stars **Reviewed by:** Randy K. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Zuper?** Zuper App has helped us eliminate redundate pieces of our work and give us a single depository for our Field Operations and Service items. Ramya has been very helpful working with our team on a weekly basis to improve our useage capabilities as well as team trainings for better usderstanding and user awareness. **What do you dislike about Zuper?** Project timeline and length id geared toward short cycle services **What problems is Zuper solving and how is that benefiting you?** Single depository for our Field Operations and Service items **Official Response from Hilary Zaporteza:** > Thanks for this review, Randy! It's great to hear that Zuper has been user-friendly and a source for your field ops. and service items! We appreciate your feedback and are pleased Ramya is helping your team get the most out of Zuper! ### 2. Decent features for a small team. Lacks customization. **Rating:** 2.0/5.0 stars **Reviewed by:** Adam H. | Everything, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Zuper?** Job Filters Are really good. Mobile App has a very good feature set, especially if the technicians are self managing. API Documentation is fairly solid. Easy To Use, and implement Customer service team is very responsive Frequent Updates **What do you dislike about Zuper?** Mobile App offline mode, doesn't usually work. Currently we are running into some bugs with timelog editing/creation. Not very customizable apart from custom fields and a few options. Customer service team doesn't seem to be able to do much for you if it isn't built into the software already. Missing advance features. **What problems is Zuper solving and how is that benefiting you?** It provides a good way for technicians to view and interact with the jobs assigned to them. ### 3. Zuper has been an effective platform for managing operations. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Zuper?** The ease of use, friendly helpful customer service. **What do you dislike about Zuper?** The program could be more customizable, overall it has been adjusted to our needs. **What problems is Zuper solving and how is that benefiting you?** Digitizing Field records, paperless worksheets. ### 4. Good, could be better. **Rating:** 3.5/5.0 stars **Reviewed by:** Paul B. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Zuper?** Zuper is a very good scheduling software with what seems to be a good team that supports and wants to impove their software. The support staff is excellent, and the app is updated often. **What do you dislike about Zuper?** Missing some useful features such has the ability to add additional pictures or media to out going emails.Tech/App interface needs to be streamlined and improved. I would prefer it if I was able to send the actual job ticket or a Link to my client instead of a email template. The GIANT useless map picture displayed on Property and Organiztion pages. Transferring jobs via the app is very buggy. **What problems is Zuper solving and how is that benefiting you?** Equipment Tracking, ### 5. Great tool for business with maximum flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary c. | Technology Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Zuper?** Zuper has allowed our business to streamline work down to the lowest level, maximizing revenue in short periods of time. The flexibility of the system has allowed in stream changes with ease. Any problems or questions we have had have been answer quickly. Last the integration with our CRM was seamless. **What do you dislike about Zuper?** Everything has been great so far and looks to stay that way **What problems is Zuper solving and how is that benefiting you?** Most recently Zuper has added the projects feature allowing us to integrate with our CRM is a more concise way when dealing with multiple jobs for a singular customer. **Official Response from Hilary Zaporteza:** > Thank you for sharing your experience, Zachary! We are happy to hear that Zuper increased your revenue and that you are seeing value in our new Projects feature. We appreciate your support! ### 6. Working with the Zuper team and especially Akash has been tremendous! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Zuper?** They are available when you need them. Very nice to be able to talk to someone when you need them. **What do you dislike about Zuper?** Nothing to add here. There is nothing more to add here. **What problems is Zuper solving and how is that benefiting you?** Zuper is solving several key items for us on daily bases. using this for both service and our sales dept. **Official Response from Hilary Zaporteza:** > We're glad you've had a great experience with our team, especially Akash! Our team at Zuper is committed to providing the best customer support whenever you need us! Thank you for choosing Zuper! ### 7. My experience with zuper system and zuper team have been amazing ! **Rating:** 5.0/5.0 stars **Reviewed by:** Destiny G. | Business Solutions Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Zuper?** Zuper is super Efficient ; very easy to navigate. Pretty straight forward to implement and teach among the staff. **What do you dislike about Zuper?** I can't find anything I dislike about zuper because they tailor your system based around the way you do business and I love that. **What problems is Zuper solving and how is that benefiting you?** Zuper runs to my rescue at any giving moment. The team is super hands on. And super effective when it come to problem solving and streamlining and that's exactly what zuper has helped me with ; making it easy for me to make my team daily jobs much easier. ### 8. Easy to use service platform, good support and features. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Zuper?