# Best Conversational Marketing Software *By [Yukta Rustagi](https://research.g2.com/insights/author/yukta-rustagi)* Conversational marketing software, also known as messenger marketing software, engages potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers. Consumer brands leverage this technology to identify interested buyers on [social networks](https://www.g2.com/categories/social-networks) or product websites, answer concerns or questions, determine the best possible sales items, and transfer customers to [payment gateways](https://www.g2.com/categories/payment-gateway) or sales representatives to close transactions. Using built-in [chatbot](https://www.g2.com/categories/chatbots) and [artificial intelligence](https://www.g2.com/categories/artificial-intelligence) technology, sales departments can construct intelligent response flows that will guide visitors through helpful conversations at various touchpoints based on user activity and other details. Businesses can then follow up at a later time with interested customers who do not purchase on the spot, picking up the conversation where it left off. Conversational marketing platforms help provide a higher standard of customer service at scale and simplify the overall buying process for potential customers around the world at any time of day. Successful use of these platforms can also generate valuable, qualified leads, provide high-level insights into customer demographics and preferences, and accelerate the sales cycle. Products in the conversational marketing category typically share features of or integrate with [live chat](https://www.g2.com/categories/live-chat) and [chatbot software](https://www.g2.com/categories/chatbots) to produce real-time, meaningful dialogues with customers at different points in the buying journey. A number of these solutions involve a combination of automated and live human involvement on the business side—for example, chatbots can ping the appropriate salesperson to take control at critical points in the conversation. These products may also integrate with messengers on major [social networks](https://www.g2.com/categories/social-networks) as well as [SMS](https://www.g2.com/categories/mobile-marketing) or [email](https://www.g2.com/categories/email); certain visitor behaviors or trends on company social profiles or websites can trigger conversations. Conversational marketing protects may sync with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms) or [payment gateways](https://www.g2.com/categories/payment-gateway) to provide detailed product information or complete transactions, respectively. This technology may integrate with or share features of [bot platforms](https://www.g2.com/categories/bot-platforms) to create unique messaging applications suited to the user’s needs. Elements of customer engagement on social networks are comparable to those of [social customer service](https://www.g2.com/categories/bot-platforms) tools. To qualify for inclusion in the Conversational Marketing category, a product must: - Assist in the creation of intelligent messaging bots that engage visitors on one or more channels - Provide tools for creating personalized response flows within conversations - Direct interested buyers to sales reps or online stores for purchasing goods or services in the event of successful conversations - Track customer journeys and allow for follow-ups from chatbots or sales representatives ## Top Conversational Marketing Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) | 4.4/5.0 (14,165 reviews) | CRM-native lead nurturing and conversational workflows | "[All-in-one marketing that's powerful, if you can afford the tiers](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12945877)" | | 2 | [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5.0 (14,165 reviews) | Behavior-triggered email automation with CRM segmentation | "[Strong Automation Features With Some Scaling Challenges](https://www.g2.com/survey_responses/activecampaign-review-12798717)" | | 3 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,487 reviews) | AI SDR pipeline generation inside Salesforce | "[On-Point Success Architect and Clear Project Direction](https://www.g2.com/survey_responses/qualified-review-13038507)" | | 4 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,980 reviews) | Multi-location review-to-conversation inbox consolidation | "[Birdeye is a MAJOR timesaver!](https://www.g2.com/survey_responses/birdeye-review-10443156)" | | 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,024 reviews) | Missed-lead recovery with AI-automated text follow-up | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" | | 6 | [Storylane](https://www.g2.com/products/storylane/reviews) | 4.7/5.0 (1,500 reviews) | — | "[Intuitive, Clean UI with Solid Performance and Helpful AI Features](https://www.g2.com/survey_responses/storylane-review-13022553)" | | 7 | [Exceed.ai](https://www.g2.com/products/exceed-ai/reviews) | 4.6/5.0 (84 reviews) | AI-driven lead qualification with conversational email | "[Revolutionized Our Lead Engagement Process](https://www.g2.com/survey_responses/exceed-ai-review-12212318)" | | 8 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,842 reviews) | Visitor-to-lead conversion with AI-automated chat flows | "[Effective Chat Automation for Travel Customer Engagement](https://www.g2.com/survey_responses/tidio-review-12974054)" | | 9 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,462 reviews) | Omnichannel bot-to-agent conversational routing | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 10 | [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews) | 4.3/5.0 (210 reviews) | Omnichannel lead capture with automated follow-up sequences | "[A Practical Solution for Streamlining Sales Operations](https://www.g2.com/survey_responses/salescaptain-review-13045409)" | ## How Many Conversational Marketing Software Products Does G2 Track? **Total Products under this Category:** 285 ### Category Stats (Jun 2026) - **Average Rating**: 4.53/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: GTM Studio - Powered by ZoomInfo (+1.13%) - Among all products in this category, GTM Studio - Powered by ZoomInfo recorded the largest rating increase compared to last month *Last updated: June 29, 2026* ## How Does G2 Rank Conversational Marketing Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,600+ Authentic Reviews - 285+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Conversational Marketing Software Is Best for Your Use Case? - **Leader:** [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - **Highest Performer:** [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews) - **Easiest to Use:** [Podium](https://www.g2.com/products/podium/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) --- **Sponsored** ### Voiceflow Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces. Voiceflow’s built-in analytics surfaces transcripts and let’s you set your own evaluation criteria at scale. Replay conversations, debug step-by-step, filter with precision, and visualize user actions like button clicks — all in a single platform. Voiceflow is ideal for product teams building chatbots, voice assistants, virtual agents, or omnichannel customer experiences. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1346&secure%5Bdisplayable_resource_id%5D=1896&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1896&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=115909&secure%5Bresource_id%5D=1346&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-marketing&secure%5Btoken%5D=ff02a35ef976ecf429b09d022241f7e265bd2f63985e5124383f96847a19ca8e&secure%5Burl%5D=https%3A%2F%2Fwww.voiceflow.com%2Fdemo%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2_ads%26utm_content%3Dg2_click&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Conversational Marketing Software Products in 2026? ### 1. [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) Marketing Hub consolidates marketing tools and customer data into a unified platform, eliminating scattered point solutions and simplifying software management for modern marketing teams. Core Value Proposition: HubSpot's Marketing Hub solves three critical pain points stemming from disconnected software: fragmented customer data, inefficient execution, and wasted time on tool management. Built as part of the HubSpot CRM platform, Marketing Hub keeps customer data central to all marketing activities– enabling sales alignment and clear ROI tracking across the full platform. Key Capabilities: Unified Data Architecture: Marketing Hub stores all marketing tools and customer data on one platform. This eliminates data silos and provides complete customer context for personalized marketing at scale. Time Efficiency: Marketers save time previously spent switching between applications, reconciling data across systems, and troubleshooting integration issues that plague multi-tool marketing stacks. Smart CRM Integration: Because Marketing Hub operates as part of the HubSpot CRM platform rather than as a standalone tool, customer information, interaction history, and engagement data remain accessible within the marketing workflow without manual data transfer. Sales-Marketing Alignment: With the complete HubSpot CRM platform, marketing and sales teams work in alignment. Unified reporting ties marketing activities to revenue, proving ROI. Marketing Hub vs. Alternatives: Unlike individual marketing tools requiring manual integration and data transfer, Marketing Hub provides a native connection between email marketing, landing pages, social media management, and data analytics. This eliminates integration complexity and data sync challenges that fragment marketing operations. Marketing Hub delivers powerful capabilities without requiring extensive training, dedicated administrators, or technical implementation teams that complex enterprise platforms demand. Teams can adopt and use the system quickly, focusing on execution rather than software management. Who Should Use Marketing Hub: Marketing Hub serves marketing teams experiencing productivity loss from tool fragmentation, marketers requiring complete customer context for effective personalization, and organizations needing to demonstrate clear marketing ROI. The platform scales from small marketing teams to enterprise organizations without proportional increases in system complexity. Outcome: Marketing Hub enables marketers to save valuable time, provide personalized experiences that attract and convert the right customers at scale, and keep data at the center of everything they do– all while scaling their company, not complexity. **Average Rating:** 4.4/5.0 **Total Reviews:** 14,165 **How Do G2 Users Rate HubSpot Marketing Hub?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.4/10 (Category avg: 8.4/10) - **Targeting:** 8.2/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind HubSpot Marketing Hub?** - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** https://hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot (784,270 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (12,158 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Marketing Coordinator - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 52% Small-Business, 41% Mid-Market #### What Are HubSpot Marketing Hub's Pros and Cons? **Pros:** - Ease of Use (1981 reviews) - Email Marketing (908 reviews) - Automation (907 reviews) - Intuitive (905 reviews) - Features (879 reviews) **Cons:** - Learning Curve (656 reviews) - Missing Features (609 reviews) - Limited Features (596 reviews) - Expensive (547 reviews) - Steep Learning Curve (507 reviews) ### What Do G2 Reviewers Say About HubSpot Marketing Hub? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of HubSpot Marketing Hub, finding it user-friendly and well-organized for marketing activities. - Users admire the **user-friendly email marketing features** of HubSpot, enabling powerful campaigns without technical expertise. - Users value the **automation capabilities** of HubSpot Marketing Hub for enhancing lead generation and streamlining workflows. - Users appreciate the **intuitive interface** of HubSpot Marketing Hub, making email and landing page creation effortless. - Users value the **intuitive interface and seamless integration** of HubSpot Marketing Hub, enhancing their marketing strategies effectively. **Cons:** - Users struggle with the **steep learning curve** of HubSpot Marketing Hub, requiring significant time and training for proficiency. - Users find the **missing features** in HubSpot Marketing Hub restrictive, especially for smaller teams requiring more flexibility. - Users find the **limited features** of HubSpot Marketing Hub's cheaper plans restrictive for their marketing needs. - Users find the **pricing substantial** , especially for smaller teams as their contact lists expand. - Users find the **steep learning curve** of HubSpot Marketing Hub challenging, requiring significant time to master its features. #### What Are Recent G2 Reviews of HubSpot Marketing Hub? **"[All-in-one marketing that's powerful, if you can afford the tiers](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12945877)"** **Rating:** 4.0/5.0 stars *— Vitor V.* [Read full review](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12945877) --- **"[All-in-One Hubspot with Seamless Integrations and Invaluable CSM Support](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12964858)"** **Rating:** 4.5/5.0 stars *— Jo D.* [Read full review](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12964858) --- #### What Are G2 Users Discussing About HubSpot Marketing Hub? - [What are your tips for using HubSpot Marketing Hub effectively?](https://www.g2.com/discussions/what-are-your-tips-for-using-hubspot-marketing-hub-effectively) - 3 comments - [Is HubSpot Marketing Hub worth it?](https://www.g2.com/discussions/is-hubspot-marketing-hub-worth-it) - 7 comments, 3 upvotes - [How does HubSpot Marketing Hub integrate with other tools to create a cohesive digital marketing strategy?](https://www.g2.com/discussions/how-does-hubspot-marketing-hub-integrate-with-other-tools-to-create-a-cohesive-digital-marketing-strategy) - 2 comments, 2 upvotes - [What is HubSpot Marketing Hub used for?](https://www.g2.com/discussions/what-is-hubspot-marketing-hub-used-for) - 2 comments, 2 upvotes - [What is HubSpot software?](https://www.g2.com/discussions/what-is-hubspot-software) - 1 comment ### 2. [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) ActiveCampaign is the autonomous marketing platform built to transform how marketers, agencies, and business owners work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. Effortlessly integrate with 1000+ apps, uncover deep performance insights, and optimize your workflows so you win every day. - Autonomous marketing Built on the foundation of marketing automation, fuel your marketing strategy and customer journeys with AI-driven execution, optimization, and insight at every step. - AI agents Run entire marketing campaigns through simple prompts, backed by Active Intelligence. - Cross-channel marketing Reach prospects and customers wherever they are, with email, SMS, WhatsApp, and more. - On-brand, personalized content Creative tools that deliver professional, conversion-ready designs for email and landing pages. - CRM Track, manage, and automate your sales process. - 1000+ apps & integrations Connect ActiveCampaign to your favorite tools. **Average Rating:** 4.4/5.0 **Total Reviews:** 14,165 **How Do G2 Users Rate ActiveCampaign?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.6/10 (Category avg: 8.4/10) - **Targeting:** 7.6/10 (Category avg: 8.6/10) - **Analytics:** 7.6/10 (Category avg: 8.4/10) **Who Is the Company Behind ActiveCampaign?