--- title: Zuper Reviews meta_title: 'Zuper Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 152 reviews by the users' company size, role or industry to find out how Zuper works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 152 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Zuper Reviews **Vendor:** Zuper **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 152 ## About Zuper Zuper is the most adaptable and intelligent field service management (FSM) solution that helps service businesses automate scheduling, dispatching, mobile workforce operations, and customer communications. Designed for mid-market and enterprise organizations, such as Roofing, HVAC, Plumbing, Electrical, and other field service companies—Zuper transforms technology into a competitive advantage. With Zuper’s unrivalled technology, organizations can empower field teams, delight customers and grow their businesses, transforming their teams into Zuper heroes. Key features: Intelligent Scheduling & Dispatching Automate scheduling and routing by matching jobs to the right technician based on skills, availability, territory and proximity, and generate efficient recurring routes to save travel time and fuel. Mobile App with Offline Mode Empower technicians with a user-friendly iOS/Android interface for job details, service history, checklists and customer data—even without connectivity—so they have everything they need onsite. Customer Portal & Real-Time Updates Offer end users a self-serve portal for service requests, quote approvals, job tracking, online payments and automated ETAs/notifications to keep customers informed at every step. No-Code Workflows & Automation Empower operations teams to build end-to-end workflows for scheduling, invoicing, contract renewals and notifications via drag-and-drop logic, reducing manual effort and errors. Analytics & Reporting Turn operational data into actionable insights with customizable dashboards and reports on workforce productivity, service performance and revenue trends, accelerating business growth through upsell opportunities and instant payments. Scalable Integrations Connect to 60+ best-in-class applications—such as HubSpot, QuickBooks, Zendesk and Sage—via prebuilt connectors and open APIs to maintain a unified, extensible technology stack. ## Zuper Pros & Cons **What users like:** - Users commend the **exceptional customer support** from Zuper, with a dedicated team addressing all needs and challenges. (22 reviews) - Users value the **customization options** of Zuper, enhancing their ability to tailor the software to specific business needs. (14 reviews) - Users find Zuper's **ease of use** exceptional, transforming field service management into a seamless experience. (12 reviews) - Users value Zuper's **seamless integrations** , enhancing automation and efficiency for a streamlined field service experience. (10 reviews) - Users value the **smart automation and easy scheduling** in Zuper, enhancing efficiency and improving customer experience. (9 reviews) - Tracking Efficiency (7 reviews) - Users find Zuper to be incredibly **user-friendly** , enhancing their daily operations with ease and customization. (7 reviews) - Real-Time Data (6 reviews) - Time Management (6 reviews) - Data Management (5 reviews) **What users dislike:** - Users note that **improvement is needed** in bug fixes and features like purchase order generation and time entry. (7 reviews) - Users note a **long learning curve** for first-time users, making initial use of Zuper somewhat challenging. (7 reviews) - Users experience **customization difficulties** with Zuper, finding it complex and time-consuming to achieve the desired setup. (4 reviews) - Users find the **feature limitations** of Zuper hinder integration and increase implementation timeframes significantly. (4 reviews) - Users experience **slow performance** with Zuper, causing inefficiencies in daily tasks and feature implementation delays. (4 reviews) - Users report **technical issues** such as bugs and limited functionalities that hinder their overall experience with Zuper. (4 reviews) - Delays (2 reviews) - Email Issues (2 reviews) - Setup Difficulties (2 reviews) - Connectivity Issues (1 reviews) ## Zuper Reviews ### 1. Excellent Application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2019 **What do you like best about Zuper?** I like the fact that we were able to customize the app to suit our needs. Its very easy to use and navigate for someone who is new to the app. **What do you dislike about Zuper?** Nothing. We are absolutely happy with the our experience with Zuper so far! **Recommendations to others considering Zuper:** Make your lives easier with Zuper. If you are starting a new business and looking for a field service management application. I would definitrely recommend Zuper. The team is wonderful and talented and they can help you with innovative solutions to help you with your business. **What problems is Zuper solving and how is that benefiting you?** We use this as an app for field co-woker/jobs management. ### 2. Field management product that scales incredibly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2019 **What do you like best about Zuper?** The scalability of the product is unbelievable. I really like the way dispatching is done to empower the administrator to manage employees. **What do you dislike about Zuper?** Not really a dislike but would love it if Zuper would be available to be setup in house. **What problems is Zuper solving and how is that benefiting you?** Helps me with solving dispatching issues and gives me the ability to look at heat maps because of Zuper's powerful data analysis tool ## Zuper Discussions - [What is Zuper Pro used for?](https://www.g2.com/discussions/what-is-zuper-pro-used-for) - 1 comment - [View Zuper pricing details and edition comparison](https://www.g2.com/products/zuper/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+05%3A19%3A11+-0500&secure%5Bsession_id%5D=89dca419-6092-45c5-92b7-2427cd2723ff&secure%5Btoken%5D=847b8b11912dee8670f337465f119719ca2161faa4acca51da7c1a3ce47a25af&format=llm_user) ## Zuper Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Avalara](https://www.g2.com/products/avalara/reviews) - [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) - [ClickSend](https://www.g2.com/products/clicksend-clicksend/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Clyr](https://www.g2.com/products/clyr/reviews) - [Dialpad AI-Powered Customer Communications Platform](https://www.g2.com/products/dialpad-ai-powered-customer-communications-platform/reviews) - [Field Nation](https://www.g2.com/products/field-nation/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Gupshup](https://www.g2.com/products/gupshup/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Infobip](https://www.g2.com/products/infobip/reviews) - [iPaaS.com](https://www.g2.com/products/ipaas-com/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Sakari](https://www.g2.com/products/sakari/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Unifonic](https://www.g2.com/products/unifonic/reviews) - [Wisetack](https://www.g2.com/products/wisetack/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Inventory](https://www.g2.com/products/zoho-inventory/reviews) - [Zoho People](https://www.g2.com/products/zoho-people/reviews) - [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) ## Zuper Features **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Zuper Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (506 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (367 reviews)