** Zuper is great for a small business like ours however I imagine it can be scaled up equally well. I like the ease of use of the app for our engineers and the planning dashbaord. The support has been great so far and very responsive. **What do you dislike about Zuper?** The mapping function seems a bit hit and miss although we havent spent a long time using it so it may get easier with use. **What problems is Zuper solving and how is that benefiting you?** Getting service calls to our engineers and allowing them to process in real time. ### 9. Great tool! Easy to implement and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Bruno L. | Head of systems &| processes, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Zuper?** The ability to integrate multiple systems with it as the API is very easy to use **What do you dislike about Zuper?** Reporting/dashboards can be better as it can be sometimes very limited to create new things **What problems is Zuper solving and how is that benefiting you?** Connect parts of the business with our supply chain team ### 10. Zuper is the most flexible FSM in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Zuper?** The Zuper team helped us configure our end to end workflows in the account for the installation, repair and maintenance jobs. They were patiently understood our workflows and it was a collaborative approach to get the account configured exactly as per our requirements. We couldn't not do this with our previous software that was too rigid and would not let us modify any workflow. The Zuper team is knowledgeable and shared the industry's best practices to guide us to right path as we were going in cycle to define the flow. The training offered by the Zuper team for our back office and the field staff was well received. **What do you dislike about Zuper?** We could not schedule the in-person training before launch since the Zuper team did not have the resources availability to visit on-site for the training. However, we are able to schedule it for the next phases of the launch and expansion. **What problems is Zuper solving and how is that benefiting you?** Zuper has helped us streamline the communication between the teams and with our customers. All our workflows are currently hosted in Zuper and helps escape with governance and oversight. ### 11. So accommodating! **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica L. | Office Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Zuper?** Accommodating, user friendly, integrates with many apps **What do you dislike about Zuper?** We are needing to make many customizations but Zuper has been very accommodating. **What problems is Zuper solving and how is that benefiting you?** Scheduling statuses, automations **Official Response from Hilary Zaporteza:** > Thank you, Jessica, for sharing your experience! We appreciate your understanding with customizations—our team is always striving to make Zuper the best fit for our customers. ### 12. good app, great sevice **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Zuper?** eazsy to use for service team, great availability of Zuper staff for questions etc.. **What do you dislike about Zuper?** some small bugs and could have more functionalities like a packingslip for routes and routes in the app are only visible for the same day. **What problems is Zuper solving and how is that benefiting you?** hubspot -> delivery ### 13. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony Z. | Master Scheduler, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Zuper?** The customer support is friendly and they are fast to respond to tickets. **What do you dislike about Zuper?** The product isn't 100% customizable but Zuper always does their best to accommodate. **What problems is Zuper solving and how is that benefiting you?** Zuper is helping get all of our scheduling organized and on one platform. They are also helping to simplify and streamline the scheduling process. **Official Response from Hilary Zaporteza:** > Thank you for your feedback, Anthony! We understand the importance of customization and are constantly working to improve our product to better meet the needs of our customers. ### 14. Good Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Zuper?** I believe that the solution is very complete and allows a lot of room for customization to adapt it to different market segments, in addition to being able to extract valuable insights from the database **What do you dislike about Zuper?** I believe that the answers to our problems should be resolved more quickly and in a way that is more consistent with our operation, not in a standard way for all customers. I also believe that the FAQ could be improved **What problems is Zuper solving and how is that benefiting you?** We use Zuper to manage the maintenance of our motorcycles and their respective billing ### 15. Zuper is a great customizable system! **Rating:** 4.5/5.0 stars **Reviewed by:** RACHAEL H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Zuper?** Display, user friendly, the ability to customize the job completion checklists. Integration with finance. Contracts, proposals. **What do you dislike about Zuper?** Reporting, Dashboard are useless, reports do not provide you with usable data and the information on the dashboard is not clickable. **What problems is Zuper solving and how is that benefiting you?** Keeping track of our service memberships va the contract features, connecting our customers with finance options. ### 16. We're happy we made the switch. **Rating:** 4.5/5.0 stars **Reviewed by:** Tana M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Zuper?