** - **Seller:** [ActiveCampaign](https://www.g2.com/sellers/activecampaign) - **Company Website:** https://www.activecampaign.com - **Year Founded:** 2003 - **HQ Location:** Chicago, IL - **Twitter:** @ActiveCampaign (13,203 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/221390/ (848 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness - **Company Size:** 92% Small-Business, 7% Mid-Market #### What Are ActiveCampaign's Pros and Cons? **Pros:** - Ease of Use (1270 reviews) - Automation (1254 reviews) - Automations (987 reviews) - Automation Features (944 reviews) - Features (823 reviews) **Cons:** - Learning Curve (601 reviews) - Missing Features (535 reviews) - Expensive (506 reviews) - Limited Features (400 reviews) - Not Intuitive (376 reviews) ### What Do G2 Reviewers Say About ActiveCampaign? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** in ActiveCampaign, appreciating its seamless automation and segmentation features. - Users find **easy automation programming** in ActiveCampaign essential for efficient contact filtering and seamless email management. - Users value the **powerful and easy-to-set-up automations** in ActiveCampaign, significantly enhancing their workflow efficiency. - Users love the **phenomenal automation features** of ActiveCampaign, enhancing email campaigns and ensuring personalized communication. - Users value the **comprehensive all-in-one platform** of ActiveCampaign, enhancing contact management and personalized email marketing. **Cons:** - Users find the **learning curve** challenging, requiring time and support to effectively utilize ActiveCampaign's features. - Users find the **missing features** of ActiveCampaign, like simple form building, limiting and difficult to navigate. - Users feel that ActiveCampaign is **expensive** , with pricing being a concern, especially for newer plans. - Users find the **limited features** of ActiveCampaign frustrating, especially regarding customization and testing automations. - Users find ActiveCampaign **not intuitive** , struggling with email creation, automation complexity, and slow performance during busy periods. #### What Are Recent G2 Reviews of ActiveCampaign? **"[Strong Automation Features With Some Scaling Challenges](https://www.g2.com/survey_responses/activecampaign-review-12798717)"** **Rating:** 4.5/5.0 stars *— alka m.* [Read full review](https://www.g2.com/survey_responses/activecampaign-review-12798717) --- **"[Powerful, Intuitive Automations That Streamline Email and CRM in ActiveCampaign](https://www.g2.com/survey_responses/activecampaign-review-13041580)"** **Rating:** 4.5/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/activecampaign-review-13041580) --- #### What Are G2 Users Discussing About ActiveCampaign? - [What are some creative ways businesses are using ActiveCampaign to automate their marketing efforts?](https://www.g2.com/discussions/what-are-some-creative-ways-businesses-are-using-activecampaign-to-automate-their-marketing-efforts) - 1 comment - [How much does ActiveCampaign cost?](https://www.g2.com/discussions/how-much-does-activecampaign-cost) - 1 comment - [What is ActiveCampaign CRM?](https://www.g2.com/discussions/what-is-activecampaign-crm) - 1 comment - [Does ActiveCampaign have a CRM?](https://www.g2.com/discussions/does-activecampaign-have-a-crm) - 7 comments - [What is ActiveCampaign used for?](https://www.g2.com/discussions/what-is-activecampaign-used-for) - 20 comments ### 3. [Qualified](https://www.g2.com/products/qualified/reviews) Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,487 **How Do G2 Users Rate Qualified?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.5/10 (Category avg: 8.4/10) - **Targeting:** 9.4/10 (Category avg: 8.6/10) - **Analytics:** 9.1/10 (Category avg: 8.4/10) **Who Is the Company Behind Qualified?** - **Seller:** [Qualified.com](https://www.g2.com/sellers/qualified-com) - **Company Website:** https://www.qualified.com - **Year Founded:** 2018 - **HQ Location:** San Francisco, CA - **Twitter:** @tryqualified (713 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/35580403/ (298 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Operations Manager, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 67% Mid-Market, 20% Enterprise #### What Are Qualified's Pros and Cons? **Pros:** - Customer Support (279 reviews) - Helpful (266 reviews) - Features (217 reviews) - Ease of Use (211 reviews) - Customer Service (179 reviews) **Cons:** - Learning Curve (85 reviews) - Missing Features (84 reviews) - Steep Learning Curve (46 reviews) - Limited Customization (42 reviews) - Complexity (41 reviews) ### What Do G2 Reviewers Say About Qualified? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** from Qualified, highlighting effective implementation and continued assistance. - Users find Qualified's **support and guidance** invaluable, enhancing their experience and ensuring successful implementation and utilization. - Users highlight Qualified's **user-friendly tools and consistent innovation** , effectively enhancing lead engagement and conversion optimization. - Users find Qualified to be incredibly **easy to use** , with seamless integration and reliable support enhancing their experience. - Users value the **exceptional customer service** from Qualified, feeling supported as if they have an additional team member. **Cons:** - Users find the **learning curve challenging** due to usability issues, hindering ease of use and workflow intuitiveness. - Users find the **missing features** in Qualified, particularly in reporting and integrations, a significant drawback. - Users find the **steep learning curve** challenging initially, though support is available to aid in onboarding. - Users express a desire for more **customization options** in Qualified, particularly regarding graphic elements and workflow efficiencies. - Users find the **complexity** of Qualified challenging during setup and management, requiring substantial learning and support. #### What Are Recent G2 Reviews of Qualified? **"[Impressive AI products backed by an exceptional human team.](https://www.g2.com/survey_responses/qualified-review-13038914)"** **Rating:** 5.0/5.0 stars *— Marissa P.* [Read full review](https://www.g2.com/survey_responses/qualified-review-13038914) --- **"[On-Point Success Architect and Clear Project Direction](https://www.g2.com/survey_responses/qualified-review-13038507)"** **Rating:** 5.0/5.0 stars *— Marilyn H.* [Read full review](https://www.g2.com/survey_responses/qualified-review-13038507) --- #### What Are G2 Users Discussing About Qualified? - [What is Qualified used for?](https://www.g2.com/discussions/what-is-qualified-used-for) - [What skills does a software developer need in 2020?](https://www.g2.com/discussions/what-skills-does-a-software-developer-need-in-2020) - [What qualities do you need to be a software developer?](https://www.g2.com/discussions/what-qualities-do-you-need-to-be-a-software-developer) - [What is qualified io?](https://www.g2.com/discussions/what-is-qualified-io) ### 4. [Birdeye](https://www.g2.com/products/birdeye/reviews) Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 3,980 **How Do G2 Users Rate Birdeye?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.7/10 (Category avg: 8.4/10) - **Targeting:** 8.9/10 (Category avg: 8.6/10) - **Analytics:** 9.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Birdeye?** - **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye) - **Company Website:** https://www.birdeye.com - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @BirdEye_ (5,232 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837064/ (1,430 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Hospital & Health Care, Real Estate - **Company Size:** 48% Small-Business, 35% Mid-Market #### What Are Birdeye's Pros and Cons? **Pros:** - Ease of Use (1019 reviews) - Helpful (1009 reviews) - Review Management (851 reviews) - Customer Support (720 reviews) - Features (589 reviews) **Cons:** - Missing Features (232 reviews) - Improvement Needed (158 reviews) - Review Management (158 reviews) - Learning Curve (139 reviews) - Limited Features (138 reviews) ### What Do G2 Reviewers Say About Birdeye? *AI-generated summary from verified user reviews* **Pros:** - Users find Birdeye to be exceptionally **easy to use** , enjoying its intuitive navigation and simple review management. - Users love the **ease of use** and quick navigation of Birdeye, enhancing their customer engagement experience. - Users praise the **email reminders for reviews** , enhancing response rates and simplifying reputation management seamlessly. - Users praise Birdeye for its exceptional **customer support** , ensuring successful implementation and integration with ease. - Users value Birdeye's **ease of use and rich review features** , enhancing patient communication and scheduling efficiency. **Cons:** - Users feel the **missing features** of Birdeye limit its functionality compared to more established platforms. - Users experience **slow UI performance and ineffective AI chatbot responses** , leading to frustration and a need for improvements. - Users find the **dashboard confusing** and face challenges with handling spam reviews on Birdeye. - Users note a noticeable **learning curve** with Birdeye, requiring time to fully understand its features. - Users note the **limited features** of Birdeye, with a desire for more intuitive and comprehensive options. #### What Are Recent G2 Reviews of Birdeye? **"[Birdeye is a MAJOR timesaver!](https://www.g2.com/survey_responses/birdeye-review-10443156)"** **Rating:** 5.0/5.0 stars *— Jessica H.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-10443156) --- **"[Birdeye: Intuitive, snappy UI with seamless BigQuery integration](https://www.g2.com/survey_responses/birdeye-review-13047487)"** **Rating:** 5.0/5.0 stars *— Nick C.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-13047487) --- #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 2 comments - [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment ### 5. [Podium](https://www.g2.com/products/podium/reviews) Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,024 **How Do G2 Users Rate Podium?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.3/10 (Category avg: 8.4/10) - **Targeting:** 8.3/10 (Category avg: 8.6/10) - **Analytics:** 8.5/10 (Category avg: 8.4/10) **Who Is the Company Behind Podium?** - **Seller:** [Podium](https://www.g2.com/sellers/podium) - **Company Website:** https://www.podium.com - **Year Founded:** 2014 - **HQ Location:** Lehi, UT - **Twitter:** @PodiumHQ (4,178 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9203219/ (1,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, General Manager - **Top Industries:** Automotive, Retail - **Company Size:** 60% Small-Business, 35% Mid-Market #### What Are Podium's Pros and Cons? **Pros:** - Ease of Use (358 reviews) - Helpful (352 reviews) - Easy Communication (314 reviews) - Communication (291 reviews) - Customer Support (213 reviews) **Cons:** - Missing Features (95 reviews) - Messaging Issues (86 reviews) - Limited Features (71 reviews) - Expensive (70 reviews) - Poor Customer Support (63 reviews) ### What Do G2 Reviewers Say About Podium? *AI-generated summary from verified user reviews* **Pros:** - Users find Podium's **ease of use** remarkable, enjoying its intuitive design and seamless navigation for business operations. - Users value the **fantastic support** from Podium, enhancing business operations and customer engagement effectively. - Users value the **easy communication** features of Podium, enabling real-time customer interaction and message access. - Users praise Podium for its **effective communication tools** , facilitating seamless interactions through a unified inbox and AI assistance. - Users love the **fantastic customer support** from Podium, ensuring their business operations run smoothly and efficiently. **Cons:** - Users feel the **missing features** in Podium leave gaps in service offerings and customer management efficiency. - Users find **messaging issues** with Podium, struggling to manage large volumes and retrieve past correspondence efficiently. - Users find Podium has **limited features** like integration and reporting, impacting efficiency in managing messages. - Users find Podium's pricing **expensive** , especially for small businesses needing advanced features, complicating affordability and value. - Users are frustrated by **poor customer support** that complicates cancellation, leading to a negative experience with Podium. #### What Are Recent G2 Reviews of Podium? **"[Podium Transformed Our Agency Communication with Seamless on Demand Integrations](https://www.g2.com/survey_responses/podium-review-12909019)"** **Rating:** 5.0/5.0 stars *— Kenya A.* [Read full review](https://www.g2.com/survey_responses/podium-review-12909019) --- **"[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)"** **Rating:** 4.0/5.0 stars *— Neelakshi S.* [Read full review](https://www.g2.com/survey_responses/podium-review-12877946) --- #### What Are G2 Users Discussing About Podium? - [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments - [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments - [What is podium app?](https://www.g2.com/discussions/what-is-podium-app) ### 6. [Storylane](https://www.g2.com/products/storylane/reviews) Killer demos for every stage of buying. Storylane is the #1 rated demo automation platform for B2B marketing, sales, and presales teams. Trusted by 5,000+ companies, Storylane gives every team the demos they need and the AI sales agent to convert them. 1/ Demo Suite: Demos built for every channel, every conversation Build, personalize, and share interactive product demos across every stage of the buying journey. Interactive Demos: Create product demos in minutes using screenshot, video, or HTML capture. Personalize with one-click editing, add AI-generated voiceovers and avatars, and translate into 25+ languages. Embed on your website, attach to emails, share as leave-behinds, present at conferences, and more. Sandbox Demos: Stable, responsive product environments for live calls and POCs. No engineering, staging setup, or data injection needed. Hubs: One destination for everything your buyers need: interactive demos, product videos, and sales collateral, complete with choose-your-own-interest screens, engagement tracking, and champion identification. 2/ RepX Chat: Turn your website into your best sales rep Conversational sales agents trained on your product documentation and sales resources. RepX handles discovery, qualifies prospects, and hands off sales-ready accounts to your team 24/7. AI video & voice: Conversational agents that engage visitors around the clock in the kind of interaction people actually stay for. Discovery questions: Asks the questions your top SDRs would (pain points, timing, budget, decision makers) and shares context with your team. Qualification workflows: Define the criteria; RepX handles the routing every time, without a rep in the room. Storylane is built for every team in your GTM engine 1/ Marketing: Convert website visitors into qualified leads, improve pipeline from inbound traffic, generate demand at events 2/ Sales: Share demo leave-behinds to accelerate deals, multi-thread deals with personalized content, run live calls without technical risk 3/ Presales: Scale demo output without engineering lift, personalize environments at scale 4/ CX & Product: Onboard customers faster, drive feature adoption, reduce support load with interactive walkthroughs Why teams choose Storylane: Loved for ease-of-use, trusted for rapid innovation, and proven across the entire GTM engine. #1 rated on G2 in demo automation with a 99/100 satisfaction score. