Sendlane Reviews & Product Details

I really like how Sendlane unifies email and SMS automation into one intuitive platform that drives measurable revenue for our e-commerce business. Unlike other tools, it makes it easy to build cohesive, multi-step flows that trigger both emails and text messages based on real customer behavior. The straightforward segmentation and audience targeting mean we don't need a dedicated developer to create personalized campaigns. The built-in analytics are also a big plus because they help us track revenue from each flow and campaign, making it easier to justify marketing spends. The initial setup was straightforward and faster than expected, especially compared to other platforms. Review collected by and hosted on G2.com.

The automation builder is intuitive for basic flows, but can get clunky with complex, multi-branch workflows. We’ve run into occasional delays or misfires in highly customized sequences, and troubleshooting them isn’t always straightforward. Some of the conditional logic feels less flexible than what we've used in other tools. Also, there's no version history for automation edits. When we tweak a complex flow, there’s no way to revert to a previous version if something breaks, which means we had to rebuild entire flows from scratch. Review collected by and hosted on G2.com.

I like Sendlane's automation and personalization features for email and SMS marketing. They excel in automated campaigns like welcome emails, abandoned cart reminders, and follow-ups based on customer behavior, which improves engagement and conversions. Sendlane reduces manual marketing work and improves customer targeting. The initial setup is generally easy and user-friendly. Review collected by and hosted on G2.com.

Some automation workflows can feel complex to set up for beginners, and the interface could be more intuitive. Also, advanced reporting and analytics could be improved for deeper performance insights. Review collected by and hosted on G2.com.

I appreciate using Sendlane because it significantly helps in growing my business by simplifying email and SMS marketing through an easy-to-use drag-and-drop builder. The customer support is exceptional, always providing prompt assistance whenever I have questions. I also admire the seamless integration between email and SMS marketing, which effectively streamlines my marketing efforts. The platform's reputation for strong email delivery is commendable. Lastly, the numerous templates offered are advanced and flexible, enhancing my ecommerce strategy. Review collected by and hosted on G2.com.

I find Sendlane a bit expensive, which can make it less accessible. While it aids in growing my business, I believe it would be beneficial if the pricing were more affordable. Additionally, I think there could be improvements in the reporting features to provide more immediate and comprehensive reports. Review collected by and hosted on G2.com.

The platform offers high email deliverability. I appreciate the 24/7 support, which is available even on holidays. Another advantage is the unlimited user profiles, as you are charged based on the number of emails sent rather than the number of contacts. The advanced automation and segmentation tools are quite effective, and the dashboard for campaign management is both clean and intuitive. Review collected by and hosted on G2.com.

The platform does not support international SMS, restricting messaging to US numbers only. As campaigns grow, the user interface can become cluttered, making navigation more challenging. Additionally, the reporting tools are somewhat basic and do not offer much depth. Review collected by and hosted on G2.com.

Behaviour driven automation - Sendlane analyzes the behaviour on data points and lets you use that data to trigger highly relevant emails and SMS messages. It makes the automation much easier. Review collected by and hosted on G2.com.

UX seems quite outdated and the price is quite high for startups. Review collected by and hosted on G2.com.

It’s simple to set up, and the automation + segmentation make campaigns really effective. Support is quick and helpful. Review collected by and hosted on G2.com.

Pricing is a bit high, and some advanced features take time to learn. Review collected by and hosted on G2.com.

We needed a platform that could handle both email and SMS seamlessly, and Sendlane delivered. The automation and segmentation tools let us send the right message to the right people at the right time, and we’ve seen a real impact on customer engagement and sales. Their support team is fast, helpful, and knows their stuff. If you’re looking for . Review collected by and hosted on G2.com.

Aside from the problem that pre-scheduled campaigns don't send on time and have to be sent manually, Review collected by and hosted on G2.com.

Sendlane provides a top-notch email system with excellent product and customer integration to our shopping cart. The support is like nothing I have ever experienced with a SAAS company. The email builder is easy to use and provides many options for customizing the look of your emails.

The cost for us was better than Klayvio with much better support, we actually have our own rep we can contact about specific questions and the technical support chat is very fast and helpful.

The transition from Klayvio was handled very well. They built out some of our previous automations and helped warm up the list to ensure a smooth transition.

I would highly recommend. Review collected by and hosted on G2.com.

Sometimes the email builder can be a little buggy. Review collected by and hosted on G2.com.

I switched to Sendlane 6 months ago from a competing product. What drew me to Sendlane was the straightforward approach to email communication. They had all the features I wanted and it was easy to get started.

The customer service is also top notch. They helped me warm up my list and get my automations set up.

I like that I can create automations based on e-commerce activity or any other behavior on my website (such as known subscribers visiting a particular page on my site).

The education they provide on how to build better email communication content is fantastic too.

I use their API extensively and like that I can code my own custom workflows from my custom application. Review collected by and hosted on G2.com.

They used to have a dedicated account representative for their entrprise customers (I'm on an enterprise plan), offering monthly 1:1 calls to review your account and deliverability. They took away that service shortly after I signed up. Review collected by and hosted on G2.com.

This platform has been the biggest difference maker for us! Having everything so seamlessly integrate from Shopify ensures that our strategy is the most effective. In addition, the overall implementation and level of support/service is unmatched! I have experienced ESP transitions with all of the big players in the ESP game and I have never experienced a transition this easy Review collected by and hosted on G2.com.

Some of the load times are a bit slower but that is something we can deal with given the increase in performance we are seeing from using Sendlane Review collected by and hosted on G2.com.