
Zuper is very flexible and easy to use. We are able to incorporate our field business process directly into Zuper. Review collected by and hosted on G2.com.
Nothing so far. The support team assisted us a lot in the initial days of implementing the system. Review collected by and hosted on G2.com.
The interface is simple and I really like that we are able to get realtime information of our field operations and can take decisions faster. The recently introduced file explorer has also helped us share files and other documents with our colleagues instantly without sending any emails. Review collected by and hosted on G2.com.
We are a power user of zuper and is used by almost everyone in our department, but we haven't had any problems so far. All our support queries were also addressed instantly. Review collected by and hosted on G2.com.
Zuper is very robust and has a lot of features built in a very versatile manner. We were able to incorporate all our workflows into Zuper system easily and it has helped us digitize all our paper based operations. Review collected by and hosted on G2.com.
There is a bit of learning curve required while setting up the system. But Zuper team spent good time with us to help configure and ramp up our knowledge on Zuper. Review collected by and hosted on G2.com.
The app is very mature and has ample features. It is simple & very easy to use even for a layman. Zuper is very configurable and has incorporated our unique workflow. It helps us monitor all our Customer requests and ensure we are providing them service within SLA. The recently introduced file management feature has helped us a lot in sharing documents & other files with our field team without relying on email. Review collected by and hosted on G2.com.
Zuper has given us many benefits and it is hard to name any that we did not like.
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Zuper has a clean UI and is very simple to use. The app is very comprehensive and the support team did a great job helping us train our team and provide constant updates on any requests. Review collected by and hosted on G2.com.
Nothing so far. The team is very agile and implements new features quickly. Review collected by and hosted on G2.com.
Zuper has helped us tremendously in managing the field sales team. We are a new company and the sales team is very critical to our success. We needed a technology solution to improve the efficiency of the sales team and drive the customer pipeline. So, far we are very satisfied with the Zuper Pro platform and the team. Review collected by and hosted on G2.com.
We have shared a few requests with the Zuper team to improve the KPIs and the reports. And it was completed at an amazing pace. No complaints as of now. Review collected by and hosted on G2.com.
Best work order management tool in the market. Hands down!!! We have used many tools over the past few years in the organization to manage the field workforce but the tools were either immature or buggy. Zuper Pro is the most comprehensive and flexible field workforce management platform. The team is a delight to work with and a great support experience. The platform has matured very quickly and all our requests are addressed professionally by the Zuper team. Review collected by and hosted on G2.com.
Nothing to crib about. We are loving the product. Review collected by and hosted on G2.com.
The DIY style customization helped us incorporate our workflow easily & quickly. The Support team also did a great job in setting up our account specific to our needs. Review collected by and hosted on G2.com.
Nothing so far. Zuper is bringing new features on a regular cadence to ease our operations. Review collected by and hosted on G2.com.
1) The app is very user friendly and has a very simple UI
2) Has a great reporting module that allows so much flexibility creating reports
3) It gives tools and capabilities to get real-time visibility into all of your operations, optimize mobile workforce allocation, and keep customers updated at every step
4) The mobile field service app empowers field service providers, technicians and subcontractors to become more productive and efficient as they can access necessary customer data, parts and resources, so they can provide high-quality service at every instance, capture and store information, provide customers with task details, a checklist for inspection and maintenance, and many more Review collected by and hosted on G2.com.
There is nothing much to dislike about the product as it fixed most of the challenges we faced in the past. In addition, we did not find any bugs, Kudos to frequent app updates and upgrades. Review collected by and hosted on G2.com.
The app is quite simple and easy to use. It has a ton of features and works very well. We are able to easily schedule work for mobile teams very quickly. Review collected by and hosted on G2.com.
I didn't find anything that I dislike yet. The support team is also very helpful. Review collected by and hosted on G2.com.
It is fast and easily connects with other applications we use internally. The Customer support team is outstanding and has helped us immediately whenever we had any queries.The on boarding was very quick and we were able to roll out the app to our coworkers in less than a week.
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In terms of features & customer support, Zuper is nothing short of stellar. We did not have any problem so far. Review collected by and hosted on G2.com.
Zuper has enabled our organization to connect with our field team easily. The facial recognition in the app also helps us ensure right field person is at customer location. The notes section allows us to attach videos and documents and share with everyone quickly. Review collected by and hosted on G2.com.
Nothing much so far, it satisfies all our current needs. Review collected by and hosted on G2.com.
Zuper is a good field workforce management tool and has become an integral part of our operations. We are able to assign work orders to our field service team with a few clicks and it works flawlessly. Review collected by and hosted on G2.com.
It took sometime for our field team to get used to the system, but after training from the team, they are able to use it easily. Review collected by and hosted on G2.com.
Very simple to use & offers easy customization of our workflows. The Drag & Drop configuration was
a breeze to modify the fields without any assistance. The training team was helpful in assisting our users during initial days after we rolled out the solutions. Support team is also very proactive and helped us a lot in setting up the system. The mobile app is very fast and the in-app chat comes handy to text with our field teams and keep track of all the messages as well. Review collected by and hosted on G2.com.
None in major. Mobile app can be simplified for field users. There were initial hiccups in adopting the system, but once the users got used to it, we were able to benefit a lot. Review collected by and hosted on G2.com.
Experienced team who has knowledge of sales force automation and the data requirements to review.with zuper was able to review and new insights enabled us to drive growth. Review collected by and hosted on G2.com.
Haven't faced any difficulties while using as the technical team supported and resolved in minimum TAT Review collected by and hosted on G2.com.
I like the fact that we were able to customize the app to suit our needs. Its very easy to use and navigate for someone who is new to the app. Review collected by and hosted on G2.com.
Nothing. We are absolutely happy with the our experience with Zuper so far! Review collected by and hosted on G2.com.
The scalability of the product is unbelievable. I really like the way dispatching is done to empower the administrator to manage employees.
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Not really a dislike but would love it if Zuper would be available to be setup in house. Review collected by and hosted on G2.com.