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,500 **How Do G2 Users Rate Storylane?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Storylane?** - **Seller:** [Storylane](https://www.g2.com/sellers/storylane) - **Company Website:** https://www.storylane.io - **Year Founded:** 2021 - **HQ Location:** San Francisco, US - **Twitter:** @storylaneio (230 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/storylane-io/ (76 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Product Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Small-Business, 42% Mid-Market #### What Are Storylane's Pros and Cons? **Pros:** - Ease of Use (558 reviews) - Demos (289 reviews) - Easy Creation (262 reviews) - Intuitive (236 reviews) - Ease of Creation (222 reviews) **Cons:** - Demos Management (96 reviews) - Demo Issues (82 reviews) - Limited Options (69 reviews) - Editing Difficulties (68 reviews) - Limited Customization (65 reviews) ### What Do G2 Reviewers Say About Storylane? *AI-generated summary from verified user reviews* **Pros:** - Users find Storylane exceptionally **easy to use and integrate** , making the creation of guides and training content effortless. - Users appreciate the **user-friendly experience** of Storylane, allowing seamless integration and easy demonstration of products. - Users love the **easy creation** of platform tours, enabling fast and straightforward tutorial development without developer involvement. - Users praise Storylane for its **intuitive interface** , enabling quick learning and professional demo creation in minutes. - Users love the **ease of creation** with Storylane, enabling quick and effective demo building without technical hassles. **Cons:** - Users find the **cost of multiple demos** to be a barrier, as it becomes expensive with extensive usage. - Users note **demo issues** with mobile optimization and HTML recordings affecting the quality and convenience of their experiences. - Users find the **limited options** in Storylane restrict flexibility and complicate minor adjustments during presentations. - Users face **editing difficulties** due to longer loading times and challenges with auto segmentation adjustments. - Users find the **limited customization options** in Storylane restrict their design freedom and advanced editing capabilities. #### What Are Recent G2 Reviews of Storylane? **"[An essential tool for interactive product marketing](https://www.g2.com/survey_responses/storylane-review-13029793)"** **Rating:** 4.0/5.0 stars *— Maciek J.* [Read full review](https://www.g2.com/survey_responses/storylane-review-13029793) --- **"[Intuitive, Clean UI with Solid Performance and Helpful AI Features](https://www.g2.com/survey_responses/storylane-review-13022553)"** **Rating:** 5.0/5.0 stars *— Giacomo P.* [Read full review](https://www.g2.com/survey_responses/storylane-review-13022553) --- #### What Are G2 Users Discussing About Storylane? - [What is Storylane used for?](https://www.g2.com/discussions/what-is-storylane-used-for) - 1 comment ### 7. [Exceed.ai](https://www.g2.com/products/exceed-ai/reviews) Exceed.ai is a conversational marketing platform that helps marketers drive more pipeline from email and website visitors. Exceed AI Assistant works 24/7/365 alongside humans to ensure every lead is followed up with, nurtured, and qualified using two-way email conversations. When a lead is qualified and ready to talk to a human it will go ahead and book a meeting directly on your rep’s calendar. It also automatically updates your CRM and marketing automation platform with the latest lead status when leads are qualified, change jobs, leave the company, are not the right person, or ask to be contacted at a later time. Learn how leading companies like Elkem, On24, SugarCRM, Hearst, Comeet and others use Exceed.ai to Exceed their goals at https://exceed.ai/ Businesses use Exceed for: 1. Inbound lead follow up - Immediately respond to and follow-up with incoming leads 2. Convert website visitors into leads via chatbot 3. Qualify leads (MQLs) - Verify a lead's intent and qualify before handing it to sales 4. Sales touched but unresponsive - Follow-up after a rep has attempted outreach but the lead has been unresponsive. 5. Activation of cold/dormant leads - Initiate contact with prospects that previously expressed interest 6. Up-sell - Readout to free users to identify if they are ready to converse with a human rep 7. Low scoring and recently engaged leads - Reach out to leads that recently engaged in low-scoring, first-touch activities like content syndication, social media etc **Average Rating:** 4.6/5.0 **Total Reviews:** 84 **How Do G2 Users Rate Exceed.ai?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.8/10 (Category avg: 8.4/10) - **Targeting:** 8.9/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind Exceed.ai?** - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys (32,180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®) - **Phone:** +1 650 466 - 1100 **Who Uses This Product?** - **Top Industries:** Computer Software, Venture Capital & Private Equity - **Company Size:** 59% Small-Business, 35% Mid-Market #### What Are Exceed.ai's Pros and Cons? **Pros:** - Automation (3 reviews) - Helpful (3 reviews) - Lead Generation (3 reviews) - Automation Ease (2 reviews) - Efficiency (2 reviews) **Cons:** - AI Limitations (2 reviews) - Limited Customization (2 reviews) - Complexity (1 reviews) - Difficult Setup (1 reviews) - Inadequate Reporting (1 reviews) ### What Do G2 Reviewers Say About Exceed.ai? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **automation of lead engagement** with Exceed.ai, enhancing productivity and response rates significantly. - Users commend Exceed.ai for its **automated lead engagement** that significantly boosts sales team efficiency and response rates. - Users value the **automated lead qualification and engagement** by Exceed.ai, enhancing efficiency and freeing up sales resources. - Users value the **automation ease** of Exceed.ai, enhancing lead qualification and saving time for sales teams. - Users value the **efficiency** of Exceed.ai for streamlining lead engagement and automating follow-ups effortlessly. **Cons:** - Users find the **AI limitations** frustrating, as it often gives up on complex questions instead of providing answers. - Users find **limited customization** options in Exceed.ai, which complicate workflows and reduce personalization flexibility. - Users find the **initial setup complex** and desire more detailed analytics and flexibility in AI responses. - Users find the setup process for Exceed.ai to be **difficult and complicated** , impacting their initial experience with the product. - Users feel that **reporting and analytics are inadequate** , lacking depth and customization for better insights and flexibility. #### What Are Recent G2 Reviews of Exceed.ai? **"[Revolutionized Our Lead Engagement Process](https://www.g2.com/survey_responses/exceed-ai-review-12212318)"** **Rating:** 5.0/5.0 stars *— Jojo p.* [Read full review](https://www.g2.com/survey_responses/exceed-ai-review-12212318) --- **"[AI-Powered Tool that Simplifies Lead Management and Outreach](https://www.g2.com/survey_responses/exceed-ai-review-12215567)"** **Rating:** 4.0/5.0 stars *— Ricky R.* [Read full review](https://www.g2.com/survey_responses/exceed-ai-review-12215567) --- #### What Are G2 Users Discussing About Exceed.ai? - [What do you recommend to those considering Exceed.ai for automating their sales processes?](https://www.g2.com/discussions/what-do-you-recommend-to-those-considering-exceed-ai-for-automating-their-sales-processes) - [What is Exceed.ai used for?](https://www.g2.com/discussions/what-is-exceed-ai-used-for) ### 8. [Tidio](https://www.g2.com/products/tidio/reviews) Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact **Average Rating:** 4.6/5.0 **Total Reviews:** 1,842 **How Do G2 Users Rate Tidio?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.8/10 (Category avg: 8.4/10) - **Targeting:** 8.6/10 (Category avg: 8.6/10) - **Analytics:** 8.8/10 (Category avg: 8.4/10) **Who Is the Company Behind Tidio?** - **Seller:** [Tidio](https://www.g2.com/sellers/tidio) - **Company Website:** https://www.tidio.com/ - **Year Founded:** 2013 - **HQ Location:** San Francisco, California - **Twitter:** @tidiocx (1,306 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3343461/ (177 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 90% Small-Business, 8% Mid-Market #### What Are Tidio's Pros and Cons? **Pros:** - Ease of Use (225 reviews) - Helpful (184 reviews) - Chatbots (155 reviews) - Easy Setup (154 reviews) - Features (139 reviews) **Cons:** - Expensive (76 reviews) - Missing Features (59 reviews) - Limited Customization (57 reviews) - Cost (56 reviews) - Limited Features (55 reviews) ### What Do G2 Reviewers Say About Tidio? *AI-generated summary from verified user reviews* **Pros:** - Users find Tidio's **ease of use** remarkable, enhancing team communication and seamless implementation in their workflow. - Users love Tidio for its **helpful online chat feature** , enabling immediate and efficient customer support interactions. - Users find Tidio's **AI chatbot integration** invaluable for providing seamless customer support and quick responses. - Users find Tidio's **easy setup** process helps them get started quickly and effectively. - Users love Tidio's **real-time engagement features** , seamless integration, and easy setup, enhancing customer interactions effortlessly. **Cons:** - Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options and customizable pricing plans. - Users find the **missing features** in Tidio, like geolocation and AI chat, limit its accessibility and usability. - Users find Tidio's **limited customization** frustrating, wishing for more control over chat settings and workflows. - Users find Tidio's **pricing model expensive** , suggesting a need for more affordable plans for smaller businesses. - Users desire **more features** in Tidio, including enhanced chatbot styles and mobile capabilities for better customization. #### What Are Recent G2 Reviews of Tidio? **"[Effective Chat Automation for Travel Customer Engagement](https://www.g2.com/survey_responses/tidio-review-12974054)"** **Rating:** 4.5/5.0 stars *— Advik D.* [Read full review](https://www.g2.com/survey_responses/tidio-review-12974054) --- **"[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)"** **Rating:** 4.5/5.0 stars *— Alamgir H.* [Read full review](https://www.g2.com/survey_responses/tidio-review-13042494) --- #### What Are G2 Users Discussing About Tidio? - [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment - [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments - [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments ### 9. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,462 **How Do G2 Users Rate Genesys Cloud CX?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.7/10 (Category avg: 8.4/10) - **Targeting:** 8.9/10 (Category avg: 8.6/10) - **Analytics:** 9.1/10 (Category avg: 8.4/10) **Who Is the Company Behind Genesys Cloud CX?** - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** https://www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys (32,180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager, Case Advocate - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Mid-Market, 40% Enterprise #### What Are Genesys Cloud CX's Pros and Cons? **Pros:** - Ease of Use (135 reviews) - Features (98 reviews) - Reliability (76 reviews) - Efficiency (72 reviews) - Helpful (60 reviews) **Cons:** - Limited Features (55 reviews) - Missing Features (53 reviews) - Complexity (42 reviews) - Inadequate Reporting (38 reviews) - Learning Curve (37 reviews) ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users find Genesys Cloud CX to be **extremely user-friendly** , enabling effective multi-channel communication and seamless access. - Users admire the **continuous innovation and user-focused features** of Genesys Cloud CX, enhancing contact center efficiency and collaboration. - Users commend the **reliability of Genesys Cloud CX** , which enhances business continuity and customer engagement effectively. - Users value the **efficiency** of Genesys Cloud CX, enabling rapid innovation and seamless multi-channel operations. - Users value the **customization capabilities** of Genesys Cloud CX, enhancing unique routing and call flow management. **Cons:** - Users feel frustrated by the **limited features** in Genesys Cloud CX, often requiring extra licenses and integrations. - Users find the **missing features** in Genesys Cloud CX limiting, particularly with advanced functionalities and integration requirements. - Users find Genesys Cloud CX to have a **complex interface** , which can overwhelm new users and hinder navigation. - Users find the **inadequate reporting** abilities of Genesys Cloud CX frustrating, especially compared to previous versions. - Users find the **steep learning curve** of Genesys Cloud CX frustrating, as navigation and feature discovery can be challenging. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"** **Rating:** 5.0/5.0 stars *— Lucas A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 2 comments, 1 upvote - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### 10. [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews) SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease. **Average Rating:** 4.3/5.0 **Total Reviews:** 210 **How Do G2 Users Rate SalesCaptain?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.1/10 (Category avg: 8.4/10) - **Targeting:** 8.8/10 (Category avg: 8.6/10) - **Analytics:** 8.4/10 (Category avg: 8.4/10) **Who Is the Company Behind SalesCaptain?** - **Seller:** [SalesCaptain](https://www.g2.com/sellers/salescaptain-0ad71d1f-2581-417b-b396-fc2e2582d6e6) - **Year Founded:** 2020 - **HQ Location:** New York, US - **Twitter:** @SalesCaptainInc (157 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salescaptainhq (25 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Business Manager - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 71% Small-Business, 27% Mid-Market #### What Are SalesCaptain's Pros and Cons? **Pros:** - Automation (62 reviews) - Communication (54 reviews) - Ease of Use (49 reviews) - Helpful (41 reviews) - Communication Improvement (40 reviews) **Cons:** - Steep Learning Curve (40 reviews) - Time-Consuming (20 reviews) - Limited Reporting (18 reviews) - Limited Customization (17 reviews) - Learning Curve (15 reviews) ### What Do G2 Reviewers Say About SalesCaptain? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from **automation** in SalesCaptain, streamlining responses, scheduling, and follow-ups for efficient client communication. - Users value the **consistent and professional communication** offered by SalesCaptain, enhancing customer interactions and reliability. - Users appreciate the **ease of use** of SalesCaptain, benefiting from its intuitive and streamlined communication capabilities. - Users value the **streamlined customer engagement** process in SalesCaptain, enhancing communication and improving overall efficiency. - Users value the **professional and consistent communication** enabled by SalesCaptain, enhancing customer interactions and ensuring timely responses. **Cons:** - Users face a **steep learning curve** during the initial setup of SalesCaptain, requiring time and effort for customization. - Users find the **time-consuming setup** for SalesCaptain challenging, hindering quick adoption and efficiency in workflows. - Users find **limited reporting** capabilities restrict insights on outcomes and overall campaign performance, impacting decision-making. - Users express frustration with the **limited customization** of SalesCaptain, particularly regarding dashboards and analytics features. - Users face a **minor learning curve** with SalesCaptain, requiring time to set up and understand advanced features effectively. #### What Are Recent G2 Reviews of SalesCaptain? **"[Smart Reminders Keep Every Lead on Track](https://www.g2.com/survey_responses/salescaptain-review-13044959)"** **Rating:** 4.5/5.0 stars *— Alex H.