PhoneBurner Reviews & Product Details

The dialing system and ways to organize your team to call directly to customer pools are efficient and I am especially impressed with how the dispositions function to separate your leads after the initial first call for follow up. Each Sales Representative can easily sort and organize their sales leads based on a number of different criteria including previous history, previous call attempt, phone number area code, etc. We can customize our account to specific other criteria such as product purchased, ad codes and others that are very useful. The program allows for setting appointments for follow ups so there is less to fall through the cracks for your sales team. Review collected by and hosted on G2.com.

A note to the Improvement and Development team: The email creation technology is a bit behind in its ability to create a really great attached marketing email to send your sales leads. Review collected by and hosted on G2.com.

I shortlisted three providers, one of which was my current provider, and the other was Koncert. I used G2 and Capterra to help with my selection, and both platforms ranked Phone Burner (referred to as PB) and Koncert highly.

PB offers a month-to-month contract that allows you to try it out, and it has three service tiers. I opted for the $215 level and also purchased six telephone numbers.

So, why did I choose PB? One of the main features is the voicemail drop, which is a significant time saver. This feature enables PB to send emails directly, reducing the time spent going back and forth with my CRM. Although I found it initially intimidating to learn all these new tools, the onboarding experience has been the best I've encountered in over 20 years. Review collected by and hosted on G2.com.

There is no functionality, as with KONCERT and other power dialers to go into your CRM find one person you want to phone call and just call that person. You actually have to import them as part of a CSV file. That seems to me would be an easy add-on that would come in handy otherwise you have to use your cell phone and a lot of people don't wanna do that.The whole philosophy behind phone dialers is to get through a whole bunch of numbers with a 3 to 400% increase in productivity and they do it very well Review collected by and hosted on G2.com.

PhoneBurner is a game changer for us. We have been dealing with inconsistent call volume and (we're still in the early adoption stage of using) we've found it to be incredibly user-friendly and easy to implement into our everyday workflows. This is going to be a daily used tool for our business, and have felt supported since our first interaction with PhoneBurner. It was also really easy to integrate with our CRM (HubSpot). This is more than just a dialer as well, the features in the system are endless. Need your phone number monitored? They got that covered. Need training? Reach out to their onboarding team (we worked with Derek Chavez) and it was excellent. Review collected by and hosted on G2.com.

The only downside I have is that our calls are now TOO efficient! Review collected by and hosted on G2.com.

Best app for use in cold calling. Have tried a few others but they don't compare to Phone Burner I use it daily. Review collected by and hosted on G2.com.

Honestly, I have no complaints. The service is excellent, and I use it daily. Review collected by and hosted on G2.com.

So far, I have found the customer support to be outstanding. Review collected by and hosted on G2.com.

The only drawback for me, which is quite subjective, is that the dashboard appears somewhat outdated overall. Review collected by and hosted on G2.com.

This tool is straightforward to use and has made the process of cold calling significantly easier for me. Review collected by and hosted on G2.com.

Hard to go backwards when in a dial session Review collected by and hosted on G2.com.

It’s hard to pick just a few features because tools like Armor, the dialer(in general), and everything within Leadstream truly stand out. You can fine-tune almost every aspect of the actual CRM, and honestly, I could go on for a long time about everything I like about PhoneBuner. Review collected by and hosted on G2.com.

There was one thing missing: transcripts. But guess what PhoneBurner recently added? PHONE TRANSCRIPTION! Review collected by and hosted on G2.com.

The time that it saves and how everything I need is right there within the platform Review collected by and hosted on G2.com.

I just wish they had open hours on the weekends Review collected by and hosted on G2.com.

I think it's amazing you can send out emails from your chosen email with dispositions! It makes calling and following up such a fast and easy process I save hours a day just by using phoneburner. Also their Armor is awesome! It tells you when numbers are flagged and they will have the flag removed. They even teach you better calling practices to help prevent it from even happening. Review collected by and hosted on G2.com.

It's a little expensive, but it does save me lots of time and time is money. Review collected by and hosted on G2.com.

PhoneBurner so far has been an amazing tool that has allowed me to cut down on call time ensuring I am able to make more phone calls during the day, ultimately turning into more live calls! Review collected by and hosted on G2.com.

Other than having to build out a backend connection to our CRM, I like everything about PhoneBurner. Review collected by and hosted on G2.com.