** The customer support team at Zuper is second to none! Everyone is super friendly, supportive and immediately reactive to requests (of which we've had many). The system is easy to use on the web and the app. We are able to cusomize processes for the techs in the field which ensures that we have the necessary information to invoice and collect from clients in a timely fashion. Also, financing is integrated, which has helped grow our sales. While the initial set up threw some challenges our way, we are very happy that we made the switch to Zuper from Service Titan. I would highly recommend Zuper to other contractors. **What do you dislike about Zuper?** There are very few things to complain about with Zuper. Reports and Analytics are a bit limited, it would be great is we could create our own to ensure we get the valuable information required for our specific needs. Though the customer support team has created reports for us when requested. Also, the dispatch board is not provided in real time, so we must constantly hit the refresh button to see the current situation (which can change minute by minute, so we're hitting refresh alot). Other than than, Zuper provides everything we need to run a successful business. **What problems is Zuper solving and how is that benefiting you?** The app is super easy for the techs and we are able to create the step by step process ourself which ensures we never miss required infomation. And financing is built into the app, so our techs can increase their average ticket. ### 17. The power of field work right in the palm of your hands! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Zuper?** Since implementing Zuper, our company has experienced significant improvements in our field repairs processes. The management of incoming repairs has become much more streamlined, and assigning technicians to jobs has become effortlessly efficient. Additionally, our independent contractors have greatly benefited from joining the Zuper platform through Plunge, as they have been able to access a higher volume of work. As satisfied customers of Zuper, we eagerly anticipate the upcoming changes that the platform has in store for us. **What do you dislike about Zuper?** If there were any drawback to using Zuper, it would pertain to the communication process between the field and the back-end office, which could be further streamlined. Currently, we need to switch between multiple programs in order to effectively communicate with technicians regarding jobs. However, once we integrate Zuper with Zen Desk, all of these challenges will be resolved. **What problems is Zuper solving and how is that benefiting you?** Managing the work load that comes in for warranty repairs and assigning technicians to seamlessly get the customers the help they deserve is an essential aspect of our customer service operations. ### 18. Zuper Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Zuper?** Job and asset modules are very helpfull on our day to day businesses **What do you dislike about Zuper?** Timesheets and time tracking on jobs could be improved for a better user experience **What problems is Zuper solving and how is that benefiting you?** It helps us to schedule our jobs promptly and keep track on the assets at our customers ### 19. Sora/Zuper **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Zuper?** How user friendly it is and the fact they have desktop and app alternatives **What do you dislike about Zuper?** Not much so far it's been great so no complains **What problems is Zuper solving and how is that benefiting you?** Time and utilization of techs/resources for field work ### 20. Great Support from a knowledgable staff! **Rating:** 5.0/5.0 stars **Reviewed by:** Barry B. | Operations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Zuper?** Zuper reps have been very helpful and knowledgeable! **What do you dislike about Zuper?** I am awaiting the implementation of AI so jobs can get automatically scheduled by region or zip code. **What problems is Zuper solving and how is that benefiting you?** Scheduling field work. **Official Response from Hilary Zaporteza:** > We're happy to hear that our staff has been helpful and knowledgeable in assisting you! Your feedback about AI implementation for automatic job scheduling is valuable, and we will certainly explore ways to improve our services in that area. ### 21. They were very knowledgeable and walked us through all product setup to meet our needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Zuper?** It keeps our scheduling and reporting all in one place. Ease of use Ease of Implementation Customer Support **What do you dislike about Zuper?** I have not found anything I do not like at this time **What problems is Zuper solving and how is that benefiting you?** Scheduling and reporting ### 22. Zuper Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Priyam M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Zuper?** Improved Efficiency: Field service apps streamline task assignments, reduce travel time, and enable technicians to complete more jobs in a day. Enhanced Customer Experience: Real-time updates, accurate arrival times, and prompt issue resolution lead to higher customer satisfaction. Data Accuracy: Digital record-keeping minimizes errors and ensures accurate documentation of tasks, parts used, and service details. Optimized Resource Allocation: Managers can allocate resources based on real-time information, leading to better utilization of technicians and assets. Analytics and Insights: Field service apps generate valuable data for analysis, helping organizations identify trends, performance metrics, and areas for improvement. Remote Management: Managers can monitor and manage field operations remotely, enabling quicker decision-making and adaptability to changing circumstances. Remember, the user experience and benefits may vary based on the specific features and design of the field service application you're using. It's important to choose an application that aligns with your organization's needs and provides a seamless experience for both managers and field technicians. **What do you dislike about Zuper?