* [Read full review](https://www.g2.com/survey_responses/salescaptain-review-13044959) --- **"[A Practical Solution for Streamlining Sales Operations](https://www.g2.com/survey_responses/salescaptain-review-13045409)"** **Rating:** 4.0/5.0 stars *— Travis L.* [Read full review](https://www.g2.com/survey_responses/salescaptain-review-13045409) --- ### 11. [Textedly](https://www.g2.com/products/textedly/reviews) Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,355 **How Do G2 Users Rate Textedly?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.0/10 (Category avg: 8.4/10) - **Targeting:** 7.6/10 (Category avg: 8.6/10) - **Analytics:** 7.4/10 (Category avg: 8.4/10) **Who Is the Company Behind Textedly?** - **Seller:** [Textedly](https://www.g2.com/sellers/textedly) - **Company Website:** https://www.textedly.com/ - **Year Founded:** 2015 - **HQ Location:** Los Angeles, CA - **Twitter:** @textedly_ (400 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18029956/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Non-Profit Organization Management, Real Estate - **Company Size:** 66% Small-Business, 28% Mid-Market #### What Are Textedly's Pros and Cons? **Pros:** - Customer Support (336 reviews) - Ease of Use (323 reviews) - Helpful (257 reviews) - Communication (141 reviews) - Text Messaging (134 reviews) **Cons:** - Expensive (93 reviews) - Missing Features (79 reviews) - SMS Issues (58 reviews) - Learning Curve (57 reviews) - Limited Texting Features (52 reviews) ### What Do G2 Reviewers Say About Textedly? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive customer support** of Textedly, providing quick assistance and reliable solutions for issues. - Users find Textedly's **ease of use** remarkable, facilitating quick scheduling and effective communication with ease. - Users find Textedly's **helpful customer support** invaluable, ensuring quick resolutions and seamless SMS marketing experiences. - Users praise **Textedly's efficient communication** features, enhancing customer engagement and response rates through easy mass scheduling. - Users love the **time-saving text reminders** of Textedly, making patient communication quick and efficient. **Cons:** - Users find the pricing of Textedly to be **expensive** , especially with additional costs for basic features and unexpected rate increases. - Users often find **missing features** frustrating, such as the lack of a text list storage option and app availability. - Users are frustrated with **SMS issues** , including message expirations and complications with character counts leading to extra charges. - Users find the **learning curve steep** , struggling with setup, character limits, and difficult cancellation processes. - Users find the **limited texting features** of Textedly restrictive, affecting message length and effective communication. #### What Are Recent G2 Reviews of Textedly? **"[Professional Support, Fast Approvals, and an Easy-to-Use UI](https://www.g2.com/survey_responses/textedly-review-12738037)"** **Rating:** 4.5/5.0 stars *— Youssef H.* [Read full review](https://www.g2.com/survey_responses/textedly-review-12738037) --- **"[Textedly Is Easy to Use with truly Top-Tier Customer Support](https://www.g2.com/survey_responses/textedly-review-13041290)"** **Rating:** 5.0/5.0 stars *— Bethany V.* [Read full review](https://www.g2.com/survey_responses/textedly-review-13041290) --- #### What Are G2 Users Discussing About Textedly? - [What is Textedly used for?](https://www.g2.com/discussions/what-is-textedly-used-for) - 1 comment - [What are the features of SMS?](https://www.g2.com/discussions/textedly-what-are-the-features-of-sms) - [How much does Textedly cost?](https://www.g2.com/discussions/how-much-does-textedly-cost) - 2 comments - [How do you use Textedly?](https://www.g2.com/discussions/how-do-you-use-textedly) - 3 comments - [What is Textedly?](https://www.g2.com/discussions/what-is-textedly) - 2 comments ### 12. [Klaviyo](https://www.g2.com/products/klaviyo/reviews) Klaviyo is the all-in-one platform that helps B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI , Klaviyo empowers B2C businesses: - Orchestrate your email marketing, SMS marketing, RCS, push, WhatsApp, reviews, forms, and ads in one platform - Sync with 400+ tools to capture and unify behavior data - AI-optimized messages, segments, timing, and creative to scale conversions - Unlock analytics like RFM, funnel reporting, and catalog insights By capturing every click, purchase, and conversation into a unified profile, Klaviyo powers marketing automation that drives personalized, trigger-based journeys across every channel - no extra tools or complex setup required. Join more than 170,000 businesses using Klaviyo to create a true omnichannel experience for your customers. To learn more about Klaviyo or to request a demo, visit www.klaviyo.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,309 **How Do G2 Users Rate Klaviyo?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Gathering:** 6.9/10 (Category avg: 8.4/10) - **Targeting:** 8.3/10 (Category avg: 8.6/10) - **Analytics:** 7.3/10 (Category avg: 8.4/10) **Who Is the Company Behind Klaviyo?** - **Seller:** [Klaviyo](https://www.g2.com/sellers/klaviyo) - **Company Website:** https://www.klaviyo.com/ - **Year Founded:** 2012 - **HQ Location:** Boston, Massachusetts - **Twitter:** @klaviyo (22,042 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2908815/ (2,837 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 81% Small-Business, 16% Mid-Market #### What Are Klaviyo's Pros and Cons? **Pros:** - Ease of Use (167 reviews) - Email Marketing (123 reviews) - Automation (92 reviews) - Integrations (89 reviews) - Easy Integration (81 reviews) **Cons:** - Expensive (73 reviews) - Learning Curve (63 reviews) - Missing Features (57 reviews) - Limited Features (40 reviews) - Poor Customer Support (40 reviews) ### What Do G2 Reviewers Say About Klaviyo? *AI-generated summary from verified user reviews* **Pros:** - Users find Klaviyo's **ease of use** impressive, allowing intuitive navigation and effective testing for email campaigns. - Users appreciate the **advanced features and automation** of Klaviyo, making email and SMS management effortless and effective. - Users value Klaviyo's **powerful automation** , enabling effortless, tailored campaigns that drive engagement and boost revenue. - Users benefit greatly from Klaviyo’s **seamless integrations** , enhancing their marketing efforts and overall campaign efficiency. - Users appreciate the **easy integration** of Klaviyo, highlighting its compatibility with Shopify and backend systems. **Cons:** - Users feel that Klaviyo is **expensive** and lacks sufficient support considering its high pricing, which can be overwhelming. - Users find the **learning curve challenging** , especially for beginners navigating email setups and features in Klaviyo. - Users are frustrated by the **missing features** in Klaviyo, impacting usability and limiting marketing capabilities. - Users find the **limited features** of Klaviyo lack depth, often feeling superficial and basic for their needs. - Users report **poor customer support** , highlighting slow response times and a lack of understanding from first line support. #### What Are Recent G2 Reviews of Klaviyo? **"[Easy-to-Use Platform for Email Marketing Automation](https://www.g2.com/survey_responses/klaviyo-review-12959044)"** **Rating:** 4.0/5.0 stars *— Mohd danish K.* [Read full review](https://www.g2.com/survey_responses/klaviyo-review-12959044) --- **"[Klaviyo Makes Email Automation Simple, Powerful, and Reliable](https://www.g2.com/survey_responses/klaviyo-review-12738916)"** **Rating:** 4.5/5.0 stars *— Tejas K.* [Read full review](https://www.g2.com/survey_responses/klaviyo-review-12738916) --- #### What Are G2 Users Discussing About Klaviyo? - [What is Klaviyo used for?](https://www.g2.com/discussions/what-is-klaviyo-used-for) - 2 comments - [What is UTM tracking Klaviyo?](https://www.g2.com/discussions/what-is-utm-tracking-klaviyo) - 3 comments - [How do you integrate Klaviyo?](https://www.g2.com/discussions/how-do-you-integrate-klaviyo) - 1 comment, 1 upvote - [Does Klaviyo integrate with Shopify?](https://www.g2.com/discussions/does-klaviyo-integrate-with-shopify) - 2 comments - [Is Klaviyo a CRM?](https://www.g2.com/discussions/is-klaviyo-a-crm) ### 13. [Fin](https://www.g2.com/products/fin/reviews) Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,708 **How Do G2 Users Rate Fin?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.3/10 (Category avg: 8.4/10) - **Targeting:** 8.8/10 (Category avg: 8.6/10) - **Analytics:** 8.2/10 (Category avg: 8.4/10) **Who Is the Company Behind Fin?** - **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) - **Company Website:** https://www.intercom.com/ - **Year Founded:** 2011 - **HQ Location:** San Francisco, CA - **Twitter:** @fin_ai (45,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fin/ (953 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 37% Mid-Market #### What Are Fin's Pros and Cons? **Pros:** - Helpful (378 reviews) - Ease of Use (356 reviews) - Features (289 reviews) - Efficiency (237 reviews) - Customer Support (226 reviews) **Cons:** - Missing Features (135 reviews) - AI Limitations (117 reviews) - Limited Features (103 reviews) - Learning Curve (102 reviews) - Poor Customer Support (81 reviews) ### What Do G2 Reviewers Say About Fin? *AI-generated summary from verified user reviews* **Pros:** - Users find Fin to be **incredibly helpful** , efficiently resolving queries and providing valuable resources through its Knowledge Base. - Users find Fin to be **very easy to use** , appreciating its intuitive interface and quick resolution of queries. - Users appreciate the **quick scanning capabilities** of Fin, enhancing query resolution and customization ease. - Users commend Fin's **efficiency** , allowing quick responses and reducing workload through seamless AI-driven customer support. - Users express satisfaction with the **quick and excellent customer support** provided by Intercom for timely assistance. **Cons:** - Users express frustration over missing **features** like detailed procedures and conversational simulations, impacting overall effectiveness. - Users note the **critical thinking limitations** of Fin, often requiring more direction for useful output and facing format issues. - Users find the **limited features** of Fin restrictive, hindering effective communication and control over processes. - Users find the **learning curve steep** due to complex setup and ongoing monitoring demands for Fin by Intercom. - Users report **poor customer support** from Fin, facing lengthy response times and inadequate assistance for issues. #### What Are Recent G2 Reviews of Fin? **"[Fin solves a lot more than I expected](https://www.g2.com/survey_responses/fin-review-13048290)"** **Rating:** 5.0/5.0 stars *— Valeria B.* [Read full review](https://www.g2.com/survey_responses/fin-review-13048290) --- **"[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)"** **Rating:** 4.0/5.0 stars *— Leor M.* [Read full review](https://www.g2.com/survey_responses/fin-review-13052905) --- #### What Are G2 Users Discussing About Fin? - [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments - [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment - [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment ### 14. [Salesmsg](https://www.g2.com/products/salesmsg/reviews) 𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg. **Average Rating:** 4.7/5.0 **Total Reviews:** 401 **How Do G2 Users Rate Salesmsg?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.0/10 (Category avg: 8.4/10) - **Targeting:** 9.3/10 (Category avg: 8.6/10) - **Analytics:** 9.1/10 (Category avg: 8.4/10) **Who Is the Company Behind Salesmsg?** - **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg) - **Company Website:** https://www.SalesMessage.com - **Year Founded:** 2017 - **HQ Location:** Delray Beach, FL - **Twitter:** @salesmsg (148 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesmsg/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Sales - **Top Industries:** Health, Wellness and Fitness, Real Estate - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Salesmsg's Pros and Cons? **Pros:** - Ease of Use (138 reviews) - Easy Communication (71 reviews) - Easy Integration (64 reviews) - Integrations (61 reviews) - Customer Support (55 reviews) **Cons:** - Missing Features (25 reviews) - Messaging Issues (21 reviews) - Sending Issues (17 reviews) - Slow Loading (16 reviews) - SMS Issues (16 reviews) ### What Do G2 Reviewers Say About Salesmsg? *AI-generated summary from verified user reviews* **Pros:** - Users find Salesmsg to be **extremely easy to use** , enhancing communication without disturbing patients. - Users appreciate the **easy communication** of Salesmsg, enhancing patient interactions while keeping discussions efficient and organized. - Users value the **easy integration** of Salesmsg with HubSpot for streamlined communication and effective follow-up. - Users appreciate the **seamless HubSpot integration** of Salesmsg, enhancing their messaging capabilities and organization. - Users value the **responsive customer support** of Salesmsg, which ensures assistance is always available when needed. **Cons:** - Users feel that the **absence of a dark mode** and support for large images limits the overall experience of Salesmsg. - Users report **messaging issues** that impact text delivery and functionality, limiting their overall experience with Salesmsg. - Users struggle with **sending issues** , including blank panels and lack of feedback on message delivery and responses. - Users experience significant **slow loading** issues with the mobile app, leading to frustration and reliance on the desktop version. - Users experience **SMS delivery issues** , including delays in receiving messages, affecting overall communication effectiveness. #### What Are Recent G2 Reviews of Salesmsg? **"[Easy-to-Navigate Platform with Regular Updates and Standout Support](https://www.g2.com/survey_responses/salesmsg-review-12509445)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445) --- **"[Salesmsg’s Intuitive Interface Makes Getting Started Effortless](https://www.g2.com/survey_responses/salesmsg-review-12949481)"** **Rating:** 4.0/5.0 stars *— Hannah G.* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481) --- #### What Are G2 Users Discussing About Salesmsg? - [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for) ### 15. [Text Request](https://www.g2.com/products/text-request/reviews) Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue. **Average Rating:** 4.6/5.0 **Total Reviews:** 952 **How Do G2 Users Rate Text Request?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.1/10 (Category avg: 8.4/10) - **Targeting:** 8.5/10 (Category avg: 8.6/10) - **Analytics:** 8.2/10 (Category avg: 8.4/10) **Who Is the Company Behind Text Request?