Access Global Group Reviews
Describe the project or task the provider helped with:
Access team did a great job with implementing the new SalesForce platform and training field personnel. The highly skilled team quickly resolved issues that came up during integration allowing us to stick to our timelines and budget. They continued to support our team throughout the process and helped us increase the overall adoption of the new product. Review collected by and hosted on G2.com.
What do you like best?
Experienced team members helped troubleshoot unforeseen hurdles. Collaborated well with our in-house development team.
Excellent at communicating overall project timelines, issues and managing expectations.
They suggested changes to the project and feature additions that greatly benefited our workflow and helped increase adoption.
Figured out alternate solutions to achieve our end goal while staying on track with our budget. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
As the IT director, I engaged AGG to develop a custom application within Force.com. In parallel we have lot of clean up on our old Salesforce system we needed help with. Review collected by and hosted on G2.com.
What do you like best?
The team at AGG were very helpful, they are very communicative & project is well planned. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
Access Global Group helped us upgrade from Professional to enterprise edition of salesforce.com. We needed all our processes streamlined using new features in enterprise. Review collected by and hosted on G2.com.
What do you like best?
Very professional and well defined process Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
We needed to replace our our legacy system and implement Salesforce.com. Client data accessibility and sales Process alignment is our priority. Review collected by and hosted on G2.com.
What do you like best?
Access Global brings a tremendous wealth of knowledge and professionalism to the region; They are not only technically proficient but have the ability to understand business in detail, ask the relevant questions, map valuable business processes, address management concerns with specificity and offer a cost-effective, on-time implementation, provide professional and responsive post-implementation support. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
We needed help implementing Salesforce with one of our customers and we dont have enough onshore resources to support at the time. Our need was around architecture, Integration and support. Review collected by and hosted on G2.com.
What do you like best?
Their credentials in salesforce are impressive, very knowledgable & Highly recommended. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
Unlike other projects, ours was peculiar. We had a ready to use Salesforce module in France, but we wanted to differentiate and build modules which are more relevant to our region and appetite. Review collected by and hosted on G2.com.
What do you like best?
From the very first meeting, AGG demonstrated evident passion, knowledge, and love for Salesforce CRM. This created a comfortable environment for us and made our decision easy to sign up with AGG.
I must also applaud AGG's responsiveness and their smart use of technology (Gotomeetings, Lucid Charts, etc) which gave my working committee and me, seamless involvement throughout the process. They carried out integration to our ERP professionally and seamlessly, which brings a big smile to us. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
We needed to replace our legacy CRM & Implement Computer Telephony Integration(CTI) with I3. Review collected by and hosted on G2.com.
What do you like best?
AGG team made great suggestions, Fast paced implementation and Patient. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
We need help with implementing couple of custom Integration's. Our challenge is the last partner didnt leave a ny documentation for the work that is done. Review collected by and hosted on G2.com.
What do you like best?
Team is tech savvy and all i can say is they made it happen. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
We needed help implementing new enhancements to fit our existing needs and needed on going support. Review collected by and hosted on G2.com.
What do you like best?
AGG team delivers what they promise and more. There were a few bumps on the road, but the team really takes time to understand your requirements and make sure you get the best of Salesforce. They are upfront and will offer you alternative realistic solutions fit for your business. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
When we started the implementation and carried out the training sessions, we were further pleased with the dedication, knowledge and initiative of the AGG consultants on our implementation. Review collected by and hosted on G2.com.
What do you like best?
Our experience this far has been excellent throughout. Starting with the Sales team, who were helpful, knowledgeable and were available to answer any questions. The ROF and data-collection phases have been similarly facilitated and simplified through the expertise of the team members at AGG Consultants. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
Access Global Group helped us in transformation of our old and outdated web platforms to new platform using Salesforce. Very complex project. The New platform should accommodate end to end sales Process. Review collected by and hosted on G2.com.
What do you like best?
I liked their approach & Methodology. They were readily available when we contacted them, and started working on our project within two days. Our Problem was not to select the right CRM but to select the right Salesforce Partner.
We had a very professional & smooth implementation with Access Global over three months in all project stages, their follow up and updates were Excellent and robust. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
In one of our projects we seeked help from Access Global ,who amazed us with the dedication and extreme knowledge.
Our project was extremely complicated and challenging.
The project involved in searching 15Y worth data which is all member complaints..These billions of records are searched by specific key words and sent to a sensitive location so gov or regulators can access.
We have tried all possible solutions starting from Elasticsearch,Spark,Dremio etc but nothing was effective.
Access Global has blown us away with their awesome work. Review collected by and hosted on G2.com.
What do you like best?
Can’t list one
Commitment, on time deliverables , weekly touchbase, going beyond the expectations and very importantly passionate about what they do Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
I had a great experience with AGG in creating dashboards with our project requirements. The Salesforce consultant really helped us in taking through the complete process from beginning to end. Creation of worksheets, add or replace the sheets, adding dashboard options and setting the required options, adding the objects and their settings, detailed options for navigation and export. Provided new ideas in creation/using the dashboards, the communication and the attention received from Salesforce is really appreciated. Thanks for all the help provided. Review collected by and hosted on G2.com.
What do you like best?
Very helpful and the support provided to us regarding the dashboards is awesome. They will make us understand completely about IN and OUT of the dashboards and their options. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
We have been working with Access Global Team for couple years now. The engagement started with an assessment project which evolved into an implementation of the Service Cloud console which was a 6-month project. we came to depend on them so much that we now have them on an ongoing support contract.