** There is no corn in terms of Zuper FSM just that if we get more idea in terms of customisation component that would help our growth all together **What problems is Zuper solving and how is that benefiting you?** We are a Zuper partner we have used it for various businesses from our end ### 23. Next best thing to building your own custom app **Rating:** 5.0/5.0 stars **Reviewed by:** Justin M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Zuper?** I have tried many field service softwares, looking for the best fit for our company. All of them are lacking in one area or another. I was looking into pricing getting my own app built, when I found Zuper here on G2. Zuper allows you granular control of processes, similar to a Microsoft Access level of control. No coding is required, but you are not stuck in a one-size-fits-all box. You can utilize triggers, webhooks, dependant fields and much more. Reporting is super-robust, even for custom field data that you may create. Zuper staff seem excited about rolling out new updates. On the rare occasion when functionality may appear missing or where things such as integrations may become complex, Zuper's Customer Success staff and developers are phenomenal and super-responsive. I always seem to be the customer that WILL find the bugs and weak spots in a platform. I'd love nothing more than to be able to report these things and get them fixed or looked at promptly. I have that with Zuper. No waiting for half the country to upvote your issue or recommendation to get it looked at. **What do you dislike about Zuper?** As of now, there is no downside. Anything that could initially be an issue is resolved quickly. I have yet to encounter anything that cannot be overcome, and I am excited to work with Zuper as our company grows. **What problems is Zuper solving and how is that benefiting you?** Zuper helps us schedule our teams and capture valuable field data. It also performs customer notifications and team notifications. It is the best platform I have found that can incorporate all our data and I.T. processes in one place. ### 24. All-in-one FSM software for pros **Rating:** 4.5/5.0 stars **Reviewed by:** Xavier S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Zuper?** Zuper is a complete solution where you have all features a field service management team can require. Easy and high friendly user with an extraordinary user experience. You can implement Zuper in a few days or weeks. Mobile app is amazing with absolutely all features a technician need in the field. From basic info to advanced features. Automations and customizations of the platform is a good point that Zuper also has. **What do you dislike about Zuper?** Need a slight review on the administration menus to get the configurations menus a bit faster. **What problems is Zuper solving and how is that benefiting you?** Zuper allows to centralize and manage all the FSM cycle with the customer, products and contracts. Specially focused also on maps and geo-location and mobile app. A company can organize their agendas or jobs with all the information related, while the technician can update the customer by sms and emails from the mobile app. Also Zuper is perfect to automate all the process related with FSM services and can be integrated with corporate systems, like ERP (although it also has a quoting, invoicing and payment system) through API. ### 25. User Friendly Work Order App **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Zuper?** The app is very user friendly and easy to navigate **What do you dislike about Zuper?** The app does not fit our company model 100% **What problems is Zuper solving and how is that benefiting you?** Work Orders are "live" and this has streamlined our communication with our frield service installers ### 26. Highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Zuper?** The team's helpfulness, usability & customisation of workflows and the interface. **What do you dislike about Zuper?** I have nothing in particular that comes to mind. **What problems is Zuper solving and how is that benefiting you?** We are using Zuper to handle all our customer DOF needs. The team is a pleasure to work with, helping us with any query we may have & resolving any issues quickly. **Official Response from Hilary Zaporteza:** > Thank you for taking the time to share your experience! We're committed to providing top-notch service and are pleased to hear that Zuper is meeting your requirements. ### 27. Flexible and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Dan D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Zuper?** Zuper has allowed for us to be scalable in our dispatching processes, and their APIs and Zapier connections allow us to adapt Zuper to our various service partners we engage with **What do you dislike about Zuper?** Our business concept is unique in the way that we operate - there's some opportunities that have required us to lean on other systems, however, we are confident as Zuper continues to invest in their product and evolution, we will see a reduction in our tech stack over time. **What problems is Zuper solving and how is that benefiting you?** Quick, easy, interconnected dispatching. We work with several partners who we send out technicians for, and after some customization and API work, we're in a very good spot. ### 28. Zuper's team never gave up **Rating:** 5.0/5.0 stars **Reviewed by:** Justin G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Zuper?** Their willingness to make things work within our organization's needs. Even when there was a challenging intervention, they never gave up and were always there to help. They are also fast and responsive with technical support. Thank you for that!! **What do you dislike about Zuper?** Sometimes we felt a little bit misunderstood, especially at the beginning but were there to listen. Also, it might have been a bit confusing to know who's in charge of our onboarding as it changed many times. **What problems is Zuper solving and how is that benefiting you?