** - **Seller:** [Text Request](https://www.g2.com/sellers/text-request) - **Company Website:** https://www.textrequest.com - **Year Founded:** 2014 - **HQ Location:** Chattanooga, Tennessee - **Twitter:** @Text_Request (642 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4807820/ (40 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Owner - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 65% Small-Business, 31% Mid-Market #### What Are Text Request's Pros and Cons? **Pros:** - Ease of Use (55 reviews) - Easy Communication (33 reviews) - Helpful (26 reviews) - Client Interaction (25 reviews) - Communication (25 reviews) **Cons:** - Missing Features (12 reviews) - Limited Features (10 reviews) - Expensive (9 reviews) - Lack of Notifications (8 reviews) - Chat Issues (6 reviews) ### What Do G2 Reviewers Say About Text Request? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive and user-friendly interface** of Text Request, enhancing client interactions effortlessly. - Users value the **easy communication** feature of Text Request, enhancing interactions with customers and coworkers effortlessly. - Users praise the **intuitive and helpful nature** of Text Request, enhancing client interactions and communication efficiency. - Users value the **intuitive client interaction** of Text Request, enhancing engagement through easy mass texting and real-time insights. - Users value the **effective communication** features of Text Request, facilitating quick and efficient contact with customers. **Cons:** - Users are frustrated by **missing features** in Text Request, like automatic sorting and conversation status updates. - Users feel that the **limited features** of Text Request hinder functionality, particularly regarding unsupported attachments and messaging restrictions. - Users find the **cost prohibitive** for small to medium companies, especially compared to more affordable alternatives. - Users experience **lack of notifications** , sometimes receiving sounds for messages that are already read, affecting usability. - Users find the **chat issues** in Text Request problematic, with constant notifications and slow loading times affecting usability. #### What Are Recent G2 Reviews of Text Request? **"[Powerful Keyword Campaigns and Message Tagging for Clearer Client Metrics](https://www.g2.com/survey_responses/text-request-review-12950921)"** **Rating:** 5.0/5.0 stars *— Michael B.* [Read full review](https://www.g2.com/survey_responses/text-request-review-12950921) --- **"[The best alternative to ZipWhip](https://www.g2.com/survey_responses/text-request-review-8982757)"** **Rating:** 5.0/5.0 stars *— Jacqui B.* [Read full review](https://www.g2.com/survey_responses/text-request-review-8982757) --- #### What Are G2 Users Discussing About Text Request? - [How do you use text request?](https://www.g2.com/discussions/how-do-you-use-text-request) - 1 comment - [What is a Request text?](https://www.g2.com/discussions/what-is-a-request-text) - 1 comment - [What are texting features?](https://www.g2.com/discussions/what-are-texting-features) - 1 comment - [What are the common features of text messaging?](https://www.g2.com/discussions/what-are-the-common-features-of-text-messaging) ### 16. [Twixor](https://www.g2.com/products/twixor/reviews) Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Designed for businesses seeking to enhance their customer interactions, Twixor integrates Digital Assistants with Intelligent Process Automation, enabling personalized and goal-oriented engagements. This innovative platform transcends traditional scripted responses, offering empathetic and tailored recommendations that significantly improve customer satisfaction in marketing, business transactions, and support operations. Targeted at a diverse range of industries, Twixor is particularly beneficial for organizations looking to streamline their customer engagement processes. Its low-code/no-code approach makes it accessible for businesses of all sizes, from startups to Fortune 500 companies. With over 400 clients globally and managing more than one billion interactions each quarter, Twixor has established itself as a trusted solution in the market. The platform is recognized for its ability to enhance brand engagement, reduce operational costs, and improve conversation rates, making it a valuable asset for businesses aiming to optimize their customer experience. Key features of Twixor include a user-friendly drag-and-drop Journey Builder Studio, an AI and NLP-powered conversational engine, and the ability to deploy both Live and Virtual Agents. Additionally, the platform supports Smart Campaign Management and offers omnichannel capabilities in 120 languages, ensuring that businesses can connect with their customers in a way that suits their preferences. The AI-driven Analytical Dashboard provides valuable insights into customer interactions, allowing businesses to refine their strategies and improve overall engagement. Twixor's transformative benefits are evident in its proven success metrics, including a conversation rate increase of over 25%, a reduction in operating costs by 15-25%, and an impressive 80% boost in brand engagement. Recognized as the Best Customer Experience Platform in Retail and Ecommerce in India, Twixor has also gained traction as an emerging Conversational AI Vendor in the MEA region. Its partnerships with major banking platforms and CPaaS players further underscore its credibility and effectiveness in delivering white-labeled solutions. By empowering businesses to craft dynamic customer journeys, Twixor stands out in the competitive landscape of customer experience platforms. Its focus on personalized interactions and intelligent automation positions it as a leader in enhancing customer engagement, making it an essential tool for organizations looking to elevate their customer experience strategy. **Average Rating:** 4.8/5.0 **Total Reviews:** 78 **How Do G2 Users Rate Twixor?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.4/10 (Category avg: 8.4/10) - **Targeting:** 9.3/10 (Category avg: 8.6/10) - **Analytics:** 9.4/10 (Category avg: 8.4/10) **Who Is the Company Behind Twixor?** - **Seller:** [Twixor](https://www.g2.com/sellers/twixor) - **Year Founded:** 2019 - **HQ Location:** Singapore, SG - **LinkedIn® Page:** https://www.linkedin.com/company/twixor/ (111 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Conference Producer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 41% Mid-Market #### What Are Twixor's Pros and Cons? **Pros:** - Ease of Use (47 reviews) - Features (42 reviews) - Automation (35 reviews) - Efficiency (31 reviews) - Artificial Intelligence (30 reviews) **Cons:** - Learning Curve (26 reviews) - Steep Learning Curve (16 reviews) - Limited Customization (15 reviews) - Difficult Learning (13 reviews) - Complexity (11 reviews) ### What Do G2 Reviewers Say About Twixor? *AI-generated summary from verified user reviews* **Pros:** - Users value Twixor for its **ease of use** , simplifying workflows and enhancing communication efficiency. - Users praise Twixor for its **seamless multi-channel integration** , enhancing customer engagement and retention effortlessly. - Users highlight Twixor’s **effective automation** that streamlines workflows and enhances customer interactions, boosting efficiency and engagement. - Users value Twixor for its **efficiency in streamlining workflows** and improving customer communication seamlessly. - Users love Twixor's **user-friendly NLP and GenAI features** , enabling efficient customer support and actionable insights effortlessly. **Cons:** - Users find the **steep learning curve** challenging, requiring technical support and better documentation for ease of use. - Users find a **steep learning curve** with Twixor, often needing extensive support for customization and advanced features. - Users face **limited customization** options in Twixor, needing developer help for configurations and manual implementations. - Users find the **difficult learning curve** of Twixor challenging, especially with industry-specific terms and automation features. - Users find the **complexity of setup** challenging, requiring developer support and additional effort for effective use. #### What Are Recent G2 Reviews of Twixor? **"[Easy Visual Bot Builder with Stable Performance and Useful Analytics](https://www.g2.com/survey_responses/twixor-review-12271821)"** **Rating:** 4.5/5.0 stars *— Mahmoud H.* [Read full review](https://www.g2.com/survey_responses/twixor-review-12271821) --- **"[Smart automation that cuts down ticket volumes fast](https://www.g2.com/survey_responses/twixor-review-12956013)"** **Rating:** 5.0/5.0 stars *— Abhishek kumar s.* [Read full review](https://www.g2.com/survey_responses/twixor-review-12956013) --- ### 17. [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,395 **How Do G2 Users Rate GTM Studio - Powered by ZoomInfo?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.6/10 (Category avg: 8.4/10) - **Targeting:** 9.0/10 (Category avg: 8.6/10) - **Analytics:** 8.5/10 (Category avg: 8.4/10) **Who Is the Company Behind GTM Studio - Powered by ZoomInfo?** - **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Company Website:** https://www.zoominfo.com/ - **Year Founded:** 2000 - **HQ Location:** Vancouver, WA - **Twitter:** @ZoomInfo (23,515 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zoominfo/ (4,221 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 63% Mid-Market, 24% Enterprise #### What Are GTM Studio - Powered by ZoomInfo's Pros and Cons? **Pros:** - Features (27 reviews) - Lead Generation (26 reviews) - Ease of Use (25 reviews) - Data Accuracy (20 reviews) - Data Quality (19 reviews) **Cons:** - Expensive (16 reviews) - Data Inaccuracy (13 reviews) - Cost (11 reviews) - Learning Curve (10 reviews) - Complexity (9 reviews) ### What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accurate B2B contact data** and easy filtering options that enhance targeted prospecting and campaign efficiency. - Users value the **accuracy of data and intent signals** in GTM Studio, enhancing targeted account engagement and campaign effectiveness. - Users find the **ease of use** in GTM Studio invaluable for lead enrichment and effective prospect targeting. - Users value the **reliable and accurate B2B contact data** from GTM Studio, enhancing targeting and campaign effectiveness. - Users value the **reliable and accurate B2B contact data** of GTM Studio, enhancing targeting and campaign efficiency. **Cons:** - Users find the **pricing to be high** , making it less accessible for smaller teams and businesses. - Users often experience **data inaccuracy** , with outdated or missing information affecting their overall experience with GTM Studio. - Users find the **cost to be high** , making it challenging for small teams to afford the product. - Users find the **learning curve steep** with GTM Studio, as the platform can feel overwhelming initially. - Users find the platform **complex to navigate** initially, requiring training and processes to improve usability. #### What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo? **"[Amazing Platform That Helps Marketers Bridge the Gap with your Audience](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370) --- **"[Account Exectuive](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)"** **Rating:** 5.0/5.0 stars *— Alex P.* [Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756) --- #### What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo? - [What impact has Chorus by ZoomInfo had on the enhancement of sales conversations and customer insights?](https://www.g2.com/discussions/what-impact-has-chorus-by-zoominfo-had-on-the-enhancement-of-sales-conversations-and-customer-insights) - [What is Chorus.ai used for?](https://www.g2.com/discussions/what-is-chorus-ai-used-for) - [What is ZoomInfo MarketingOS used for?](https://www.g2.com/discussions/what-is-zoominfo-marketingos-used-for) - [What are ZoomInfo scoops?](https://www.g2.com/discussions/what-are-zoominfo-scoops) - [What information does ZoomInfo provide?](https://www.g2.com/discussions/what-information-does-zoominfo-provide) ### 18. [Gupshup](https://www.g2.com/products/gupshup/reviews) Gupshup.io is the leading Conversation Cloud for marketing, commerce, and support automation. Gupshup’s automation solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia, the Middle East, and the United States to deliver better customer experience, and increased revenue while saving costs. Citibank, Akzo Nobel, Khan Academy, Unilever, MPL, Netflix, Flipkart, and Ola are a few of its leading clients. With a single messaging API for 30+ channels across voice, text, and chat, the Gupshup Conversation Cloud powers over 10 billion messages per month. **Average Rating:** 4.4/5.0 **Total Reviews:** 66 **How Do G2 Users Rate Gupshup?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.6/10 (Category avg: 8.4/10) - **Targeting:** 8.1/10 (Category avg: 8.6/10) - **Analytics:** 7.8/10 (Category avg: 8.4/10) **Who Is the Company Behind Gupshup?** - **Seller:** [Gupshup](https://www.g2.com/sellers/gupshup) - **Year Founded:** 2004 - **HQ Location:** San Francisco, US - **Twitter:** @gupshup (3,032 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3762143 (969 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager - **Top Industries:** Computer Software, Automotive - **Company Size:** 49% Mid-Market, 30% Enterprise #### What Are Gupshup's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Customer Support (23 reviews) - Helpful (14 reviews) - Easy Integrations (11 reviews) - Features (11 reviews) **Cons:** - Dashboard Issues (5 reviews) - Poor Customer Support (4 reviews) - Slow Performance (4 reviews) - Delayed Response (3 reviews) - Inadequate Reporting (3 reviews) ### What Do G2 Reviewers Say About Gupshup? *AI-generated summary from verified user reviews* **Pros:** - Users find Gupshup to be **easy to integrate** , enhancing their marketing efforts with efficient tools and support. - Users value the **excellent customer support** from Gupshup, ensuring smooth integration and assistance with SMS services. - Users value Gupshup for its **robust messaging platform** , enabling seamless integration and effective customer engagement across channels. - Users praise the **easy integrations** with their products, enjoying seamless API connectivity and excellent customer support. - Users value Gupshup for its **user-friendly interface and reliable multi-channel integration** for effective customer communication. **Cons:** - Users find the **dashboard issues** to hinder ease of use and suggest template editing options for improvement. - Users highlight the need for **improved customer support** , citing slow response times and lack of dedicated assistance. - Users experience **slow performance** with Gupshup, including lag and delayed template visibility after creation. - Users note that the **delayed response** from Gupshup support can hinder timely problem resolution. - Users find the **inadequate reporting** features challenging, noting complexity and a need for better dashboards and email tools. #### What Are Recent G2 Reviews of Gupshup? **"[Stable WhatsApp API + HubSpot Integration for Scalable Marketing Automation](https://www.g2.com/survey_responses/gupshup-review-12709981)"** **Rating:** 4.5/5.0 stars *— Dhiraj R.* [Read full review](https://www.g2.com/survey_responses/gupshup-review-12709981) --- **"[Simple Multi-Channel Chatbots with Strong Delivery, Analytics, and Personalization](https://www.g2.com/survey_responses/gupshup-review-12949449)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/gupshup-review-12949449) --- #### What Are G2 Users Discussing About Gupshup? - [Is Gupshup good?](https://www.g2.com/discussions/is-gupshup-good) - 1 comment, 1 upvote - [What is Gupshup platform?](https://www.g2.com/discussions/what-is-gupshup-platform) - [What does Gupshup does?](https://www.g2.com/discussions/what-does-gupshup-does) ### 19. [HighLevel](https://www.g2.com/products/highlevel/reviews) HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! **Average Rating:** 4.6/5.0 **Total Reviews:** 628 **How Do G2 Users Rate HighLevel?