The entire experience from the sales cycle and now into an everyday engagement has been one of the best as compared to other vendors I have worked with. What truly sets them apart is that they are as invested in the success of the project as we are. They are transparent, collaborative and understand the realities of technology projects.
Their methodology on collecting requirements, documentation, development, testing and deployment is helpful. They will also accommodate any corporate standards you have, for example in our company only IT will do deployments and during certain windows. Their technical expertise on salesforce and related ecosystem and apps is really good. Our team was also very thorough and NEVER handed us anything that wasn't already completely tested and vetted.
They really foster a culture of relationship building and this was evident in the way they worked. Our project team really engaged with users, to hear their pain points and provide solutions. They were responsive, available and delivered all their commitments on time. There was also the right amount of check ins from their exec teams and they have always been very accommodating whether it’s the format of our project updates, our billing or even helping us get product feedback into salesforce. The last item really stands out to me because it speaks to their passion for delivering a good customer experience and helping the entire ecosystem including the product itself. Review collected by and hosted on G2.com.
What do you like best?
Very Responsive, Knowledgable, Educated us in the system capability, Helped us pick a Computer Telephony Integration(CTI) vendor and other aspects of the project. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
Access Global Group helped us establish a very good platform for communication, Sales process & Support between different sectors of our company. They were a very professional set of people to partner up with. Review collected by and hosted on G2.com.
What do you like best?
We loved the fact that they were always willing to make changes whenever we needed them, and still delivered our Solution on time. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
We partnered with Access Global Group for our Salesforce consultation. They provided us a product which exceeded our expectations and needs. We are very happy with their work and the kind of effort they had to put in to develop our product in a very short period of time. Review collected by and hosted on G2.com.
What do you like best?
I personally like the ease of starting a new project with them. Our project started within the very first week when we initially approached them. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
I have worked closely with Vamsi & his excellent team of developers to create a CRM world our agents can live in. Prior to their coming onboard, our previous Salesforce integration did not go so smoothly. Their hands on team ensured we were able to keep production moving as improvements were built into the systems. Review collected by and hosted on G2.com.
What do you like best?
AGC is available to resolve issues when we need them. Vamsi and his team are available to answer our questions whether it be a live call, an email, an IM, with quick responses and permanent solutions. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
Our project is to integrate Salesforce.com Sales cloud with Epicor using web services. We had many obstacles to over come. AGG team helped us and made themselves available for questions and/or discussions as we got through the design/build. Review collected by and hosted on G2.com.
What do you like best?
Working with AGG is always a positive experience. This is my 5th project with AGG team and they are very knowledgeable about the platform and always steer us in the right direction at critical decision making junctures. I could not be happier with the outcomes we've achieved. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
The Salesforce Consultant that helped us with our project was very knowledgeable in creating our dashboard. From start to finish, he walked us through the process, gave us ideas on how to structure our reports in an efficient manner, and listened to our needs in order to incorporate them into the dashboard. I really appreciate the constant communication and attention we received. They would also update us on what they were working on, and it was very easy to meet our timelines. Review collected by and hosted on G2.com.
What do you like best?
Salesforce.com Expertise, support to help us understand what the system can do & cant. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
Access Global Group helped us in migrate from a various platforms to Salesforce. Our Legacy Systems are Zendesk, Sharepoint, Netsuite and 2 other home grown systems. Review collected by and hosted on G2.com.
What do you like best?
I really liked the ease of partnering up with them. We partnered up with them within a few days of our initial meeting. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
Our project is to replace legacy systems to manage customers and their portals. With the the new cutting edge systems that can help us and the customers to mean-over through stuff easily and better management. Review collected by and hosted on G2.com.
What do you like best?
Access team was very instrumental in helping us understand the pro's & Cons/Best practices around the system and are very knowledgable with our industry standards. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
We needed help with integrating Our Netsuite and Quickbooks(Inherited from Acquisition) system with Salesforce. We were not able to connect with system in the past which started causing lot of human errors. We engaged Access Global team to guide us through this, since they did this many times . Review collected by and hosted on G2.com.
What do you like best?
Access Global team is very knowledgeable with Financial products like Quickbooks, Netsuite and others. They were very helpful and guided us along the way with the implementation and ongoing maintenance Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
Our company does not have any internal Salesforce developers. We partnered with Access Global Group to be our development team almost a decade ago. In that time they have helped us with everything from resolving simple support desk tickets to implementing Service Cloud (in multiple orgs) to building our own custom CPQ before CPQ existed to integrating with our IVR and customer portals. Review collected by and hosted on G2.com.
What do you like best?
The team members that we have worked with are always knowledgeable about products and capabilities and assist us to create best practice designs that are scalable and sustainable. We are able to temporarily add resources quickly based on the demands of the business and scale back down in quieter times. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
We needed help implementing Salesforce.com to run our legal team, Manage customers, Support and many other components. Review collected by and hosted on G2.com.
What do you like best?
AGG team was really helpful in educating us about what we can do on our new platforms and walked us through some of the the best practices. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
Replacing our legacy CRM with Salesforce was a big undertaking. Our agents worked in call centers around the globe and despite the benefits of the new solution they were change averse. Access team did a great job in helping us implement new system with integration, manage change, facilitate training across regions, and promote adoption. Review collected by and hosted on G2.com.
What do you like best?
They are vey knowledgable & experienced with
- Call center implementations,
- They guided us through the telecom vendor selection process and
- Other related feature add on's. Review collected by and hosted on G2.com.