** Zuper helped us to eliminate the paper (work order) and data entry as we can dispatch right on the cell or tablet of our field technician. It also has a ton of other very good features. ### 29. Zuper is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Daron P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Zuper?** Zuper is easy to use andworks great for a business setting. The customer service team has a great response time and has resolved any issues very quickly. I would highly recommend this. **What do you dislike about Zuper?** Zuper Pro is a Great way to organize any business. Any of the downsides you may face using it can be changed yourself and brought up to the support team and they can change them for you. **What problems is Zuper solving and how is that benefiting you?** Zuper pro has helped the business stay organized while out in the field and it has helped with organizing info for our clients. Highly reccomend for any busines struggling with organization ### 30. A Glowing Review of Zuper Pro **Rating:** 5.0/5.0 stars **Reviewed by:** Cassia F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Zuper?** Zuper is an incredibly efficient tool for organizing and scheduling services. It's user-friendly. So far, the main advantage for us since we started implementing the system is organization and information visibility about the status of the jobs and what is happening on site. I would highlight the support from Abiramy, for her fast response and ability to address issues and concerns properly and propose changes or fix issues as soon as possible. **What do you dislike about Zuper?** Not possible to create routes based on the time the job starts. Not possible to see where all our clients are located so we can check where the clusters are to allocate the right resources to this area. **What problems is Zuper solving and how is that benefiting you?** Organizing the schedule for technicians so they have a clear route and what needs to be done in each location. Awareness of job status across departments helps to take action without asking what is happening on site. ### 31. I am throughly impressed with the comprehensive range of features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Zuper?** The app integration, the fsm eliminated the hassle of switching between multiple platforms and has helped me to maintain a streamlined workflow. This integration has saved me time, effort and i'm always thrilled using the fsm. **What do you dislike about Zuper?** Nothing at all. I do consider Zuper being an amazing fsm making work n organization easier. **What problems is Zuper solving and how is that benefiting you?** Zuper now has streamlimed our operations, ensuring tasks are assigned, scheduled n tracked. With this it has helped us save time n do work in short time n in an organized way also has improved customer satisfaction n also loyalty. Thanks to Zuper ### 32. The team is super! ;) **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Zuper?** The easy way of working with the program. The good planning of many appointments with customers in one program. The good overview of all tasks we need to work on. **What do you dislike about Zuper?** The German translation is sometimes not right. **What problems is Zuper solving and how is that benefiting you?** Appointment coordination. If a Field Service technician is not available, you can view all their appointments at a glance. ### 33. Conversion to Zuper **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Zuper?** The program is very flexible and easily tailored to business needs. The Team at Zuper is at your side during conversion and always promptly addresses any needs or modifications. **What do you dislike about Zuper?** Data Upload: Due to the quanity of data we needed to transfer the process of conversion was lengthy and some fields did not translate accordingly. **What problems is Zuper solving and how is that benefiting you?** Field Executives are happy with the product. Zuper is very easy to use for them. ### 34. Great Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Josh B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Zuper?** The best thing about Zuper is the customer support. The team continues to help us develop Zuper to where it will work for us. **What do you dislike about Zuper?** It feels like the product is not yet complete and we're in the development phase. **What problems is Zuper solving and how is that benefiting you?** We're able to get our jobs all visible and managed in one area. ### 35. A must use app for field service **Rating:** 4.0/5.0 stars **Reviewed by:** suganya v. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Zuper?** Quality support, and i want to specify the agent name Abiramy who is on tech support. She is a good asset and she helped us in all our query and knowledge transfer. one thing, in particular, is timely response and follow-up from Abiramy. Zuper pro is a good app but we need some adjustments to be made as well. **What do you dislike about Zuper?** some times integration to our own billing software might cause duplicate entries, we need to explore more on the app to understand its working but we can always rely on their tech support when we need help. Some functions needed the developer's intervention for usage, such as job sheets which can be modified from uptrend only or we need to have basic HTML knowledge to do that. **What problems is Zuper solving and how is that benefiting you?** Track on customer job entry and can be accessed from cross platforms like ios android and windows(web). ### 36. Zuper makes running a service team easy, great customer support and onboarding. **Rating:** 5.0/5.0 stars **Reviewed by:** James W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Zuper?