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.4/10 (Category avg: 8.4/10) - **Targeting:** 9.0/10 (Category avg: 8.6/10) - **Analytics:** 9.2/10 (Category avg: 8.4/10) **Who Is the Company Behind HighLevel?** - **Seller:** [HighLevel](https://www.g2.com/sellers/highlevel) - **Company Website:** https://gohighlevel.com - **Year Founded:** 2018 - **HQ Location:** Dallas, Texas - **Twitter:** @gohighlevel (8,862 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/highlevel/ (2,407 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Consulting - **Company Size:** 64% Small-Business, 3% Mid-Market #### What Are HighLevel's Pros and Cons? **Pros:** - Features (155 reviews) - Helpful (138 reviews) - Customer Support (135 reviews) - Feature Richness (125 reviews) - Automation (122 reviews) **Cons:** - Learning Curve (140 reviews) - Missing Features (91 reviews) - Steep Learning Curve (89 reviews) - Not Intuitive (56 reviews) - Poor Customer Support (52 reviews) ### What Do G2 Reviewers Say About HighLevel? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **flexibility and ease of use** of HighLevel, enjoying streamlined data management and affordable pricing. - Users appreciate the **efficiency and innovation** of HighLevel, valuing its customer service and flexibility without extra charges. - Users praise the **exceptional customer support** of HighLevel, enhancing overall experience and user satisfaction. - Users value the **extensive feature set** of HighLevel, appreciating its comprehensive tools for effective marketing integration. - Users value the **intuitive automation capabilities** of HighLevel, seamlessly integrating web triggers and custom code. **Cons:** - Users find the **learning curve steep** for HighLevel, making it challenging to navigate its many features effectively. - Users note the **lack of essential features** in HighLevel, hindering functionalities like email marketing and live streaming. - Users find the **steep learning curve** of HighLevel challenging, requiring significant time and effort to master its features. - Users find HighLevel to be **not intuitive** , requiring time to learn despite its potential for business growth. - Users express frustration with **poor customer support** , citing lack of knowledge and vague responses from the support team. #### What Are Recent G2 Reviews of HighLevel? **"[HighLevel centralizes CRM and automations with great flexibility](https://www.g2.com/survey_responses/highlevel-review-12432105)"** **Rating:** 4.0/5.0 stars *— Francisco P.* [Read full review](https://www.g2.com/survey_responses/highlevel-review-12432105) --- **"[Outstanding C ***** 5 stars for Mari Aguilar. she needs a raise I will be sending her boss an email](https://www.g2.com/survey_responses/highlevel-review-12853292)"** **Rating:** 5.0/5.0 stars *— Joe G.* [Read full review](https://www.g2.com/survey_responses/highlevel-review-12853292) --- #### What Are G2 Users Discussing About HighLevel? - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) - 1 comment - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) - 1 comment - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote ### 20. [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) 6sense Revenue Marketing is a B2B revenue marketing and account-based go-to-market (GTM) platform that helps marketing and revenue teams identify in-market accounts, prioritize buying groups, and execute coordinated engagement across digital channels using buyer intent and predictive analytics. The platform is built for B2B organizations with long sales cycles and multi-stakeholder buying processes. Typical users included CMOs, demand generation leaders, ABM managers, marketing operations teams, and revenue operations leaders. 6sense Revenue Marketing is commonly evaluated alongside ABM platforms, buyer intent data providers, and revenue intelligence solutions, but is designed to function as a centralized decision and orchestration layer within the broader go-to-market technology stack. 6sense Revenue Marketing aggregates and analyzes large volumes of first-party and third-party data, including buyer intent signals, website engagement, CRM and marketing automation platform data, firmographics, and technographics. AI-driven models asses account fit, buying stage, engagement behavior, and momentum to determine which accounts are actively researching solutions and how close they are to a purchase decision. These insights are continuously updated, allowing marketers to move beyond static lead scoring and rule-based segmentation. The platform embeds intelligence directly into campaign execution through automated workflows that connect advertising platforms, marketing automation platforms, web experiences, and sales engagement tools. Marketing teams can create dynamic audiences, trigger multi-channel campaigns, and adapt messaging and timing based on real-time buyer behavior. AI-powered agents assist with tasks such as personalized outreach, inbound follow-up, and campaign activation, helping teams scale execution while reducing manual effort. Key capabilities of 6sense Revenue Marketing include: -Buyer intent data and predictive analytics for identifying in-market accounts -Account- and buying-group-level prioritization and segmentation -Automated audience activations across advertising, email, web, and sales tools -Workflow orchestration integrated with CRM and marketing automation platforms -Reporting focused on account engagement, pipeline influence, and revenue impact Common use cases include account-based marketing (ABM/ABX), intent-based demand generation, inbound lead follow-up, pipeline acceleration, and marketing and sales alignment around shared account qualification models. 6sense Revenue Marketing is designed to support revenue-focused marketing execution rather than lead volume optimization. By aligning buyer intent data, predictive prioritization, and cross-channel activation in a single platform, it helps organizations measure marketing effectiveness based on account progression and pipeline contribution instead of surface-level engagement metrics. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,419 **How Do G2 Users Rate 6sense Revenue Marketing?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.8/10 (Category avg: 8.4/10) - **Targeting:** 8.1/10 (Category avg: 8.6/10) - **Analytics:** 8.0/10 (Category avg: 8.4/10) **Who Is the Company Behind 6sense Revenue Marketing?** - **Seller:** [6sense](https://www.g2.com/sellers/6sense) - **Company Website:** https://www.6sense.com - **Year Founded:** 2013 - **HQ Location:** San Francisco, CA - **Twitter:** @6senseInc (16,911 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3677944/ (1,576 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Mid-Market, 37% Enterprise #### What Are 6sense Revenue Marketing's Pros and Cons? **Pros:** - Intent Data (297 reviews) - Features (215 reviews) - Ease of Use (212 reviews) - Lead Generation (195 reviews) - Insights (184 reviews) **Cons:** - Steep Learning Curve (142 reviews) - Learning Curve (136 reviews) - Learning Difficulty (114 reviews) - Complexity (93 reviews) - Missing Features (87 reviews) ### What Do G2 Reviewers Say About 6sense Revenue Marketing? *AI-generated summary from verified user reviews* **Pros:** - Users value the **insightful intent data** from 6sense, which enhances their marketing strategies and saves time. - Users value the **clear visibility into the buying journey** provided by 6sense, enhancing strategic advertising and campaign effectiveness. - Users value the **ease of use** of 6sense Revenue Marketing, simplifying segmentation and alert setup for better outreach. - Users love the **lead generation capabilities** of 6sense, enhancing their targeting and providing valuable insights for strategies. - Users value the **clear visibility into accounts' buying journeys** provided by 6sense, enhancing strategic ad placements and marketing efforts. **Cons:** - Users find the **steep learning curve** challenging, with lengthy setup times and difficulties in interpreting data. - Users find a **steep learning curve** with 6sense, struggling with slow load times and data interpretation challenges. - Users find **learning difficulties** with 6sense due to the overwhelming data and complex UI navigation. - Users find the **complexity of the taxonomy** and setup process challenging, impacting overall effectiveness and buy-in. - Users struggle with **missing features** like export limits, setup complexity, and incomplete website activity capturing, limiting insights. #### What Are Recent G2 Reviews of 6sense Revenue Marketing? **"[Unifies Intent Data and Account Insights to Drive a More Predictable Pipeline](https://www.g2.com/survey_responses/6sense-revenue-marketing-review-12640352)"** **Rating:** 4.0/5.0 stars *— Anthony Y.* [Read full review](https://www.g2.com/survey_responses/6sense-revenue-marketing-review-12640352) --- **"[A Great tool for finding your leads if you got some money](https://www.g2.com/survey_responses/6sense-revenue-marketing-review-12602909)"** **Rating:** 4.0/5.0 stars *— Pankaj T.* [Read full review](https://www.g2.com/survey_responses/6sense-revenue-marketing-review-12602909) --- ### 21. [Breakout](https://www.g2.com/products/breakout-2025-03-16/reviews) Breakout is your inbound AI SDR — built to identify high-intent website visitors, engage them in real-time, qualify them, and book meetings directly into your sales team’s calendar. 1\ Breakout greets every visitor like it already knows them: Breakout instantly recognizes who’s on your site—based on UTM, company, or behavior—and kicks off a smart, friendly conversation using AI that actually sounds human. 2\ Breakout handles every question instantly and keeps the lead warm - The AI SDR chats with your buyers 24/7, answers their questions, and gently nudges them toward conversion—so no one slips through the cracks. 3\ Breakout gives live, personalized demos—on the spot - Whether it’s a quick voice walkthrough or a custom slide deck, Breakout shows buyers exactly what they need, right when they need it. 4\ Breakout books the right meeting, even after hours - It finds the right rep, checks calendars, and schedules the meeting—so your team wakes up to new pipeline every day. **Average Rating:** 5.0/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Breakout?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Gathering:** 10.0/10 (Category avg: 8.4/10) - **Targeting:** 10.0/10 (Category avg: 8.6/10) - **Analytics:** 9.9/10 (Category avg: 8.4/10) **Who Is the Company Behind Breakout?** - **Seller:** [Breakout](https://www.g2.com/sellers/breakout-967944ef-8f44-413c-ae5a-201f848a8d30) - **Year Founded:** 2024 - **HQ Location:** San Francisco Bay Area, US - **LinkedIn® Page:** https://www.linkedin.com/company/breakoutai/ (39 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 60% Small-Business, 37% Mid-Market #### What Are Breakout's Pros and Cons? **Pros:** - Time-saving (19 reviews) - Ease of Use (18 reviews) - Features (17 reviews) - Integrations (17 reviews) - Easy Setup (16 reviews) **Cons:** - Feature Complexity (2 reviews) - Limited Analytics (2 reviews) - Missing Features (2 reviews) - AI Limitations (1 reviews) - Buggy Software (1 reviews) ### What Do G2 Reviewers Say About Breakout? *AI-generated summary from verified user reviews* **Pros:** - Users value the **time-saving capabilities** of Breakout, enabling quick scheduling and streamlined workflows with minimal effort. - Users appreciate the **ease of use** of Breakout, enabling quick setup and intuitive navigation for seamless adoption. - Users love Breakout's **friendly interactions and seamless integrations** , enhancing engagement and conversion effortlessly. - Users value the **seamless HubSpot and Slack integrations** of Breakout, enhancing real-time engagement and automation. - Users rave about the **easy setup** of Breakout, enabling quick integration and seamless operation with existing tools. **Cons:** - Users find Breakout's **feature complexity** challenging, noting the need for clearer guidance and deeper analytics insights. - Users find the **limited analytics** of Breakout lacking, wishing for deeper insights into user interactions and performance. - Users note **missing features** in Breakout, such as limited templates and insights, hindering initial setup and analytics. - Users note the **AI's limitations** in handling complex conversations, requiring early human intervention for best results. - Users experience **buggy software** with Breakout, occasionally facing issues that hinder its effectiveness in complex conversations. #### What Are Recent G2 Reviews of Breakout? **"[💬A gamechanger for our conversion rates](https://www.g2.com/survey_responses/breakout-review-11214770)"** **Rating:** 5.0/5.0 stars *— Sanjay G.* [Read full review](https://www.g2.com/survey_responses/breakout-review-11214770) --- **"[A gamechanger for our conversion rates](https://www.g2.com/survey_responses/breakout-review-11503544)"** **Rating:** 5.0/5.0 stars *— Shubhanshu S.* [Read full review](https://www.g2.com/survey_responses/breakout-review-11503544) --- ### 22. [LiveChat](https://www.g2.com/products/livechat/reviews) LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 786 **How Do G2 Users Rate LiveChat?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind LiveChat?** - **Seller:** [Text](https://www.g2.com/sellers/text) - **Company Website:** https://www.text.com/ - **Year Founded:** 2002 - **HQ Location:** Boston, MA, USA - **Twitter:** @text_hq (150 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/text/ (381 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Small-Business, 37% Mid-Market #### What Are LiveChat's Pros and Cons? **Pros:** - Ease of Use (24 reviews) - Features (20 reviews) - Live Chat (19 reviews) - Helpful (16 reviews) - Easy Setup (14 reviews) **Cons:** - Not Intuitive (7 reviews) - Chatbot Issues (6 reviews) - Chat Management (5 reviews) - Expensive (5 reviews) - Improvements Needed (5 reviews) ### What Do G2 Reviewers Say About LiveChat? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of LiveChat, allowing for fast and effective communication with customers. - Users appreciate the **intuitive analytics and real-time responses** of LiveChat, enhancing lead tracking and user engagement. - Users love how **LiveChat transforms customer support** into a revenue driver through real-time, efficient communication. - Users appreciate LiveChat for its **helpful features** , streamlining support tasks and enhancing user engagement effectively. - Users love the **easy setup** of LiveChat, which enhances communication and efficiency for both customers and agents. **Cons:** - Users find the **interface not intuitive** , struggling to locate features and manage notifications during busy periods. - Users experience challenges with **notification issues** and difficulty accessing support, impacting their communication efficiency. - Users encounter **notification sound issues** that cause missed chats, complicating their communication experience. - Users find the **cost prohibitive** for nonprofits, with a yearly fee exceeding $25,000 making it challenging to afford. - Users highlight the need for **better AI integration** and improved templates to enhance efficiency in LiveChat. #### What Are Recent G2 Reviews of LiveChat? **"[I never thought reading customer conversations would be this useful](https://www.g2.com/survey_responses/livechat-review-13039388)"** **Rating:** 4.5/5.0 stars *— Yauhen D.