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Compare PhoneBurner and Talkdesk 
Featured Products
At a Glance
Market Segments
Small-Business (79.6% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
Free Trial Per Month
Free 25 Licenses Free to Start
PhoneBurner
Star Rating
(275)4.7 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 2 pricing plansTalkdesk
Star Rating
(2,502)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that PhoneBurner excels in user-friendliness, with many users highlighting the intuitive onboarding process. One user mentioned that the sales and onboarding staff ensure comfort with each feature before moving on, making it easy to integrate into daily workflows.
- Users say that Talkdesk provides a stable calling experience, even during peak hours. Reviewers appreciate the seamless connection quality and the flexibility of call routing and IVR flows, which help maintain organization and facilitate prompt responses to customer inquiries.
- According to verified reviews, PhoneBurner stands out for its exceptional customer support, with users noting quick response times to support emails and dedicated assistance. This level of support has been described as outstanding, making users feel valued and supported.
- Reviewers mention that Talkdesk's setup process is impressively fast, allowing agents to start taking calls without extensive training. This efficiency is particularly beneficial for teams looking to get up and running quickly, as highlighted by users who found the implementation smoother than expected.
- G2 reviewers highlight that PhoneBurner offers strong automation features, which help streamline daily tasks. Users appreciate how these automations enhance productivity, allowing them to focus on more critical aspects of their work without getting bogged down by repetitive tasks.
- Users report that while Talkdesk is effective for mid-market companies, PhoneBurner is particularly well-suited for small businesses, with a significant majority of its reviews coming from this segment. This focus allows PhoneBurner to cater specifically to the needs of smaller teams, providing tailored solutions that resonate with their unique challenges.
Pricing
Entry-Level Pricing
PhoneBurner
Free Trial
Free Trial
Per Month
Truly free trial, no credit card needed:
- Full-featured free trial
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
PhoneBurner
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
9.4
235
8.9
2,034
Ease of Use
9.3
238
9.1
2,044
Ease of Setup
9.1
134
8.8
1,068
Ease of Admin
9.2
89
8.9
931
Quality of Support
9.6
237
8.8
1,811
Has the product been a good partner in doing business?
9.6
86
8.9
915
Product Direction (% positive)
9.4
224
8.7
1,942
Features by Category
Dialing Options
9.3
161
|
Verified
9.2
319
9.3
145
|
Verified
9.2
293
7.1
7
8.3
9
Agent Tools
8.2
92
9.2
251
|
Verified
8.9
137
|
Verified
9.1
255
|
Verified
9.3
138
|
Verified
9.4
349
|
Verified
Automation
Feature Not Available
9.1
243
|
Verified
8.2
97
|
Verified
9.1
260
|
Verified
8.9
119
8.9
225
|
Verified
Agentic AI - Auto Dialer
7.5
8
8.1
9
9.1
9
8.5
9
AI Capabilities - Auto Dialer
8.6
6
8.3
9
9.7
6
8.1
9
6.7
6
8.5
9
Administration
Not enough data
9.1
171
Not enough data
9.1
164
Not enough data
9.1
167
Knowledge Management
Not enough data
9.2
166
Not enough data
9.2
163
Not enough data
9.2
168
Compliance
Not enough data
9.3
165
Not enough data
9.2
161
Not enough data
9.3
164
Not enough data
9.1
162
Customer Support
Not enough data
9.1
165
Not enough data
9.1
159
Not enough data
9.1
155
Data Security
Not enough data
9.2
152
Not enough data
9.2
153
Not enough data
9.3
161
Not enough data
9.3
149
Administration
Not enough data
9.1
172
Not enough data
9.3
184
Not enough data
9.2
191
Generative AI
Not enough data
8.8
55
Quality Assurance
Not enough data
9.2
374
Not enough data
9.0
345
Not enough data
8.9
382
Engagement
Not enough data
9.1
360
Not enough data
9.2
383
Not enough data
9.0
371
Performance
Not enough data
9.0
365
Not enough data
9.2
367
Generative AI
Not enough data
8.9
83
Not enough data
8.7
82
Channels
Not enough data
9.2
826
|
Verified
Not enough data
8.6
546
|
Verified
Not enough data
8.4
532
|
Verified
Not enough data
8.3
522
|
Verified
Not enough data
8.5
553
|
Verified
Generative AI
Not enough data
8.2
188
Functions
Not enough data
8.9
967
|
Verified
Not enough data