** Invoicing/scheduling/time management/communication with customer and techs is excellent! **What do you dislike about Zuper?** The integration with Hubspot does not transfer the Geo location of customers into zuper. One by one we have to enter it manually. **What problems is Zuper solving and how is that benefiting you?** Zuper is sloving our SMS messages that are sent to the customer, Zuper is helping us establish better service communication with our customers. ### 37. Platform supported for smart engineers **Rating:** 5.0/5.0 stars **Reviewed by:** Edgardo Enrique C. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Zuper?** Flexibility is one key point I always look at when I evaluate platforms. Integrations within my ecosystem are what I appreciate about Zuper Pro, and support from the engineers is what I expect. Keep on smiling, guys! **What do you dislike about Zuper?** So far, so good. Nothing to worry about when I go deep into the solution, and innovation is a permanent task Zuper delivers for current and new customers. I can only say that it's a great tool. **What problems is Zuper solving and how is that benefiting you?** Allow us to keep track within real-time maps of all agents working on the field. They can even take payments and tips from the final customers and register them on the app. ### 38. Quick integration and seamless experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ankur J. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Zuper?** We were looking for a service management app and came across Zuper. We got in touch with the team and quickly went through the demo. We have been using Zuper for the last 8 months. We liked the following things: a. Quick turnaround: The team has quickly taken us through the demo and set up our account within three days. Additionally, whenever we have raised any additional requests for reports or bugs, the Zuper team solves them quickly. b. Features and functionality: Zuper is loaded with all the possible functionality one needs to run a field service business. Their manager app is a boon for conveniently checking the status of services. c. Great support: Zuper team has quick support where they solve bugs within a day. **What do you dislike about Zuper?** There has not been a reason for disliking Zuper in any way. Zuper has made the management of service very convenient. There are a few features which can be enhanced further. However, this is part of the regular product roadmap. One thing that Zuper can also add is allowing users to create a report themselves. User can select the key columns they want in their report and do the analysis they want. This would reduce the dependency on Zuper team to create a custom reports. **What problems is Zuper solving and how is that benefiting you?** We are using zuper to manage 200+ workforce to do the job across the city. System help in assigning the job and managing the calendar of workforce. A lot of processes have been automated with the help of zuper. We have done the integration with our system and backend ops is taken care by Zuper. ### 39. Master managing remote teams **Rating:** 4.5/5.0 stars **Reviewed by:** Eduard M. | Directeur Stratégie de Marketing & des Ventes, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Zuper?** Time Saver - job tasks can be felt as low value, and repetitive, however, smarter ways can not only simplify and bring more visibility but also eliminate manual work. That makes both in-office and field teams feel cared, valued, and involved as ONE team. Integrated with over 35 well-known Saas applications it allows data to be easily exchanged (accounting, ticketing, etc). A particular feature is asset management that holds all hardware movements within Zuper at easy-to-have access to the flow or deployment in the field. Customizable reports for everything you need to know, from operating people to Lead Management (a. assess cost-demanding assets for recurrent intervention to improve profitability; b. team and individual workload with efficiency opportunities). Monthly automated reports sent to clients with work intervention status and satisfaction feedback to secure long-term loyalty. My particular "cherry feature" is the complete visibility of jobs for field service personnel via Zuper’s face ID and location-based check-in; always be aware of team members' activity. **What do you dislike about Zuper?** N/A.... Support has always been prompt to enable client implementation and take suggestions on board (however I could count only two that were not already considered or existing). This is the advantage of a niche mastery Saas that has thought it inside out. **What problems is Zuper solving and how is that benefiting you?** We found Zuper extra customizable to fit our clients' processes. Disregarding the specifics of the project, Zuper had a feature already built-in and an answer to how to. A perfect tool to manage complex implementation projects in a growing market demand (particular case of the renewable energy industry) Boost Field Teams performance by implementing optimal internal workflows from dispatching, optimized territory planning, and intelligent routing (with Map view), in a few clicks and easy to access via the Zuper Mobile app (take premises / implementation pictures, team collaboration, remote support, etc). ### 40. Great option for any Service Team **Rating:** 5.0/5.0 stars **Reviewed by:** Derek F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Zuper?** The ease of use that the system provides out of the box along with the intuitive nature and mobile friendly application for the field team. **What do you dislike about Zuper?** A little more automation would be helpful for certain tasks. **What problems is Zuper solving and how is that benefiting you?** Easily tracking techs in the field and seeing what they are up to. ### 41. Using Zuper Pro product for field team management. **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul G. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Zuper?** The Zuper Pro is a really quick and responsive App. All last-mile tasks can be examined, monitored, updated, and adjusted, and they have been accomplished fast. We were able to offer synchronized services to our esteemed customers. Additionally, integration is possible for the necessary Apps (such as Twillo, Zoho CRM, and Zoho Accou) which helped us with seamless operation. Finally, Zuper's outstanding support team. **What do you dislike about Zuper?** Pricing details should be available on the website. **What problems is Zuper solving and how is that benefiting you?** We are able to synchronize the tasks, customers, and management team in one go. ### 42. Zuper is helping us to scale up our operations and increase the quality of our customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Laura R. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Zuper?** Zuper is super user-friendly. Our employees love using it because it helps to get the work done instead of bureaucratically getting in the way. Besides, Zuper feeds our customers with information and reports of the services, improving their experience with us. Zuper also has a fantastic support team that gets involved and helps you with any problem. It is honestly a brilliant field service tool, the best there is. **What do you dislike about Zuper?** So far, we are managing to solve all the problems ahead. No significant issues appeared, and everything was resolved quickly by support. We have been using Zuper for the last year, and there are no complaints. **What problems is Zuper solving and how is that benefiting you?** Zuper Pro helps us: - to keep the team in the correct workflow for the field jobs; - to record the jobs we do; - management of our resources for field operations; - maintain our customers informed about jobs we are currently doing for them. With all this, we can keep track of our operations only by looking at Zuper. ### 43. Very Intuitive and Powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Nikita K. | Technical Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Zuper?** Zuper Pro allows our team to work on projects and the documentation for said projects in parallel. This saves so much time and takes a load off of our shoulders. **What do you dislike about Zuper?** Zuper is still being developed and worked on as time goes on. Naturally, some bugs can occur, but there has been nothing I've encountered that does not have a workaround. **What problems is Zuper solving and how is that benefiting you?** Our workflow requires a lot of documentation when we are on-site. However, it is not always convenient for us or our customers for us to start filling out documents while we are in their presence or outside of the office. ### 44. The best SaaS Field Service Management solution out of the box with industry flavors **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo Z. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Zuper?** Easy to use and complete solution that considers all the required features for all company sizes to generate a great customer experience. **What do you dislike about Zuper?** Invoicing feature is excellent, but it needs to be localized to the legislation in different countries. **What problems is Zuper solving and how is that benefiting you?** Streamline your field processes and deliver the best service possible with the most flexible and customizable field service management software available today. ### 45. Amazing! **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph K. | Sr. Managing Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Zuper?** The UI is simple and easy. The API integration is a snap. The Zuper product itself is a huge asset to our organization. The only thing better than the product is the sales and implementation team. They answered all of our questions and even jumped on a call with us several times to answer questions over the Thanksgiving break. Amazing! **What do you dislike about Zuper?** The install did take a bit longer than we had anticipated up front. This is partially our fault but sales could have been slightly more transparent/accurate. **What problems is Zuper solving and how is that benefiting you?** This software helps to organize our time and materials installation department. Integration with our accounting team is much smoother. ### 46. Seriously Powerful Platform, Intuitive and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Yoni L. | Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about Zuper?** Zuper Pro is a powerful tool for any field service management team. The ability for back-offices to efficiently and easily dispatch their technicians is astounding. **What do you dislike about Zuper?** Can't think of anything. Zuper's team has attended to any problems we've encountered. Their customer service is available and ready, and willing to help. It's been great working with them so far. **What problems is Zuper solving and how is that benefiting you?** Ease of dispatching, job creation, monitoring employees, tracking equipment, managing customers, tracking payments, payment collection, bill creation. ### 47. Great program, user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Megan J. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Zuper?** The most helpful thing about Zuper is the ability to customize different aspects of the job process to our specific needs. Abi V has been very helpful! **What do you dislike about Zuper?** Nothing - everything works well and the support from the Zuper team is exceptional. **What problems is Zuper solving and how is that benefiting you?** Zuper helps us to organize our jobs, invoices, and information and manage our day to day operations ### 48. The best part has to be support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2022 **What do you like best about Zuper?