* [Read full review](https://www.g2.com/survey_responses/livechat-review-13039388) --- **"[Message Sneak Peek Helps You Respond Faster and Stay Proactive](https://www.g2.com/survey_responses/livechat-review-12764598)"** **Rating:** 4.0/5.0 stars *— Sabina K.* [Read full review](https://www.g2.com/survey_responses/livechat-review-12764598) --- #### What Are G2 Users Discussing About LiveChat? - [What is LiveChat used for?](https://www.g2.com/discussions/what-is-livechat-used-for) ### 23. [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment. **Average Rating:** 4.5/5.0 **Total Reviews:** 620 **How Do G2 Users Rate Jotform AI Agents?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.2/10 (Category avg: 8.4/10) - **Targeting:** 8.1/10 (Category avg: 8.6/10) - **Analytics:** 7.9/10 (Category avg: 8.4/10) **Who Is the Company Behind Jotform AI Agents?** - **Seller:** [Jotform](https://www.g2.com/sellers/jotform) - **Company Website:** https://www.jotform.com/ - **Year Founded:** 2006 - **HQ Location:** San Francisco, California - **Twitter:** @Jotform (39,289 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3541463/ (901 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 72% Small-Business, 12% Mid-Market #### What Are Jotform AI Agents's Pros and Cons? **Pros:** - Ease of Use (267 reviews) - Easy Setup (173 reviews) - Artificial Intelligence (164 reviews) - Helpful (157 reviews) - Setup Ease (152 reviews) **Cons:** - AI Limitations (121 reviews) - Limited AI Capabilities (74 reviews) - Limited Features (66 reviews) - Inadequate AI Features (65 reviews) - Poor Understanding (60 reviews) ### What Do G2 Reviewers Say About Jotform AI Agents? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Jotform AI Agents, significantly enhancing productivity through intuitive survey creation. - Users praise the **easy setup** of Jotform AI Agents, facilitating smooth transitions and efficient integration into daily tasks. - Users praise the **time-saving features** of Jotform AI Agents, streamlining survey creation and enhancing overall productivity. - Users value how Jotform AI Agents are **highly effective and efficient** for automating workflows and saving time. - Users commend the **easy setup** of Jotform AI Agents, facilitating smooth integration into daily business activities. **Cons:** - Users find the **hallucinations and misunderstanding of queries** by Jotform AI Agents frustrating and misleading. - Users find Jotform AI Agents have **limited AI capabilities** , struggling with dynamic workflows and accurate understanding of user needs. - Users find the **limited features** of Jotform AI Agents restrictive, impacting flexibility and functionality during usage. - Users find the **inadequate AI features** of Jotform AI Agents frustrating, especially regarding understanding user requests effectively. - Users express frustration over the **poor understanding** of Jotform AI Agents, leading to generic responses and project setbacks. #### What Are Recent G2 Reviews of Jotform AI Agents? **"[Extremely updated AI that is effective and efficient also very useful](https://www.g2.com/survey_responses/jotform-ai-agents-review-13039946)"** **Rating:** 5.0/5.0 stars *— Corelle J.* [Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13039946) --- **"[Practical and Fast—Set Up a Working Jotform AI Agent in a Day](https://www.g2.com/survey_responses/jotform-ai-agents-review-12998528)"** **Rating:** 5.0/5.0 stars *— Christian M.* [Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-12998528) --- ### 24. [SingleInterface](https://www.g2.com/products/singleinterface/reviews) SingleInterface is Asia’s largest AI-first retail tech platform, built for a world where discovery is no longer clicks, but answers. What’s fundamentally changed is how customers discover and choose brands. Decisions are increasingly driven by Search, Maps, social platforms, voice assistants, and AI systems — often before a customer ever visits a website or a store. SingleInterface is built exactly for this reality. At its core are eight specialized AI agents, each responsible for a critical part of local growth — all coordinated through what we call AI Mode. AI Mode is our intelligent control layer. It understands goals, detects issues, prioritizes actions, and orchestrates how the AI agents work together — whether you’re managing one location or thousands. Through this system: - Presence AI ensures every location is accurate, trusted, and visible across Search, Maps, social platforms, and AI answers. - Reviews AI turns customer feedback into a reputation and conversion advantage. - Competitor AI reveals local market gaps and competitive opportunities. - Pages AI creates location-aware digital storefronts optimized for discovery. - Interactions AI understands calls and conversations, capturing real customer intent. - Audience AI enriches leads and identifies high-value customers at a local level. - Tasks AI converts insights into prioritized, automated actions. - Insights AI brings everything together into a clear, executive-ready intelligence view. Instead of managing multiple tools and workflows, brands use one intelligent interface where AI Mode continuously guides what to fix, what to automate, and where to grow — location by location. This is especially powerful for brands operating across cities, countries, and languages. Teams get clarity without micromanagement, and leadership gets consistency without slowing growth. In short, SingleInterface helps brands win locally at scale in an AI-driven world. **Average Rating:** 4.7/5.0 **Total Reviews:** 99 **How Do G2 Users Rate SingleInterface?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.4/10 (Category avg: 8.4/10) - **Targeting:** 9.8/10 (Category avg: 8.6/10) - **Analytics:** 9.8/10 (Category avg: 8.4/10) **Who Is the Company Behind SingleInterface?** - **Seller:** [SingleInterface](https://www.g2.com/sellers/singleinterface) - **Company Website:** https://www.singleinterface.com/ - **Year Founded:** 2014 - **HQ Location:** Gurgaon, IN - **LinkedIn® Page:** https://www.linkedin.com/company/singleinterface/ (322 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager - **Top Industries:** Financial Services, Retail - **Company Size:** 62% Enterprise, 30% Mid-Market #### What Are SingleInterface's Pros and Cons? **Pros:** - Customer Support (49 reviews) - Helpful (39 reviews) - Ease of Use (38 reviews) - Efficiency (31 reviews) - User Interface (24 reviews) **Cons:** - Delays (11 reviews) - Slow Performance (11 reviews) - Slow Loading (9 reviews) - Time Issues (9 reviews) - Improvement Needed (8 reviews) ### What Do G2 Reviewers Say About SingleInterface? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** from the team, ensuring reliable and effective collaboration throughout their experience. - Users find the **excellent customer support** from SingleInterface incredibly helpful, enhancing the overall experience significantly. - Users find the **ease of use** of SingleInterface to be a game-changer for managing multiple platforms smoothly. - Users value the **efficiency** of SingleInterface in managing multiple locations seamlessly from a user-friendly dashboard. - Users appreciate the **excellent user interface** of SingleInterface, highlighting its smoothness and user-friendliness. **Cons:** - Users experience **delays in turnaround times** for critical tickets, impacting overall service efficiency and satisfaction. - Users experience occasional **slow performance** during peak traffic, affecting response times but find it generally acceptable. - Users find the **slow loading** of SingleInterface affects their experience, especially during peak traffic and updates. - Users express concerns about **long turnaround times** for critical tickets, impacting overall service efficiency. - Users find the **onboarding process challenging** , with a steep learning curve and suggestions for dashboard improvements. #### What Are Recent G2 Reviews of SingleInterface? **"[Excellent Experience with Single Interface, Seamless Platform and Great Support](https://www.g2.com/survey_responses/singleinterface-review-11253508)"** **Rating:** 5.0/5.0 stars *— boney c.* [Read full review](https://www.g2.com/survey_responses/singleinterface-review-11253508) --- **"[Effortless Multi-Location Management with Stellar Support, Slight Learning Curve](https://www.g2.com/survey_responses/singleinterface-review-11850888)"** **Rating:** 5.0/5.0 stars *— Shwet K.* [Read full review](https://www.g2.com/survey_responses/singleinterface-review-11850888) --- ### 25. [charles](https://www.g2.com/products/charles/reviews) charles is a WhatsApp marketing platform made in Berlin. Its easy-to-use software enables businesses to drive revenue, retention and innovative customer experiences by complementing existing marketing channels with the reach and richness of WhatsApp. It does so by enabling CRM teams to set-up recurring flows and automations based on consumer specific events in a personalized manner. It supports businesses to stay GDPR-compliant and consistently iterate in this new channel while also integrating with select CDP/CRM, service and shop systems such as Shopify, Klaviyo, Emarsys and Zendesk to leverage data for their omnichannel strategy. charles' key products are 📣 Campaigns and 🚀Journeys. With Journeys, you set up and send engaging automated WhatsApp flows – like opt-in flows, WhatsApp product finders and Black Friday campaigns. With Campaigns, you can send outbound marketing messages to your consumers, and track responses. **Average Rating:** 4.8/5.0 **Total Reviews:** 29 **How Do G2 Users Rate charles?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.3/10 (Category avg: 8.4/10) - **Targeting:** 8.7/10 (Category avg: 8.6/10) - **Analytics:** 8.0/10 (Category avg: 8.4/10) **Who Is the Company Behind charles?** - **Seller:** [Charles](https://www.g2.com/sellers/charles) - **Year Founded:** 2019 - **HQ Location:** Berlin, DE - **Twitter:** @charles_chatout (16 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/charles (78 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Cosmetics, Apparel & Fashion - **Company Size:** 88% Small-Business, 6% Mid-Market #### What Are charles's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Automation (3 reviews) - Customer Engagement (3 reviews) - Customer Support (3 reviews) - Business Growth (2 reviews) **Cons:** - Buggy Features (1 reviews) - Bugs (1 reviews) - Expensive (1 reviews) - Segmentation Issues (1 reviews) - Software Bugs (1 reviews) ### What Do G2 Reviewers Say About charles? *AI-generated summary from verified user reviews* **Pros:** - Users find Charles to be **very user-friendly** , making customer interaction and automation processes incredibly efficient and seamless. - Users value the **automation features** of Charles, enhancing communication and boosting productivity effectively. - Users commend Charles for its **effective customer engagement** , streamlining communication and enhancing subscriber interactions. - Users commend the **excellent customer support** from the Charles team, ensuring smooth implementation and swift assistance. - Users value Charles for its **effective communication and customer engagement** , driving business growth and success. **Cons:** - Users report **buggy features** in Charles, experiencing minor glitches that are usually resolved quickly. - Users experience **occasional minor glitches** in Charles, but they are usually resolved quickly, minimizing frustration. - Users find the service **expensive** , but believe it can be worth the investment with a strategic approach. - Users feel that **segmentation issues** hinder the effectiveness of Charles, impacting their overall experience. - Users experience **occasional minor glitches** with Charles, though they are resolved quickly, minimizing disruptions. #### What Are Recent G2 Reviews of charles? **"[Effortless Automation & Campaign Precision](https://www.g2.com/survey_responses/charles-review-12269047)"** **Rating:** 5.0/5.0 stars *— Corina M.* [Read full review](https://www.g2.com/survey_responses/charles-review-12269047) --- **"[Efficient, automation and campaign updates great, customer service easy to reach and quick](https://www.g2.com/survey_responses/charles-review-10765109)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/charles-review-10765109) --- #### What Are G2 Users Discussing About charles? - [Is Charles free to use?](https://www.g2.com/discussions/is-charles-free-to-use) - [What is Charles on Mac?](https://www.g2.com/discussions/what-is-charles-on-mac) - 1 comment - [What is Charles software used for?](https://www.g2.com/discussions/what-is-charles-software-used-for) ## What Is Conversational Marketing Software? [Marketing Software](https://www.g2.com/categories/marketing) ## What Software Categories Are Similar to Conversational Marketing Software? - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Chatbots Software](https://www.g2.com/categories/chatbots) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) --- ## How Do You Choose the Right Conversational Marketing Software? ### What You Should Know About Conversational Marketing Software ### What is Conversational Marketing Software? Businesses today are focusing immensely on providing a better and authentic customer experience through conversational marketing tools. They aim to add a personal touch to their customer conversations to build trust and loyalty. Conversational marketing is a method of engaging with website visitors through personalized and real-time conversations with the help of targeted messaging, live chat, and intelligent chatbots. Real-time conversation enabled tools are also helping businesses glean accurate customer-related insights and focused targeting. A conversational marketing tool is a powerful part of the tech stack of many B2B companies because it enables teams to engage with their most qualified prospects in real time, accelerate sales cycles, and close more deals. These tools are improving the marketing and sales fusion through an easy transition of qualified leads from marketing to sales, thus driving future growth for businesses. Key Benefits of Conversational Marketing Software - Creates a human buying experience with personalized and real-time conversations - Engages, qualifies, and generates more leads at a quicker rate, shortening the sales cycle - Helps gain valuable insights about customers and buyers - Increases customer engagement and builds strong and valuable relationships ### Why Use Conversational Marketing Software? Conversational marketing software helps businesses build relationships and create authentic experiences with customers and buyers with the power of real time conversations. **Competitive edge —** For businesses to stay one step ahead of their competition, conversational marketing is an invaluable tool. From quicker and effective sales closures to discovering sharper customer insights, these tools are helping businesses grow tremendously. Chatbots keep track of all the on-site visitors and engage with them through real-time personalized responses while notifying sales representatives of the most qualified leads and scheduling meetings for them. This ultimately shortens the sales cycle and produces more sales. **Personalized and real-time interactive experience —** It may take weeks and sometimes months to build a relationship with a customer in a traditional marketing approach. Personalized and real-time conversations instantly build a bond with a website visitor and adds a personal touch to their buying experience. It induces a sense of trust and loyalty within customers and buyers. **Shorter sales cycles —** Average sales cycles are very cumbersome and filled with many touchpoints, followed by the corresponding content that is supposed to push the prospect to the next milestone. Instead of making buyers go through impersonal communication methods like filling out time-consuming forms, an instant messaging technology can make the whole process shorter and simpler. Conversational marketing tools like chatbots enable the sales team to get in touch with highly qualified leads quickly. They also help schedule on-spot sales meetings, notifying the sales representatives of a lead ready to talk. **Ample amount of data —** Intelligent chatbots are highly personalized and allow marketers to ask more in-depth questions about their visitors. Chatbot-focused marketing produces a plethora of information about website visitors, which helps in understanding the needs and behavior of the consumer, allowing marketers to approach them with more personalized communication. Chatbots integrate seamlessly with other applications, like [email marketing software](https://www.g2.com/categories/email-marketing), [CRM software](https://www.g2.com/categories/crm), [social media marketing software](https://www.g2.com/categories/social-media-marketing), etc., to build a comprehensive data reservoir. **Marketing and sales fusion —** Conversational marketing tools help in leveraging unified marketing and sales efforts. Aligning marketing and sales has always been challenging. With Chatbots, the fusion of marketing and sales efforts is smoother and easier as it allows effortless transition of qualified leads from marketing to sales. Once a visitor establishes they are ready to speak to the sales team, the bot automatically notifies a salesperson. Chatbots also allow salespeople to access all the conversations to ensure their messaging is consistent with previous engagements. Advanced customer insights also play a major role in guiding prospects down the funnel which enables sales representatives to better understand possible opportunities and outcomes. ### Who Uses Conversational Marketing Software? Conversational marketing tools are mainly used by customer service teams, sales teams, and marketing teams. **Customer service teams —** Customer service teams use conversational marketing tools to communicate with website visitors that use the feature to ask questions or voice concerns. These tools allow customer service teams to be active throughout the day. Chatbots enabled with artificial intelligence (AI) help customer service teams by resolving simple questions quickly, giving them more time to tackle more complex queries. **Sales teams —** Sales teams utilize conversational marketing tools to generate leads and move prospects faster up the sales funnel. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. **Marketing teams —** Marketing teams use conversational marketing tools to understand what is happening on their website and create personalized experience for their most qualified prospects through lead data, instant communication, and chatbots. Consumer brands leverage this technology to identify interested buyers on social networks or product websites, answer concerns or questions, determine the best possible sales items, and transfer customers to payment gateways or sales representatives to close transactions. Using built-in chatbot and AI technology, sales departments are able to construct intelligent response flows that guide visitors through helpful conversations at various touchpoints based on user activity and other details. Businesses then follow up at a later time with interested customers who do not purchase on the spot, picking up the conversation from where it left off. ### Kinds of Conversational Marketing Software **Website pop-ups —** Pop-ups are small windows that pop up on web pages or websites. Marketers use pop-ups on their website to gain visitor attention and increase engagement. **Social messaging apps —** Social messaging apps are another effective way to engage customers. Social messaging apps allow businesses to interact with their existing and potential customers, giving them a very personalized experience. **SMS —** Businesses also leverage the conversations enacted through text messages or via SMS to engage customers. ### Conversational Marketing Software Features Products in the conversational marketing category typically share features of or integrate with live chat and chatbot software to produce real-time, meaningful dialogues with customers at different points in the buying journey. **Personalized messaging —** Customers and buyers are seeking a highly personalized buying experience. This type of software allows for the customization and hyper-personalization of messaging as it pertains to a target audience. **Live chat —** Real-time conversations with buyers and customers enable improved customer trust and loyalty as they keep them engaged and add a personal touch to their interactions through hyper-personalized experience. It also helps in discovering customer pain points and resolving issues faster. Employing a live chat tool improves and enhances the overall website experience. **24/7 availability —** Chatbots never sleep, as such, they are available throughout the day to engage with new leads instantly. They help marketers never miss out on a lead and build a strong bottom line for the funnel. **Reporting and analytics —** These tools include reporting based around specific and overall conversation results. They provide powerful insights into audience segments, consumer needs profiles, and sales performance to make faster decisions. **Integrations —** These types of tools integrate with CRM software to power dashboards, workflows, and notification triggers, as well as marketing automation software to enable marketing campaign execution to targeted accounts. **Sequencing —** This type of software helps with lead engagement even when buyers leave a website. With robust email tools and drip campaigns, they queue up a series of emails that give leads all the information they need to turn into customers. Every interaction with the content automatically triggers the perfect follow-up or next step. **Lead generation —** Live chat is approachable for customers, so it is an easy way to begin a sales conversation. The informal nature of live chat makes a sales conversation more comfortable for the customer, presenting a great opportunity to initiate a sale. **Cross-channel communication —** Conversations are enacted over social media, SMS, voice assistants, and pop-ups on websites. It allows marketers to reach out to their buyers or customers on the most relevant and preferred channels. **Artifical intelligence (AI) —** Conversational AI prioritizes leads through lead scoring, market insights, and account-level insights with the help of AI technology. It engages leads in real time and provides them with a personalized customer experience through customized offers and communication. [**Customer profiling**](https://www.g2.com/categories/conversational-marketing/f/profiles) **—** This feature allows creation and modification of customer profiles based on conversations. Customers are broken down into groups in terms of similar interests and goals. Marketers use customer profiling to identify common preferences and demographics of customers which ultimately helps them carve a better decision design. Other features of conversational marketing software include [Lead Gathering](https://www.g2.com/categories/conversational-marketing/f/lead-gathering) and [Sales Conversions](https://www.g2.com/categories/conversational-marketing/f/sales-conversion). ### Trends Related to Conversational Marketing Software Customers and buyers no longer need to wait for a response after filling out a form. Today, priorities for companies have moved towards providing highly optimized customer experience through the application of AI and natural language processing (NLP) enabled conversation marketing tools. Companies are focusing more on understanding their customer pain points and providing them with an unparalleled and personalized experience. Chatbot technology, which has been around for quite some time, allows marketers to be continuously available without having to spend tons of money on operational costs. They are capable of answering a vast majority of standard user inquiries while routing the unanswered questions to human agents who possess a more in-depth knowledge of the problem. At the same time, chatbots are getting smarter over time because they learn from previous interactions and use that knowledge to answer future inquiries. Chatbots are very effective in producing the ROI from marketing efforts. Chatbots help turn anonymous traffic into a lead by initiating their interest in products and nurturing the customer and brand relationship. **Messaging platforms —** Consumers prefer to communicate with brands via messaging, allowing conversational advertising to dominate messaging apps. For example, Facebook, Messenger, and WhatsApp have proven excellent in driving conversations that lead to sales; these platforms have proved to be the most natural way for marketers to reach out to their audiences. **Hyper-personalization —** Highly optimized customer experience has, and continues to be, a focus area for marketers. Personalization is becoming crucial for engaging with consumers in a more human way. It also improves customer engagement and gives a professional interactive experience. Buyers tend to lose interest or drop out from a website within seconds because of non-personalized content or advertisements. **Voice-driven interfaces —** Voice-enabled chatbots are enabling users to speak directly to the chatbots instead of tying their inquiries. **Application of AI and NLP —** AI and NLP based chatbots are gaining popularity. They help with analyzing the customer’s behavior and search patterns and allow chatbots to act and respond faster than humans. An intelligent chatbot is one of the examples of AI in practice. Chatbots are programmed to be smart and intelligent with the help of AI and NLP technologies. High context-based chatbots are being developed that have to ability to remember details of past conversations and act accordingly. Voice recognition chatbot technology is becoming a powerful trend. ### Software and Services Related to Conversational Marketing Software [**Conversational customer engagement software**](https://www.g2.com/categories/conversational-customer-engagement) **—** Conversational customer engagement software is an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing customers to interact with and be identified by the software using any channel at any time. [**Live chat software**](https://www.g2.com/categories/live-chat) **—** Live chat software allows companies to communicate with their website visitors in real time via chat windows. Customer service representatives utilize live chat software to provide support to users who have questions regarding products or website navigation. Support agents prompt user interaction with pop-up chat boxes or wait for visitors to proactively reach out with questions or concerns. Some features include reporting and analytics, interactive chat notifications, and conversation archiving. [**Chatbots software**](https://www.g2.com/categories/chatbots) **—** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external customer-facing requests and internal employee-facing requests. Chatbots allow users to interact with an application in a conversational manner, whether textually or audibly, to perform certain functions. [**AI sales assistant software**](https://www.g2.com/categories/ai-sales-assistant) **—** AI sales assistants, also referred to as AI virtual sales assistants, are tools that assist sales representatives by automating tasks and processes via embedded AI. These tasks include lead qualification and follow-up, pipeline management, forecasting, meeting scheduling, and data entry. AI sales assistants are most commonly leveraged by sales and marketing teams to automate routine tasks and free up time to handle more complex and involved responsibilities. --- ## What Are the Most Common Questions About Conversational Marketing Software? *AI-generated · Last updated: April 27, 2026* ### Best platforms for personalizing conversational experiences Based on G2 reviews, these products are most often associated with personalized, real-time visitor engagement in this category. - [Qualified](https://www.g2.com/products/qualified/reviews) — real-time routing and tailored website engagement. - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — segmentation, workflows, and personalized follow-up. - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — personalized journeys with behavioral targeting. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — behavior-based messaging and lifecycle automation. ### Top tools for tracking conversational marketing ROI Based on G2 reviews, these products are commonly tied to reporting, attribution visibility, and conversion tracking needs. - [Qualified](https://www.g2.com/products/qualified/reviews) — meeting conversion and website intent visibility. - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — dashboards, campaign analytics, and attribution. - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) — account intent and campaign performance insights. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — review trends and response performance tracking. ### Top tools for engaging website visitors in real time Based on G2 reviews, these products are frequently mentioned for fast response, live engagement, and visitor conversion. - [Qualified](https://www.g2.com/products/qualified/reviews) — AI SDR engagement and instant meeting booking. - [Tidio](https://www.g2.com/products/tidio/reviews) — live chat, AI replies, and workflows. - [Smartsupp](https://www.g2.com/products/smartsupp/reviews) — real-time chat and visitor monitoring. - [LiveChat](https://www.g2.com/products/livechat/reviews) — website chat and pre-chat qualification. ### What are the most important features in conversational marketing platforms According to verified users, the most valued features center on real-time engagement and efficient handoff. Reviews most often mention live chat, AI-powered chat or SDR assistance, meeting scheduling, lead qualification, routing rules, and follow-up automation. Buyers also highlight visitor tracking, dashboards, conversation history, and reporting that help teams understand intent and improve response speed. Integrations with CRM and marketing systems show up repeatedly because they reduce manual work and keep sales and marketing aligned. Across recent reviews, the strongest products help teams answer questions quickly, personalize interactions, and move visitors into booked meetings or the next best action without adding operational friction. ### How do teams use conversational marketing for lead qualification According to verified users, teams use conversational marketing to qualify visitors while interest is still high. Recent reviews describe workflows where chatbots or AI agents ask key questions, route visitors by territory or account rules, surface helpful content, and offer meeting booking when intent is clear. This helps reduce back-and-forth, speeds response time, and lets reps focus on higher-priority conversations instead of manually sorting every inquiry. Review themes also show teams using conversational marketing to capture leads after hours, automate follow-up, and direct non-sales questions to the right destination. In practice, buyers describe it as a faster way to turn website traffic into more informed, better-routed sales conversations.