Zuper Reviews & Product Details

I do like that Zuper has already added quite a few features even since we started with them last year. I love that it integrates with HubSpot and that it's customizable for our company. They also have a really easy-to-use system for our field technicians. Review collected by and hosted on G2.com.

It definitely took us way longer to implement than what we were told to begin with. The implementation team was not as helpful as what I would have expected. Implementation was not very smooth. I also struggle with the integration with QuickBooks, and some of the features that I was originally under the impression would work, does not work. Review collected by and hosted on G2.com.

Zuper is a versatile field service approach that facilitates the process of managing work orders. The software ensures that inventories are closely controlled, easy scheduling and distribution, focus on GPS tracking, and works even in offline mode.

The software has a well thought out mobile app that ensures technicians easily capture videos or photos, collect digital signatures and all payments are made on time

Zuper works closely with at least 60 plus apps, and its API architecture is simplistic

We closely control or configure Zuper to ensure our workflow is efficient and smooth Review collected by and hosted on G2.com.

Zuper implementation is non trivial, something that brings issues when shifting between complex workflows

The comprehensive features of Zuper brings high performance complexities, more so when optimizing the performance of this app Review collected by and hosted on G2.com.

Zuper is extremely user friendly and easy to use. Our experience with our previous field service software was clunky and difficult. After switching to Zuper we were able to get everything we were looking after so many years of struggling. We had a great team helping us create our program and the customer service has always been so professional and innovative with coming up with options for what we need. Sanyukta has been with us every step of the way. She has shown excellent communication throughout our entire transition to Zuper. Review collected by and hosted on G2.com.

Zuper has many custom settings but it is a newer program so there's a lot of things in the works. Every month there are more and more features available but it does cause some delays if you're looking for a specific feature. Review collected by and hosted on G2.com.

What I like best about Zuper is how it simplifies field service operations with smart automation, easy scheduling, and real-time tracking. Its AI features and mobile support make managing teams and jobs more efficient, while integrations and clear reporting give a complete view of the work. It saves time, improves coordination, and delivers a better customer experience. Review collected by and hosted on G2.com.

What I dislike about Zuper is that it can feel a bit complex at first, with a learning curve that takes time to get used to. Some features require extra support to customize, and the mobile app can occasionally be slow or glitchy. Navigation and search aren’t always smooth, which can make daily tasks less efficient. Review collected by and hosted on G2.com.

Zuper gives the user ability to customize things as per the organization needs rather than restricting it. It is understandable that every organization behaves in a different way and it helps the user automating things and set up their own checklists as per their needs.

Another features will be the schedules which tracks technician in real time and also highlights the status of their jobs. It also helps user reassign jobs in case of urgency.

Also I would like to mention that they have a good customer support which helps people resolve issues faster. Review collected by and hosted on G2.com.

Although there isn’t much to dislike about Zuper, I would mention that first-time users might find it a bit difficult to learn. Additionally, some people have noted that there are occasional glitches in the mobile application features. Review collected by and hosted on G2.com.

It has great integration strength with multiple tools. This integration has promoted seamless streamline workflow that results to high profitability.

It is a powerful too for scheduling and for real-time tracking so we know which sale representative is where. Review collected by and hosted on G2.com.

There is nothing to dislike this tool for, it has been seamless. Review collected by and hosted on G2.com.

Zuper is very intuitive and easy-to-use on both desktop and mobile, making training the team fairly easy. Most aspects of the system work well out of the box, but where customisation has been required for our particular needs, the Zuper team have been really flexible in implementing bespoke solutions. Sanyukta in particular has been extremely helpful with getting us on-board, and has been quick and efficient at implementing those solutions. The development team seem to be releasing general updates and improvements regularly as well which is promising. Overall we'd highly recommend Zuper! Review collected by and hosted on G2.com.

Whilst Zuper have been excellent at implementing bespoke solutions for us, the limitations and simplicity of the various integrations means we've had to rely on these bespoke solutions more often than not, which has increased our implementation timeframes quite a bit. Review collected by and hosted on G2.com.

The platform is flexible and straight forward to use Review collected by and hosted on G2.com.

the way the system define users and its rights to access the features Review collected by and hosted on G2.com.

This platform allows customers to request services directly through the customer portal and keep track of their service history. Customers can select their preferred appointment date and time when making a service request. It also helps your back-office team save time by automatically turning requests into jobs. Additionally, customers can view their job history, follow the status of technicians, and leave feedback, all within a single platform. Review collected by and hosted on G2.com.

There is no such thing which I do not like about Zuper.Its easy to use and convinient for our customers Review collected by and hosted on G2.com.

Zuper is completely customizable. I looked at more than a dozen FSM software solutions. I found most were built for independent contractors. We are a fairly large operation with 100 mobile service technicians and I was worried that the features would not scale up to what we needed. Zuper has proved to be a very nice solution with plenty of features to give us the information we need. Since we went live in January they have had several updates that add even more features that we didn't even know we needed. Other companies tried to bash on Zuper about their support being in India. Do not let this deter you. I have had nothing but great interactions with Rakul and Preetha. They are very responsive to our needs. Review collected by and hosted on G2.com.

We are a very specialized industry and it is hard to customize a software to exactly how we work. Our implementation has taken longer than it should, more our fault than theirs. That said, there is enough customization built into Zuper to make it work for us. Their team has created custom solutions that they had never done before working with us. Review collected by and hosted on G2.com.