** The best with zuper has to be the customer support. Zuper has a lot fantastic features that helped us. We've made use of the dashboard with reports and analytics a lot at the boardroom. Our field agent use the inbuilt live tracking and communication system daily which help us a lot. **What do you dislike about Zuper?** I don't dislike any think as of now. If we have vendor management module is will be good. **What problems is Zuper solving and how is that benefiting you?** We have extensively used analytics. You get a big picture of your business in the dashboard with zuper. You can go in depth into the individual jobs and even do a performance appraisal of employees. We've made many informed decisions after subscribing zuper. **Official Response from Sanjana Uppili:** > We are so happy to get such a positive review from you. We went through what you disliked about our platform and we are working on it. Thank you! ### 49. Zuper - One stop solution to manage our Workforce and Customer efficiently. **Rating:** 5.0/5.0 stars **Reviewed by:** Goutham Sai E. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2022 **What do you like best about Zuper?** Zuper Pro is built user-friendly to manage the workforce and customers of any organization in a very organized manner. We can configure all the required settings upfront and use them on the go. We are using Zuper to manage the timesheets of our employees and services to be performed for our customers at definite intervals. Before Zuper we used to have different apps to manage them which is difficult to track and use it. Zuper can scale to any range of businesses which can be small-scale to large-scale companies. **What do you dislike about Zuper?** To this date of using Zuper, I haven't come across any difficulty in serving my purpose of Timesheet management and Customer Service Management. Zuper team has made this software so user-friendly that anyone can easily take a tour and get going. **What problems is Zuper solving and how is that benefiting you?** Workforce management is achieved efficiently by allowing my employees to log their efforts and productively track them. We can track the productivity of our employees easily. In addition, we are managing our customer service through Zuper by adding our Clients/Customer and their service history is managed in an organized way. We can make follow-ups on the live status of the service being done to our clients. This has increased our customer service satisfaction overall. We can track the overall efforts our team as well. **Official Response from Sanjana Uppili:** > This review made us smile bright! We are glad to know that there’s absolutely nothing you dislike about us and the timesheet management feature was extremely beneficial to your business. ### 50. Effective Job calendar and easy adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Dilip D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Zuper?** There is an effective job calendar which provides an easy way for jobs done and the software is also integrated with Zoho CRM and Zendesk. It is extremely easy to use, and we never knew that the setting up process was this easy. **What do you dislike about Zuper?** There is nothing I dislike about the product. The product is great as such. **What problems is Zuper solving and how is that benefiting you?** The job calendar, workorder, timesheet management, CRM processes all in place and it’s easy to monitor the work, there’s less paperwork. The new dispatch board has proved to save a lot of time with managers and field technicians. We have been able to set this up with the support team at Zuper helping us completely. **Official Response from Sanjana Uppili:** > We are so happy to get such a positive review from you and we are zuper elated that there is nothing you dislike about Zuper. Thank you so much to take your time out to write this review for us! ## Zuper Discussions - [What is Zuper Pro used for?](https://www.g2.com/discussions/what-is-zuper-pro-used-for) - 1 comment - [View Zuper pricing details and edition comparison](https://www.g2.com/products/zuper/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+22%3A03%3A01+-0500&secure%5Bsession_id%5D=1cfe0cbf-8183-40b7-8acc-8ec67996cb5a&secure%5Btoken%5D=5b388bb5c13dde78142fd9cffcc1da4258649252b8e3fb71c3c166379613e03c&format=llm_user) ## Zuper Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Avalara](https://www.g2.com/products/avalara/reviews) - [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) - [ClickSend](https://www.g2.com/products/clicksend-clicksend/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Clyr](https://www.g2.com/products/clyr/reviews) - [Dialpad AI-Powered Customer Communications Platform](https://www.g2.com/products/dialpad-ai-powered-customer-communications-platform/reviews) - [Field Nation](https://www.g2.com/products/field-nation/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Gupshup](https://www.g2.com/products/gupshup/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Infobip](https://www.g2.com/products/infobip/reviews) - [iPaaS.com](https://www.g2.com/products/ipaas-com/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Sakari](https://www.g2.com/products/sakari/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Unifonic](https://www.g2.com/products/unifonic/reviews) - [Wisetack](https://www.g2.com/products/wisetack/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Inventory](https://www.g2.com/products/zoho-inventory/reviews) - [Zoho People](https://www.g2.com/products/zoho-people/reviews) - [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) ## Zuper Features **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Zuper Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (501 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (367 reviews)