9.0
987
|
Verified
Not enough data
9.0
839
|
Verified
Not enough data
8.7
581
|
Verified
Not enough data
8.8
596
|
Verified
Not enough data
9.1
721
|
Verified
Not enough data
8.9
718
Not enough data
8.9
664
|
Verified
Agentic AI - Contact Center
Not enough data
8.4
34
Not enough data
8.8
34
Not enough data
8.6
34
Not enough data
8.5
34
Administrative
Not enough data
8.8
916
|
Verified
Not enough data
9.1
934
|
Verified
Not enough data
8.8
1022
|
Verified
Not enough data
9.1
720
|
Verified
Not enough data
8.8
582
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
264
|
Verified
Not enough data
9.1
245
|
Verified
Not enough data
8.8
214
|
Verified
Not enough data
8.9
224
|
Verified
Not enough data
8.8
220
|
Verified
Administration
Not enough data
9.0
243
|
Verified
Not enough data
9.2
261
|
Verified
Not enough data
9.2
264
|
Verified
Not enough data
8.7
214
|
Verified
Not enough data
9.0
221
|
Verified
Platform
Not enough data
8.3
191
Not enough data
8.0
200
Not enough data
8.8
222
Not enough data
9.0
224
Not enough data
9.0
224
Not enough data
8.9
214
Not enough data
8.8
216
Generative AI
Not enough data
7.8
101
Workforce Management
Not enough data
9.1
222
Not enough data
8.9
214
Call Center Infrastructure (CCI)
Not enough data
8.6
25
Not enough data
8.7
25
Not enough data
9.1
25
Not enough data
9.1
25
Administrative
Not enough data
9.2
226
Not enough data
8.9
229
Customer Support
Not enough data
8.4
74
Not enough data
8.3
75
Not enough data
8.3
75
Automation
Not enough data
8.2
74
Not enough data
8.4
74
Not enough data
8.3
74
Artificial Intelligence
Not enough data
8.2
75
Not enough data
8.4
74
Not enough data
8.2
72
Generative AI
Not enough data
8.6
16
Voice Recognition - AI Voice Assistants
Not enough data
9.0
5
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Security and privacy - AI Voice Assistants
Not enough data
9.0
5
Compatibility - AI Voice Assistants
Not enough data
8.7
5
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Feature Not Available
Not enough data
8.8
42
Not enough data
9.0
41
Not enough data
Customizations
9.4
48
Not enough data
9.1
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
52
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Outbound Call Tracking
8.9
6
Not enough data
8.9
6
Not enough data
Calling
9.1
115
Not enough data
8.8
103
Not enough data
9.2
116
Not enough data
9.4
95
Not enough data
9.4
9
Not enough data
Contacts
9.4
128
Not enough data
9.1
119
Not enough data
9.2
119
Not enough data
Insights
9.4
131
Not enough data
9.5
132
Not enough data
9.6
131
Not enough data
9.1
123
Not enough data
9.1
124
Not enough data
8.6
6
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.0
39
Not enough data
8.2
39
Not enough data
8.3
40
Not enough data
8.5
41
Not enough data
8.6
39
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.7
39
Not enough data
8.5
39
Not enough data
8.2
39
Not enough data
8.6
43
Automation
Not enough data
8.2
43
Not enough data
8.5
40
Not enough data
8.3
39
Autonomy
Not enough data
8.1
38
Not enough data
8.5
39
Not enough data
8.2
39
Not enough data
8.2
39
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PhoneBurner and Talkdesk are categorized as Auto Dialer
Unique Categories
PhoneBurner is categorized as Outbound Call Tracking, Email Tracking, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
PhoneBurner
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
16.0%
Insurance
15.2%
Real Estate
10.0%
Marketing and Advertising
7.8%
Information Technology and Services
6.3%
Other
44.6%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Alternatives
Discussions
What is a PhoneBurner?
2 Comments
RL
Amazing sales tool for crushing dials. Set up is easy, customer service is amazing, and if your sale is worth enough bc a 200.00 per month phoneburner bill...Read more
How does PhoneBurner improve sales call productivity?
1 Comment
LD
By allowing you to upload all your contacts into the program. It allows you to make dials consistently and effectively. Read more
How does PhoneBurner differ from other dialers?
1 Comment
Official Response from PhoneBurner
PhoneBurner is 100% delay free. Unlike auto and predictive dialers, there's no awkward or off-putting pause. Conversations start naturally and contacts won't...Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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