Customer Service: My business's customer service department was operating in the stone ages. We used Outlook to track our customer communications, lacked customer insights, and operated without analytics. After deploying Service Cloud, we quickly started to identify trends, allowing the business to become proactive for the first time in our history.
Community Engagement: As an IoT platform, our company thrives on our partners success. Our partners ability to successfully build on top of our platform, much like Salesforce.com, is our competitive edge. SevenPoints helped us rollout a Community portal that brought us closer to partners around the world. Within the first two months after deploying, our community engagement took off. We were averaging over 8,000 logins / month, 2,000 KB articles published, and hundreds of community questions and community answers; our partners were helping each other! After six months the Community portal increased our call deflection by 25% and increased our First-Call-Resolution by 35%. What’s better, we had the metrics to prove it!
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