Playable Reviews & Product Details

I really appreciate how responsive and solution-oriented the Playable team is. They’re always quick to help and happy to adjust the platform to fit our specific needs — even developing custom integrations when necessary. It feels like they genuinely care about making things work for us. On top of that, the platform itself is very user-friendly and easy to work with, and their website is packed with clear guidelines that make everything run smoothly. Review collected by and hosted on G2.com.

I can’t really think of anything to dislike. Everything has worked great so far, and if any issues come up, the team fixes them right away. And I can always contact my main contact for help or guidance. Review collected by and hosted on G2.com.

The platform UX, easy to use and the chat support is amazing. So you are never in a dead end theres always help available. The platform is very intuitive, and it can do A LOT. And the support from your customer success manager is also great. They help a lot with inspiration on how to build your campaigns best, focusing on the full funnel. Review collected by and hosted on G2.com.

Not much. I appreciate the platform a lot. The display of your campaigns on the frontpage. It only shows 5 at the bottom of the page. I want this to be my first view. So a full list of all my campaigns. If i click show all, i want it to show more than 10 by default. Review collected by and hosted on G2.com.

Playable gives us the ability to develop some of our campaigns into engaging games on our website. We can use these games to build engagement on our website, customers can enter fun competitions to win prizes and boost the brand image. It is also really easy to use, it has a page builder that helps us to develop the games and style these depending on our mission, or suppliers mission. It integrates really well with HubSpot to capture data and opt-in.

The game library is great, there is lots of games to choose from that you can style with your own or supplier branding to make some really great looking games. Review collected by and hosted on G2.com.

It can be a little confusing and difficult to use sometimes, but there is lots of content and support available for when I wasn't sure.

Although the game library is really big, more game ideas would be cool, as we are building games with Playable all the time. Review collected by and hosted on G2.com.

I have been using Playable for almost two years as part of our loyalty strategy to drive app engagement. The initial onboarding experience was seamless, thanks to Sam, and with time we expanded from having one team member to three capable of independently building games on the platform. Playable stands out due to its exceptional customer service and robust platform, which influenced our decision to choose them among various gamification platforms. Setup was straightforward, requiring only a scoping session with our tech team to ensure smooth integration, and the game-building process itself is quite self-explanatory. The support network at Playable is incredibly helpful. They are always available for any inquiries and guide us whenever needed. The gamification capabilities of Playable are pivotal for driving user engagement and allowing demonstrations of commercial value to our partner brands, leading to a win-win scenario for all stakeholders involved. Our integration with a mobile app, CRM system, and data warehouse allows us to report, analyze, and understand user interactions seamlessly, which has significantly benefited our workflow. I appreciate the consistency in building new games on the platform, making Playable a perfect fit for our needs. Moreover, it feels like a genuine partnership rather than just transactional, making them an excellent partner. I am highly likely to recommend Playable to others, giving them a perfect score of ten. Review collected by and hosted on G2.com.

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The interface is intuitive and gives a lot of possibilities for branding yourself exactly as you need with all the functions. I also really like the chat function and that you easily get help from real people. Review collected by and hosted on G2.com.

As a B2B company I have found it hard to use the CVR lookup ability in the sign up form, since it i slow and does not always allow a user to find the business they are looking for. If this one could be improved, it would really up the B2B game of using Playable! Review collected by and hosted on G2.com.

Playable is a very clever platform that helps companies get started with gamification. It provides a wide selection of games suited to various needs, and many of these can be tailored to match a brand’s identity. This makes it an excellent choice for businesses looking to gather customer data, grow their email lists, or automate prize distribution for larger-scale games. For those interested in analytics, the statistics dashboard offers a clear overview of game performance, which is always appreciated by marketers. Once you become familiar with the platform, it’s straightforward to use, and if any issues arise, the help center is comprehensive and customer support responds quickly. Review collected by and hosted on G2.com.

The interface can sometimes be confusing, particularly when it comes to figuring out where to make edits. Certain settings are adjusted at the top level and apply account-wide, while others are found within the game settings or the visual game editor. Even after spending some time with the platform, I still occasionally have to pause and ask myself, "Wait, where do I edit this?" I can easily see how a new user might find the experience overwhelming, especially if they're worried about accidentally breaking something. Taking the look and feel of the games up to a brand standard can therefore sometimes be a little tricky.

Some of the games are also a little limiting and there's often a certain same-ness to the games between users, so I find it obvious when other companies are using the platform. This is not necessarily a bad thing, but I could imagine customers/users could grow a little tired to "all of the Playable games."

It would be great, for smaller companies, to be able to buy into one game, rather than having to subscribe to the platform. Review collected by and hosted on G2.com.

I love the variety of games Playable offers. There’s something for every type of campaign. The ability to save campaign templates is a huge time saver and makes it easy to keep brand identities consistent for future campaigns. Playable's custom Autofill Formular feature has also made things much quicker and easier for participants, which really improves the overall experience. Last but not least their support chat is fantastic at helping me solve any issues I run into. Review collected by and hosted on G2.com.

Editing quiz questions and feedback can be a bit time-consuming, since you have to take the quiz yourself to check each change. The image dimension limits can also feel a bit restrictive at times. Would feel more intuitive if you could edit the game flow in the front-end instead of back-end. Review collected by and hosted on G2.com.

I love how intuitive the platform is and that it is easy to make workarounds for the games.

I enjoyed the onboarding process a lot and the helpful support as well as customer success manager.

The network possibilities at campaign-labs. Review collected by and hosted on G2.com.

There is nothing I really dislike about Playable - but inputs could be;

Sometimes, it would be nice if the support knew or showed more CSS-hacks for when we think out of the box.

The statistics could be even more intuitive - sometimes I find it hard to figure out the conversion rate as it's based on sessions. It would be cool if you could chose that it should be based on unique sessions.

And then it would be nice with an easier way of uploading prizes, pictures (field-pictures), etc. at the christmas calendar (one excel-sheet for it all) :-D. Review collected by and hosted on G2.com.

The campaigns are easy to adapt, which helps achieve both cost and time efficiencies. Review collected by and hosted on G2.com.

It would be great to have a wider variety of games and increased flexibility in the campaign settings. For example, in the tapping game, it would be helpful if there were options for more than one tap image in a sequence. Similarly, for the place-the-item campaign, allowing more than two categories would make it more versatile. Review collected by and hosted on G2.com.

What I appreciate most about Playable is the availability of ready-to-use campaigns that fit our needs and are simple to implement. Additionally, the customer support is always accessible and extremely helpful whenever I need assistance. Review collected by and hosted on G2.com.

Having a manual available for new entries would be very helpful. Review collected by and hosted on G2.com.